2014 VOLKSWAGEN JETTA HYBRID Recall

Campaign:
13V568000 on 11/19/2013
Component:
Power train
Manufactured:
09/30/2012 - 10/30/2013
Affected:
3,837
Defect:
Volkswagen group of america, inc (volkswagen) is recalling certain model year 2013-2014 jetta hybrid vehicles manufactured october 2012 through october 2013 and equipped with a dq-200 direct-shift gearbox. due to gearbox fluid additives, the control module within the gearbox may corrode. the deposits from this corrosion may cause an electrical short and result in a stall-like condition.
Consequence:
This sudden loss of power while driving increases the risk of a crash.
Correction:
Volkswagen will notify owners, and dealers will replace the gearbox oil with a non-corrosive version, free of charge. the recall began on december 6, 2013. owners may contact volkswagen at 1-800-893-5298. volkswagen's recall number is 34f6/4v.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

2014 VOLKSWAGEN JETTA HYBRID TSBs (137)

Bulletin:
211407
Component:
060000 engine (pws)
Summary:
Jetta hybrid 2012-2015: customer complaints of engine (lacks)performance. corrosion can cause the joint to stick or become seized. *lj
Bulletin:
TT-93-15-01
Component:
350000 equipment
Summary:
Volkswagen: some vehicles the high voltage cables for electric drive power and control electronics jx1, are being replaced or installed and the proper torque specifications of 20 nm must be used or too much torque will cause the mounting t
Bulletin:
VERSION 1.1
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
2034844
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
6262/4
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
55H9
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
24BG
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
55H9
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
TL-VW 774 G
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
34F6DQ200
Component:
100000 power train
Summary:
Summary to be provided on a future date.
Bulletin:
TT 13-14-01
Component:
203000 wheels:lugs/nuts/bolts
Summary:
Summary to be provided on a future date.
Bulletin:
TT 26-14-02
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
TT 40-13-01
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
TT 44-13-03
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
TT 44-13-04
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
TT 44-13-04
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
TT 45-14-01
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
TT 57-12-06
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
TT 70-14-02
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
TT 90-11-07
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
24BG
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
55H9
Component:
090000 fuel system, other
Summary:
Summary to be provided on a future date.
Bulletin:
55H9
Component:
090000 fuel system, other
Summary:
Summary to be provided on a future date.
Bulletin:
2034844
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
2033454
Component:
090000 fuel system, other
Summary:
Summary to be provided on a future date.
Bulletin:
2038978
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
2038293
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Summary to be provided on a future date.
Bulletin:
2038293
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Summary to be provided on a future date.
Bulletin:
2033196
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
TT37-13-01
Component:
100000 power train
Summary:
Summary to be provided on a future date.
Bulletin:
EDITION 93
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
2014 JETTA
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
VERSION 1.2
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
0.03937=IN
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
2014 JETTA
Component:
355200 equipment:other:owners/service/other manual
Summary:
Summary to be provided on a future date.
Bulletin:
2014 JETTA
Component:
103000 power train:automatic transmission
Summary:
Update to hybrid transmission fluid capacity in elsa and servicenet due to mechatronics now coming from parts with a full fluid charge (remove mechatronic fill specification).
Bulletin:
TT0116072045552
Component:
118000 electrical system: software
Summary:
Explanation of new operational characteristics of replacement mechatronic unit software.
Bulletin:
2014-JETTA
Component:
103000 power train:automatic transmission
Summary:
Update to hybrid transmission fluid capacity in elsa and servicenet due to mechatronics now coming from parts with a full fluid charge (remove mechatronic fill specification).
Bulletin:
TT011604_2045368
Component:
030000 brakes (pws)
Summary:
Diagnosis and repair recommendation to address vacuum pump/relay concerns not covered by test plan or the repair manual.
Bulletin:
TT011607_2045552
Component:
118000 electrical system: software
Summary:
Explanation of new operational characteristics of replacement mechatronic unit software.
Bulletin:
V301601_2045266
Component:
060000 engine (pws)
Summary:
Diagnostic assistance for noise in engine/transmission area.
Bulletin:
TT011602_2044553
Component:
110000 electrical system
Summary:
Procedure to clear a default setting that occurs as a result of the scan tool
Bulletin:
VIN-4-A-PIN AUGU
Component:
110000 electrical system
Summary:
Mil-on, fault p309f or p309d, no electric drive mode
Bulletin:
VIN-4-A-PIN AUGU
Component:
060000 engine (pws)
Summary:
Mil-on, fault p309f or p309d, no electric drive mode mil-on, fault p013e in the ecm customer states noise form the engine/turbo fuel gauge not reading full after topping up fuel fuel line rattle clutch pedal squeal/squeak when operatin
Bulletin:
2014 MAINTENANCE
Component:
103000 power train:automatic transmission
Summary:
"removed the following statement, as jetta hybrid transmission is maintenance free: transmission: dsg (non automatic): change fluid and filter (if applicable)"
Bulletin:
VIN-4-A-PIN APRI
Component:
020000 suspension
Summary:
Mil-on, fault p309f or p309d, no electric drive mode customer states crank no start and/or in-tank fuel pump making noise and possibly with fuel pump faults mil-on, fault p013e in the ecm mil-on, fault p164b in ecm mil-on, fault
Bulletin:
VIN-4-A-PIN APRI
Component:
010000 steering
Summary:
Mil-on, fault p309f or p309d, no electric drive mode customer states crank no start and/or in-tank fuel pump making noise and possibly with fuel pump faults mil-on, fault p013e in the ecm mil-on, fault p164b in ecm mil-on, fault
Bulletin:
VIN-4-A-PIN AUGU
Component:
060000 engine (pws)
Summary:
Mil-on, fault p309f or p309d, no electric drive mode mil-on, fault p013e in the ecm mil-on, fault p164b in ecm customer states noise form the engine/turbo fuel gauge not reading full after topping up fuel fuel line rattle
Bulletin:
V001706_2033708
Component:
160000 structure
Summary:
Update tb to include model year 2016 & 2017 applicability
Bulletin:
Fluid Capacity C
Component:
015300 steering:hydraulic power assist:power steering fluid
Summary:
Jetta hybrid - 2014 fluid capacity chart this document contains information on what fluids, and how much for each of them are necessary to have a car up and running
Bulletin:
TT 70-14-02
Component:
117000 digital instrument panel
Summary:
Tech tips (instrument cluster trim/left and center instrument panel vent assembly removal procedure. update to elsa procedure):
Bulletin:
PDI - 2014 Jetta
Component:
355200 equipment:other:owners/service/other manual
Summary:
Volkswagen perfect delivery process ? sales consultant delivery checklist: this document informs the seller of a vehicle with a checklist to cover the experience of a customer who is interested in purchasing a vehicle
Bulletin:
V911408 2038293
Component:
118000 electrical system: software
Summary:
Technical bulletin (stationary vehicle displayed while in motion issues (premium 8 radio)): this document informs customers may report that while the vehicle is in motion, the display on the premium 8 radio displays the ?stationary vehicle
Bulletin:
TT 37-16-01
Component:
100000 power train
Summary:
Mechatronics unit or transmission replacement tips (including dtc p309d) after the ko clutch line is opened for service
Bulletin:
VWC-16-01
Component:
355200 equipment:other:owners/service/other manual
Summary:
Adjustment of time unit correction payments for 2014/2015 model year maintenance claims
Bulletin:
TT 97-14-02ss1
Component:
110000 electrical system
Summary:
Tech tips damage to data link connector (dlc) from aftermarket devices (cannot communicate with vehicle obd system)
Bulletin:
TT 57-10-15
Component:
110000 electrical system
Summary:
Tech tips: vehicles with immobilizer with download/discharge? new key will not program
Bulletin:
V911412 2038293
Component:
110000 electrical system
Summary:
Technical bulletin (stationary vehicle displayed while in motion (premium 8 radio)): this document informs of customers may report that while the vehicle is in motion, the display on the premium 8 radio displays the ?stationary vehicle?
Bulletin:
Revised_Oil_Capa
Component:
060000 engine (pws)
Summary:
Job aid ? vw engine oil capacities (gasoline, diesel, hybrid engines)
Bulletin:
V301602 2045266
Component:
030000 brakes (pws)
Summary:
Update damage code in warranty table.
Bulletin:
Dealer Letter -
Component:
355200 equipment:other:owners/service/other manual
Summary:
Volkswagen dealership communication (additional special tool shipment safety recall 34f6 dq-200 direct-shift gearbox): a notification of an additional shipment of tools
Bulletin:
Dealer Letter an
Component:
162300 structure:body:door
Summary:
Volkswagen dealership communication: this document inform of fuel door binding or sticking due to excess material inside of the fuel door housing. the corrective action for this issue was to remove excess burrs or material from fuel door h
Bulletin:
Dealer Letter-Da
Component:
070000 fuel system, gasoline
Summary:
Volkswagen dealership communication: the fuel door binding or sticking due to excess material inside of the fuel door. the corrective action for this issue was to remove excess burrs or material from fuel door housing. the document also c
Bulletin:
V171502 2040523
Component:
100000 hybrid powertrain
Summary:
Technical bulletin (hybrid oil drain plug issues): engine oil leak after an engine oil change has been performed incorrect drain plug and drain plug seal installed during engine oil change this document contains the part numbers for the
Bulletin:
TT 93-15-01
Component:
100000 hybrid powertrain
Summary:
Tech tips: ensuring proper torque specifications when installing high voltage cables
Bulletin:
TT 20-15-01
Component:
070000 fuel system, gasoline
Summary:
Tech tips (fuel tank will not fill, pump clicks): this concern can be the result of the n115 fuel tank pressure control valve sticking when the fuel door is opened. this document informs on how to service this issue
Bulletin:
V931503 2035217
Component:
111000 electrical system:battery
Summary:
Technical bulletin (high-voltage repairs on hybrid and electric vehicles): this document informs if a repair involving high-voltage components or battery needs to be performed on a hybrid or electric vehicle, a vta ticket must be opened wi
Bulletin:
TT371701
Component:
101000 power train:clutch assembly
Summary:
Tt to denote replacement of clutch actuator cap from shipping and ko clutch bleeding criteria instructions.
Bulletin:
V301601_2045266
Component:
060000 engine (pws)
Summary:
Diagnostic assistance for noise in engine/transmission area.
Bulletin:
TT 01-16-04
Component:
033100 service brakes, hydraulic:power assist:vacuum
Summary:
Diagnosis and repair recommendation to address vacuum pump/relay concerns not covered by test plan or the repair manual.
Bulletin:
PDI - Jetta Hybr
Component:
355200 equipment:other:owners/service/other manual
Summary:
Volkswagen perfect delivery process ? sales consultant delivery checklist: this document informs the seller of a vehicle with a checklist to cover the experience of a customer who is interested in purchasing a vehicle
Bulletin:
V001409 2028059
Component:
118000 electrical system: software
Summary:
Technical bulletin (prepaid pdi time units): listed in the table within this document are the time units used in the calculation of the prepaid pdi (ppdi) payment through model year 2015
Bulletin:
VSS-13-17
Component:
355200 equipment:other:owners/service/other manual
Summary:
Service information (2014 car-net equipped models - market introduction) during the market introduction of 2014 models equipped with car-net volkswagen will collect all warranty repair information for any emerging concerns
Bulletin:
V011320 2034844
Component:
060000 engine and engine cooling
Summary:
Technical bulletin (cylinder misfire issues): during normal operation of the jetta hybrid, the electric drive motor will be activated as a generator to charge the high voltage battery. once the high voltage battery has reached a 100% state
Bulletin:
TT 37-13-01
Component:
103000 power train:automatic transmission
Summary:
Tech tips (transmission replacement tip): when replacing the 7 speed dsg transmission, the k0 clutch actuator may come with a yellow and black plastic plug installed, as shown in in this document. this plug should be removed and replaced w
Bulletin:
Maintenance Card
Component:
060000 engine and engine cooling
Summary:
2014 volkswagen gli jetta maintenance schedule for usa 2.0l tsi engine: this document contains the maintenance service schedule for a vehicle from 10,000 miles to 120,000 miles.
Bulletin:
VWP-13-12
Component:
355200 equipment:other:owners/service/other manual
Summary:
Warranty information (2014 model year volkswagen vehicle warranty, roadside assistance, and carefree maintenance): this document contains the "2014 model year volkswagen vehicle coverage summary".
Bulletin:
VIN-4-A-PIN0212
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer compliants customer complaint: mil-on no electric drive mode, untouched vehicles
Bulletin:
VIN-4-A-PIN0224
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer compliants customer complaint: mil-on no electric drive mode, untouched vehicles
Bulletin:
VIN-4-A-PIN0113
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer compliants customer complaint: mil-on no electric drive mode, untouched vehicles
Bulletin:
V871620 2005566
Component:
355200 equipment:other:owners/service/other manual
Summary:
Update model and model year applicability.
Bulletin:
V691601 2010479
Component:
355200 equipment:other:owners/service/other manual
Summary:
Update model year applicability to include 2017.
Bulletin:
V341602 2034406
Component:
355200 equipment:other:owners/service/other manual
Summary:
Additional symptom gathering information and guidence to isolate customer concern before beginning repair.
Bulletin:
V931604 2041691
Component:
110000 electrical system
Summary:
Update egolf model applicability
Bulletin:
V871622 2019947
Component:
353600 equipment:air conditioner
Summary:
Update to model year applicability.
Bulletin:
V871621 2043893
Component:
353600 equipment:air conditioner
Summary:
Updated to include additional model year applicability.
Bulletin:
V661603 2027119
Component:
350000 equipment
Summary:
Update model year applicability.
Bulletin:
V401602 2040561
Component:
010000 steering
Summary:
Updated to include model year 2017 applicability
Bulletin:
V371602 2033975
Component:
103000 power train:automatic transmission
Summary:
Updated to include an additional model year applicability.
Bulletin:
V191602 2022549
Component:
110000 electrical system
Summary:
Update model year applicability.
Bulletin:
V011615 2014815
Component:
060000 engine (pws)
Summary:
Update to include additional model year applicability.
Bulletin:
V001605 2033846
Component:
060000 engine (pws)
Summary:
Updated to include additional model year applicability.
Bulletin:
VIN-4-A-PIN0106
Component:
110000 electrical system
Summary:
On-car analysis list of customer compliants customer complaint: mil?on no electric drive mode, untouched vehicles
Bulletin:
V001607 2034407
Component:
103000 power train:automatic transmission
Summary:
Update to include model year 2017 applicability.
Bulletin:
TT 00-16-02
Component:
350000 equipment
Summary:
Reminder for dealers to reference the repair manual and replace all necessary fasteners (bolts, nuts) that cannot be re-used
Bulletin:
V011321 2033454
Component:
118000 electrical system: software
Summary:
Technical bulletin (update programming, fuel door will not open): this software update is designed to re-program the ecm, power electronics module, and/or battery management control module with new software.
Bulletin:
On-car Analysis
Component:
353000 equipment:electrical
Summary:
On-car analysis list from customer complaints: mil?on no electric drive mode, untouched vehicles
Bulletin:
VIN-4-A-PIN 2-3
Component:
110000 electrical system
Summary:
On-car analysis list of customer compliants customer complaint: mil?on no electric drive mode, untouched vehicles
Bulletin:
TT 97-12-02
Component:
355200 equipment:other:owners/service/other manual
Summary:
data link connector pin assignment chart that is applicable to all models. update model year applicability.
Bulletin:
TT171501-2040170
Component:
060000 engine (pws)
Summary:
To add model year 2016 and 2017 applicability and reminder about programming activation of oil pressure regulation/retraction on all models with 1.8l cpka and cpra engines after engine assembly, cylinder head or turbocharger replacement.
Bulletin:
1-2017 Update
Component:
355200 equipment:other:owners/service/other manual
Summary:
This communication is to update our profi dealers of the current status of the latest inbound and outbound profi requests.
Bulletin:
Service Xpress -
Component:
350000 equipment
Summary:
This document discusses the fluids necessary for the vehicle to operate. it contains the method to reset the reminder display
Bulletin:
Elsa 6-22-15
Component:
350000 equipment
Summary:
This document contains the vw elsa newsletter that contains a general overview of wiring diagrams updates, elsapro infomedia icons grayed out, workshop equipment tool storage application, technical bulletins, pending service solutions, tech
Bulletin:
Elsa 6-29-15
Component:
355200 equipment:other:owners/service/other manual
Summary:
This document contains the vw elsa newsletter that contains a general overview of wiring diagrams updates, technical bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.
Bulletin:
VIN-4-A-PIN 7-31
Component:
060000 engine (pws)
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
VST-16-01
Component:
131000 visibility:windshield
Summary:
Explaination of cross car distorion when looking through the windshield and how the "effect" in normal.
Bulletin:
TT011604 2046011
Component:
060000 engine (pws)
Summary:
Specific repair reminder during engine replacement to install specific fasteners to prevent oil leaks.
Bulletin:
V171604 2037201
Component:
355200 equipment:other:owners/service/other manual
Summary:
Updated to include additional model year applicability.
Bulletin:
On-car Analysis
Component:
353000 equipment:electrical
Summary:
On-car analysis list of customer complaint: mil?on no electric drive mode, untouched vehicles
Bulletin:
On-car Analysis
Component:
353000 equipment:electrical
Summary:
On-car analysis list of customer complaint: mil?on no electric drive mode, untouched vehicles
Bulletin:
On-car Analysis
Component:
353000 equipment:electrical
Summary:
On-car analysis list of customer complaints: mil?on with fault code p046c, untouched vehicles
Bulletin:
On-Car Analysis
Component:
060000 engine (pws)
Summary:
On-car analysis list of customer compliants customer complaint: mil?on no electric drive mode, untouched vehicles
Bulletin:
On-Car Analysis
Component:
060000 engine (pws)
Summary:
On-car analysis list of customer compliants customer complaint: mil?on no electric drive mode, untouched vehicles
Bulletin:
On-car analysis
Component:
060000 engine and engine cooling
Summary:
On-car analysis list for customer complaint: mil?on with fault code p046c, untouched vehicles
Bulletin:
On-car analysis
Component:
060000 engine and engine cooling
Summary:
On-car analysis list of customer complaints: mil?on with fault code p046c, untouched vehicles
Bulletin:
On-car analysis
Component:
060000 engine and engine cooling
Summary:
On-car analysis list of customer complaint: mil?on with fault code p046c, untouched vehicles
Bulletin:
On-car analysis
Component:
060000 engine and engine cooling
Summary:
On-car analysis list of customer complaints: mil-on with fault code p046c, untouched vehicles
Bulletin:
On-car analysis
Component:
060000 engine and engine cooling
Summary:
On-car analysis list of customer complaint: mil?on with fault code p046c, untouched vehicles
Bulletin:
A971861 2013504-
Component:
110000 electrical system
Summary:
This information bulletin contains instructions for checking the pins/terminals for contacts and nano contacts.
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: mil?on with fault code p046c, untouched vehicles
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: mil?on with fault code p046c, untouched vehicles
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list customer complaint: mil?on with fault code p046c, untouched vehicles
Bulletin:
on-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
SM 59-2017
Component:
063000 engine and engine cooling:exhaust system
Summary:
This special notice is to inform dealers to return all part numbers listed in the document. only superseded part numbers to be ordered going forward.
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaint: mil-on with fault code p046c, untouched vehicles
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on
Bulletin:
On-car analysis
Component:
355200 equipment:other:owners/service/other manual
Summary:
On-car analysis list of customer complaints: customer states the oil light is on

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