9999 FORD SERVICE STEERING GEAR Recall

Campaign:: 14E001000 on 01/12/2014
Component:: Steering
Affected:: 300
Defect:: Ford motor company (ford) is recalling certain replacement steering gears installed on model year 2011-2012 explorers as service parts in september 2013 and january 2014. the affected gears may lock, preventing the driver from being able to steer the vehicle.
Consequence:: The inability to steer the vehicle increases the risk of a crash.
Correction:: Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. the recall began on january 29, 2014. customers may contact ford at 1-800-392-3673. ford's number for this recall is 13s14.
Notes:: Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.