2017 MAZDA CX-9 TSBs (138)

Bulletin:
MTI_1111
Component:
350000 equipment
Summary:
When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
Bulletin:
MTI_1115
Component:
350000 equipment
Summary:
Bsm system vehicle detection has changed. although the overall function is the same as previous vehicles, vehicle detection is different. for detailed bsm system information, refer to service highlights.
Bulletin:
1098M
Component:
160000 structure
Summary:
When removing parts from a vehicle, take caution of this symbol "r". failing to replace the non-reusable part may cause a system failure.
Bulletin:
00-004-16-3237
Component:
350000 equipment
Summary:
Raising a vehicle with a jack can be dangerous if not done properly. the vehicle can slip off the jack and seri-ously injure someone. in this service information, some important warnings and cautions have been taken from the owner's manual.
Bulletin:
MT-003-17
Component:
356000 equipment adaptive
Summary:
When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
Bulletin:
MT-005-17
Component:
350000 equipment
Summary:
Some vehicles equipped with mazda radar cruise control (mrcc) will not set (the system stays on standby) if the driver's seat belt is not fastened. this is a normal condition. do not perform any repairs for this condition.
Bulletin:
SA-040-17
Component:
355200 equipment:other:owners/service/other manual
Summary:
Some vehicles may experience one of the following advanced keyless entry system malfunctions: (1) key fob and/or door request switch does not operate. (2) door locks repeatedly lock and unlock when approaching the vehicle with the advanced
Bulletin:
SA-041-17
Component:
355200 equipment:other:owners/service/other manual
Summary:
Permanent dtcs are now displayed with the ids 104 update. the purpose of a permanent dtc is to prevent customers from clearing them by disconnecting the battery cable in order to pass a smog check. all pcm and tcm dtcs that turn on the chec
Bulletin:
09-008-17-3324
Component:
121000 exterior lighting:headlights
Summary:
Take caution when cleaning plastic headlight lenses. damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. damage caused by using these cleaners is not covered by mazda's new vehicle limit
Bulletin:
SA-048-17
Component:
110000 electrical system
Summary:
In order to do a cmu data retrieval for the new mazda connect software, make sure to use version 31 (available on mgss).
Bulletin:
SA-049-17
Component:
116000 electrical system:ignition
Summary:
There are a few issues with the accessory c960-v7-620 remote start kit instructions. in the current ?registration (programming) of the controller? instructions, step 5shows an incorrect image. the function button is the lower button. the co
Bulletin:
SA-052-17
Component:
030000 brakes (pws)
Summary:
Smart city brake support (scbs) frequently asked questions (faq)
Bulletin:
SA-053-17
Component:
270000 lane departure
Summary:
Lane departure warning system (ldws) frequently asked questions (faq)
Bulletin:
SA-054-17
Component:
273000 lane departure: blind spot detection
Summary:
Blind spot monitoring (advanced bsm) system frequently asked questions (faq)
Bulletin:
SA-056-17
Component:
263000 forward collision avoidance: adaptive cruise control
Summary:
Mazda radar criose control (mrcc) system frequently asked questions (faq)
Bulletin:
SA-057-17
Component:
121000 exterior lighting:headlights
Summary:
High beam control (hbc) system frequently asked questions (faq)
Bulletin:
SA-058-17
Component:
131000 visibility:windshield
Summary:
Caution: do not attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the forward sensing camera (fsc) and laser sensor. replace the windshield with a new one instead.
Bulletin:
SA-061-17
Component:
117000 digital instrument panel
Summary:
In an effort to achieve a higher level of customer experience and retain the value of mazda's vehicles, mnao warranty operations is© 2017 mazda north american operations, u.s.a. allowing all mazda dealers to utilize a third party, specmo en
Bulletin:
SA-063-17
Component:
118000 electrical system: software
Summary:
Some customers may complain about the "wrong" phone is connected to the infotainment system. mazda connect bluetooth will connect all profiles to devices in order of priority if the last device is not available. this concern may be a normal
Bulletin:
MT-014-17
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Whenever you are reprogramming a pcm or any other module, always use the gr8 battery charger in the power supply mode to prevent the battery from discharging.
Bulletin:
MT-015-17
Component:
353000 equipment:electrical
Summary:
Some customers may complain about the following mazda connect temperature warning message: display is too hot. screen performance may be decreased until it cools. the warning message displays when the mazda connect screen temperature is abo
Bulletin:
RF-17-05
Component:
110000 electrical system
Summary:
There is a minor error with the controller programming instructions included with the accessory remote start kit c960-v7-620. in the current "registration (programming) of the controller" instructions, step 5 shows an incorrect image. the f
Bulletin:
SA-046-17
Component:
118000 electrical system: software
Summary:
An update to the mazda connect system is now available for download from the mazda global service support (mgss) system. the new version number is 59.00.502. please refer to tsb 09-017/17 for a list of improvements to the system.
Bulletin:
07005173335
Component:
353600 equipment:air conditioner
Summary:
Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. the following may be the causes: 1)the a/c compressor
Bulletin:
07005173335A
Component:
353600 equipment:air conditioner
Summary:
Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. the following may be the causes: 1)the a/c compressor
Bulletin:
09017173346
Component:
118000 electrical system: software
Summary:
All mazda connect vehicles in new car inventory must be updated to this software version listed below in this tsb as part of the new car ready step 3 process. make sure the new vehicle specialist receives a copy of this bulletin. some vehic
Bulletin:
09018173351
Component:
117000 digital instrument panel
Summary:
Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. when you encounter a customer with this concern, first verify the condition when the customer
Bulletin:
09-023-17-3348a
Component:
162200 structure:body:bumpers
Summary:
On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. this may be caused by an insufficient amount of holding force of the bumper slider. to eliminate this concern, the configuration of the bumper slider
Bulletin:
09-034-17-3379
Component:
110000 electrical system
Summary:
Some customers may experience the 8-inch center display sometimes turns black while driving. when the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. the center display ma
Bulletin:
15-005-17-3358
Component:
110000 electrical system
Summary:
Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the bsm indicator light on the outer mirror glass does not illuminate. customers who have owned previous mazda vehicles are more
Bulletin:
09-035-17-3080
Component:
117000 digital instrument panel
Summary:
In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer?s responsibility to co
Bulletin:
09-001-17-3296b
Component:
110000 electrical system
Summary:
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including o-ring), seals and covers are present and correctly installed. in most cases you will
Bulletin:
09-036-17-3375
Component:
220000 seats
Summary:
On some vehicles, the second-row seat back does not fold (b) or slide (c) forward when the walk-in lever (a) is pulled up to access to the 3rd row seats. also, the recliner lever knob (d) may not operate on some vehicles. these concerns may
Bulletin:
09-017-17-3347c
Component:
110000 electrical system
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.502 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin:
SA-065-17
Component:
353000 equipment:electrical
Summary:
Use the symptom troubleshooting tables below to diagnose mazda connect concerns. mazda connect symptom troubleshooting table sections: audio system, bluetooth®, center display, dtc, i-activesense, maintenance monitor, navigation, noise, reb
Bulletin:
SA-066-17
Component:
121300 exterior lighting:headlights:high/low beam dimmer switch
Summary:
Some vehicles may have dtc c1001:92 stored in memory. dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). it does not mean there is an actual fsc defect. in some cases the customer may have a concern
Bulletin:
SA-036-17
Component:
118000 electrical system: software
Summary:
Ids software version 107 available on mgss - please update your pc's. upgrade your pcs to ids version 107.00 and 107.01 from the previous version.
Bulletin:
01-007-17-3349
Component:
061120 engine and engine cooling:engine:gasoline:turbo-charger
Summary:
Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. hose clamps a and/or b for the air hose (c) for the turbocharger air outlet pipe (d) may be loose due to insufficient tightening. the tigh
Bulletin:
09-017-17-3347a
Component:
118000 electrical system: software
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.502or later).note:for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will removed from the
Bulletin:
02-007-17-3337
Component:
020000 suspension
Summary:
Some vehicles may exhibit one or both of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
Bulletin:
09-023-17-3348
Component:
162200 structure:body:bumpers
Summary:
On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. this may be caused by an insufficient amount of holding force of the bumper slider.
Bulletin:
09-026-17-3346
Component:
356000 equipment adaptive
Summary:
Some customers may complain that the third-row seat headrest(s) are loose (a) and do not lock in the upright position (b) or the headrest are locked in the forward-bent position (c). these concerns are caused by improper operation while the
Bulletin:
07-005-17-3335b
Component:
353600 equipment:air conditioner
Summary:
Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ve
Bulletin:
09-017-17-3347b
Component:
118000 electrical system: software
Summary:
All mazda connect vehicles in new car inventory must be updated to this software version listed below in this tsb as part of the new car ready step 3 process. make sure the new vehicle specialist receives a copy of this bulletin. some vehic
Bulletin:
01-009-17-3377
Component:
110000 electrical system
Summary:
Some customers may experience a lack of power when driving. the master warning light or the check engine light turns on and dtc p130c stored in memory. it occurs mostly at low temperatures. once the ignition is turned off and on, the concer
Bulletin:
01-010-17-3378
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Some vehicles may experience dtc p064a stored in the pcm memory. there is no drivability concern and a technician may find this dtc during diagnosis for another concern. p064a:00 - (fuel pump control module error). [detection condition] t
Bulletin:
02-008-17-3354b
Component:
021300 suspension:front:shock absorber
Summary:
Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. the noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. to eli
Bulletin:
02-007-17-3337a
Component:
020000 suspension
Summary:
Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
Bulletin:
15-005-17-3358a
Component:
110000 electrical system
Summary:
Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the bsm indicator light on the outer mirror glass does not illuminate. customers who have owned previous mazda vehicles are more
Bulletin:
15-005-17-3358b
Component:
110000 electrical system
Summary:
Some customers may complain that the bsm indicator light on the outer mirror glass does not illuminate when: ? customer vehicle (a) is slowly passing other vehicle, even if the vehicle is still in the alert area.? adjacent vehicle (b) drivi
Bulletin:
MT-016-17
Component:
264000 forward collision avoidance: sensing system
Summary:
The smart city brake support (scbs) system alerts the driver of a possible collision using an indication in the display and a warning sound when the forward sensing camera (fsc) detects a vehicle ahead and determines that a collision with a
Bulletin:
02-007-17-3337b
Component:
020000 suspension
Summary:
Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps atapproximate 12 - 25 mph (20 - 40 km/h). the
Bulletin:
06-001-17-3307b
Component:
011000 steering:wheel and handle bar
Summary:
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. this concern may be caused by an insufficient wear resistance of the steering wheel surface.
Bulletin:
01-009-17-3377a
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Some customers may experience a lack of power when driving. the master warning light or the check engine light turns on and dtc p130c:00 and u0401:00 (abs) stored in memory. it occurs mostly at low temperatures. once the ignition is turned
Bulletin:
SA-074-17
Component:
110000 electrical system
Summary:
If the bsm control module is replaced, auto configuration and bsm radar test must be performed: 1. auto configuration -when the ignition is switched on, the blind spot monitoring (bsm) reads the vehicle specification information sent via ca
Bulletin:
SA-001-18
Component:
355200 equipment:other:owners/service/other manual
Summary:
The mazda mobile start (mms) is currently experiencing a system disruption. user web portal and call center web portal functions are affected. mazda is working on this issue and will notify dealers when mms service has been fully restored.
Bulletin:
MT-001-18
Component:
110000 electrical system
Summary:
When installing a navigation sd card, the center display may show error message "invalid sd card". this may be caused by: the navigation sd card lock tab is locked.the navigation sd card has a vin mismatch due to sd card swapping.the naviga
Bulletin:
MT-021-17
Component:
060000 engine (pws)
Summary:
Some vehicles may experience the check engine light on with dtc p0171 (fuel trim too lean) and possibly dtcs p030x (misfire). vehicles having this concern should use the following inspection/repair procedure.
Bulletin:
09-001-18-3387
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Some customers may experience the mazda connect rebooting or the screen turning black during coldtemperatures. the concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. this is caused by some for
Bulletin:
09-002-18-3410
Component:
117000 digital instrument panel
Summary:
After the installation of a new instrument cluster, the message "fctry" or "factory" is displayed instead ofthe odometer. this concern may also occur when a room fuse is installed in a new vehicle.some new instrument clusters are in the fac
Bulletin:
09-004-18-3402
Component:
162300 structure:body:door
Summary:
Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). this concern is caused by insufficient weatherstrip gripping force.
Bulletin:
01-001-18-3419
Component:
110000 electrical system
Summary:
After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and dtc p0638:00 and/or p2112:00 stored in memory. - p0638:00: throttle valve actuator control range/
Bulletin:
09-004-18-3402a
Component:
162300 structure:body:door
Summary:
Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). this concern is caused by insufficient weatherstrip gripping force.
Bulletin:
09-003-18-3405b
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Some customers may complain that the voice recognition system does not recognize "address" or "new destination" navigation voice commands. this may be caused by faulty navigation sd card software. thesd card has been updated to eliminate th
Bulletin:
09-009-18-3439
Component:
220000 seats
Summary:
On some vehicles, the second-row seat back does not fold (b) or slide (c) forward when the walk-in lever (a) is pulled up to access to the 3rd row seats. also, the recliner lever knob (d) may not operate on some vehicles. these concerns may
Bulletin:
09-010-18-3440
Component:
118000 electrical system: software
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.504 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin:
09-015-18-3445
Component:
220000 seats
Summary:
At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Bulletin:
00-001-18-3446
Component:
350000 equipment
Summary:
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin:
02-005-18-3444
Component:
020000 suspension
Summary:
Beginning with the cx-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. if any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Bulletin:
09-011-18-3448
Component:
121000 exterior lighting:headlights
Summary:
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. the recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin:
09-014-18-3443
Component:
160000 structure
Summary:
When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin:
09-019-18-3450
Component:
356000 equipment adaptive
Summary:
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. the following are possible causes of floor mat interference, which can be avoided with p
Bulletin:
09-007-18-3422a
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Some customers may experience a navigation system screen that shows the wrong location. this concern is due to poor reception of the gps signals. to eliminate this concern, the cmu hardware has been modified.
Bulletin:
SA-005-18
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Some customers may complain about siriusxm satellite radio does not show album art, artist biographies or station logos in the center display. this is a normal condition.
Bulletin:
SA-008-18
Component:
350000 equipment
Summary:
Some customers may complain about the mazda connect center display cracking (spider cracking). the cracks are internal and cannot be felt by touch. this may be caused by a faulty center display.
Bulletin:
SA-009-18
Component:
355200 equipment:other:owners/service/other manual
Summary:
The navigation sd card vin-locks to a vehicle in the following conditions: 1. vehicle odometer under 62 miles ? vin-lock occurs with key on for 3 minutes or longer. 2. vehicle odometer over 62 miles ? vin-lock occurs at key on. navigation s
Bulletin:
MT-002-18
Component:
110000 electrical system
Summary:
Some customers may complain about improper operation of the mazda connect system when streaming music with audio source aha/pandora/stitcher/bluetooth® and the same device is also connected to the usb port for charging. the concerns may inc
Bulletin:
MT-003-18
Component:
140000 air bags
Summary:
The workshop manual has two-different airbag procedures, one for standard deployment and one for two-step deployment. standard deployment is for mexico spec vehicles and two-step deployment is for us and canadian spec vehicles.
Bulletin:
01-008-18-3451
Component:
111000 electrical system:battery
Summary:
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. for new vehicles in sto
Bulletin:
01-009-18-3452
Component:
111000 electrical system:battery
Summary:
The mazda gr8-1291 is required for all warranty battery testing. if the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. use the following test procedures in this service bulletin to test
Bulletin:
02-006-18-3449
Component:
021300 suspension:front:shock absorber
Summary:
Some customers may complain of signs of oil on the struts or shock absorbers. in most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. follow th
Bulletin:
MT-001-18
Component:
353000 equipment:electrical
Summary:
When installing a navigation sd card, the center display may show error message "invalid sd card".
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical concern. ask the customer if any aft
Bulletin:
RF-16-03R1
Component:
092300 fuel system, other:fuel filter
Summary:
The skyactiv®-g 2.5t engine requires a unique oil filter (py8w-14-302) which is not interchangeable with other skyactiv® oil filters. the unique oil filter can be identified with two white bands as shown below.
Bulletin:
SA-017-18
Component:
118000 electrical system: software
Summary:
Upgrade your pcs to ids version 109.00 and 109.01 from the previous version. note: you may see ?selection not available? on ids when a selecting ?programming menu?, 108.07 included a timer extension for programming menu application that ha
Bulletin:
01-003-18-3421
Component:
060000 engine (pws)
Summary:
Some customers may experience a lack of power with no warning lights illuminated and no related dtcs stored. this concern most likely occurs when the fuel temperature is high and during situations where high power is required. this concern
Bulletin:
02-004-18-3426
Component:
020000 suspension
Summary:
Certain cx-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. the noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. the noise can also be duplicated by gentl
Bulletin:
09-001-18-3387a
Component:
118000 electrical system: software
Summary:
Some customers may experience the mazda connect rebooting or the screen turning black during extremely cold temperatures. the concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. this is caused
Bulletin:
09-007-18-3422
Component:
118000 electrical system: software
Summary:
Some customers may experience a navigation system screen that shows the wrong location. this concern is due to poor reception of the gps signals. to eliminate this concern, the cmu hardware has been modified.
Bulletin:
SA-019-18
Component:
060000 engine and engine cooling
Summary:
While inspecting turbocharger housings, you may see cracks (fractures) as shown below. the cracks do not affect engine performance or cause any noise, so replacement is not necessary.
Bulletin:
01-010-18-3442a
Component:
060000 engine and engine cooling
Summary:
Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following dtc(s). p0302:00 - cylinder no.2 misfire detected and/or p0303:00 - cylinder no.3 misfire detected note: even if a misfir
Bulletin:
01-011-18-3456
Component:
350000 equipment
Summary:
The vehicles listed above are equipped with a push button start/stop ignition system. unlike previous mazdamodels, there is no key cylinder on the steering column. therefore, the engine cannot be started with theauxiliary key if the room fu
Bulletin:
02-007-18-3438
Component:
020000 suspension
Summary:
Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
Bulletin:
02-008-18-3467
Component:
200000 wheels
Summary:
Some automotive cleaning products contain strong acid or alkali. when these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin:
04-003-18-3455
Component:
060000 engine and engine cooling
Summary:
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. this concern will most likely occur during the vehicles first forward movement after starting the engine. this is a normal operating noise of th
Bulletin:
04-004-18-3468
Component:
030000 brakes (pws)
Summary:
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin:
05-002-18-3454
Component:
100000 power train
Summary:
The new skyactiv-drive fw6a-el at uses "automatic transmission fluid (atf) type: fz". only use"atf-fz" to fill or top off the fluid level. atf-fz is specially designed for use in the skyactiv-drive series at. it is a low viscosity formula w
Bulletin:
05-004-18-3466
Component:
060000 engine and engine cooling
Summary:
Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780, p1738). p0842:00 - oil pressure switch no. 1 (oil press
Bulletin:
07-002-18-3432
Component:
353600 equipment:air conditioner
Summary:
A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. it is most noticeable when the a/c is first turned on. this odor is the result of mold growth in the a/cevaporator/cooling unit which is c
Bulletin:
08-001-18-3457
Component:
140000 air bags
Summary:
This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
Bulletin:
09-020-18-3458
Component:
353000 equipment:electrical
Summary:
Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as
Bulletin:
09-021-18-3459
Component:
162700 structure:body:trunk lid
Summary:
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. this concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. this may be caused by moisture which has
Bulletin:
00-003-18-3480
Component:
030000 brakes (pws)
Summary:
Mazda north american operations has approved an additional on-car brake lathe as an option for mnaoauthorized equipment. the pro-cut on-car brake lathe has been added to the mnao authorizedequipment program.note: accu-turn is still an appro
Bulletin:
01-012-18-3474
Component:
060000 engine (pws)
Summary:
Some vehicles may experience the check engine light on with dtc p2610 and p2507 stored inmemory after engine start and room fuse 15a (a) removed. p2610:00: instrument cluster internal engine off timer performance problem p2507:00: pcm batte
Bulletin:
01-013-18-3478
Component:
063000 engine and engine cooling:exhaust system
Summary:
Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. p0456: evap system leak detected (very small leak)the concern is most likely the result of the customer not getting the fuel cap completely closed
Bulletin:
02-009-18-3472
Component:
199000 tires:pressure monitoring and regulating systems
Summary:
Customer complaints have been reported where the tpms warning light is unnecessarily illuminated because the tpms initialization was not performed correctly before customer delivery.tpms initialization process: when any of the services belo
Bulletin:
02-010-18-3477
Component:
011000 steering:wheel and handle bar
Summary:
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
Bulletin:
02-011-18-3476
Component:
199000 tires:pressure monitoring and regulating systems
Summary:
This service bulletin illustrates the conditions when a tpms warning light may illuminate, why it illuminated and how to properly initialize the system.the tire pressure monitoring system (tpms) monitors the tire pressure of all four tires
Bulletin:
09-023-18-3475
Component:
350000 equipment
Summary:
When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
Bulletin:
09-025-18-3479
Component:
350000 equipment
Summary:
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. some components require prior authorization before ordering as exchange. refer to dag exchange central (mxconne
Bulletin:
SA-023-18
Component:
121300 exterior lighting:headlights:high/low beam dimmer switch
Summary:
Some vehicles may have dtc c1001:92 stored in memory. dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). it does not mean there is an actual fsc defect. in some cases the customer may have a concern w
Bulletin:
SA-024-18
Component:
162800 structure:body:hood
Summary:
Some customers may complain of a lack of power under heavy load without any warning lights or dtcs. this concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Bulletin:
SA-026-18
Component:
060000 engine (pws)
Summary:
If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. engine oil dilution with fue
Bulletin:
SA-027-18
Component:
147100 air bags: occupant classification system ocs
Summary:
Some customers may complain that the passenger seat belt warning light is on and the pass airbag off indicator light is off with no front passenger in the seat. this may be caused by an electrical device (smart phone, tablet, laptop. etc.)
Bulletin:
SA-029-18
Component:
060000 engine and engine cooling
Summary:
Important: if you encounter an ids inoperative problem with vcm-ii license expiration message, follow the instructions below: 1. click here to download the resetting tool to your pc desktop. 2. reboot your pc, do not start any application a
Bulletin:
SA-031-18
Component:
350000 equipment
Summary:
When troubleshooting a radar unit, do not swap it with another vehicle. radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. refer to mgss (radar unit inspection) for pro
Bulletin:
09-010-18-3440a
Component:
110000 electrical system
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.546 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin:
09-020-18-3458a
Component:
350000 equipment
Summary:
Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth® hands-free unit or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special s
Bulletin:
01-010-18-3442b
Component:
060000 engine (pws)
Summary:
Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following dtc(s). p0302:00 - cylinder no.2 misfire detected and/or p0303:00 - cylinder no.3 misfire detected note: even if a misfir
Bulletin:
02-003-18-3501
Component:
200000 wheels
Summary:
Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. the damage extends to the front surface of the aluminum wheel partly or entirely.
Bulletin:
02-013-18-3491
Component:
020000 suspension
Summary:
Some vehicles may exhibit a crack on the front shock absorber dust boot (1). this may be caused by the dust boot having insufficient resistance to the cold. the shape and material of the dust boot has been changed to improve its resistance
Bulletin:
04-006-18-3496
Component:
030000 service brakes, hydraulic
Summary:
Some vehicles may exhibit a squeaking noise from the front brakes during light braking. this concern usually occurs when the front brake pads have been worn to certain levels. also, as the pads wear, the chamfer goes away and the grease bet
Bulletin:
SA-034-18
Component:
350000 equipment
Summary:
Mazda connect system frequently asked questions (faq)
Bulletin:
SA-036-18
Component:
110000 electrical system
Summary:
Mazda mobile start (mms) app error message installed on android devices: customers may get an error message "device no longer has access or service." for the mms app installed on android devices starting 8/1/18. inform the customer that all
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
Electrical concern and/or multiple dtc's due to aftermarket device: if you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual
Bulletin:
MT-006-18
Component:
110000 electrical system
Summary:
Power liftgate inoperative with dtc u3003:16: some customers may complain about an inoperative power liftgate (plg) with dtc u3003:16 (power liftgate (plg) control module power supply voltage low input) is stored in memory. this may be caus
Bulletin:
MT-007-18
Component:
060000 engine (pws)
Summary:
Engine no start and / or rear view monitor display is blurry due to aftermarket electrical device: some customers may complain about the following: engine no start. a blurry rear view monitor display. this may be caused by an aftermarket a
Bulletin:
MT-008-18
Component:
060000 engine (pws)
Summary:
Engine no start (key not detected): some customers may complain about the following: intermittent engine no start, instrument cluster red security indicator light on, engine start/start button amber indicator light flashing.
Bulletin:
01-001-18-3419a
Component:
052310 parking brake:driveline:hydraulic:actuator
Summary:
After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and dtc p0638:00 and/or p2112:00 stored in memory. - p0638:00: throttle valve actuator control range/
Bulletin:
09-034-18-3430
Component:
180000 vehicle speed control
Summary:
In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer's responsibility to co
Bulletin:
SA-037-18
Component:
106000 power train:axle assembly
Summary:
Service part automatic transaxles (atx) manufactured on or after july, 2018 are shipped with a blank tcm that requires configuration.
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
If you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical c
Bulletin:
MT-007-18
Component:
110000 electrical system
Summary:
Some customers may complain about the following: engine no start. a blurry rear view monitor display. this may be caused by an aftermarket accessory device. some aftermarket electrical devices (e.g., an accessory cell phone charger, gps tra
Bulletin:
MT-008-18
Component:
060000 engine (pws)
Summary:
Some customers may complain about: intermittent engine no start, instrument cluster red security indicator light on, engine start/start button amber indicator, light flashing, battery discharge, electrical relay buzzing noise.this may be ca
Bulletin:
01-016-18-3522
Component:
063000 engine and engine cooling:exhaust system
Summary:
On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. the odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. sulfur smell is not a
Bulletin:
01-017-18-3518
Component:
060000 engine (pws)
Summary:
Some customers may experience a check engine light on and dtc p0401:00 stored in memory without any drivability issues. p0401:00 - [pcm] egr flow insufficient detected. this concern may be caused by the detection logic for the dtc is too se
Bulletin:
SA-042-18
Component:
050000 parking brake
Summary:
Do not follow the instructions on mgss for performing the electric parking brake (epb) forced release procedure until these instructions are read, otherwise, damage to the epb system may occur the instructions on mgss are incorrect in one
Bulletin:
SA-043-18
Component:
110000 electrical system
Summary:
The instructions in the current inventory of the rear seat entertainment (rse) system are incorrect in some of the steps and have been updated. the p/n of the updated instructions is 0000-8f-n10a. if the accessory instructions with the rse

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