2011 MCI J4500 Recalls (11)

Campaign:
10V135000 on 04/05/2010
Component:
Visibility:windshield wiper/washer:motor
Manufactured:
04/30/2001 - 06/29/2010
Affected:
1,261
Defect:
Mci is recalling certain model year 1999-2001, 2007-2011 e4500 and model year 2001-2011 j4500 coaches equipped with doga windshield motors. the windshield wiper motor may fail to operate properly while the wiper system is functioning. if this occurs, the windshield wipers may operate intermittently, operate at a single speed only, or completely stop operating.
Consequence:
If the windshield wipers stop functioning, the driver's clear field of view may be reduced increasing the risk of a crash.
Correction:
Dealers will furnish the parts and labor required to implement the doga-recommended remedies on the affected coaches. this service will be performed free of charge. the safety recall is expected to begin during july 2010. owners may contact mci customer service at 1-800-241-2947.
Notes:
Mci recall no. 344.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Campaign:
11V150000 on 03/06/2011
Component:
Visibility:rear window wiper/washer:motor
Manufactured:
08/31/2010 - 01/30/2011
Affected:
144
Defect:
Mci is recalling certain model year 2011 mci j4500, e4500, and j4500c motor coaches manufactured from may 1, 2010 through january 31, 2011, and equipped with doga windshield wipers. certain wires may have been incorrectly installed by mci at the factory which could result in the windshield wipers failing to operate.
Consequence:
The driver's field of view may be reduced, which in turn could result in a crash or otherwise cause personal injury or property damage.
Correction:
Dealers will inspect the windshield wipers and connect any wires that were improperly installed. this service will be performed free of charge. the safety recall began on march 14, 2011. owners may contact mci customer service at 1-800-241-2947.
Notes:
Mci safety recall no. 356.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Campaign:
11V190000 on 03/23/2011
Component:
Power train:axle assembly
Manufactured:
11/30/2010 - 02/27/2011
Affected:
51
Defect:
Mci is recalling certain model year 2011 mci j4500 motor coaches manufactured from december 1, 2010 through february 28, 2011, and equipped with arvinmeritor mc16 and mc16 type tag axle assemblies. the bolts used to connect the axle housing to the spindle of the axle may not have been properly heat treated, resulting in potentially compromised hardness and strength that, in turn, could lead to reduced joint integrity.
Consequence:
Reduced joint strength of the spindle of the axle could result in a vehicle crash.
Correction:
Arvinmeritor is working with mci to identify and notify owners and repairs will be performed free of charge. the safety recall began on april 14, 2011. owners may contact arvinmeritor at 1-248-435-1725 or mci customer service at 1-800-241-2947.
Notes:
Mci safety recall no. 358.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Campaign:
11V379000 on 07/26/2011
Component:
Visibility:rear window wiper/washer:motor
Manufactured:
08/31/2010 - 07/30/2011
Affected:
300
Defect:
Mci is recalling certain model year 2011 mci e4500, and j4500, motor coaches manufactured from september 2010 through july 2011, equipped with a doga windshield wiper motor. an underrated fuse may have been installed at the factory, which could blow, resulting in the windshield wipers not operating.
Consequence:
The driver's visibility may be reduced, which in turn could result in a crash or otherwise cause personal injury or property damage.
Correction:
Dealers will inspect the fuse and replace any underrated fuses that may have been installed. this service will be performed free of charge. the safety recall began on august 3, 2011. owners may contact mci customer service at 1-800-241-2947.
Notes:
Mci's safety recall number is 362.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Campaign:
11V457000 on 09/06/2011
Component:
Engine and engine cooling
Affected:
10
Defect:
Motor coach industries, inc. (mci) is recalling certain model year 2011 e4500 and j4500 motor coaches manufactured from december 2010 through january 2011, equipped with a cummins isx 11.9 diesel engine. the v-band clamp assembly, part numbers q187684, q187685, and q187686, used to connect the inlet and outlet cone sections to the diesel oxidation catalyst (doc)/diesel particulate filter (dpf) include a t-bolt which can fracture and fail when subjected to stress or load. a fracture or failure of the t-bolt may cause the clamp to loosen and the inlet or outlet sections attached to the doc/dpf housing to disconnect.
Consequence:
If the inlet or outlet sections disconnect, hot exhaust gases can vent prior to exiting the tailpipe, creating the risk of combustion and a fire. if both clamps fail, there is a risk in some applications that the doc/dpf housing may detach completely, creating a road hazard.
Correction:
Mci will notify owners, and repairs will be performed by authorized cummins dealers free of charge. the safety recall began on september 19, 2011. owners may contact mci at 1-800-241-2947 or cummins at 1-812-377-5000 for more information.
Notes:
Mci's recall campaign number is 364.cummins' recall campaign number is c1154. owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Campaign:
11V524000 on 10/27/2011
Component:
Electronic stability control
Affected:
1,962
Defect:
Motor coach industries (mci) is recalling certain model year 2003, and 2007-2012 e and j models along with model year 2007-2012 d4000, d4005, d4500, d4505, d4000istv motor coaches equipped with meritor wabco electronic stability control (esc) modules, manufactured from october 2002, through october 2011. under certain road and driving conditions, vehicle body roll and road inclination characteristics may adversely affect the slip angle calculation of the electronic stability control (esc) system. this might cause the esc to perceive an over steering situation and therefore apply the outer wheel brake on the front axle until the vehicle is perceived to be stable.
Consequence:
If the driver is slow to react during this esc intervention, the vehicle may deviate from the intended line of travel, increasing the risk of a crash.
Correction:
Mci will notify owners and replace the control module free of charge. the safety recall began on january 4, 2012. owners may contact mci customer service at 1-800-241-2947.
Notes:
Mci safety recall number is 371.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Campaign:
12V135000 on 03/29/2012
Component:
Visibility:glass, side/rear
Affected:
615
Defect:
Motor coach industries, inc (mci) is recalling certain model year 2009-2012 j motor coaches. due to inadequate bonding, the transom windows (the rear-most windows on each side), may detach from the coach.
Consequence:
A transom window may detach without warning, increasing the risk of personal injury or property damage.
Correction:
Mci will notify owners, and dealers will install mechanical retention clips on the transom windows, free of charge. the safety recall began on june 5, 2012. owners may contact mci at 1-800-241-2947.
Notes:
Mci's recall campaign number is 369.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov.
Campaign:
13V498000 on 10/30/2013
Component:
Electrical system
Affected:
10,016
Defect:
Motor coach industries (mci) is recalling certain model year 2000-2012 d, e, g and j series coaches manufactured january 2000 through june 2011 and equipped with sure power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. the specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
Consequence:
Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
Correction:
Mci will notify owners, and sure power will replace the equalizers, free of charge. owners may contact mci at 1-847-285-2000. this campaign is mci service bulletin 401.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
14V172000 on 04/09/2014
Component:
Seat belts:front:anchorage
Manufactured:
09/30/2008 - 10/30/2013
Affected:
957
Defect:
Motor coach industries (mci) is recalling certain model year 2009-2014 e4500 and j4500 motorcoaches manufactured october 2008 through october 2013, and equipped with passenger seats with 3-point seat belts. the seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.
Consequence:
In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.
Correction:
Mci will notify owners, and dealers will modify the seat anchorage, free of charge. the recall began on may 9, 2014. owners may contact mci at 1-800-241-2947. mci's number for this recall is 408.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
14V172000 on 04/09/2014
Component:
Seats
Manufactured:
09/30/2008 - 10/30/2013
Affected:
957
Defect:
Motor coach industries (mci) is recalling certain model year 2009-2014 e4500 and j4500 motorcoaches manufactured october 2008 through october 2013, and equipped with passenger seats with 3-point seat belts. the seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.
Consequence:
In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.
Correction:
Mci will notify owners, and dealers will modify the seat anchorage, free of charge. the recall began on may 9, 2014. owners may contact mci at 1-800-241-2947. mci's number for this recall is 408.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
16V020000 on 01/19/2016
Component:
Seats
Manufactured:
11/17/2011 - 07/09/2015
Affected:
607
Defect:
Motor coach industries (mci) is recalling certain model year 2011-2013 and 2015 j4500 coaches manufactured november 18, 2011, to july 10, 2015, 2011-2012 and 2014-2015 d4000 coaches manufactured manufactured september 24, 2010, to september 5, 2015, 2011-2013 and 2015-2016 d4005 coaches manufactured january 17, 2011, to november 23, 2015, 2012-2014 and 2016 d4000istv coaches manufactured july 18, 2012, to december 2, 2015, 2010-2016 d4500 coaches manufactured april 15, 2010, to december 18, 2015 and 2011-2016 d4505 coaches manufactured december 15, 2010, to december 4, 2015. the affected buses are equipped with certain recaro ergo-m commercial bus driver seats that have j-brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the j-bracket.
Consequence:
If the seatbelt anchorage assembly separates from the j-bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.
Correction:
Mci will notify owners and dealers will inspect the seats and determined if welds are missing. any j-bracket that is missing welds will be removed and replaced, free of charge. the recall began on february 15, 2016. owners may contact mci at 1-800-241-2947. mci's number for this recall is sb 431.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

2011 MCI J4500 TSBs (34)

Bulletin:
SB-3043
Component:
034300 service brakes, hydraulic:foundation components:differential proportional valve
Summary:
Mci: tag unload valve assembly. effective with unit number 65614, mci has made design changes to the tag unload valve assembly installation on some model coaches. the longer life valves will improve the durability of the tag unload valve
Bulletin:
354
Component:
102000 power train:manual transmission
Summary:
Motor coach industries service campaign: see document search button for owner letter. there may be a harsh downshift, rpm flare, or the transmission may lock. *rm
Bulletin:
SB-357
Component:
980000 unknown or other
Summary:
Motor coach indudstries: information on replacing the coolant pump that may have a problem. *rm
Bulletin:
SB-360
Component:
161000 structure:frame and members
Summary:
Motor coach industries: a tube may crack that supports the snubber bracket due to road vibration. *rm
Bulletin:
SB-3066
Component:
120000 exterior lighting
Summary:
Motor coach inc: bulletin pertaining to the revised replacement directional/side marker lights. to eliminate potential cracks that result in water intrusion, revised lights foam backing was removed between marker light and coach body.
Bulletin:
SB-368
Component:
204000 wheels:cap/cover/hub
Summary:
Motor coach industries: bulletin information on some motor coaches, at a high temperature threshold that the drive axle wheel hub cover would become detached during the operation of the motor coach. no model years listed. *pe
Bulletin:
SB-367
Component:
103000 power train:automatic transmission
Summary:
Motor coach industries: on some coaches, water may migrate onto/into the transmission and/or the fill tube, through the breather vent that is located on top of transmission. no model years listed. *pe
Bulletin:
SB-376
Component:
061000 engine and engine cooling:engine
Summary:
Mci: due to failure of diode, which caused designated fuse to blow, the boost pump (code a22) fail to operate properly. no model years listed. *pe
Bulletin:
SB-374
Component:
062200 engine and engine cooling:cooling system:fan
Summary:
Mci: the manufacturing process of fan clutch cooling ring fins may cause coaches to experience missing portions and/or stress cracks. no model years listed. *pe
Bulletin:
SB-383-B
Component:
015000 steering:hydraulic power assist system
Summary:
Mci: additional load placed on engine's internal gears, resulting in vibration transmitted to steering wheel caused by air compressor cutting in, at low speed, and a demand for power steering. *pe
Bulletin:
SB-386
Component:
062200 engine and engine cooling:cooling system:fan
Summary:
Mci: on some coaches, due to an absence of washer, the fan clutch bracket bushing may walk out of bracket and allow clutch misalignment and belt failure. *pe
Bulletin:
SB-390
Component:
160000 structure
Summary:
Motor coach inc: drive axle suspension support structure may accumulate water causing support structure damage due to expansion, in freezing temperatures, while coach is being operated. models e4500, j4500. no model years listed.
Bulletin:
SB-402
Component:
063000 engine and engine cooling:exhaust system
Summary:
Mci: an incorrect part for application for diesel exhaust fluid (def) nozzle supply hose and metering unit fitting resulted in leaking def, the illumination of check engine tell tale light on instrument panel and if not addressed, engine w
Bulletin:
SB-400
Component:
081100 fuel system, diesel:storage:tank assembly
Summary:
Mci: an incorrect sensor wiring, for def tank level sensor, at production plant causes the check engine light to come on and would need to be rewired. model j4500. no years listed. *pe
Bulletin:
SB-3082
Component:
060000 engine (pws)
Summary:
Motor coach ind. (mci): to correct an active fault code (2311), experienced in the engine, a new calibration ecm is being installed. *pe
Bulletin:
SB-424
Component:
060000 engine (pws)
Summary:
Motor coach ind.: some coaches need to have the lubricating oil filter bypass valve and fuel pump repaired due to vendor's installation. model d, j4500. no model years listed. *pe
Bulletin:
SB-426
Component:
060000 engine and engine cooling
Summary:
Motor coach ind.: information provided regarding some motor coaches with incorrect engine coolant sensor installed which may affect optimum engine performance and need to be corrected. model j4500. no model years listed. *pe
Bulletin:
3087
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
SB 446
Component:
353600 equipment:air conditioner
Summary:
This service bulletin informs affected customers that model year 2011-2017 mci j4500 model coaches may exhibit signs of premature wear or cracks in the a/c compressor support tube, which may cause the drive belt for the a/c compressor to fa
Bulletin:
SB 3105
Component:
115000 electrical system:fuses and circuit breakers
Summary:
This service bulletin informs affected customers to routinely inspect the wheelchair power circuit breaker and cable connections for corrosion every 6,000 miles/9,000 km on model year 2009-2017 mci j4500 model coaches equipped with a braun
Bulletin:
SB 3099
Component:
063000 engine and engine cooling:exhaust system
Summary:
This service bulletin informs affected customers of the maintenance procedures for the torca accuseal clamp utilized on the connection between the after-treatment system (selective catalyst reduction device) and tailpipe; that the clamp is
Bulletin:
SB 3101
Component:
107000 power train:axle hubs
Summary:
This service bulletin informs affected customers that zf friedrichshafen ag has released a service information bulletin regarding checking axle hubs and wheel heads if an abs tell-tale lamp is activated during coach operation on mci j model
Bulletin:
SB 389
Component:
103700 power train:automatic transmission:torque converter
Summary:
This service bulletin informs affected customers that the retention nut utilized on the leece neville alternator pulley installation is not maintaining the proper torque which may result in alternator bearing failure on model year 2011-2012
Bulletin:
SB 3074
Component:
356000 equipment adaptive
Summary:
This service bulletin informs affected customers of the procedures to replace the existing 2007 epa cummins engine harness p-clip, in the event that loom damage or chafing has occurred on model year 2008-2011 mci e4500 model coaches and mod
Bulletin:
SB 393
Component:
060000 engine (pws)
Summary:
This service bulletin informs affected customers that mci was notified by cummins inc. that it has issued campaign c1241 that addresses a calibration issue, which results in the engine brakes being energized with 24 volts rather than the re
Bulletin:
SB 3077
Component:
063000 engine and engine cooling:exhaust system
Summary:
This service bulletin informs affected customers that mci was notified by shaw development that the diesel exhaust fluid (def) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may r
Bulletin:
SB 396
Component:
060000 engine (pws)
Summary:
This service bulletin informs customers that mci was notified by cummins inc. that it has released campaign c1344 that addresses a calibration change, which cummins advises will improve the engine and aftertreatment reliability on cummins i
Bulletin:
SB 399
Component:
010000 steering
Summary:
This service bulletin informs affected customers that the electronic control unit (ecu), which controls the antilock braking system (abs) on the trailing (tag) axle, was installed incorrectly at the production plant on coaches equipped with
Bulletin:
SB 411
Component:
063000 engine and engine cooling:exhaust system
Summary:
This service bulletin informs affected customers that the diesel exhaust fluid (def) pressure line may exhibit signs of fatigue and melting on model year 2011-2014 mci j4500 model coaches, and that mci will remedy the affected coaches at no
Bulletin:
SB 419
Component:
061320 engine and engine cooling:engine:other fuel types:turbo-charger
Summary:
This service bulletin informs affected customers that mci was notified by cummins inc. that it has issued a campaign to address isx high pressure fuel pump ceramic plunger fractures as well as the potential of damage to the roller/tappet as
Bulletin:
SB 424
Component:
070000 fuel system, gasoline
Summary:
This service bulletin informs customers that mci was notified by cummins inc. that it has released campaign c1638 that addresses the isx lubricating oil filter bypass valve in addition to the previous fuel pump repair actions outlined in mc
Bulletin:
SB 424B
Component:
356000 equipment adaptive
Summary:
This service bulletin supersedes service bulletin 424 in its entirety and informs customers that mci was notified by cummins inc. that it has issued a campaign to addresses the isx lubricating oil filter bypass valve in addition to the prev
Bulletin:
SB 3088
Component:
062100 engine and engine cooling:cooling system:radiator assembly
Summary:
This service bulletin informs customers that mci has created a procedure outlining the required steps to clean the fixed radiator on model year 2010-2016 mci j4500 model coaches.
Bulletin:
SB 3114
Component:
180000 vehicle speed control
Summary:
This service bulletin informs affected owners of model year 2011-2019 j4500 coaches equipped with entrance door sensor mci p/n 07-19-1176, of the procedure to adjust the entrance door sensor for proper sensor alignment. the procedure also

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