2016 JAGUAR XF TSBs (311)

Bulletin:
JTB-00311-NAS-1
Component:
353600 equipment:air conditioner
Summary:
"situation: an odor may be present when the climate control system is switched 'on'. cause: this may be caused by mold spore accumulation / build-up in the evaporator core."
Bulletin:
JTB00380NAS3
Component:
353600 equipment:air conditioner
Summary:
Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
Bulletin:
JTB00493NAS2
Component:
060000 engine (pws)
Summary:
Situation: a 'howl' noise may be evident from the vehicle at low-speed overrun (between 1,800-1,100 rpm).
Bulletin:
JTB00510NAS1
Component:
350000 equipment
Summary:
Situation: one or more of the following incontrol® touch pro' features may not function as expected: ' cd player performance;' unable to use the hard key to go to previous track; must use the soft key or steering wheel button to complete th
Bulletin:
JTB00510NAS1
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Situation: one or more of the following incontrol® touch pro' features may not function as expected: ' cd player performance;' unable to use the hard key to go to previous track; must use the soft key or steering wheel button to complete th
Bulletin:
K392NAS2
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may require an update to the incontrol© touch pro' system to address the following intermittent issues:' system 'freezes'
Bulletin:
K414NAS1
Component:
353000 equipment:electrical
Summary:
"situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card integ
Bulletin:
SSM72655
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Issue: when in a radio function such as fm, am, dab/hd the following behaviour is seen: when making a selection using left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from fm to dab) ther
Bulletin:
SSM72878
Component:
118000 electrical system: software
Summary:
Issue: after completing any modification to the car configuration file (ccf) on the vehicles mentioned in this ssm either of the two issues below can occur: the diagnostic trouble codes (dtcs) u2300-62 or u2300-54 is stored in the body cont
Bulletin:
SSM72885
Component:
060000 engine (pws)
Summary:
Issue: mil illuminated and with dtc p025c-11 for fuel pump module "a" control circuit low - circuit short to ground
Bulletin:
SSM72906
Component:
118000 electrical system: software
Summary:
Issue: when running either; 'configure new module -'incontrol touch pro: infotainment master controller' or, ''incontrol touch pro - vehicle shared secret'. a message may be displayed on symptom driven diagsnotics (sdd) stating, 'an error o
Bulletin:
SSM72910
Component:
118000 electrical system: software
Summary:
Issue: diagnostic trouble code (dtc) u001187 'medium speed can communication bus performance ' missing message' may be noted in the auxiliary control module (aucm) during a symptom driven diagnostics (sdd) fault code read.
Bulletin:
SSM72910
Component:
118000 electrical system: software
Summary:
Issue: diagnostic trouble code (dtc) u001187 'medium speed can communication bus performance ' missing message' may be noted in the auxiliary control module (aucm) during a symptom driven diagnostics (sdd) fault code read.
Bulletin:
SSM72913
Component:
353000 equipment:electrical
Summary:
Issue: vehicles fitted with incontrol touch. touchscreen goes into re-cycle mode (re-boots) when the ignition is switched to on.
Bulletin:
SSM72913
Component:
118000 electrical system: software
Summary:
Issue: vehicles fitted with incontrol touch. touchscreen goes into re-cycle mode (re-boots) when the ignition is switched to on.
Bulletin:
JTB00380NAS4
Component:
353000 equipment:electrical
Summary:
Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
Bulletin:
JTB00513NAS1
Component:
060000 engine (pws)
Summary:
Situation: when pressing the engine start/stop switch, the ignition may not turn on and the engine may not start.
Bulletin:
K392NAS3
Component:
110000 electrical system
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may require an update to the incontrol© touch pro' system to address the following intermittent issues: ' system 'freezes
Bulletin:
JTB00514NAS1
Component:
350000 equipment
Summary:
Situation: the compact disc (cd) player will not eject the cd or intermittently skips tracks, cycles quickly through tracks, and 'locks up.' on screen commands and eject cd may also fail to operate. an ignition cycle usually temporarily res
Bulletin:
SSM72516
Component:
162000 structure:body
Summary:
Issue: x260 boot spring detaching from body in white bracket and / or spigot bracket.
Bulletin:
K423NAS1
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
System freezes and restarts; loss of favorites, navigation destination must be entered more than once and or mobile phone must be paired more than once.
Bulletin:
K424NAS1
Component:
356000 equipment adaptive
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have been manufactured away from process and could experience a non-start condition only when both smart keys are in
Bulletin:
SSM72921
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Issue: a customer may express a concern that the malfunction indicator lamp (mil) is illuminated with diagnostic trouble code (dtc) p025c11 set within the pcm.
Bulletin:
SSM72936
Component:
060000 engine (pws)
Summary:
"issue: a customer may express a concern that the check engine light is illuminated (mil) with dtc p034191 is stored in the powertrain control module (pcm) on ingenium 2.0 diesel (aj200d) engines only."
Bulletin:
SSM72906
Component:
350000 equipment
Summary:
Issue: when running either; 'configure new module -'incontrol touch pro: infotainment master controller' or, ''incontrol touch pro - vehicle shared secret'. a message may be displayed on symptom driven diagsnotics (sdd) stating, 'an error o
Bulletin:
JTB00505NAS2
Component:
162900 structure:body:roof and pillars
Summary:
"situation: the roof opening panel may not close correctly. note: the roof opening panel may also be referred to as panoramic roof opening panel. "
Bulletin:
JTB00515NAS1
Component:
046100 service brakes, air:antilock:control unit/module
Summary:
Situation: the engine malfunction indicator lamp (mil) may be illuminated with diagnostic trouble code (dtc) p025c-11 stored in the powertrain control module (pcm).
Bulletin:
SSM72926
Component:
162000 structure:body
Summary:
Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
Bulletin:
JTB00522NAS1
Component:
162200 structure:body:bumpers
Summary:
Situation: only on vehicles with manual luggage compartment lids, the luggage compartment lid may foul the rear bumper when closing, resulting in paint damage to the bumper.
Bulletin:
SSM72960
Component:
353000 equipment:electrical
Summary:
Issue: tunescan does not operate, scrolling window animation is constantly running.
Bulletin:
K434NAS1
Component:
100000 power train
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience a malfunction indicator lamp (mil) being illuminated. diagnosis may identify p025c-11 diagnostic trouble c
Bulletin:
JTB00518NAS1
Component:
060000 engine (pws)
Summary:
Situation: an engine coolant leak may be evident from the engine coolant expansion tank filler neck. this may be accompanied by steam from under the hood and/or an engine overheat message displayed on the instrument cluster.
Bulletin:
JTB00477NAS2
Component:
350000 equipment
Summary:
Situation: a rattle noise from the front of the vehicle may be evident when driving over rough roads (cobblestone, damaged roads, etc.) when traveling at low to moderate speed (10-25mph / 16-40km/h).
Bulletin:
K434NAS2
Component:
110000 electrical system
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience a malfunction indicator lamp (mil) being illuminated. diagnosis may identify p025c-11 diagnostic trouble c
Bulletin:
K434NAS3
Component:
100000 power train
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience a malfunction indicator lamp (mil) being illuminated. diagnosis may identify p025c-11 diagnostic trouble c
Bulletin:
SSM72878
Component:
118000 electrical system: software
Summary:
Issue: after completing any modification to the car configuration file (ccf) on the vehicles mentioned in this ssm either of the two issues below can occur: the diagnostic trouble codes (dtcs) u2300-62 or u2300-54 is stored in the body cont
Bulletin:
SSM72986
Component:
162000 structure:body
Summary:
Issue: a customer may present a vehicle with water trapped / sound in its rear door.
Bulletin:
K438NAS1
Component:
350000 equipment
Summary:
"situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where incontrol® touch phase 3 software is to be introduced to correct a number of issues, including: ' sd card corruption;
Bulletin:
SSM72933
Component:
010000 steering
Summary:
Issue: a customer may report a creak / groan noise coming from the lower steering column area.
Bulletin:
SSM73019
Component:
353000 equipment:electrical
Summary:
Issue: the image processing module a (ipma module, forward looking camera) is being changed unnecessarily and to aid in correctly diagnosing customer issues related to the lane keep assist(lka) and lane departure warning(ldw) features. the
Bulletin:
SSM73025
Component:
353000 equipment:electrical
Summary:
Issue: customer complaint of 1.no gps signal. 2.no update on current vehicle position on the display. 3.no update to the time displayed. 4.china only might state that the gps page says the gps signal is invalid.
Bulletin:
K396NAS1
Component:
181000 vehicle speed control:accelerator pedal
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where it has been reported that under specific driving conditions, the driver may inadvertently press the accelerator and brake
Bulletin:
JTB00510NAS2
Component:
118000 electrical system: software
Summary:
Situation: in response to customer feedback on the performance of the incontrol® touch pro' system, jaguar land rover has developed a software upgrade. some customers may have experienced infotainment poor performance/reliability and this s
Bulletin:
SSM73028
Component:
060000 engine (pws)
Summary:
Issue: the customer may report a noise from the engine bay. this maybe accompanied with the coolant gauge reading high and/or the charge warning indicator illuminated. investigation finds a concern with the primary idler pulley assembly wh
Bulletin:
SSM72557
Component:
350000 equipment
Summary:
"issue: when fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae, fk72-19h440 - be, fk72-19h440 - af, fk72-19h440 - bf sdd cannot communicate
Bulletin:
K377NAS1
Component:
350000 equipment
Summary:
Situation: an issue has been identified on a limited number of vehicles within the affected vehicle range where water may leak into the luggage compartment, potentially causing a failure to start.
Bulletin:
K377NAS2
Component:
356000 equipment adaptive
Summary:
Situation: an issue has been identified on a limited number of vehicles within the affected vehicle range where water may leak into the luggage compartment, potentially causing a failure to start.
Bulletin:
SSM72670
Component:
194000 tires:valve
Summary:
Issue: a number of instances have been reported where a loss of pressure in tyres has been observed with associated tyre pressure monitoring system (tpms) warning messages. customers and retailers have been unable to reinflate and maintain
Bulletin:
JTB00477NAS1
Component:
356000 equipment adaptive
Summary:
Situation: a rattle noise from the front of the vehicle may be evident when driving over rough roads (cobble stone, damaged roads, etc.) when traveling at low to moderate speed (10-25mph / 16-40km/h).
Bulletin:
6-296NAS
Component:
350000 equipment
Summary:
Description: an issue has been identified on a limited number of vehicles within the affected vehicle range where water may leak into the luggage compartment, potentially causing a failure to start.
Bulletin:
SSM72293
Component:
110000 electrical system
Summary:
"issue: customers or technicians may report that the hvac cabin temperature control does not function correctly and is stuck at 22 degrees centigrade or 72 degrees fahrenheit. customer or technician may also see the message 'a/c system in
Bulletin:
SSM72306
Component:
162000 structure:body
Summary:
"issue: reports at pdi upon removal of the centre console protection, there is glue residue on the console surface face. cause: high in-vehicle temperatures causing glue to seep from the"
Bulletin:
6-307NAS
Component:
353000 equipment:electrical
Summary:
Issue: a potential issue has been identified on a limited number of vehicles listed within the affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card i
Bulletin:
SSM72302
Component:
350000 equipment
Summary:
"issue b1412-96 being flagged in the gateway module cause under investigation."
Bulletin:
SSM72366
Component:
118000 electrical system: software
Summary:
"issue diagnostic trouble code (dtc) u001187 'medium speed can communication bus performance ' missing message' may be noted in the auxiliary control module (aucm) during a symptom driven diagnostics (sdd) fault code read. cause softwar
Bulletin:
SSM72386
Component:
222000 seats:mid/rear assembly
Summary:
"issue: customers may state that the rear seat cushion has excessive bagginess and that there is an increase in wrinkles when compared with previous models. cause: in response to previous feedback from current models the trim developmen
Bulletin:
SSM72390
Component:
350000 equipment
Summary:
"note this phenomenon can only happen under specific circumstances; it is only when both keys are in close proximity of each other in the vehicle and requires the exterior door handle lock button to be pressed. issue it has been highlig
Bulletin:
JTB00394NAS3
Component:
060000 engine (pws)
Summary:
"situation: a metallic 'clicking' / 'rasping' noise may be evident from the engine. the noise may be more noticeable when the engine is at idle speed and when the engine is cold. cause: this may be caused by a noisy high pressure fuel pum
Bulletin:
SSM71869
Component:
353000 equipment:electrical
Summary:
"issue jaguar are currently investigating body control modules (bcm) and remote function actuators (rfa) replaced for a non-start condition. following supplier analysis the modules have been categorised as ""no fault found"". cause curr
Bulletin:
SSM72206
Component:
110000 electrical system
Summary:
"issue only applicable to software versions 30.3 (gen 3) fk72-14c104-af and 29.3 (gen 2) dpla-14c104-ag when checking for fault codes logged in the kvm (keyless vehicle module) also known as the rfa (remote function actuator) f000- 63/u
Bulletin:
SSM72390
Component:
118000 electrical system: software
Summary:
"issue it has been highlighted that it is possible to lock the vehicle with both keys inside. keys are held together by cable ties when delivered to the retailer. cause software error."
Bulletin:
SSM72394
Component:
118000 electrical system: software
Summary:
"issue: 1. when using the incontrol touch map updater to activate a secure digital (sd) card there have been isolated reports that no on-screen message was displayed to confirm the card activation had been completed successfully. 2. the
Bulletin:
SSM72407
Component:
060000 engine (pws)
Summary:
"issue: customer may report white crystals found around scr filler neck in the luggage area. cause: early build process weakness within jaguar xf production facility where scr/adblue has potential to leak onto vehicle rear luggage compart
Bulletin:
SSM72415
Component:
111000 electrical system:battery
Summary:
"issue: after using symptom driven diagnostics (sdd) to activate transportation mode on a vehicle, a battery drain may be experienced. cause: when transportation mode is selected, sdd functions correctly and activates transportation mode
Bulletin:
JTB00430NAS1
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
"situation: the transmission may exhibit poor shift quality when selecting drive (d) or reverse (r) from a stop or with low speed engagement. cause: this may be caused by transmission control module software not being optimized."
Bulletin:
JTB00446NAS1
Component:
111000 electrical system:battery
Summary:
"situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is illumi
Bulletin:
JTB00446NAS2
Component:
111000 electrical system:battery
Summary:
"situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is illumi
Bulletin:
SSM72498
Component:
200000 wheels
Summary:
"issue: wheel stud failures (fractures). cause: overload fracture due to incorrect torque being applied or incorrect process application and sequence being applied to the wheel stud following wheel removal and refit."
Bulletin:
SSM72516
Component:
350000 equipment
Summary:
"issue: x260 boot spring detaching from body in white bracket and / or spigot bracket cause: tolerance between fulcrum points on components"
Bulletin:
JTB00267NAS2
Component:
018000 steering: adaptive steering
Summary:
Situation: a vibration or shaking sensation coming from different areas of the vehicle may be evident while driving. this may be felt through the steering wheel and/or through the seats/vehicle body. it may, or may not, occur during braking
Bulletin:
JTB00417NAS3
Component:
103000 power train:automatic transmission
Summary:
Situation: an oil leak may be evident from underneath the vehicle or discovered during routine service.
Bulletin:
JTB00492NAS1
Component:
113000 electrical system:starter assembly
Summary:
Situation: the auto stop/start system may be inoperative.
Bulletin:
JTB00493NAS1
Component:
103600 power train:automatic transmission:cooling unit and lines
Summary:
"situation: a 'howl' noise may be evident from the vehicle at lowspeed overrun (between 1,800-1,100 rpm)."
Bulletin:
SSM72293
Component:
353600 equipment:air conditioner
Summary:
Issue: customers or technicians may report that the hvac cabin temperature control does not function correctly and is stuck at 22 degrees centigrade or 72 degrees fahrenheit. customer or technician may also see the message 'a/c system in hi
Bulletin:
SSM72768
Component:
111000 electrical system:battery
Summary:
"issue a customer may report that a low battery warning message is displayed on the instrument cluster and eco stop/start unavailable. "
Bulletin:
SSM72770
Component:
118000 electrical system: software
Summary:
"issue customers have complained that the voice recognition does not recognise their command using the 'say what they see/say a command' function. accents and regional dialects are not being recognised."
Bulletin:
SSM72773
Component:
110000 electrical system
Summary:
"issue a customer may report a concern that, when an external media source is connected to the in car entertainment system using the relevant usb cable only, the device is not connecting to the vehicle."
Bulletin:
6-293NAS
Component:
022400 suspension:rear:shock absorber
Summary:
"description a potential issue has been identified on a limited number of vehicles listed in the affected vehicle range where the rear shock absorber top mounting(s) may cause a knocking noise."
Bulletin:
JTB00446NAS3
Component:
111000 electrical system:battery
Summary:
"situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is ill
Bulletin:
JTB00471NAS1
Component:
060000 engine (pws)
Summary:
"situation: the engine malfunction indicator lamp (mil) may be illuminated, diagnostic trouble code (dtc) p068a-00 stored in the powertrain control module (pcm), and dtc index actions are unable to resolve the concern. cause: this may be d
Bulletin:
K353NAS1
Component:
022400 suspension:rear:shock absorber
Summary:
"situation: an issue has been identified on a limited number of vehicles within the affected vehicle range where the rear shock absorber top mounting(s) may cause a knocking noise. action: retailers are required to hold only affected new v
Bulletin:
SSM72206
Component:
110000 electrical system
Summary:
Kvm component protection time-out is logged
Bulletin:
SSM72293
Component:
110000 electrical system
Summary:
Hvac cabin temperature control does not function properly
Bulletin:
SSM72598
Component:
110000 electrical system
Summary:
Touch screen dtc b14ad-96 is displayed
Bulletin:
SSM72600
Component:
110000 electrical system
Summary:
Navigation system error message
Bulletin:
SSM72609
Component:
118000 electrical system: software
Summary:
Cannot switch sdars channels
Bulletin:
SSM72613
Component:
118000 electrical system: software
Summary:
Software level check for incontrol touch pro
Bulletin:
SSM72617
Component:
060000 engine (pws)
Summary:
Coolant expansion tank pressure caps leaking
Bulletin:
SSM72652
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Diffulties activating navigation sd card
Bulletin:
SSM72658
Component:
110000 electrical system
Summary:
Difficulty activating telematics
Bulletin:
SSM72667
Component:
110000 electrical system
Summary:
Sim card may be lost or damaged
Bulletin:
SSM72668
Component:
045000 service brakes, air:disc
Summary:
Excessive corrosion on vehicle brake disc friction faces which could result in brake noise and/or judder
Bulletin:
6-288USA
Component:
350000 equipment
Summary:
An issue has been identified on a limited number of vehicles within the affected vehicle range, fitted with navigation, where an update to the vehicle's car configuration file (ccf) is required to enable incontrol® apps functionality."
Bulletin:
6-289NAS
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
An issue has been identified on a limited number of vehicles within the affected vehicle range, fitted with navigation, where an update to the vehicle's car configuration file (ccf) is required to enable configurable dynamics functionality.
Bulletin:
JTB00460NAS1
Component:
118000 electrical system: software
Summary:
"situation: the vehicle may lock with both keys in the vehicle when operating the exterior handle. cause: this may be caused by a software issue with the remote function actuator (rfa)."
Bulletin:
JTB00463NAS1
Component:
034520 service brakes, hydraulic:foundation components:disc:pads
Summary:
"situation: the amber brake warning lamp in the instrument cluster may prematurely illuminate. cause: this may be caused by the front brake pad wear sensor lead contacting the front left road wheel."
Bulletin:
K342NAS1
Component:
118000 electrical system: software
Summary:
"situation: an issue has been identified on a limited number of vehicles within the affected vehicle range, fitted with navigation, where an update to the vehicle's car configuration file (ccf) is required to enable incontrol apps functio
Bulletin:
K355NAS1
Component:
350000 equipment
Summary:
"situation: an issue has been identified on a limited number of vehicles listed within the affected vehicle range where an update to the vehicle's car configuration file (ccf) is required to enable configurable dynamics functionality. ac
Bulletin:
SSM72591
Component:
110000 electrical system
Summary:
"issue. gps antenna is being replaced and is no fault found when tested by supplier gen2.1 systems fitted to xj and xf current car position indicator will not lock onto correct location on map. navigation will display 'gps' icon when in
Bulletin:
SSM72596
Component:
022000 suspension:rear
Summary:
"issue: if the vehicle requires a rear suspension damper top mount to be replaced; both top mounts should be replaced as a pair. cause: to ensure consistent dynamic performance of the vehicle."
Bulletin:
JTB00462NAS1
Component:
220000 seats
Summary:
"situation: the rear seat release handle(s) may be loose or adrift. cause: this may be due to the handle clip not being tightly retained"
Bulletin:
SSM71966
Component:
030000 brakes (pws)
Summary:
"issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
Bulletin:
SSM72306
Component:
350000 equipment
Summary:
"issue: reports at pdi upon removal of the centre console protection, there is glue residue on the console surface face. cause: high in-vehicle temperatures causing glue to seep from the console protection trim onto the console. when t
Bulletin:
SSM72486
Component:
116200 electrical system:ignition:module
Summary:
"issue: customers may report whilst pressing the auto stop/start button in their vehicle, a warning message may be displayed in the instrument cluster - auto stop/start not available. dtc b12cd-87 will be logged in the gateway module gwm
Bulletin:
SSM72503
Component:
110000 electrical system
Summary:
"issued dec 2015. issue the telematics module (tcu) cannot be activated at pdi. cause if a vehicle has both a tcu and wi-fi, and if wi-fi is turned on, the pdi process will attempt to use the personal sims card (psim) for connectivity
Bulletin:
SSM72508
Component:
110000 electrical system
Summary:
"issued dec 2015. issue vehicles battery claims for battery discharged. cause the battery storage process has not been correctly followed upon vehicle delivery and following a pdi."
Bulletin:
SSM72513
Component:
110000 electrical system
Summary:
"issued dec 2015. issue for vehicles fitted with the in control touch there could be a customer concern that on collection of their vehicle the correct search country has not been selected in the navigation. action as part of the pdi
Bulletin:
SSM72520
Component:
110000 electrical system
Summary:
"issued dec 2015. issue the incorrect parts are being replaced when sd card read error message is displayed in the navigation screen. cause sd card"
Bulletin:
SSM72557
Component:
118000 electrical system: software
Summary:
"when fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae fk72-19h440 - be fk72-19h440 - af fk72-19h440 - bf sdd cannot communicate with
Bulletin:
SSM72354
Component:
110000 electrical system
Summary:
"issue: instrument cluster displays aeb initializing message (image processing module a (ipma) - dtc c1001-49 flagged). cause: dtc recording strategy is too sensitive."
Bulletin:
SSM72443
Component:
162000 structure:body
Summary:
"issue: on some x260 models with aeb, there may be instances of brackets debonding from the glass cause: incorrect manufacturing process at the supplier"
Bulletin:
SSM72458
Component:
060000 engine (pws)
Summary:
"issue: customers may report engine management light (mil) illuminated during the first 1000miles of usage from delivery, with the possibility of a 'no engine restarts in xxx miles, diesel exhaust fluid dosing malfunction' warning message
Bulletin:
SSM72477
Component:
060000 engine (pws)
Summary:
"issue: the customer may observe a mil in the instrument cluster relating to the engine system (check engine light) and one or more codes stored in the pcm relating to heated oxygen sensor (ho2s) in the exhaust system. the code will refer
Bulletin:
SSM72482
Component:
118000 electrical system: software
Summary:
"issue: when using the incontrol touch map updater, there have been isolated reports of stability concerns during activating or updating the secure digital (sd) card. cause: version 2.2 of the incontrol touch map updater released had th
Bulletin:
SSM72486
Component:
110000 electrical system
Summary:
"issue: customers may report whilst pressing the auto stop/start button in their vehicle, a warning message may be displayed in the instrument cluster - auto stop/start not available. dtc b12cd-87 will be logged in the gateway module gwm).
Bulletin:
K386NAS1
Component:
350000 equipment
Summary:
Situation: an issue has been identified on a limited number of vehicles listed within the affected vehicle range where the overhead sunglass holder appears to be distorted and will not latch correctly in certain conditions.
Bulletin:
JTB00500NAS1
Component:
220000 seats
Summary:
Situation: only on vehicles with front seats equipped with both massage and front cushion extension functions, a 'click' noise may be heard when raising / lowering the right front seat cushion.
Bulletin:
SSM72811
Component:
118000 electrical system: software
Summary:
Issue: the touch screen is inoperative with a pop-up message 'input the pin code'. it will also not be possible to open the luggage/tailgate and the glove box.
Bulletin:
SSM72821
Component:
118000 electrical system: software
Summary:
Issue: retailers have reported difficulties when activating the secure digital (sd) memory card for incontrol touch. during the pre-delivery inspection (pdi) process for vehicles fitted with incontrol touch, multiple concerns have been iden
Bulletin:
SSM72823
Component:
110000 electrical system
Summary:
Issue: customer may experience more than one of the following issue in the operation of their cd: cd won't eject, incorrect order of ripped cd tracks, intermittent ripping issues, track skipping, no disk shown while attempting to eject, can
Bulletin:
SSM72828
Component:
103000 power train:automatic transmission
Summary:
Issue: rotary gear shift module selector operation is unavailable following a low voltage event -accompanied by dtc p085d-97. as a consequence the rotary knob will not rise and so normal operation is prevented.
Bulletin:
SSM72833
Component:
060000 engine (pws)
Summary:
Issue: the ignition lights do not illuminate and the engine will not crank. there is no issue with the locking and unlocking the vehicle.
Bulletin:
JTB00415NAS4
Component:
060000 engine (pws)
Summary:
Situation: one of the following issues may occur: ' the gear selector led indicator flashes and neutral is involuntarily engaged when coming to a stop. ' the instrument cluster has switched off after an automatic engine stop and driver exit
Bulletin:
K392NAS1
Component:
110000 electrical system
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may require an update to the incontrol© touch pro' system to address the following intermittent issues: ' system 'freezes
Bulletin:
K410NAS2
Component:
060000 engine (pws)
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the evaporative emission canister hose may show signs of ozone cracking.
Bulletin:
JTB00423NAS2
Component:
060000 engine (pws)
Summary:
Situation: a 'humming' noise may be evident from the engine when the engine is idling.
Bulletin:
JTB00512NAS2
Component:
353000 equipment:electrical
Summary:
Situation: the clock display on the touch screen and the instrument cluster appears to 'lose' approximately 2-3 minutes per month and requires a reset on a regular basis.
Bulletin:
K437NAS2
Component:
118000 electrical system: software
Summary:
Situation: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this software upgra
Bulletin:
K439NAS1
Component:
353000 equipment:electrical
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which have been fitted with incorrect literature packs for the incontrol® touch pro? system.
Bulletin:
SSM73074
Component:
353000 equipment:electrical
Summary:
Issue: when the vehicle is received it is found that the transit bag is 1) ripped and the sd card is missing. 2) the sd card is for the incorrect region. 3) the sd card is missing but the transit bag is intact.
Bulletin:
SSM73094
Component:
063000 engine and engine cooling:exhaust system
Summary:
Issue: excessive vibration of vehicle and exhaust system when stationary at idle and/or dtc p245b-84 (dtc will only be present on 2.0 diesel engines).
Bulletin:
6-339NAS2
Component:
118000 electrical system: software
Summary:
Description of issue: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol© touch pro? system. some customers may have experienced infotainment issues and this sof
Bulletin:
6-338NAS
Component:
353000 equipment:electrical
Summary:
Description of issue: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which have been fitted with incorrect literature packs for the incontrol® touch pro? system.
Bulletin:
6-329NAS2
Component:
063100 engine and engine cooling:exhaust system:emission control
Summary:
Description of issue: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the evaporative emission canister hose may show signs of ozone cracking.
Bulletin:
K410NAS1
Component:
063100 engine and engine cooling:exhaust system:emission control
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the evaporative emission canister hose may show signs of ozone cracking.
Bulletin:
JTB00528NAS1
Component:
162900 structure:body:roof and pillars
Summary:
Situation: a 'click' / 'creak' noise may be evident from the top of the 'a' pillar area or the front of the roof opening panel.
Bulletin:
SSM73035
Component:
046000 service brakes, air:antilock
Summary:
Issue: warranty claims are being submitted for abs modulator replacement, when the dtc present on the vehicle indicates a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
Bulletin:
JTB00518NAS2
Component:
060000 engine and engine cooling
Summary:
Situation: an engine coolant leak may be evident from the engine coolant expansion tank filler neck. this may be accompanied by steam from under the hood and/or an engine overheat message displayed on the instrument cluster.
Bulletin:
SSM72758
Component:
020000 suspension
Summary:
Issue: excessive vibration of vehicle and exhaust system when stationary at idle.
Bulletin:
K445NAS1
Component:
060000 engine and engine cooling
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience low levels of coolant, which can trigger a low coolant level warning and eventually lead to engine overhea
Bulletin:
SSM72557
Component:
110000 electrical system
Summary:
When fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae, fk72-19h440 - be, fk72-19h440 - af, fk72-19h440 - bf sdd cannot communicate with th
Bulletin:
K426NAS2
Component:
110000 electrical system
Summary:
Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the gateway module (gwm) stays awake and keeps the controller area network (can) awake. this constant current drain of 3
Bulletin:
6-334NAS
Component:
060000 engine and engine cooling
Summary:
Description of issue: a potential issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience low levels of coolant, which can trigger a low coolant level warning and eventually le
Bulletin:
JA16GI-17
Component:
110000 electrical system
Summary:
Please be advised that service action k426, gateway module (gwm) stay awake - battery drain, has been reinstated with immediate effect.
Bulletin:
JTB00483NAS1
Component:
060000 engine (pws)
Summary:
Situation: a ticking noise may be heard in the passenger compartment while driving with the engine under load. the noise increases/decreases relative to engine speed.
Bulletin:
H017NAS2
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Situation: an issue has been identified on certain vehicles within the listed affected vehicle range which may experience the satellite digital audio radio service (sdars) system 'freeze' on the current channel, not allowing users to select
Bulletin:
JTB00461NAS2
Component:
356000 equipment adaptive
Summary:
Situation: the front overhead console sunglasses holder may appear to be distorted and will not latch correctly in certain conditions.
Bulletin:
6-349NAS
Component:
110000 electrical system
Summary:
Description of issue an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have a cable assembly for the usb network between the usb hub and the digital disc player that does not
Bulletin:
JTB00551NAS1
Component:
060000 engine (pws)
Summary:
A rubbing noise from the engine compartment may be evident
Bulletin:
K455NAS1
Component:
350000 equipment
Summary:
Usb network between usb hub and digital disc player does not match specification
Bulletin:
SSM73249
Component:
060000 engine and engine cooling
Summary:
Coolant leaking from coolant resrvior cap
Bulletin:
SSM73285
Component:
185000 vehicle speed control:cruise control
Summary:
Heads up display does not display cruise control value below 20mph or 20kph
Bulletin:
SSM73298
Component:
355200 equipment:other:owners/service/other manual
Summary:
Tcu fails activation and dtc u2109 flagged
Bulletin:
SSM73304
Component:
355200 equipment:other:owners/service/other manual
Summary:
Issue: customers may report the engine management light (mil) is illuminated with the possibility of a ?traction reduced - 2 wheel drive only? warning message displayed within the instrument cluster message centre and dtc?s p1888-18, p188
Bulletin:
SSM72933
Component:
010000 steering
Summary:
issue: a customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column. this issue is affecting x260, x760 and x761.
Bulletin:
SSM72354
Component:
117000 digital instrument panel
Summary:
issue: instrument cluster displays aeb initializing message (image processing module a (ipma) - dtc c1001-49 flagged).
Bulletin:
SSM73310
Component:
110000 electrical system
Summary:
Issue: sim card does not latch in sim slot or cannot be read.
Bulletin:
SSM73139
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Issue: users might be experiencing an issue where the navigation guidance may not work. when navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
Bulletin:
K437NAS5
Component:
118000 electrical system: software
Summary:
Situation: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this software upgra
Bulletin:
SSM72926
Component:
110000 electrical system
Summary:
Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
Bulletin:
JTB00553NAS1
Component:
110000 electrical system
Summary:
Situation: the roof blind may not open correctly. upon diagnosis, diagnostic trouble code (dtc) b13cb-87 may be stored.
Bulletin:
SSM73473
Component:
010000 steering
Summary:
Issue: vehicle user reports a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
Bulletin:
K455NAS3
Component:
350000 equipment
Summary:
Situation: an issue has been identified on certain vehicles within the listed affected vehicle range which may have a cable assembly for the usb network between the usb hub and the digital disc player that does not match the specification r
Bulletin:
6-339NAS
Component:
118000 electrical system: software
Summary:
Description of issue: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this sof
Bulletin:
SSM72933
Component:
010000 steering
Summary:
issue: a customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column. this issue is affecting x260, x760 and x761.
Bulletin:
SSM73549
Component:
110000 electrical system
Summary:
Issue: at pdi or at normal service, the dealer may find dtc - u3000 - 49 control module internal electronic failure ? recorded in the side object detection left (sodl) or side object detection right(sodr) without any customer impact on the
Bulletin:
SSM73298
Component:
110000 electrical system
Summary:
Issue: technician may report one of the following conditions during or post pdi: dtc u2109-09 (back up battery component failures) during pdi it may not be possible to activate telematics services vehicle message centre may display "sos lim
Bulletin:
JTB00528NAS2
Component:
162900 structure:body:roof and pillars
Summary:
Situation: a 'click' / 'creak' noise may be evident from the top of the a-pillar area or the front of the roof opening panel.
Bulletin:
JTB00552NAS3
Component:
118000 electrical system: software
Summary:
Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade. customers may have experienced infotainment poor performance/reliability and this softwa
Bulletin:
JTB00578NAS1
Component:
110000 electrical system
Summary:
Situation: the keyless entry system lock function may not operate or operates intermittently.
Bulletin:
SSM73095
Component:
061200 engine and engine cooling:engine:diesel
Summary:
Issue: ingenium i4 2.0l diesel vehicles which are logging p026a-77 - charge air cooler efficiency below threshold and p023b-11 - charge air cooler coolant pump control circuit low - circuit short to ground within the powertrain control modu
Bulletin:
SSM73554
Component:
110000 electrical system
Summary:
Issue: park distance control (pdc) audio tones inconsistent with visual display.
Bulletin:
SSM73473
Component:
010000 steering
Summary:
Issue: vehicle user reports a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
Bulletin:
JTB00573NAS1
Component:
162320 structure:body:door/window:emergency exit
Summary:
Situation: when installing the removable rear quarter window to the vehicle, it may be difficult to operate the locking lever.
Bulletin:
SSM73543
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Issue: the solid state drive (ssd) within the infotainment master controller (imc) fails on vehicles fitted with incontrol touch pro audio systems which causes navigation, speech and media library to be unavailable to the customer with the
Bulletin:
JTB00571NAS1
Component:
162300 structure:body:door
Summary:
Situation: a creak noise may be evident from the a-pillar and/or b-pillar area when opening a front or rear door.
Bulletin:
JTB00592NAS1
Component:
130000 visibility
Summary:
Situation: the lighting control switch and/or the wiper control switch may not operate or operates intermittently.
Bulletin:
JTB00593NAS1
Component:
118000 electrical system: software
Summary:
Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance/introduce the following features and functions:? introduction of text
Bulletin:
SSM58558
Component:
030000 brakes (pws)
Summary:
Issue: submitting a brake noise epqr
Bulletin:
JTB00552NAS4
Component:
118000 electrical system: software
Summary:
Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade. customers may have experienced infotainment poor performance/reliability and this softwa
Bulletin:
SSM73588
Component:
110000 electrical system
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
Bulletin:
SSM73588
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
Bulletin:
SSM73588 Attachm
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
Bulletin:
SSM73588 Attachm
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
Bulletin:
JTB00593NAS2
Component:
118000 electrical system: software
Summary:
In response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? introduction of text message
Bulletin:
JTB00547NAS2
Component:
110000 electrical system
Summary:
The anti-lock brake system (abs) warning light may be illuminated in the instrument cluster. upon further inspection, diagnostic trouble code (dtc) c0031-2f, c0031-29, c0031-31, c0031-62, c0034-2f, c0034-29, c0034-41, and/or c0034-62 may be
Bulletin:
SSM73633
Component:
110000 electrical system
Summary:
Issue: when crossing into a different country in control secure may incorrectly determine that the vehicle has been stolen. this will result in the telematics service provider (tsp) contacting the customer to confirm if theft has occurred
Bulletin:
SSM73636
Component:
161000 structure:frame and members
Summary:
Issue: there is a possibility that some xf vehicles within the vin range above - ordered with 'black pack' option - have the front bumper trims and other features incorrectly built against the ordered specification.
Bulletin:
JTB00492NAS3
Component:
113000 electrical system:starter assembly
Summary:
The auto stop/start system may be inoperative.
Bulletin:
SSM73588
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
Bulletin:
SSM73588 Attachm
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
Bulletin:
SSM73588 Attachm
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
Bulletin:
SSM72865
Component:
080000 fuel system, diesel
Summary:
Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
Bulletin:
SSM72865 Attachm
Component:
080000 fuel system, diesel
Summary:
Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
Bulletin:
SSM73603
Component:
080000 fuel system, diesel
Summary:
Issue: fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with diesel fuel.
Bulletin:
SSM73599
Component:
080000 fuel system, diesel
Summary:
Issue: in cold weather (below -15 degrees celsius / 5 degrees fahrenheit) diesel engines can experience difficulties with starting or engine running. this can lead to roadside assistance being necessary.
Bulletin:
JA17TE-09
Component:
020000 suspension
Summary:
Temporary suspension of 17c next generation infotainment (ngi) download
Bulletin:
SSM73700
Component:
118000 electrical system: software
Summary:
Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
Bulletin:
SSM73511
Component:
355200 equipment:other:owners/service/other manual
Summary:
Issue: jaguar headlining cleaning products
Bulletin:
SSM73542
Component:
060000 engine (pws)
Summary:
Issue: rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is under slight load and on overrun.
Bulletin:
SSM73201
Component:
117000 digital instrument panel
Summary:
Issue: customer may report mil (malfunction indicator light) and / or a restricted performance warning on their instrument display. dtc's may be flagged p0404-77/84, p042e-72 or p042f-73 applicable to 16my onwards for ingenium 2.0d & 3.0 td
Bulletin:
SSM73473
Component:
011000 steering:wheel and handle bar
Summary:
Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle
Bulletin:
SSM73473 Attachm
Component:
011000 steering:wheel and handle bar
Summary:
Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle
Bulletin:
SSM73588
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
Bulletin:
SSM73588 Attachm
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
Bulletin:
SSM73588 Attachm
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
Bulletin:
SSM72865
Component:
073200 fuel system, gasoline:fuel injection system:injectors
Summary:
Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
Bulletin:
SSM72865 Attachm
Component:
073200 fuel system, gasoline:fuel injection system:injectors
Summary:
Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
Bulletin:
SSM73603
Component:
070000 fuel system, gasoline
Summary:
Issue: fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with diesel fuel.
Bulletin:
SSM73599
Component:
061200 engine and engine cooling:engine:diesel
Summary:
Issue: in cold weather (below -15 degrees celsius / 5 degrees fahrenheit) diesel engines can experience difficulties with starting or engine running. this can lead to roadside assistance being necessary.
Bulletin:
JTB00556NAS1
Component:
062200 engine and engine cooling:cooling system:fan
Summary:
The electric cooling fans may continue to operate, causing a noise from the engine compartment. the engine malfunction indicator lamp (mil) may also be illuminated with diagnostic trouble code (dtc) p0116-24 stored.
Bulletin:
SSM73700
Component:
118000 electrical system: software
Summary:
Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
Bulletin:
SSM73511
Component:
355200 equipment:other:owners/service/other manual
Summary:
Issue: jaguar headlining cleaning products
Bulletin:
SSM73542
Component:
060000 engine (pws)
Summary:
Issue: rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is under slight load and on overrun.
Bulletin:
SSM73201
Component:
060000 engine (pws)
Summary:
Issue: customer may report mil (malfunction indicator light) and / or a restricted performance warning on their instrument display. dtc's may be flagged p0404-77/84, p042e-72 or p042f-73 applicable to 16my onwards for ingenium 2.0d & 3.0 td
Bulletin:
SSM73473
Component:
011000 steering:wheel and handle bar
Summary:
Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle
Bulletin:
SSM73473 Attachm
Component:
011000 steering:wheel and handle bar
Summary:
Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle
Bulletin:
SFCC_14DEC17
Component:
355200 equipment:other:owners/service/other manual
Summary:
Presentation from dealer shop foreman conference call
Bulletin:
SSM73067
Component:
060000 engine (pws)
Summary:
Issue: jlr is investigating 3.0l & 5.0l supercharger noise, post vin's on jtb00349v2 & jtb00356v2.
Bulletin:
SSM73381
Component:
160000 structure
Summary:
Issue: body panel(s)unibody
Bulletin:
SSM72498
Component:
200000 wheels
Summary:
Issue: wheel stud failures (fractures).
Bulletin:
SSM73410
Component:
100000 power train
Summary:
issue: a technician may want to run the ?powertrain ? transmission module adaption clear? routine, for any vehicle with an 8hp transmission, and will not be able to find the routine within sdd.
Bulletin:
SSM73384
Component:
100000 power train
Summary:
Issue: rear differential oil leak evident from the pinion seal.
Bulletin:
SSM72933
Component:
010000 steering
Summary:
Issue: a customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column. this issue is affecting x260, x760 and x761.
Bulletin:
JTB00515NAS2
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
The engine malfunction indicator lamp (mil) may be illuminated with diagnostic trouble code (dtc) p025c-11 stored in the powertrain control module (pcm).
Bulletin:
JTB00528NAS3
Component:
162900 structure:body:roof and pillars
Summary:
A 'click' / 'creak' noise may be evident from the top of the a-pillar area or the front of the roof opening panel.
Bulletin:
SFCC_08MAR18
Component:
355200 equipment:other:owners/service/other manual
Summary:
Jaguar land rover shop foreman conference call
Bulletin:
SFCC_08MAR18_05
Component:
160000 structure
Summary:
Tcu water ingress
Bulletin:
SSM73789
Component:
060000 engine and engine cooling
Summary:
Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Bulletin:
SSM73789 Attachm
Component:
060000 engine and engine cooling
Summary:
Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Bulletin:
SSM73789 Attachm
Component:
060000 engine and engine cooling
Summary:
Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Bulletin:
SSM73789 Attachm
Component:
060000 engine and engine cooling
Summary:
Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Bulletin:
SSM73789 Attachm
Component:
060000 engine and engine cooling
Summary:
Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
Bulletin:
SFCC-11JAN18 Att
Component:
061200 engine and engine cooling:engine:diesel
Summary:
A customer may report a check engine light is illuminated on the instrument cluster. the cel may be paired with dtc p2002-00 stored in the pcm for dpf efficiency. should any repairs be made on a vehicle with this issue, please submit an epq
Bulletin:
SSM73798
Component:
118000 electrical system: software
Summary:
Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
Bulletin:
JTB00606NAS1
Component:
350000 equipment
Summary:
The incontrol® secure system may incorrectly identify the vehicle as stolen after crossing an international border. this will result in the telematics service provider contacting the customer to confirm if theft has occurred. until the cust
Bulletin:
SSM73588
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
Bulletin:
SSM73588 Attachm
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
Bulletin:
SSM73588 Attachm
Component:
111000 electrical system:battery
Summary:
Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
Bulletin:
JTB00578NAS2
Component:
110000 electrical system
Summary:
The keyless entry system lock function may not operate or operates intermittently.
Bulletin:
SSM73156
Component:
136000 visibility:windshield wiper/washer
Summary:
Issue: a customer may present a vehicle exhibiting judder and / or noise from the front wiper blade during normal operation.
Bulletin:
SSM73809
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Issue: powertrain transmission module learn adaption routine has been instated on sdd/pathfinder.
Bulletin:
SSM73814
Component:
060000 engine (pws)
Summary:
Issue: customer reports that, intermittently, the vehicle will not crank.
Bulletin:
SSM73793
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Issue: in some cases vehicles that have been updated to incontrol touch pro version 17c4, the infotainment system can no longer process voice inputs or outputs. common symptoms are reported as: voice commands are not recognized. voice outpu
Bulletin:
JTB00619NAS1
Component:
110000 electrical system
Summary:
The 'hood open' warning message may be displayed on the instrument cluster (ic) and/or the security system status indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched
Bulletin:
SSM73822
Component:
011000 steering:wheel and handle bar
Summary:
Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
Bulletin:
SSM73822 Attachm
Component:
011000 steering:wheel and handle bar
Summary:
Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
Bulletin:
SSM73824
Component:
111000 electrical system:battery
Summary:
Action: when completing primary battery diagnosis for eco stop concerns, it is recommended to use the midtronics grx-3080 battery tester. jlr are currrently investigating a hand held battery tester to replace the midtronics exp-1080. the mi
Bulletin:
SSM73813
Component:
131000 visibility:windshield
Summary:
Issue: jlr quality are investigating issues with cracks in front windscreens on f-pace x761 xj x351 xf x260 xe x760 f-type x152
Bulletin:
SSM73813 Attachm
Component:
131000 visibility:windshield
Summary:
Issue: jlr quality are investigating issues with cracks in front windscreens on f-pace x761 xj x351 xf x260 xe x760 f-type x152
Bulletin:
JTB00518NAS3
Component:
060000 engine (pws)
Summary:
Situation: an engine coolant leak may be evident from the engine coolant expansion tank filler neck. this may be accompanied by steam from under the hood and/or an engine overheat message displayed on the instrument cluster.
Bulletin:
JTB00544NAS1
Component:
162300 structure:body:door
Summary:
Situation: a front and/or rear door primary seal may become loose/adrift from the lower edge of the door.
Bulletin:
K436NAS2
Component:
162200 structure:body:bumpers
Summary:
Situation: an issue has been identified on certain vehicles within the listed affected vehicle range where the luggage compartment lid may foul the rear bumper cover when closing, resulting in paint damage to the bumper cover.
Bulletin:
K450 UPS8816-1bN
Component:
162200 structure:body:bumpers
Summary:
Situation: an issue has been identified on certain vehicles within the listed affected vehicle range where the luggage compartment lid latch cover may either become loose or fall off into the luggage compartment. this does not affect the fu
Bulletin:
SSM72925
Component:
103300 power train:automatic transmission:gear position indication (prndl)
Summary:
Issue: exterior door mirror dip position does not always return to previously set position when reverse gear is engaged and then changed back to drive.
Bulletin:
6-343NAS
Component:
170000 latches/locks/linkages
Summary:
Description of issue: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the luggage compartment lid latch cover may either become loose or fall off into the luggage compartment. this
Bulletin:
SSM73019
Component:
271000 lane departure: warning
Summary:
Issue the image processing module a (ipma module, forward looking camera) is being changed unnecessarily and to aid in correctly diagnosing customer issues related to the lane keep assist(lka) and lane departure warning(ldw) features. t
Bulletin:
JTB00567NAS2
Component:
160000 structure
Summary:
A creak noise may be evident from the front bulkhead.
Bulletin:
JTB00633NAS1
Component:
050000 parking brake
Summary:
The electric park brake (epb) may not release fully and the brake warning lamp will illuminate on the instrument cluster with the warning message 'recalibrate epb' displayed in the message center.
Bulletin:
SFCC_10MAY18_01
Component:
110000 electrical system
Summary:
Upon investigation a technician may find that the telematics control module (tcu) is not reporting on the network.
Bulletin:
SSM73728
Component:
110000 electrical system
Summary:
Issue: the customer is unable to start their vehicle or a warning message displayed on the instrument cluster "re-start will not be possible in xxxx miles". any of the following dtc's may have been triggered: p203b, p203c, p203d, p215c. alt
Bulletin:
SSM72307
Component:
110000 electrical system
Summary:
Issue: the message "radar sensor blocked" appears in instrument pack display. if blockage occurs while acc is being used, ?driver intervene? and/or "radar sensor blocked" message will appear on the cluster and dtc c1a67-97 is also set. blo
Bulletin:
SSM72598
Component:
350000 equipment
Summary:
Issue: when diagnosisng the touch screen the dtc b14ad-96 is displayed.
Bulletin:
SSM73462
Component:
350000 equipment
Summary:
Issue: 1/ when the iphone is connected to bluetooth, the user gets an incoming call. the user will not be able to hear the callers voice. in order to hear the voice the user has to go to the phone screen options and select the vehicle phone
Bulletin:
SSM72302
Component:
110000 electrical system
Summary:
Issue: b1412-96 being flagged in the gateway module
Bulletin:
SSM73798.1
Component:
110000 electrical system
Summary:
Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
Bulletin:
JTB00514NAS4
Component:
110000 electrical system
Summary:
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through tracks, and/or 'locks up.' on-screen commands and eject cd may also fail to operate. an ignition cycle usually temporarily re
Bulletin:
SSM73844
Component:
140000 air bags
Summary:
In the event that an srs firing circuit is found to be damaged, please refer to scn jlrp00128 and topix (workshop manual section 418-02 - description and operation ? diagnosis and testing) for the updated wiring repair standard and guidelin
Bulletin:
SSM73850
Component:
110000 electrical system
Summary:
Issue: the technician may notice that the all terrain control module (atcm) shows offline within the ecu diagnostics menu, of pathfinder. the concern prevents the technician from using pathfinder to diagnose or rectify concerns with atcm.
Bulletin:
SSM73852
Component:
110000 electrical system
Summary:
issue: customer may complain that ? gearbox fault is displayed on the instrument cluster (ic) flashing ?d? on the transmission control switch and/or instrument cluster (ic) following an eco stop/start event.
Bulletin:
SSM73798
Component:
118000 electrical system: software
Summary:
Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
Bulletin:
SSM73854
Component:
120000 exterior lighting
Summary:
Issue: customer may report water ingress into the vehicle via the rear high mounted stop lamp up to vin ranges, xf - y00001 - 59625 2016 my - 2017my, xe - 900001 -995971 2016 - 2017 solihull, xe - p00126- p28201 2017 - 2017
Bulletin:
SSM73814
Component:
060000 engine and engine cooling
Summary:
Issue: customer reports that, intermittently, the vehicle will not crank.
Bulletin:
SSM73671
Component:
110000 electrical system
Summary:
A customer may report one or more of: lack of power, restricted performance displayed on instrument cluster (ic), malfunction indicator light (mil) appears on instrument cluster (ic).
Bulletin:
SSM72960
Component:
353000 equipment:electrical
Summary:
Issue: tunescan does not operate, scrolling window animation is constantly running.
Bulletin:
SSM73798
Component:
110000 electrical system
Summary:
Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
Bulletin:
H017NAS3
Component:
118000 electrical system: software
Summary:
An issue has been identified on certain vehicles within the listed affected vehicle range which may experience the satellite digital audio radio service (sdars) system 'freeze' on the current channel, not allowing users to select another ch
Bulletin:
SSM73888
Component:
190000 tires
Summary:
Issue: low speed manoeuvring front tyre skipping phenomenon
Bulletin:
SSM73888 Attachm
Component:
190000 tires
Summary:
Issue: low speed manoeuvring front tyre skipping phenomenon
Bulletin:
SFCC_14JUN18_10_
Component:
060000 engine and engine cooling
Summary:
A customer may experience a coolant leak or engine overheat condition.
Bulletin:
SFCC_14JUN18_14_
Component:
353600 equipment:air conditioner
Summary:
A customer may report a noise or low air flow from the hvac system
Bulletin:
SSM73930
Component:
118000 electrical system: software
Summary:
Issue: in some cases, vehicles that have been updated to incontrol touch pro with version 18b, the infotainment system can no longer provide navigation destination entry via voice control.
Bulletin:
SSM73929 Attachm
Component:
034500 service brakes, hydraulic:foundation components:disc
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM73929 Attachm
Component:
034500 service brakes, hydraulic:foundation components:disc
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
JTB00552NAS6
Component:
118000 electrical system: software
Summary:
In response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
Bulletin:
SSM74000
Component:
118000 electrical system: software
Summary:
Issue: jaguar land rover has identified concerns that affects the update of the infotainment master controller (imc) .the concern occurs when updating to phase 4.0 using pathfinder 180
Bulletin:
SSM73975
Component:
060000 engine (pws)
Summary:
Issue: jlr have received a number of reports reference timing chain cover plugs. customers may complain of engine oil leaks as these plugs have become loose or come adrift over time.
Bulletin:
SSM73960
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Issue: the customer reports reduced performance with p0191-85 observed in the pcm. this may or may not also illuminate the mil. dtcs p168f-00, p2178-00, or p144c-00 may be stored also.
Bulletin:
SSM73690
Component:
110000 electrical system
Summary:
Issue: customer experiences park brake warning message on instrument cluster. park brake may not release. one or more of the following dtc's may be stored in the anti lock brake system control module: c2007-13 - right motor - circuit open,
Bulletin:
SSM73690 Attachm
Component:
050000 parking brake
Summary:
Issue: customer experiences park brake warning message on instrument cluster. park brake may not release. one or more of the following dtc's may be stored in the anti lock brake system control module: c2007-13 - right motor - circuit open,
Bulletin:
SSM73690 Attachm
Component:
110000 electrical system
Summary:
Issue: customer experiences park brake warning message on instrument cluster. park brake may not release. one or more of the following dtc's may be stored in the anti lock brake system control module: c2007-13 - right motor - circuit open,
Bulletin:
SFCC_09AUG18_REV
Component:
110000 electrical system
Summary:
Customersmay report a check engine lamp illumination on the instrument cluster.
Bulletin:
SFCC_09AUG18_REV
Component:
350000 equipment
Summary:
Incontrol touch pro phase 4 customer letter
Bulletin:
SFCC_09AUG18_REV
Component:
350000 equipment
Summary:
Sim card activation issues
Bulletin:
SFCC_09AUG18_REV
Component:
110000 electrical system
Summary:
18c - new face of incontrol touch pro and 18c software improvements
Bulletin:
SFCC_09AUG18_REV
Component:
110000 electrical system
Summary:
A customer may report "hood open" message displays on ip with hood closed.
Bulletin:
JTB00591NAS2
Component:
220000 seats
Summary:
The front row seat backrest cover(s) and/or cushion cover(s) may exhibit premature cosmetic wear. this affects only vehicles with light oyster color seat trim.
Bulletin:
SSM74034
Component:
110000 electrical system
Summary:
Issue: while carrying out the pre delivery inspection (pdi) using pathfinder it may be found that the passive start and lock/ unlock functionality using the key remote is not operating. the message ?smart key not found? may also appear on
Bulletin:
SSM74054
Component:
110000 electrical system
Summary:
Issue: ?sos limited availability? warning is displayed on the ic (instrument cluster along with diagnostic trouble code (dtc) u3000-49 logged in the tcu (telematics control unit).
Bulletin:
SSM74048
Component:
353000 equipment:electrical
Summary:
Issue: customers may complain that the wireless head phones for dual screen view or rear seat entertainment are inoperative.
Bulletin:
SSM74023
Component:
060000 engine and engine cooling
Summary:
Issue: the customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing seam.
Bulletin:
SSM73960.2
Component:
100000 power train
Summary:
Issue: the customer reports reduced performance with p0191-85 observed in the pcm. this may or may not also illuminate the mil. dtcs p168f-00, p2178-00, or p144c-00 may be stored also.
Bulletin:
SSM73929
Component:
030000 brakes (pws)
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM73929 Attachm
Component:
030000 brakes (pws)
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM73929 Attachm
Component:
030000 brakes (pws)
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM73948
Component:
110000 electrical system
Summary:
Issue: customers may report that the stop start function is intermittently not working for long periods of time during a drive cycle.
Bulletin:
SFCC Jul12 2018
Component:
060000 engine and engine cooling
Summary:
A customer may complain of a coolant leak from the vehicle.
Bulletin:
SSM73966
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Issue: the customer reports a mil and p144c-00 is observed in the pcm.
Bulletin:
SSM73822
Component:
010000 steering
Summary:
Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
Bulletin:
SSM71538.1
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM73960.2
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Issue: the customer reports reduced performance with p0191-85 observed in the pcm. this may or may not also illuminate the mil

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