2017 FORD C-MAX TSBs (62)
- Bulletin:
- SSM 46151
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Some 2016-2017 ford and lincoln vehicles equipped with sync 3 and navigation may exhibit a condition in which the siriusxm traffic listing is not loading but all remaining travel link features operate properly. siriusxm traffic is only avai
- Bulletin:
- SSM 46153
- Component:
- 199000 tires:pressure monitoring and regulating systems
- Summary:
- Setting the correct tire inflation pressure is an important step in the pre-delivery process and during routine maintenance intervals. recent customer clinics revealed that most every vehicle in the clinics had the tire pressures set incorr
- Bulletin:
- SSM 45917
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 vehicles equipped with sync 3 may experience the following concerns; the gps not tracking the vehicle position correctly, the vehicle location arrow icon spinning in circles on the navigation screen or a spinning compass on n
- Bulletin:
- SSM 45918
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 ford/lincoln vehicles with sync 3 may see a navigation fault message appear on the map on the home screen or a system lock up when the phone is connected. applink maybe inoperative, or the system may perform random reboots du
- Bulletin:
- SSM 46011
- Component:
- 110000 electrical system
- Summary:
- Some 2015-2017 focus/c-max/escape vehicles equipped with one touch up feature. the 2016-2017 workshop manual section 501-11 was updated 8/2016 with revised diagnostics, the 2015 wsm updates will follow later. refer to the 2016-2017 wsm revi
- Bulletin:
- 16B35
- Component:
- 100000 power train
- Summary:
- Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
- Bulletin:
- SSM 46285
- Component:
- 353600 equipment:air conditioner
- Summary:
- Some 2017 fusion hev/phev, c-max hev/phev, and mkz hev vehicles may exhibit an illuminated mil with dtc p0071 and/or degraded hvac performance in automatic mode only with an ambient temperature reading of 50 degrees f displayed in the messa
- Bulletin:
- 16B35-S2
- Component:
- 350000 equipment
- Summary:
- Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
- Bulletin:
- SSM 46295
- Component:
- 060000 engine (pws)
- Summary:
- To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye is available. workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. the new white fl
- Bulletin:
- SSM 46296
- Component:
- 030000 brakes (pws)
- Summary:
- Some 2016-2017 focus and c-max vehicles built on or after 1-aug-2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brak
- Bulletin:
- SSM 46297
- Component:
- 350000 equipment
- Summary:
- The ev range after fully charging a 2017 focus electric, c-max/fusion energi may vary after each charge event. the window sticker indicates 0-20 mile range for 2017 cmax energi, 0-21 mile range for 2017 fusion energi. variation of ev range
- Bulletin:
- SSM 46410
- Component:
- 060000 engine (pws)
- Summary:
- Some 2017 fusion hev/phev, c-max hev/phev, and mkz hev vehicles may exhibit an illuminated mil with dtc p0071 and/or degraded hvac performance in automatic mode only with an ambient temperature reading of 50 degrees f displayed in the messa
- Bulletin:
- SSM 46197
- Component:
- 162620 structure:body:hatchback/liftgate:support device
- Summary:
- Some 2013-2017 focus/c-max vehicles exhibit a frayed/cut short appearance at the front edge of the headliner near the windshield. this is a normal characteristic of the headliner and no repairs should be attempted. on 5 door focus(hatchback
- Bulletin:
- SSM 46450
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Some vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. this may be due to small debris causing the vct solenoid to stick. b
- Bulletin:
- SSM 46454
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Some 2013-2017 c-max/fusion energi and 2017 c-max/fusion/mkz hybrid vehicles may exhibit an illuminated mil with diagnostic trouble code (dtc) p04b5. this may be due to inadvertent actuation of the fuel door release button by the customer w
- Bulletin:
- SSM 46486
- Component:
- 111000 electrical system:battery
- Summary:
- Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is considered normal due to the power saving features enabled while in t
- Bulletin:
- TSB 17-2072
- Component:
- 060000 engine (pws)
- Summary:
- Some 2017 c-max/fusion hybrid/energi and mkz hybrid vehicles may exhibit an illuminated mil with dtc p0071 stored in the powertrain control module (pcm). this dtc can be set after the vehicle is stored inside a warm location for several hou
- Bulletin:
- SSM 46545
- Component:
- 353000 equipment:electrical
- Summary:
- Some 2014-2017 focus/c-max vehicles when a replacement bcm is received for a service repair may include a white keyless entry card. in an effort to consolidate the complexity of bcm's only the highest level will be available for service. if
- Bulletin:
- SSM 46053
- Component:
- 030000 brakes (pws)
- Summary:
- Some 2017 focus and c-max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brake calip
- Bulletin:
- SSM 46058
- Component:
- 110000 electrical system
- Summary:
- Some 2017 ford and lincoln vehicles equipped with sync 3 and navigation may exhibit a condition in which the siriusxm traffic listing is not loading but all remaining travel link features operate properly. siriusxm traffic is only available
- Bulletin:
- SSM 46073
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 escape, mkc, fiesta, f150, expedition, navigator, mustang, transit, focus, c-max, mkx, taurus, mks, flex, mkt, and edge and 2017 explorer, fusion, mkz, super duty, transit connect and continental vehicles equipped with sync 3
- Bulletin:
- SSM 46076
- Component:
- 060000 engine (pws)
- Summary:
- Some 2016 model year fusion, mkz and c-max hybrid electric vehicles(hev) vehicles equipped with 2.0l dohc gas/electric engines may exhibit mil on with diagnostic trouble code p0137(o2 sensor circuit low voltage (bank 1 sensor 2) in powertra
- Bulletin:
- SSM 46085
- Component:
- 060000 engine (pws)
- Summary:
- The powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). the etc_act and etc_dsd pids should not used to diagnose possible etb concerns. the ids has a limited refresh rate
- Bulletin:
- SSM 46098
- Component:
- 106000 power train:axle assembly
- Summary:
- 2013-2017 fusion, mkz and c-max hybrid and energi vehicles equipped with hf35 ecvt transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. for service and parts ordering purposes, both are the same. the differe
- Bulletin:
- SSM 46102
- Component:
- 150000 seat belts
- Summary:
- Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. this may be due to a normal condition which happens when the seatb
- Bulletin:
- 16B35-S1
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module
- Bulletin:
- SSM 46702
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016-2017 ford/lincoln vehicles sync 3 may exhibit an intermittent blank screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim software. during th
- Bulletin:
- SSM 46813
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. to recover the screen, perform a complete ignition cycle (key off, open and close the driver'
- Bulletin:
- SSM 46816
- Component:
- 060000 engine (pws)
- Summary:
- 2017 vehicles equipped with a 2.0l gtdi, 2.3l gtdi, or 2.5l pfi engine will either be equipped with a diamond washer on each side of a smooth-faced crankshaft timing sprocket (early build), or a crankshaft timing sprocket with laser etched
- Bulletin:
- SSM 46834
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016-2017 ford and lincoln vehicles with sync 3 may exhibit an intermittent blue or black screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim so
- Bulletin:
- SSM 46848
- Component:
- 118000 electrical system: software
- Summary:
- Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile
- Bulletin:
- SSM 46857
- Component:
- 110000 electrical system
- Summary:
- Some 2017 c-max vehicles built 1-jun-2017 and through 26-sep-2017 may exhibit an illuminated mil with dtcs p26d0, p26ca, p059f, u019f, u0194, u091f and/or u0284. this may be due to water in the jumper harness connector c1651 and the attache
- Bulletin:
- SSM 46860
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Some 2016-2018 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is due to the power saving features enabled while in transport mode and
- Bulletin:
- SSM 46861
- Component:
- 353000 equipment:electrical
- Summary:
- Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o
- Bulletin:
- 17-2218
- Component:
- 160000 structure
- Summary:
- Some 2013-2018 escape, focus and c-max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. follow the pro
- Bulletin:
- SSM 46900
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (mil) and a dtc p161a after pcm replacement. this may be due to the parameter reset procedure not being properly completed. to clear this dtc, use
- Bulletin:
- SSM 46930
- Component:
- 353000 equipment:electrical
- Summary:
- Some 2016-2018 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is due to the power saving features enabled while in transport mode and
- Bulletin:
- SSM 46947
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o
- Bulletin:
- SSM 46948
- Component:
- 110000 electrical system
- Summary:
- Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile
- Bulletin:
- SSM 46949
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai
- Bulletin:
- SSM 47080
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- 2010-2018 various vehicles equipped with sync or sync 3 may not function when attempting to find or use the spotify app via applink. as of an update released on 1/15/2018 spotify will no longer be supporting their applink integration. no re
- Bulletin:
- SSM 47090
- Component:
- 071000 fuel system, gasoline:storage
- Summary:
- Some 2017-2018 energi and hybrid vehicles may exhibit a fuel door opening delay longer than 15 sec or unable to open condition without refueling system or fuel door related dtcs. this condition may be due to the high pressure fuel tank pres
- Bulletin:
- SSM 47129
- Component:
- 110000 electrical system
- Summary:
- Some 2013-2017 c-max energi, 2013-2018 fusion energi, 2013-2018 c-max/fusion hybrid/mkz hybrid may exhibit a no start with battery energy control module (becm) diagnostic trouble code (dtc) p0ae5. for 2015-2017 c-max energi refer to the 201
- Bulletin:
- SSM 47130
- Component:
- 117000 digital instrument panel
- Summary:
- Some 2012-2018 focus electric, 2013-2017 c-max energi, and 2013-2018 fusion energi plug-in hybrid electric vehicles (phev) may exhibit the high voltage (hv) battery failing to charge while connected to the delphi 120 volt electric vehicle s
- Bulletin:
- SSM 47161
- Component:
- 110000 electrical system
- Summary:
- Some 2012-2017 focus bev, 2013-2016 fusion energi and 2013-2017 cmax energi vehicles equipped with a telematics control unit (tcu) may exhibit inoperative remote features via my ford mobile app, discharged battery, incomplete user authoriza
- Bulletin:
- SSM 47167
- Component:
- 110000 electrical system
- Summary:
- Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
- Bulletin:
- SSM 47170
- Component:
- 103000 power train:automatic transmission
- Summary:
- Some vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. this may be due to small debris causing the vct solenoid to stick. b
- Bulletin:
- SSM 47198
- Component:
- 110000 electrical system
- Summary:
- Some 2013-2017 fusion energi, 2012-2017 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us
- Bulletin:
- SSM 47201
- Component:
- 350000 equipment
- Summary:
- Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features is not recommended nor supported on any ford, mercury or linco
- Bulletin:
- SSM 47211
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai
- Bulletin:
- SSM 47007
- Component:
- 110000 electrical system
- Summary:
- The ev range after fully charging a focus electric, c-max/fusion energi may vary after each charge event. the window sticker indicates 0-20 mile range for c-max energi, 0-21 mile range for fusion energi. variation of ev range may not indica
- Bulletin:
- SSM 47009
- Component:
- 353000 equipment:electrical
- Summary:
- The accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts a
- Bulletin:
- SSM 47041
- Component:
- 353000 equipment:electrical
- Summary:
- Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
- Bulletin:
- SSM 47007
- Component:
- 111000 electrical system:battery
- Summary:
- The ev range after fully charging a focus electric, c-max/fusion energi may vary after each charge event. the window sticker indicates 0-20 mile range for c-max energi, 0-21 mile range for fusion energi. variation of ev range may not indica
- Bulletin:
- SSM 47009
- Component:
- 350000 equipment
- Summary:
- The accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts a
- Bulletin:
- SSM 47041
- Component:
- 110000 electrical system
- Summary:
- Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
- Bulletin:
- SSM 47379
- Component:
- 110000 electrical system
- Summary:
- Various 2016-2018 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
- Bulletin:
- SSM 47380
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2018 ford and lincoln vehicles with sync 3 may exhibit an intermittent blue or black screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim so
- Bulletin:
- 18M02
- Component:
- 063100 engine and engine cooling:exhaust system:emission control
- Summary:
- Certain 2017 model year multiple vehicle lines - california emission warranty parts coverage
- Bulletin:
- SSM 47428
- Component:
- 110000 electrical system
- Summary:
- Some 2013-2018 fusion energi, 2012-2018 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us
- Bulletin:
- SSM 47444
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2018 ford and lincoln vehicles equipped with sync 3 not at the latest software level may exhibit various performance related concerns such as display operation, navigation, voice recognition, phone pairing, applink, travel link, s
- Bulletin:
- SSM 47502
- Component:
- 060000 engine and engine cooling
- Summary:
- Some 2017-2018 fusion, mkz and c-max vehicles with 2.0l gas/electric engine may exhibit an illuminated mil with dtc p013a in the powertrain control module(pcm). this may be due to an exhaust system leak. exhaust leak inspection should be co
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