2016 MAZDA CX-9 TSBs (214)
- Bulletin:
- 09-009/16
- Component:
- 353000 equipment:electrical
- Summary:
- Hands-free bluetooth module and/or text messaging troubleshooting procedure. some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. to improve thehandling of bluetooth hands-free and/or text messaging cu
- Bulletin:
- 09-010/16
- Component:
- 160000 structure
- Summary:
- Stains found on paint during pdi some vehicles may experience stains appearing on the hood, roof and/or trunk of vehicle. this concern is most likely to be found in cold weather areas just after the rapgard is removed at pdi. this may
- Bulletin:
- MULTI-MODELS 13
- Component:
- 110000 electrical system
- Summary:
- Blind spot monitoring (bsm) system change. the 2016 mx-5, 2016 cx-3 and new 2016 cx-9 bsm system vehjicle detection has changed. although the overall function is the same as previous vejhicles, vehicle detection is different.
- Bulletin:
- MTI_1111
- Component:
- 350000 equipment
- Summary:
- When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
- Bulletin:
- MTI_1115
- Component:
- 350000 equipment
- Summary:
- Bsm system vehicle detection has changed. although the overall function is the same as previous vehicles, vehicle detection is different. for detailed bsm system information, refer to service highlights.
- Bulletin:
- SA-001305
- Component:
- 118000 electrical system: software
- Summary:
- 2016the 2016 cx-9 have the latest mazda connect software (version 58). do not attempt to update with the software version available on ms3 (version 55). if you update to an earlier version of software, the cmu will need to be sent in and r
- Bulletin:
- SA-001310
- Component:
- 221300 seats:front assembly:head restraint
- Summary:
- Some customers may complain about one or both third row seat head restraint(s) cannot be moved to the upright position. this may be caused by improper fold position of the head restraint(s) when the seat back is folded down.
- Bulletin:
- 1079M
- Component:
- 030000 brakes (pws)
- Summary:
- In certain conditions, smart city brake support (scbs) may operate unintentionally. the owner's manual provides 7 examples: objects on the road at the entrance to a curve.vehicles passing in the opposite lane while making a curve.metal obje
- Bulletin:
- 1080M
- Component:
- 060000 engine (pws)
- Summary:
- If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. if the intake manifold is not cleaned properly, the replacement engine
- Bulletin:
- SA234
- Component:
- 118000 electrical system: software
- Summary:
- Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
- Bulletin:
- SA322
- Component:
- 118000 electrical system: software
- Summary:
- Version 101.02 of the ids software has been updated to allow the tpms initialization procedure to be performed on 2016 cx-9 with m-mds.with the previous ids version, an error message ('the operation has been unsuccessful') appeared when per
- Bulletin:
- SA323
- Component:
- 118000 electrical system: software
- Summary:
- Customers may experience the wrench light on in the instrument cluster when the vehicle is not due for service, and the wrench light cannot be reset using normal methods. if this happens, check the mazda connect version. this concern may h
- Bulletin:
- SA297
- Component:
- 060000 engine (pws)
- Summary:
- 2016 cx-9 tech tips: - rear sunshade will not retract
- Bulletin:
- 09-043-16-3223
- Component:
- 220000 seats
- Summary:
- Some vehicles may exhibit the driver and/or passenger side seat cushion trim coming out of the side cover, causing a poor appearance concern. this is due to the seat trim edge being cut too short. to eliminate this concern, the configuratio
- Bulletin:
- SA285
- Component:
- 110000 electrical system
- Summary:
- Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. the issue extends to gps voice navigation for
- Bulletin:
- 1094M
- Component:
- 170000 latches/locks/linkages
- Summary:
- Some customers may complain about a rear sun shade that does not retract. this may be caused by a sun shade that is in the lock position (lock pin is pushed in).
- Bulletin:
- 1097M
- Component:
- 350000 equipment
- Summary:
- Some customers may complain about a dim ad-disp during the day, while at night the ad-disp works properly. using the dimmer adjustment does not resolve the concern. this may be caused by the customer using polarized sun glasses during the d
- Bulletin:
- 1098M
- Component:
- 160000 structure
- Summary:
- When removing parts from a vehicle, take caution of this symbol "r". failing to replace the non-reusable part may cause a system failure.
- Bulletin:
- 02-009-16-3155
- Component:
- 010000 steering
- Summary:
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
- Bulletin:
- 09-016-16-3158
- Component:
- 220000 seats
- Summary:
- At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
- Bulletin:
- 02-005-16-3152A
- Component:
- 020000 suspension
- Summary:
- Beginning with the cx-5 and mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. if any type of grease or lubrication is applied to the bushings, it may create noise due to bushi
- Bulletin:
- MTI_1034
- Component:
- 138120 visibility:defroster/defogger system:windshield:heater core
- Summary:
- This article provides hvac heater/defroster operating tips using mode selector dial. this includes the use of intermediate positions.
- Bulletin:
- MTI_1111
- Component:
- 350000 equipment
- Summary:
- When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
- Bulletin:
- MTI_1031
- Component:
- 350000 equipment
- Summary:
- Some customers may complain about a blurry rear view monitor display. this may be caused by an aftermarket accessory device.
- Bulletin:
- MTI_1032
- Component:
- 350000 equipment
- Summary:
- Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. this may be caused by a loose spare tire jack.
- Bulletin:
- MTI_1034
- Component:
- 138000 visibility:defroster/defogger system
- Summary:
- This article provides hvac heater/defroster operating tips using mode selector dial. this includes the use of intermediate positions.
- Bulletin:
- MTI_1111
- Component:
- 350000 equipment
- Summary:
- When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
- Bulletin:
- MTI_1031
- Component:
- 350000 equipment
- Summary:
- Some customers may complain about a blurry rear view monitor display. this may be caused by an aftermarket accessory device
- Bulletin:
- 15-002-16-3224
- Component:
- 030000 brakes (pws)
- Summary:
- Some customers may experience an unexpected smart brake support (sbs) system operation when a vehicle ahead slows down, stops at a traffic light or when the customer passes a slower vehicle while changing lanes.this may be caused by an impr
- Bulletin:
- 09-045-16-3228
- Component:
- 160000 structure
- Summary:
- Some vehicles equipped with 'beige' interior, may have 'black' rear door trim grip cover(s) (a) installed in their vehicle by mistake. the correct color of the grip covers is 'beige' to match the color of the vehicle interior. this concern
- Bulletin:
- 1094M
- Component:
- 170000 latches/locks/linkages
- Summary:
- Some customers may complain about a rear sun shade that does not retract. this may be caused by a sun shade that is in the lock position (lock pin is pushed in).
- Bulletin:
- 1097M
- Component:
- 350000 equipment
- Summary:
- Some customers may complain about a dim ad-disp during the day, while at night the ad-disp works properly. using the dimmer adjustment does not resolve the concern. this may be caused by the customer using polarized sun glasses during the d
- Bulletin:
- 1098M
- Component:
- 160000 structure
- Summary:
- When removing parts from a vehicle, take caution of this symbol "r". failing to replace the non-reusable part may cause a system failure.
- Bulletin:
- SA295
- Component:
- 070000 fuel system, gasoline
- Summary:
- Some vehicles may exhibit a lack of power and/or misfires during pdi. this may be due to a low fuel level in the fuel tank. verify there is at least a ¼ tank of fuel in the tank. if not, fill to ¼ tank, start the engine and drive the vehicl
- Bulletin:
- SA299
- Component:
- 110000 electrical system
- Summary:
- Some vehicles may have dtc c1001:92 stored in memory. dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). it does not mean there is an actual fsc defect. in some cases the customer may have a concern w
- Bulletin:
- SA298
- Component:
- 220000 seats
- Summary:
- If you encounter a 2016 cx-9 signature trim level vehicle (with nappa leather interior) where the front seat trim is loose / poor appearance, refer to the attached repair procedure to fix the vehicle. this concern may occur on either the dr
- Bulletin:
- SA308
- Component:
- 060000 engine (pws)
- Summary:
- Engine oil change reset procedure has changed for the 2016 cx-9. it is important to use this new procedure at every oil change to avoid a unnecessary customer return.
- Bulletin:
- SA297
- Component:
- 060000 engine (pws)
- Summary:
- 2016 cx-9 tech tips: - maintenance monitor engine oil data reset
- Bulletin:
- 09-043-16-3223
- Component:
- 220000 seats
- Summary:
- Some vehicles may exhibit the driver and/or passenger side seat cushion trim coming out of the side cover, causing a poor appearance concern. this is due to the seat trim edge being cut too short. to eliminate this concern, the configuratio
- Bulletin:
- 09-045-16-3228
- Component:
- 160000 structure
- Summary:
- Some vehicles equipped with 'beige' interior, may have 'black' rear door trim grip cover(s) (a) installed in their vehicle by mistake. the correct color of the grip covers is 'beige' to match the color of the vehicle interior. this concern
- Bulletin:
- 15-002-16-3224
- Component:
- 030000 brakes (pws)
- Summary:
- Some customers may experience an unexpected smart brake support (sbs) system operation when a vehicle ahead slows down, stops at a traffic light or when the customer passes a slower vehicle while changing lanes.this may be caused by an impr
- Bulletin:
- 09-016-16-3158A
- Component:
- 220000 seats
- Summary:
- At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
- Bulletin:
- RF-16-03
- Component:
- 060000 engine (pws)
- Summary:
- The 2016 cx-9 with the skyactiv®-g 2.5t engine requires a unique oil filter (py8w-14-302) which is not interchangeable with other skyactiv® oil filters. the unique oil filter can be identified with two white bands as shown below.
- Bulletin:
- 1102M
- Component:
- 060000 engine (pws)
- Summary:
- Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
- Bulletin:
- 1104M
- Component:
- 110000 electrical system
- Summary:
- Some customers may complain about an inoperative power liftgate (plg). dtc u3003:16 (power liftgate (plg) control module power supply voltage low input) is stored in memory. this may be caused by low battery voltage.
- Bulletin:
- 1108M
- Component:
- 162600 structure:body:hatchback/liftgate
- Summary:
- The power liftgate (plg) fully open position can be adjusted to accommodate a garage with a low ceiling.
- Bulletin:
- 1066M
- Component:
- 120000 exterior lighting
- Summary:
- Some customers may complain about improper operation of the auto-dimming mirror. this may be caused by an obstruction of the front and/or rear light sensor(s) (e.g. hanging a parking permit from the mirror). use a soft cloth with mild deter
- Bulletin:
- 1099M
- Component:
- 110000 electrical system
- Summary:
- When reprogramming a control module, always use the gr-8 battery management system power supply mode. if not used, the control module reprogramming may fail due to a weak vehicle battery.the gr-8 battery management system power supply mode
- Bulletin:
- 00-004-16-3237
- Component:
- 350000 equipment
- Summary:
- Raising a vehicle with a jack can be dangerous if not done properly. the vehicle can slip off the jack and seri-ously injure someone. in this service information, some important warnings and cautions have been taken from the owner's manual.
- Bulletin:
- 09-048-16-3241
- Component:
- 160000 structure
- Summary:
- Some vehicles may exhibit a squeaking noise from the left and/or right side front console panels when driving on rough roads. the noise can also be reproduced by pushing the side panel at the location shown below. the noise may be caused by
- Bulletin:
- 1079M
- Component:
- 030000 brakes (pws)
- Summary:
- In certain conditions, smart city brake support (scbs) may operate unintentionally. the owner's manual provides 7 examples: objects on the road at the entrance to a curve.vehicles passing in the opposite lane while making a curve.metal obje
- Bulletin:
- 1080M
- Component:
- 060000 engine (pws)
- Summary:
- If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. if the intake manifold is not cleaned properly, the replacement engine
- Bulletin:
- 09-016-16-3158A
- Component:
- 220000 seats
- Summary:
- At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
- Bulletin:
- 00-003-16-3207
- Component:
- 350000 equipment
- Summary:
- In support of the newly launched 2016 cx-9, mazda will ship to all dealers, a crimping tool designed specifically for use on aluminum wiring.'the sst will be shipped by mazda's tool vendor bosch at the end of may, 2016.'the following sst is
- Bulletin:
- 09-009-16-3150A
- Component:
- 350000 equipment
- Summary:
- Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
- Bulletin:
- SA290
- Component:
- 174200 latches/locks/linkages:hatchback/liftgate:lock
- Summary:
- The power liftgate may not open/close electrically if the vehicle is parked on an incline, or there is strong wind, or the liftgate is laden with snow. in addition to the power liftgate description above (found in the 2016 cx-9 owner's manu
- Bulletin:
- SA292
- Component:
- 110000 electrical system
- Summary:
- With the upcoming launch of the new cx-9, mazda technical services division is confident we can work together to deliver a premium vehicle to our customers. when performing a pdi, we ask that you closely inspect the following items to ensu
- Bulletin:
- SA294
- Component:
- 118000 electrical system: software
- Summary:
- The 2016 cx-9 has the latest mazda connect software (version 58). do not attempt to update with the software version available on ms3 (version 55).
- Bulletin:
- SA293
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- To improve the customer experience with the new 2016 cx-9, an enhanced pdi step 1 has been created with an additional 0.4 hrs labor hours. the form and warranty information can be found on ms3 under other applications -> forms -> pdi step 1
- Bulletin:
- SA295
- Component:
- 070000 fuel system, gasoline
- Summary:
- Some vehicles may exhibit a lack of power and/or misfires during pdi. this may be due to a low fuel level in the fuel tank. verify there is at least a ¼ tank of fuel in the tank. if not, fill to ¼ tank, start the engine and drive the vehicl
- Bulletin:
- SA296
- Component:
- 110000 electrical system
- Summary:
- Some customers may report that when using their iphone with bluetooth audio that they cannot select a new song or a different song will play.if the customer selects a different song, most of the time it will continue playing the current son
- Bulletin:
- SA297
- Component:
- 070000 fuel system, gasoline
- Summary:
- 2016 cx-9 tech tips:- enhanced pdi step 1 - do not update the mazda connect software - special attention items to review during pdi - driveability concerns due to low fuel level - power liftgate (plg) operation
- Bulletin:
- MT-003-17
- Component:
- 356000 equipment adaptive
- Summary:
- When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
- Bulletin:
- MT-005-17
- Component:
- 350000 equipment
- Summary:
- Some vehicles equipped with mazda radar cruise control (mrcc) will not set (the system stays on standby) if the driver's seat belt is not fastened. this is a normal condition. do not perform any repairs for this condition.
- Bulletin:
- SA-040-17
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Some vehicles may experience one of the following advanced keyless entry system malfunctions: (1) key fob and/or door request switch does not operate. (2) door locks repeatedly lock and unlock when approaching the vehicle with the advanced
- Bulletin:
- SA-041-17
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Permanent dtcs are now displayed with the ids 104 update. the purpose of a permanent dtc is to prevent customers from clearing them by disconnecting the battery cable in order to pass a smog check. all pcm and tcm dtcs that turn on the chec
- Bulletin:
- 09-003-16-3130
- Component:
- 121000 exterior lighting:headlights
- Summary:
- Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. the recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticea
- Bulletin:
- 05-002-16-3129
- Component:
- 103000 power train:automatic transmission
- Summary:
- The new skyactiv-drive fw6a-el at uses 'automatic transmission fluid (atf) type: fz'. only use 'atf-fz' to fill or top off the fluid level. atf-fz is specially designed for use in the skyactiv-drive series at. it is a low viscosity formula
- Bulletin:
- 02-009-16-3155
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
- Bulletin:
- 09-016-16-3158
- Component:
- 220000 seats
- Summary:
- At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair speci
- Bulletin:
- 02-005-16-3152A
- Component:
- 021100 suspension:front:stabilizer bar
- Summary:
- Beginning with the cx-5 and mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. if any type of grease or lubrication is applied to the bushings, it may create noise due to bushi
- Bulletin:
- 09-030-15-3073
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. some components require prior authorization before ordering as exchange. refer to dag exchange central (mxconn
- Bulletin:
- 00-001-16-3127
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- In support of improved electrical diagnosis on skyactiv vehicles, mazda will ship a terminal test kit to all dealers. the test kit is designed pecifically for skyactiv module terminals.' the sst will be shipped by mazda's tool vendor bosch
- Bulletin:
- 04-004-16-3160
- Component:
- 030000 brakes (pws)
- Summary:
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
- Bulletin:
- 02-004-17-3273a
- Component:
- 022000 suspension:rear
- Summary:
- Some vehicles may experience a creaking/squeaking noise from the right rear suspension. the noise occurs while coming to a (slow speed) stop or when starting from a stop. the noise can also be duplicated by gently bouncing the right rear su
- Bulletin:
- 02-003-17-3300a
- Component:
- 020000 suspension
- Summary:
- Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. the noise may be due to: *upper front strut bearing (a) da
- Bulletin:
- 01-006-17-3318
- Component:
- 060000 engine (pws)
- Summary:
- Some customers may complain about a slight hesitation while accelerating from a stop. it most likely occurs when d or r range is selected right after engine start or during high rpm idling. this may be caused by an improper pcm control logi
- Bulletin:
- 09-008-17-3324
- Component:
- 121000 exterior lighting:headlights
- Summary:
- Take caution when cleaning plastic headlight lenses. damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. damage caused by using these cleaners is not covered by mazda's new vehicle limit
- Bulletin:
- 09-010-17-3310
- Component:
- 162300 structure:body:door
- Summary:
- Some customers may complain about a dent (a) in the rear door trim, which is visible when the sunshade (c) is closed. the dent is caused by the sunshade tab (b) when the sunshade is opened. the tab contacts the door trim and leaves a dent.
- Bulletin:
- SA-047-17
- Component:
- 110000 electrical system
- Summary:
- The cx-9 tachometer feature in the ad-display with version 58 has been removed from all updates.when updating mazda connect from version 58, make sure to turn it off on the ad-display tab in settings before performing the update. if not, th
- Bulletin:
- SA-048-17
- Component:
- 110000 electrical system
- Summary:
- In order to do a cmu data retrieval for the new mazda connect software, make sure to use version 31 (available on mgss).
- Bulletin:
- SA-051-17
- Component:
- 353000 equipment:electrical
- Summary:
- A customer may report that the infotainment screen is black, blank or inoperative on a 2016 cx-9. this will usually be an intermittent concern.
- Bulletin:
- SA-059-17
- Component:
- 110000 electrical system
- Summary:
- Some customers may complain that the tachometer is missing from the active driving display after one of the following occurs: battery cable has been disconnected. room 25a fuse has been removed. interior 10a fuse has been removed. battery h
- Bulletin:
- SA-052-17
- Component:
- 030000 brakes (pws)
- Summary:
- Smart city brake support (scbs) frequently asked questions (faq)
- Bulletin:
- SA-053-17
- Component:
- 270000 lane departure
- Summary:
- Lane departure warning system (ldws) frequently asked questions (faq)
- Bulletin:
- SA-054-17
- Component:
- 273000 lane departure: blind spot detection
- Summary:
- Blind spot monitoring (advanced bsm) system frequently asked questions (faq)
- Bulletin:
- SA-056-17
- Component:
- 263000 forward collision avoidance: adaptive cruise control
- Summary:
- Mazda radar criose control (mrcc) system frequently asked questions (faq)
- Bulletin:
- SA-057-17
- Component:
- 121000 exterior lighting:headlights
- Summary:
- High beam control (hbc) system frequently asked questions (faq)
- Bulletin:
- SA-058-17
- Component:
- 131000 visibility:windshield
- Summary:
- Caution: do not attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the forward sensing camera (fsc) and laser sensor. replace the windshield with a new one instead.
- Bulletin:
- SA-061-17
- Component:
- 117000 digital instrument panel
- Summary:
- In an effort to achieve a higher level of customer experience and retain the value of mazda's vehicles, mnao warranty operations is© 2017 mazda north american operations, u.s.a. allowing all mazda dealers to utilize a third party, specmo en
- Bulletin:
- SA-063-17
- Component:
- 118000 electrical system: software
- Summary:
- Some customers may complain about the "wrong" phone is connected to the infotainment system. mazda connect bluetooth will connect all profiles to devices in order of priority if the last device is not available. this concern may be a normal
- Bulletin:
- MT-014-17
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Whenever you are reprogramming a pcm or any other module, always use the gr8 battery charger in the power supply mode to prevent the battery from discharging.
- Bulletin:
- MT-015-17
- Component:
- 353000 equipment:electrical
- Summary:
- Some customers may complain about the following mazda connect temperature warning message: display is too hot. screen performance may be decreased until it cools. the warning message displays when the mazda connect screen temperature is abo
- Bulletin:
- SA-046-17
- Component:
- 118000 electrical system: software
- Summary:
- An update to the mazda connect system is now available for download from the mazda global service support (mgss) system. the new version number is 59.00.502. please refer to tsb 09-017/17 for a list of improvements to the system.
- Bulletin:
- 07005173335
- Component:
- 353600 equipment:air conditioner
- Summary:
- Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. the following may be the causes: 1)the a/c compressor
- Bulletin:
- 07005173335A
- Component:
- 353600 equipment:air conditioner
- Summary:
- Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor. the following may be the causes: 1)the a/c compressor
- Bulletin:
- 09017173346
- Component:
- 118000 electrical system: software
- Summary:
- All mazda connect vehicles in new car inventory must be updated to this software version listed below in this tsb as part of the new car ready step 3 process. make sure the new vehicle specialist receives a copy of this bulletin. some vehic
- Bulletin:
- 09018173351
- Component:
- 117000 digital instrument panel
- Summary:
- Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. when you encounter a customer with this concern, first verify the condition when the customer
- Bulletin:
- 09-023-17-3348a
- Component:
- 162200 structure:body:bumpers
- Summary:
- On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. this may be caused by an insufficient amount of holding force of the bumper slider. to eliminate this concern, the configuration of the bumper slider
- Bulletin:
- 09-034-17-3379
- Component:
- 110000 electrical system
- Summary:
- Some customers may experience the 8-inch center display sometimes turns black while driving. when the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. the center display ma
- Bulletin:
- 15-005-17-3358
- Component:
- 110000 electrical system
- Summary:
- Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the bsm indicator light on the outer mirror glass does not illuminate. customers who have owned previous mazda vehicles are more
- Bulletin:
- 09-035-17-3080
- Component:
- 117000 digital instrument panel
- Summary:
- In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer?s responsibility to co
- Bulletin:
- 09-001-17-3296b
- Component:
- 110000 electrical system
- Summary:
- When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including o-ring), seals and covers are present and correctly installed. in most cases you will
- Bulletin:
- 09-036-17-3375
- Component:
- 220000 seats
- Summary:
- On some vehicles, the second-row seat back does not fold (b) or slide (c) forward when the walk-in lever (a) is pulled up to access to the 3rd row seats. also, the recliner lever knob (d) may not operate on some vehicles. these concerns may
- Bulletin:
- 09-017-17-3347c
- Component:
- 110000 electrical system
- Summary:
- Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.502 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
- Bulletin:
- SA-065-17
- Component:
- 353000 equipment:electrical
- Summary:
- Use the symptom troubleshooting tables below to diagnose mazda connect concerns. mazda connect symptom troubleshooting table sections: audio system, bluetooth®, center display, dtc, i-activesense, maintenance monitor, navigation, noise, reb
- Bulletin:
- SA-066-17
- Component:
- 121300 exterior lighting:headlights:high/low beam dimmer switch
- Summary:
- Some vehicles may have dtc c1001:92 stored in memory. dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). it does not mean there is an actual fsc defect. in some cases the customer may have a concern
- Bulletin:
- SA-036-17
- Component:
- 118000 electrical system: software
- Summary:
- Ids software version 107 available on mgss - please update your pc's. upgrade your pcs to ids version 107.00 and 107.01 from the previous version.
- Bulletin:
- 01-007-17-3349
- Component:
- 061120 engine and engine cooling:engine:gasoline:turbo-charger
- Summary:
- Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. hose clamps a and/or b for the air hose (c) for the turbocharger air outlet pipe (d) may be loose due to insufficient tightening. the tigh
- Bulletin:
- 09-017-17-3347a
- Component:
- 118000 electrical system: software
- Summary:
- Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.502or later).note:for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will removed from the
- Bulletin:
- 02-007-17-3337
- Component:
- 020000 suspension
- Summary:
- Some vehicles may exhibit one or both of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
- Bulletin:
- 09-023-17-3348
- Component:
- 162200 structure:body:bumpers
- Summary:
- On some vehicles, the front bumper cover may pop out causing a poor appearance complaint. this may be caused by an insufficient amount of holding force of the bumper slider.
- Bulletin:
- 09-026-17-3346
- Component:
- 356000 equipment adaptive
- Summary:
- Some customers may complain that the third-row seat headrest(s) are loose (a) and do not lock in the upright position (b) or the headrest are locked in the forward-bent position (c). these concerns are caused by improper operation while the
- Bulletin:
- 07-005-17-3335b
- Component:
- 353600 equipment:air conditioner
- Summary:
- Some customers may complain that 1) the air conditioner is not cold enough or 2) the cabin is cold, but the fan speed stays on high and there is noise coming from the blower motor or 3) it is difficult to adjust the driver/passenger side ve
- Bulletin:
- 09-029-17-3365
- Component:
- 118000 electrical system: software
- Summary:
- Some customers may complain that the tachometer display in the active driving display cannot be turned off using the mazda connect setting menu since it has been removed by a cmu update. the concerns will be noticed after a cmu update from
- Bulletin:
- 09-017-17-3347b
- Component:
- 118000 electrical system: software
- Summary:
- All mazda connect vehicles in new car inventory must be updated to this software version listed below in this tsb as part of the new car ready step 3 process. make sure the new vehicle specialist receives a copy of this bulletin. some vehic
- Bulletin:
- 04-005-17-3329
- Component:
- 030000 brakes (pws)
- Summary:
- Some vehicles with the electric parking brake (epb) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.the vehicle may also roll momentarily when starting from a stand-still with the epb applied. thi
- Bulletin:
- 01-009-17-3377
- Component:
- 110000 electrical system
- Summary:
- Some customers may experience a lack of power when driving. the master warning light or the check engine light turns on and dtc p130c stored in memory. it occurs mostly at low temperatures. once the ignition is turned off and on, the concer
- Bulletin:
- 01-010-17-3378
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Some vehicles may experience dtc p064a stored in the pcm memory. there is no drivability concern and a technician may find this dtc during diagnosis for another concern. p064a:00 - (fuel pump control module error). [detection condition] t
- Bulletin:
- 02-007-17-3337a
- Component:
- 020000 suspension
- Summary:
- Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
- Bulletin:
- 15-005-17-3358a
- Component:
- 110000 electrical system
- Summary:
- Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the bsm indicator light on the outer mirror glass does not illuminate. customers who have owned previous mazda vehicles are more
- Bulletin:
- 15-005-17-3358b
- Component:
- 110000 electrical system
- Summary:
- Some customers may complain that the bsm indicator light on the outer mirror glass does not illuminate when: ? customer vehicle (a) is slowly passing other vehicle, even if the vehicle is still in the alert area.? adjacent vehicle (b) drivi
- Bulletin:
- MT-016-17
- Component:
- 264000 forward collision avoidance: sensing system
- Summary:
- The smart city brake support (scbs) system alerts the driver of a possible collision using an indication in the display and a warning sound when the forward sensing camera (fsc) detects a vehicle ahead and determines that a collision with a
- Bulletin:
- 02-007-17-3337b
- Component:
- 020000 suspension
- Summary:
- Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps atapproximate 12 - 25 mph (20 - 40 km/h). the
- Bulletin:
- 06-001-17-3307b
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. this concern may be caused by an insufficient wear resistance of the steering wheel surface.
- Bulletin:
- 01-009-17-3377a
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Some customers may experience a lack of power when driving. the master warning light or the check engine light turns on and dtc p130c:00 and u0401:00 (abs) stored in memory. it occurs mostly at low temperatures. once the ignition is turned
- Bulletin:
- SA-074-17
- Component:
- 110000 electrical system
- Summary:
- If the bsm control module is replaced, auto configuration and bsm radar test must be performed: 1. auto configuration -when the ignition is switched on, the blind spot monitoring (bsm) reads the vehicle specification information sent via ca
- Bulletin:
- SA-001-18
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- The mazda mobile start (mms) is currently experiencing a system disruption. user web portal and call center web portal functions are affected. mazda is working on this issue and will notify dealers when mms service has been fully restored.
- Bulletin:
- MT-001-18
- Component:
- 110000 electrical system
- Summary:
- When installing a navigation sd card, the center display may show error message "invalid sd card". this may be caused by: the navigation sd card lock tab is locked.the navigation sd card has a vin mismatch due to sd card swapping.the naviga
- Bulletin:
- MT-021-17
- Component:
- 060000 engine (pws)
- Summary:
- Some vehicles may experience the check engine light on with dtc p0171 (fuel trim too lean) and possibly dtcs p030x (misfire). vehicles having this concern should use the following inspection/repair procedure.
- Bulletin:
- 09-001-18-3387
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Some customers may experience the mazda connect rebooting or the screen turning black during coldtemperatures. the concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. this is caused by some for
- Bulletin:
- 09-002-18-3410
- Component:
- 117000 digital instrument panel
- Summary:
- After the installation of a new instrument cluster, the message "fctry" or "factory" is displayed instead ofthe odometer. this concern may also occur when a room fuse is installed in a new vehicle.some new instrument clusters are in the fac
- Bulletin:
- 09-004-18-3402
- Component:
- 162300 structure:body:door
- Summary:
- Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). this concern is caused by insufficient weatherstrip gripping force.
- Bulletin:
- 01-001-18-3419
- Component:
- 110000 electrical system
- Summary:
- After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and dtc p0638:00 and/or p2112:00 stored in memory. - p0638:00: throttle valve actuator control range/
- Bulletin:
- 09-004-18-3402a
- Component:
- 162300 structure:body:door
- Summary:
- Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). this concern is caused by insufficient weatherstrip gripping force.
- Bulletin:
- 09-005-18-3414
- Component:
- 221600 seats:front assembly:power adjust
- Summary:
- Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. the noise may be caused by cable vibration, which transmits power from the motor to the gears. the cable vibrates ins
- Bulletin:
- 04-001-18-3418
- Component:
- 030000 brakes (pws)
- Summary:
- Some vehicles with the electric parking brake (epb) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.the vehicle may also roll momentarily when starting from a stand-still with the epb applied. thi
- Bulletin:
- 09-003-18-3405b
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Some customers may complain that the voice recognition system does not recognize "address" or "new destination" navigation voice commands. this may be caused by faulty navigation sd card software. thesd card has been updated to eliminate th
- Bulletin:
- 09-009-18-3439
- Component:
- 220000 seats
- Summary:
- On some vehicles, the second-row seat back does not fold (b) or slide (c) forward when the walk-in lever (a) is pulled up to access to the 3rd row seats. also, the recliner lever knob (d) may not operate on some vehicles. these concerns may
- Bulletin:
- 09-010-18-3440
- Component:
- 118000 electrical system: software
- Summary:
- Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.504 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
- Bulletin:
- 09-015-18-3445
- Component:
- 220000 seats
- Summary:
- At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
- Bulletin:
- 00-001-18-3446
- Component:
- 350000 equipment
- Summary:
- Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
- Bulletin:
- 02-005-18-3444
- Component:
- 020000 suspension
- Summary:
- Beginning with the cx-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. if any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
- Bulletin:
- 09-011-18-3448
- Component:
- 121000 exterior lighting:headlights
- Summary:
- Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. the recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
- Bulletin:
- 09-014-18-3443
- Component:
- 160000 structure
- Summary:
- When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
- Bulletin:
- 09-019-18-3450
- Component:
- 356000 equipment adaptive
- Summary:
- This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. the following are possible causes of floor mat interference, which can be avoided with p
- Bulletin:
- 09-007-18-3422a
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Some customers may experience a navigation system screen that shows the wrong location. this concern is due to poor reception of the gps signals. to eliminate this concern, the cmu hardware has been modified.
- Bulletin:
- SA-005-18
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Some customers may complain about siriusxm satellite radio does not show album art, artist biographies or station logos in the center display. this is a normal condition.
- Bulletin:
- SA-008-18
- Component:
- 350000 equipment
- Summary:
- Some customers may complain about the mazda connect center display cracking (spider cracking). the cracks are internal and cannot be felt by touch. this may be caused by a faulty center display.
- Bulletin:
- SA-009-18
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- The navigation sd card vin-locks to a vehicle in the following conditions: 1. vehicle odometer under 62 miles ? vin-lock occurs with key on for 3 minutes or longer. 2. vehicle odometer over 62 miles ? vin-lock occurs at key on. navigation s
- Bulletin:
- MT-002-18
- Component:
- 110000 electrical system
- Summary:
- Some customers may complain about improper operation of the mazda connect system when streaming music with audio source aha/pandora/stitcher/bluetooth® and the same device is also connected to the usb port for charging. the concerns may inc
- Bulletin:
- MT-003-18
- Component:
- 140000 air bags
- Summary:
- The workshop manual has two-different airbag procedures, one for standard deployment and one for two-step deployment. standard deployment is for mexico spec vehicles and two-step deployment is for us and canadian spec vehicles.
- Bulletin:
- 01-008-18-3451
- Component:
- 111000 electrical system:battery
- Summary:
- This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. for new vehicles in sto
- Bulletin:
- 01-009-18-3452
- Component:
- 111000 electrical system:battery
- Summary:
- The mazda gr8-1291 is required for all warranty battery testing. if the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. use the following test procedures in this service bulletin to test
- Bulletin:
- 02-006-18-3449
- Component:
- 021300 suspension:front:shock absorber
- Summary:
- Some customers may complain of signs of oil on the struts or shock absorbers. in most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. follow th
- Bulletin:
- 01-010-18-3442
- Component:
- 060000 engine (pws)
- Summary:
- Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following dtc(s). p0302:00 - cylinder no.2 misfire detected and/or p0303:00 - cylinder no.3 misfire detected. note: even if a misfi
- Bulletin:
- MT-001-18
- Component:
- 353000 equipment:electrical
- Summary:
- When installing a navigation sd card, the center display may show error message "invalid sd card".
- Bulletin:
- MT-004-18
- Component:
- 110000 electrical system
- Summary:
- If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical concern. ask the customer if any aft
- Bulletin:
- RF-16-03R1
- Component:
- 092300 fuel system, other:fuel filter
- Summary:
- The skyactiv®-g 2.5t engine requires a unique oil filter (py8w-14-302) which is not interchangeable with other skyactiv® oil filters. the unique oil filter can be identified with two white bands as shown below.
- Bulletin:
- SA-017-18
- Component:
- 118000 electrical system: software
- Summary:
- Upgrade your pcs to ids version 109.00 and 109.01 from the previous version. note: you may see ?selection not available? on ids when a selecting ?programming menu?, 108.07 included a timer extension for programming menu application that ha
- Bulletin:
- 01-003-18-3421
- Component:
- 060000 engine (pws)
- Summary:
- Some customers may experience a lack of power with no warning lights illuminated and no related dtcs stored. this concern most likely occurs when the fuel temperature is high and during situations where high power is required. this concern
- Bulletin:
- 02-004-18-3426
- Component:
- 020000 suspension
- Summary:
- Certain cx-9 vehicles may experience a creaking/squeaking noise from the right rear suspension. the noise may occur while traveling at lower speeds or coming to a stop, or when starting from a stop. the noise can also be duplicated by gentl
- Bulletin:
- 09-001-18-3387a
- Component:
- 118000 electrical system: software
- Summary:
- Some customers may experience the mazda connect rebooting or the screen turning black during extremely cold temperatures. the concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. this is caused
- Bulletin:
- 09-007-18-3422
- Component:
- 118000 electrical system: software
- Summary:
- Some customers may experience a navigation system screen that shows the wrong location. this concern is due to poor reception of the gps signals. to eliminate this concern, the cmu hardware has been modified.
- Bulletin:
- SA-019-18
- Component:
- 060000 engine and engine cooling
- Summary:
- While inspecting turbocharger housings, you may see cracks (fractures) as shown below. the cracks do not affect engine performance or cause any noise, so replacement is not necessary.
- Bulletin:
- 01-010-18-3442a
- Component:
- 060000 engine and engine cooling
- Summary:
- Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following dtc(s). p0302:00 - cylinder no.2 misfire detected and/or p0303:00 - cylinder no.3 misfire detected note: even if a misfir
- Bulletin:
- 01-011-18-3456
- Component:
- 350000 equipment
- Summary:
- The vehicles listed above are equipped with a push button start/stop ignition system. unlike previous mazdamodels, there is no key cylinder on the steering column. therefore, the engine cannot be started with theauxiliary key if the room fu
- Bulletin:
- 02-007-18-3438
- Component:
- 020000 suspension
- Summary:
- Some vehicles may exhibit one or more of the following noises from the front suspension: 1. a creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). th
- Bulletin:
- 02-008-18-3467
- Component:
- 200000 wheels
- Summary:
- Some automotive cleaning products contain strong acid or alkali. when these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
- Bulletin:
- 04-003-18-3455
- Component:
- 060000 engine and engine cooling
- Summary:
- Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. this concern will most likely occur during the vehicles first forward movement after starting the engine. this is a normal operating noise of th
- Bulletin:
- 04-004-18-3468
- Component:
- 030000 brakes (pws)
- Summary:
- Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
- Bulletin:
- 05-002-18-3454
- Component:
- 100000 power train
- Summary:
- The new skyactiv-drive fw6a-el at uses "automatic transmission fluid (atf) type: fz". only use"atf-fz" to fill or top off the fluid level. atf-fz is specially designed for use in the skyactiv-drive series at. it is a low viscosity formula w
- Bulletin:
- 05-004-18-3466
- Component:
- 060000 engine and engine cooling
- Summary:
- Some vehicles may experience the check engine light and automatic transaxle warning light on with one or more of these dtcs stored in the tcm memory (p0842, p0847, p0872, p0877, p0780, p1738). p0842:00 - oil pressure switch no. 1 (oil press
- Bulletin:
- 07-002-18-3432
- Component:
- 353600 equipment:air conditioner
- Summary:
- A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. it is most noticeable when the a/c is first turned on. this odor is the result of mold growth in the a/cevaporator/cooling unit which is c
- Bulletin:
- 08-001-18-3457
- Component:
- 140000 air bags
- Summary:
- This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
- Bulletin:
- 09-020-18-3458
- Component:
- 353000 equipment:electrical
- Summary:
- Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as
- Bulletin:
- 09-021-18-3459
- Component:
- 162700 structure:body:trunk lid
- Summary:
- Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. this concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. this may be caused by moisture which has
- Bulletin:
- 00-003-18-3480
- Component:
- 030000 brakes (pws)
- Summary:
- Mazda north american operations has approved an additional on-car brake lathe as an option for mnaoauthorized equipment. the pro-cut on-car brake lathe has been added to the mnao authorizedequipment program.note: accu-turn is still an appro
- Bulletin:
- 01-012-18-3474
- Component:
- 060000 engine (pws)
- Summary:
- Some vehicles may experience the check engine light on with dtc p2610 and p2507 stored inmemory after engine start and room fuse 15a (a) removed. p2610:00: instrument cluster internal engine off timer performance problem p2507:00: pcm batte
- Bulletin:
- 01-013-18-3478
- Component:
- 063000 engine and engine cooling:exhaust system
- Summary:
- Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. p0456: evap system leak detected (very small leak)the concern is most likely the result of the customer not getting the fuel cap completely closed
- Bulletin:
- 02-009-18-3472
- Component:
- 199000 tires:pressure monitoring and regulating systems
- Summary:
- Customer complaints have been reported where the tpms warning light is unnecessarily illuminated because the tpms initialization was not performed correctly before customer delivery.tpms initialization process: when any of the services belo
- Bulletin:
- 02-010-18-3477
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
- Bulletin:
- 02-011-18-3476
- Component:
- 199000 tires:pressure monitoring and regulating systems
- Summary:
- This service bulletin illustrates the conditions when a tpms warning light may illuminate, why it illuminated and how to properly initialize the system.the tire pressure monitoring system (tpms) monitors the tire pressure of all four tires
- Bulletin:
- 09-023-18-3475
- Component:
- 350000 equipment
- Summary:
- When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
- Bulletin:
- 09-025-18-3479
- Component:
- 350000 equipment
- Summary:
- Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. some components require prior authorization before ordering as exchange. refer to dag exchange central (mxconne
- Bulletin:
- SA-023-18
- Component:
- 121300 exterior lighting:headlights:high/low beam dimmer switch
- Summary:
- Some vehicles may have dtc c1001:92 stored in memory. dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). it does not mean there is an actual fsc defect. in some cases the customer may have a concern w
- Bulletin:
- SA-024-18
- Component:
- 162800 structure:body:hood
- Summary:
- Some customers may complain of a lack of power under heavy load without any warning lights or dtcs. this concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
- Bulletin:
- SA-026-18
- Component:
- 060000 engine (pws)
- Summary:
- If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. engine oil dilution with fue
- Bulletin:
- SA-027-18
- Component:
- 147100 air bags: occupant classification system ocs
- Summary:
- Some customers may complain that the passenger seat belt warning light is on and the pass airbag off indicator light is off with no front passenger in the seat. this may be caused by an electrical device (smart phone, tablet, laptop. etc.)
- Bulletin:
- SA-029-18
- Component:
- 060000 engine and engine cooling
- Summary:
- Important: if you encounter an ids inoperative problem with vcm-ii license expiration message, follow the instructions below: 1. click here to download the resetting tool to your pc desktop. 2. reboot your pc, do not start any application a
- Bulletin:
- SA-031-18
- Component:
- 350000 equipment
- Summary:
- When troubleshooting a radar unit, do not swap it with another vehicle. radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. refer to mgss (radar unit inspection) for pro
- Bulletin:
- 09-010-18-3440a
- Component:
- 110000 electrical system
- Summary:
- Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 59.00.546 or later). note: for 2016 cx-9 with version earlier than 59.00.441, the tachometer function will be removed fro
- Bulletin:
- 09-020-18-3458a
- Component:
- 350000 equipment
- Summary:
- Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth® hands-free unit or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special s
- Bulletin:
- 01-010-18-3442b
- Component:
- 060000 engine (pws)
- Summary:
- Some vehicles may exhibit an engine misfire during acceleration with the check engine light flashing and the following dtc(s). p0302:00 - cylinder no.2 misfire detected and/or p0303:00 - cylinder no.3 misfire detected note: even if a misfir
- Bulletin:
- 02-003-18-3501
- Component:
- 200000 wheels
- Summary:
- Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. the damage extends to the front surface of the aluminum wheel partly or entirely.
- Bulletin:
- 02-013-18-3491
- Component:
- 020000 suspension
- Summary:
- Some vehicles may exhibit a crack on the front shock absorber dust boot (1). this may be caused by the dust boot having insufficient resistance to the cold. the shape and material of the dust boot has been changed to improve its resistance
- Bulletin:
- 04-006-18-3496
- Component:
- 030000 service brakes, hydraulic
- Summary:
- Some vehicles may exhibit a squeaking noise from the front brakes during light braking. this concern usually occurs when the front brake pads have been worn to certain levels. also, as the pads wear, the chamfer goes away and the grease bet
- Bulletin:
- 09-005-18-3414a
- Component:
- 220000 seats
- Summary:
- Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. the noise may be caused by cable vibration, which transmits power from the motor to the gears. the cable vibrates ins
- Bulletin:
- SA-034-18
- Component:
- 350000 equipment
- Summary:
- Mazda connect system frequently asked questions (faq)
- Bulletin:
- SA-036-18
- Component:
- 110000 electrical system
- Summary:
- Mazda mobile start (mms) app error message installed on android devices: customers may get an error message "device no longer has access or service." for the mms app installed on android devices starting 8/1/18. inform the customer that all
- Bulletin:
- MT-004-18
- Component:
- 110000 electrical system
- Summary:
- Electrical concern and/or multiple dtc's due to aftermarket device: if you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual
- Bulletin:
- MT-006-18
- Component:
- 110000 electrical system
- Summary:
- Power liftgate inoperative with dtc u3003:16: some customers may complain about an inoperative power liftgate (plg) with dtc u3003:16 (power liftgate (plg) control module power supply voltage low input) is stored in memory. this may be caus
- Bulletin:
- MT-007-18
- Component:
- 060000 engine (pws)
- Summary:
- Engine no start and / or rear view monitor display is blurry due to aftermarket electrical device: some customers may complain about the following: engine no start. a blurry rear view monitor display. this may be caused by an aftermarket a
- Bulletin:
- MT-008-18
- Component:
- 060000 engine (pws)
- Summary:
- Engine no start (key not detected): some customers may complain about the following: intermittent engine no start, instrument cluster red security indicator light on, engine start/start button amber indicator light flashing.
- Bulletin:
- 01-001-18-3419a
- Component:
- 052310 parking brake:driveline:hydraulic:actuator
- Summary:
- After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and dtc p0638:00 and/or p2112:00 stored in memory. - p0638:00: throttle valve actuator control range/
- Bulletin:
- 09-034-18-3430
- Component:
- 180000 vehicle speed control
- Summary:
- In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer's responsibility to co
- Bulletin:
- SA-037-18
- Component:
- 106000 power train:axle assembly
- Summary:
- Service part automatic transaxles (atx) manufactured on or after july, 2018 are shipped with a blank tcm that requires configuration.
- Bulletin:
- MT-004-18
- Component:
- 110000 electrical system
- Summary:
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical c
- Bulletin:
- MT-007-18
- Component:
- 110000 electrical system
- Summary:
- Some customers may complain about the following: engine no start. a blurry rear view monitor display. this may be caused by an aftermarket accessory device. some aftermarket electrical devices (e.g., an accessory cell phone charger, gps tra
- Bulletin:
- MT-008-18
- Component:
- 060000 engine (pws)
- Summary:
- Some customers may complain about: intermittent engine no start, instrument cluster red security indicator light on, engine start/start button amber indicator, light flashing, battery discharge, electrical relay buzzing noise.this may be ca
- Bulletin:
- 01-016-18-3522
- Component:
- 063000 engine and engine cooling:exhaust system
- Summary:
- On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. the odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. sulfur smell is not a
- Bulletin:
- 01-017-18-3518
- Component:
- 060000 engine (pws)
- Summary:
- Some customers may experience a check engine light on and dtc p0401:00 stored in memory without any drivability issues. p0401:00 - [pcm] egr flow insufficient detected. this concern may be caused by the detection logic for the dtc is too se
- Bulletin:
- SA-042-18
- Component:
- 050000 parking brake
- Summary:
- Do not follow the instructions on mgss for performing the electric parking brake (epb) forced release procedure until these instructions are read, otherwise, damage to the epb system may occur the instructions on mgss are incorrect in one
- Bulletin:
- SA-043-18
- Component:
- 110000 electrical system
- Summary:
- The instructions in the current inventory of the rear seat entertainment (rse) system are incorrect in some of the steps and have been updated. the p/n of the updated instructions is 0000-8f-n10a. if the accessory instructions with the rse
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