2018 MAZDA CX-9 TSBs (89)

Bulletin:
SA-061-17
Component:
117000 digital instrument panel
Summary:
In an effort to achieve a higher level of customer experience and retain the value of mazda's vehicles, mnao warranty operations is© 2017 mazda north american operations, u.s.a. allowing all mazda dealers to utilize a third party, specmo en
Bulletin:
MT-015-17
Component:
353000 equipment:electrical
Summary:
Some customers may complain about the following mazda connect temperature warning message: display is too hot. screen performance may be decreased until it cools. the warning message displays when the mazda connect screen temperature is abo
Bulletin:
09-035-17-3080
Component:
117000 digital instrument panel
Summary:
In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer?s responsibility to co
Bulletin:
SA-065-17
Component:
353000 equipment:electrical
Summary:
Use the symptom troubleshooting tables below to diagnose mazda connect concerns. mazda connect symptom troubleshooting table sections: audio system, bluetooth®, center display, dtc, i-activesense, maintenance monitor, navigation, noise, reb
Bulletin:
SA-067-17
Component:
114000 electrical system:wiring
Summary:
Due to a change in the 2017 mazda3, mazda6 and 2018 cx-9 a-pillar wiring harness, the ec mirror w/compass / ec mirror w/compass + homelink installation instructions have been updated.
Bulletin:
MT-016-17
Component:
264000 forward collision avoidance: sensing system
Summary:
The smart city brake support (scbs) system alerts the driver of a possible collision using an indication in the display and a warning sound when the forward sensing camera (fsc) detects a vehicle ahead and determines that a collision with a
Bulletin:
SA-074-17
Component:
110000 electrical system
Summary:
If the bsm control module is replaced, auto configuration and bsm radar test must be performed: 1. auto configuration -when the ignition is switched on, the blind spot monitoring (bsm) reads the vehicle specification information sent via ca
Bulletin:
SA-001-18
Component:
355200 equipment:other:owners/service/other manual
Summary:
The mazda mobile start (mms) is currently experiencing a system disruption. user web portal and call center web portal functions are affected. mazda is working on this issue and will notify dealers when mms service has been fully restored.
Bulletin:
MT-001-18
Component:
110000 electrical system
Summary:
When installing a navigation sd card, the center display may show error message "invalid sd card". this may be caused by: the navigation sd card lock tab is locked.the navigation sd card has a vin mismatch due to sd card swapping.the naviga
Bulletin:
MT-021-17
Component:
060000 engine (pws)
Summary:
Some vehicles may experience the check engine light on with dtc p0171 (fuel trim too lean) and possibly dtcs p030x (misfire). vehicles having this concern should use the following inspection/repair procedure.
Bulletin:
09-002-18-3410
Component:
117000 digital instrument panel
Summary:
After the installation of a new instrument cluster, the message "fctry" or "factory" is displayed instead ofthe odometer. this concern may also occur when a room fuse is installed in a new vehicle.some new instrument clusters are in the fac
Bulletin:
09-003-18-3405
Component:
118000 electrical system: software
Summary:
Some customers may complain that the voice recognition system does not recognize "address" or "newdestination" navigation voice commands. this may be caused by faulty navigation sd card software. thesd card has been updated to eliminate thi
Bulletin:
09-004-18-3402
Component:
162300 structure:body:door
Summary:
Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). this concern is caused by insufficient weatherstrip gripping force.
Bulletin:
09-003-18-3405a
Component:
118000 electrical system: software
Summary:
Some customers may complain that the voice recognition system does not recognize "address" or "new destination" navigation voice commands. this may be caused by faulty navigation sd card software. the sd card has been updated to eliminate t
Bulletin:
01-001-18-3419
Component:
110000 electrical system
Summary:
After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and dtc p0638:00 and/or p2112:00 stored in memory. - p0638:00: throttle valve actuator control range/
Bulletin:
09-004-18-3402a
Component:
162300 structure:body:door
Summary:
Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). this concern is caused by insufficient weatherstrip gripping force.
Bulletin:
09-003-18-3405b
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Some customers may complain that the voice recognition system does not recognize "address" or "new destination" navigation voice commands. this may be caused by faulty navigation sd card software. thesd card has been updated to eliminate th
Bulletin:
09-010-18-3440
Component:
118000 electrical system: software
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.504 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin:
09-015-18-3445
Component:
220000 seats
Summary:
At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Bulletin:
00-001-18-3446
Component:
350000 equipment
Summary:
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin:
02-005-18-3444
Component:
020000 suspension
Summary:
Beginning with the cx-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. if any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Bulletin:
09-011-18-3448
Component:
121000 exterior lighting:headlights
Summary:
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. the recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin:
09-014-18-3443
Component:
160000 structure
Summary:
When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin:
09-019-18-3450
Component:
356000 equipment adaptive
Summary:
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. the following are possible causes of floor mat interference, which can be avoided with p
Bulletin:
SA-005-18
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Some customers may complain about siriusxm satellite radio does not show album art, artist biographies or station logos in the center display. this is a normal condition.
Bulletin:
SA-008-18
Component:
350000 equipment
Summary:
Some customers may complain about the mazda connect center display cracking (spider cracking). the cracks are internal and cannot be felt by touch. this may be caused by a faulty center display.
Bulletin:
SA-009-18
Component:
355200 equipment:other:owners/service/other manual
Summary:
The navigation sd card vin-locks to a vehicle in the following conditions: 1. vehicle odometer under 62 miles ? vin-lock occurs with key on for 3 minutes or longer. 2. vehicle odometer over 62 miles ? vin-lock occurs at key on. navigation s
Bulletin:
MT-002-18
Component:
110000 electrical system
Summary:
Some customers may complain about improper operation of the mazda connect system when streaming music with audio source aha/pandora/stitcher/bluetooth® and the same device is also connected to the usb port for charging. the concerns may inc
Bulletin:
MT-003-18
Component:
140000 air bags
Summary:
The workshop manual has two-different airbag procedures, one for standard deployment and one for two-step deployment. standard deployment is for mexico spec vehicles and two-step deployment is for us and canadian spec vehicles.
Bulletin:
01-008-18-3451
Component:
111000 electrical system:battery
Summary:
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. for new vehicles in sto
Bulletin:
01-009-18-3452
Component:
111000 electrical system:battery
Summary:
The mazda gr8-1291 is required for all warranty battery testing. if the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. use the following test procedures in this service bulletin to test
Bulletin:
02-006-18-3449
Component:
021300 suspension:front:shock absorber
Summary:
Some customers may complain of signs of oil on the struts or shock absorbers. in most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. follow th
Bulletin:
MT-001-18
Component:
353000 equipment:electrical
Summary:
When installing a navigation sd card, the center display may show error message "invalid sd card".
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical concern. ask the customer if any aft
Bulletin:
RF-16-03R1
Component:
092300 fuel system, other:fuel filter
Summary:
The skyactiv®-g 2.5t engine requires a unique oil filter (py8w-14-302) which is not interchangeable with other skyactiv® oil filters. the unique oil filter can be identified with two white bands as shown below.
Bulletin:
DRW13
Component:
118000 electrical system: software
Summary:
Dealer rework (drw) 13 ? mazda connect navigation concern 2018my cx-5, cx-3, cx-9, mazda6, mazda 3 and mx-5: we write to inform you that certain vehicles are affected by the concern mentioned below. vehicles affected by this drw will be vi
Bulletin:
SA-012-18
Component:
118000 electrical system: software
Summary:
Some 2018 vehicles built after january 1, 2018 and equipped with navigation may exhibit one of these concerns after the user inputs an address: a screen pops up that says "house number not found." after the user selects ok, the system finds
Bulletin:
SA-014-18
Component:
264100 forward collision avoidance: sensing system: camera
Summary:
Some customers may complain about the following message displayed in the multi-information display: in the following cases, the mrcc with stop & go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: the f
Bulletin:
SA-017-18
Component:
118000 electrical system: software
Summary:
Upgrade your pcs to ids version 109.00 and 109.01 from the previous version. note: you may see ?selection not available? on ids when a selecting ?programming menu?, 108.07 included a timer extension for programming menu application that ha
Bulletin:
01-003-18-3421
Component:
060000 engine (pws)
Summary:
Some customers may experience a lack of power with no warning lights illuminated and no related dtcs stored. this concern most likely occurs when the fuel temperature is high and during situations where high power is required. this concern
Bulletin:
09-001-18-3387a
Component:
118000 electrical system: software
Summary:
Some customers may experience the mazda connect rebooting or the screen turning black during extremely cold temperatures. the concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. this is caused
Bulletin:
SA-012-18
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Some 2018 vehicles built after january 1, 2018 and equipped with navigation may exhibit one of these concerns after the user inputs an address: a screen pops up that says "house number not found." after the user selects ok, the system finds
Bulletin:
SA-019-18
Component:
060000 engine and engine cooling
Summary:
While inspecting turbocharger housings, you may see cracks (fractures) as shown below. the cracks do not affect engine performance or cause any noise, so replacement is not necessary.
Bulletin:
SA-021-18
Component:
110000 electrical system
Summary:
Mazda connect software version 59.00.545 available. an update to the mazda connect system is now available for download from the mazda global service support (mgss) system. the new version number is 59.00.545. mazda requests the mazda conne
Bulletin:
01-011-18-3456
Component:
350000 equipment
Summary:
The vehicles listed above are equipped with a push button start/stop ignition system. unlike previous mazdamodels, there is no key cylinder on the steering column. therefore, the engine cannot be started with theauxiliary key if the room fu
Bulletin:
02-008-18-3467
Component:
200000 wheels
Summary:
Some automotive cleaning products contain strong acid or alkali. when these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin:
04-003-18-3455
Component:
060000 engine and engine cooling
Summary:
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. this concern will most likely occur during the vehicles first forward movement after starting the engine. this is a normal operating noise of th
Bulletin:
04-004-18-3468
Component:
030000 brakes (pws)
Summary:
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin:
05-002-18-3454
Component:
100000 power train
Summary:
The new skyactiv-drive fw6a-el at uses "automatic transmission fluid (atf) type: fz". only use"atf-fz" to fill or top off the fluid level. atf-fz is specially designed for use in the skyactiv-drive series at. it is a low viscosity formula w
Bulletin:
05-004-18-3466
Component:
060000 engine and engine cooling
Summary:
Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780, p1738). p0842:00 - oil pressure switch no. 1 (oil press
Bulletin:
07-002-18-3432
Component:
353600 equipment:air conditioner
Summary:
A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. it is most noticeable when the a/c is first turned on. this odor is the result of mold growth in the a/cevaporator/cooling unit which is c
Bulletin:
08-001-18-3457
Component:
140000 air bags
Summary:
This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
Bulletin:
09-020-18-3458
Component:
353000 equipment:electrical
Summary:
Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as
Bulletin:
09-021-18-3459
Component:
162700 structure:body:trunk lid
Summary:
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. this concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. this may be caused by moisture which has
Bulletin:
00-003-18-3480
Component:
030000 brakes (pws)
Summary:
Mazda north american operations has approved an additional on-car brake lathe as an option for mnaoauthorized equipment. the pro-cut on-car brake lathe has been added to the mnao authorizedequipment program.note: accu-turn is still an appro
Bulletin:
01-012-18-3474
Component:
060000 engine (pws)
Summary:
Some vehicles may experience the check engine light on with dtc p2610 and p2507 stored inmemory after engine start and room fuse 15a (a) removed. p2610:00: instrument cluster internal engine off timer performance problem p2507:00: pcm batte
Bulletin:
01-013-18-3478
Component:
063000 engine and engine cooling:exhaust system
Summary:
Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. p0456: evap system leak detected (very small leak)the concern is most likely the result of the customer not getting the fuel cap completely closed
Bulletin:
02-010-18-3477
Component:
011000 steering:wheel and handle bar
Summary:
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
Bulletin:
09-023-18-3475
Component:
350000 equipment
Summary:
When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
Bulletin:
09-025-18-3479
Component:
350000 equipment
Summary:
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. some components require prior authorization before ordering as exchange. refer to dag exchange central (mxconne
Bulletin:
SA-023-18
Component:
121300 exterior lighting:headlights:high/low beam dimmer switch
Summary:
Some vehicles may have dtc c1001:92 stored in memory. dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). it does not mean there is an actual fsc defect. in some cases the customer may have a concern w
Bulletin:
SA-024-18
Component:
162800 structure:body:hood
Summary:
Some customers may complain of a lack of power under heavy load without any warning lights or dtcs. this concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Bulletin:
SA-026-18
Component:
060000 engine (pws)
Summary:
If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. engine oil dilution with fue
Bulletin:
SA-027-18
Component:
147100 air bags: occupant classification system ocs
Summary:
Some customers may complain that the passenger seat belt warning light is on and the pass airbag off indicator light is off with no front passenger in the seat. this may be caused by an electrical device (smart phone, tablet, laptop. etc.)
Bulletin:
SA-028-18
Component:
200000 wheels
Summary:
Some vehicles with accessory installed wheel locks may have had the wrong kit installed using a 21 mm wheel lock key. as of may 01, 2018, japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. follow the in
Bulletin:
SA-029-18
Component:
060000 engine and engine cooling
Summary:
Important: if you encounter an ids inoperative problem with vcm-ii license expiration message, follow the instructions below: 1. click here to download the resetting tool to your pc desktop. 2. reboot your pc, do not start any application a
Bulletin:
SA-031-18
Component:
350000 equipment
Summary:
When troubleshooting a radar unit, do not swap it with another vehicle. radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. refer to mgss (radar unit inspection) for pro
Bulletin:
09-010-18-3440a
Component:
110000 electrical system
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.546 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin:
09-020-18-3458a
Component:
350000 equipment
Summary:
Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth® hands-free unit or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special s
Bulletin:
02-013-18-3491
Component:
020000 suspension
Summary:
Some vehicles may exhibit a crack on the front shock absorber dust boot (1). this may be caused by the dust boot having insufficient resistance to the cold. the shape and material of the dust boot has been changed to improve its resistance
Bulletin:
04-006-18-3496
Component:
030000 service brakes, hydraulic
Summary:
Some vehicles may exhibit a squeaking noise from the front brakes during light braking. this concern usually occurs when the front brake pads have been worn to certain levels. also, as the pads wear, the chamfer goes away and the grease bet
Bulletin:
15-002-18-3502
Component:
110000 electrical system
Summary:
Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. the following dtc is stored in memory: u3000:98 - forward sensing camera (fsc) stops functioning due to temporary high temperatu
Bulletin:
SA-034-18
Component:
350000 equipment
Summary:
Mazda connect system frequently asked questions (faq)
Bulletin:
SA-036-18
Component:
110000 electrical system
Summary:
Mazda mobile start (mms) app error message installed on android devices: customers may get an error message "device no longer has access or service." for the mms app installed on android devices starting 8/1/18. inform the customer that all
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
Electrical concern and/or multiple dtc's due to aftermarket device: if you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual
Bulletin:
MT-006-18
Component:
110000 electrical system
Summary:
Power liftgate inoperative with dtc u3003:16: some customers may complain about an inoperative power liftgate (plg) with dtc u3003:16 (power liftgate (plg) control module power supply voltage low input) is stored in memory. this may be caus
Bulletin:
MT-007-18
Component:
060000 engine (pws)
Summary:
Engine no start and / or rear view monitor display is blurry due to aftermarket electrical device: some customers may complain about the following: engine no start. a blurry rear view monitor display. this may be caused by an aftermarket a
Bulletin:
MT-008-18
Component:
060000 engine (pws)
Summary:
Engine no start (key not detected): some customers may complain about the following: intermittent engine no start, instrument cluster red security indicator light on, engine start/start button amber indicator light flashing.
Bulletin:
DRW13
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Dealer rework (drw) 13 - mazda connect navigation concern. as you may know, drw13 was launched in march of 2018. this notice is to advise all dealers that drw13 will be ending august 16th 2018 and all claims must be submitted by this date.
Bulletin:
01-001-18-3419a
Component:
052310 parking brake:driveline:hydraulic:actuator
Summary:
After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and dtc p0638:00 and/or p2112:00 stored in memory. - p0638:00: throttle valve actuator control range/
Bulletin:
09-034-18-3430
Component:
180000 vehicle speed control
Summary:
In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer's responsibility to co
Bulletin:
SA-037-18
Component:
106000 power train:axle assembly
Summary:
Service part automatic transaxles (atx) manufactured on or after july, 2018 are shipped with a blank tcm that requires configuration.
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
If you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical c
Bulletin:
MT-007-18
Component:
110000 electrical system
Summary:
Some customers may complain about the following: engine no start. a blurry rear view monitor display. this may be caused by an aftermarket accessory device. some aftermarket electrical devices (e.g., an accessory cell phone charger, gps tra
Bulletin:
MT-008-18
Component:
060000 engine (pws)
Summary:
Some customers may complain about: intermittent engine no start, instrument cluster red security indicator light on, engine start/start button amber indicator, light flashing, battery discharge, electrical relay buzzing noise.this may be ca
Bulletin:
01-016-18-3522
Component:
063000 engine and engine cooling:exhaust system
Summary:
On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. the odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. sulfur smell is not a
Bulletin:
01-017-18-3518
Component:
060000 engine (pws)
Summary:
Some customers may experience a check engine light on and dtc p0401:00 stored in memory without any drivability issues. p0401:00 - [pcm] egr flow insufficient detected. this concern may be caused by the detection logic for the dtc is too se
Bulletin:
SA-042-18
Component:
050000 parking brake
Summary:
Do not follow the instructions on mgss for performing the electric parking brake (epb) forced release procedure until these instructions are read, otherwise, damage to the epb system may occur the instructions on mgss are incorrect in one
Bulletin:
SA-043-18
Component:
110000 electrical system
Summary:
The instructions in the current inventory of the rear seat entertainment (rse) system are incorrect in some of the steps and have been updated. the p/n of the updated instructions is 0000-8f-n10a. if the accessory instructions with the rse

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