2016 JAGUAR XJ Recalls (2)
- Campaign:
- 16V943000 on 12/28/2016
- Component:
- Air bags:passenger side frontal
- Manufactured:
- 09/11/2016 - 10/25/2016
- Affected:
- 16
- Defect:
- Jaguar land rover north america, llc (jaguar) is recalling certain model year 2016-2017 jaguar xj vehicles manufactured september 12, 2016, to october 26, 2016. the affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag from deploying.
- Consequence:
- In the event of a crash of sufficient severity, the front passenger air bag may not deploy as required, increasing the risk of injury.
- Correction:
- Jaguar will notify owners, and dealers will replace the front passenger air bag, free of charge. the recall is expected to begin february 20, 2017. owners may contact jaguar customer service at 1-800-452-4827. jaguar's number for this recall is j080.
- Notes:
- Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
- Campaign:
- 17V678000 on 10/26/2017
- Component:
- Electrical system: instrument panel
- Manufactured:
- 08/31/2016 - 08/17/2017
- Affected:
- 7,036
- Defect:
- Jaguar land rover north america, llc (jaguar) is recalling certain 2017-2018 jaguar xf and f-pace, 2016-2017 jaguar xj and 2018 jaguar xe vehicles. the instrument cluster (ic) may intermittently go blank.
- Consequence:
- A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
- Correction:
- Jaguar will notify owners, and dealers will update the vehicle software, free of charge. the recall is expected to begin december 19, 2017. owners may contact jaguar customer service at 1-800-452-4827. jaguar's number for this recall is h056.
- Notes:
- Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
2016 JAGUAR XJ TSBs (181)
- Bulletin:
- SSM-72302
- Component:
- 110000 electrical system
- Summary:
- "issue b1412-96 being flagged in the gateway module cause under investigation."
- Bulletin:
- JTB-00304-NAS-1
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- "situation: a lower-level service repair part is now available in the event of a front sun visor vanity mirror issue. cause: a lower-level service repair part to be used in the event a front sun visor vanity mirror requires replacement."
- Bulletin:
- JTB-00311-NAS-1
- Component:
- 353600 equipment:air conditioner
- Summary:
- "situation: an odor may be present when the climate control system is switched 'on'. cause: this may be caused by mold spore accumulation / build-up in the evaporator core."
- Bulletin:
- K391UPS33162BNAS
- Component:
- 134000 visibility:sun roof assembly
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where creaking noises from the panoramic roof, with the moving panel in the closed position, may be evident during torsional in
- Bulletin:
- JTB-00368-NAS-3
- Component:
- 162900 structure:body:roof and pillars
- Summary:
- Situation: the panoramic roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed position. creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed positio
- Bulletin:
- SSM-72460
- Component:
- 162200 structure:body:bumpers
- Summary:
- Issue: on some xj x351 models, the front lower bumper splitter trim is working loose and / or coming adrift
- Bulletin:
- JTB00380NAS3
- Component:
- 353600 equipment:air conditioner
- Summary:
- Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
- Bulletin:
- SSM72581
- Component:
- 350000 equipment
- Summary:
- Issue: centre console cup holder cover split (see attachment)
- Bulletin:
- K414NAS1
- Component:
- 353000 equipment:electrical
- Summary:
- "situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card integ
- Bulletin:
- SSM72655
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Issue: when in a radio function such as fm, am, dab/hd the following behaviour is seen: when making a selection using left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from fm to dab) ther
- Bulletin:
- SSM72902
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: electric window, sun / moon roof, rear side window blinds, inoperative or not functioning correctly after pdi.
- Bulletin:
- JTB00500NAS2
- Component:
- 221600 seats:front assembly:power adjust
- Summary:
- Situation: only on vehicles with front seats equipped with both massage and front cushion extension functions, a 'click' noise may be heard when raising / lowering the right front seat cushion.
- Bulletin:
- SSM72906
- Component:
- 118000 electrical system: software
- Summary:
- Issue: when running either; 'configure new module -'incontrol touch pro: infotainment master controller' or, ''incontrol touch pro - vehicle shared secret'. a message may be displayed on symptom driven diagsnotics (sdd) stating, 'an error o
- Bulletin:
- JTB00380NAS4
- Component:
- 353000 equipment:electrical
- Summary:
- Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
- Bulletin:
- JTB00511NAS1
- Component:
- 162300 structure:body:door
- Summary:
- Situation: the door pocket leather may be loose or wrinkled.
- Bulletin:
- SSM72875
- Component:
- 118000 electrical system: software
- Summary:
- Issue: homelink universal transmitter not working
- Bulletin:
- SSM72906
- Component:
- 350000 equipment
- Summary:
- Issue: when running either; 'configure new module -'incontrol touch pro: infotainment master controller' or, ''incontrol touch pro - vehicle shared secret'. a message may be displayed on symptom driven diagsnotics (sdd) stating, 'an error o
- Bulletin:
- JTB00343NAS4
- Component:
- 350000 equipment
- Summary:
- Situation: the face of the compact key handset may peel away from the handset main body or the handset case may be bulging.
- Bulletin:
- SSM72926
- Component:
- 162000 structure:body
- Summary:
- Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
- Bulletin:
- SSM72960
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: tunescan does not operate, scrolling window animation is constantly running.
- Bulletin:
- SSM73025
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: customer complaint of 1.no gps signal. 2.no update on current vehicle position on the display. 3.no update to the time displayed. 4.china only might state that the gps page says the gps signal is invalid.
- Bulletin:
- JTB00496NAS3
- Component:
- 110000 electrical system
- Summary:
- Situation: in response to customer feedback on the performance of the incontrol® touch pro' system, jaguar land rover has developed a software upgrade. some customers may have experienced infotainment poor performance/reliability and this s
- Bulletin:
- SSM73028
- Component:
- 060000 engine (pws)
- Summary:
- Issue: the customer may report a noise from the engine bay. this maybe accompanied with the coolant gauge reading high and/or the charge warning indicator illuminated. investigation finds a concern with the primary idler pulley assembly wh
- Bulletin:
- SSM72557
- Component:
- 350000 equipment
- Summary:
- "issue: when fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae, fk72-19h440 - be, fk72-19h440 - af, fk72-19h440 - bf sdd cannot communicate
- Bulletin:
- SSM72670
- Component:
- 194000 tires:valve
- Summary:
- Issue: a number of instances have been reported where a loss of pressure in tyres has been observed with associated tyre pressure monitoring system (tpms) warning messages. customers and retailers have been unable to reinflate and maintain
- Bulletin:
- SSM72699
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Cannot adjust park aid volume. sdars fa and sdars mw no audio
- Bulletin:
- SSM72734
- Component:
- 162000 structure:body
- Summary:
- Issue: door latches being replaced when a customer reports issues with the locking, latching or soft close function on one or more doors on their vehicle.
- Bulletin:
- SSM72744
- Component:
- 010000 steering
- Summary:
- Issue: no audio from any source even when adjusted from the rotary knob or steering wheel volume switches.
- Bulletin:
- SSM65337
- Component:
- 350000 equipment
- Summary:
- Concern: a customer may report while utilizing the navigation map or while under route guidance, the vehicle's touch screen switches off momentarily, and resets as if the vehicle were just started. a tell tale symptom might include "the sys
- Bulletin:
- 6-307NAS
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: a potential issue has been identified on a limited number of vehicles listed within the affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card i
- Bulletin:
- SSM72390
- Component:
- 350000 equipment
- Summary:
- "note this phenomenon can only happen under specific circumstances; it is only when both keys are in close proximity of each other in the vehicle and requires the exterior door handle lock button to be pressed. issue it has been highlig
- Bulletin:
- JTB00394NAS3
- Component:
- 060000 engine (pws)
- Summary:
- "situation: a metallic 'clicking' / 'rasping' noise may be evident from the engine. the noise may be more noticeable when the engine is at idle speed and when the engine is cold. cause: this may be caused by a noisy high pressure fuel pum
- Bulletin:
- SSM71869
- Component:
- 353000 equipment:electrical
- Summary:
- "issue jaguar are currently investigating body control modules (bcm) and remote function actuators (rfa) replaced for a non-start condition. following supplier analysis the modules have been categorised as ""no fault found"". cause curr
- Bulletin:
- SSM72390
- Component:
- 118000 electrical system: software
- Summary:
- "issue it has been highlighted that it is possible to lock the vehicle with both keys inside. keys are held together by cable ties when delivered to the retailer. cause software error."
- Bulletin:
- SSM72407
- Component:
- 060000 engine (pws)
- Summary:
- "issue: customer may report white crystals found around scr filler neck in the luggage area. cause: early build process weakness within jaguar xf production facility where scr/adblue has potential to leak onto vehicle rear luggage compart
- Bulletin:
- SSM72498
- Component:
- 200000 wheels
- Summary:
- "issue: wheel stud failures (fractures). cause: overload fracture due to incorrect torque being applied or incorrect process application and sequence being applied to the wheel stud following wheel removal and refit."
- Bulletin:
- SSM72510
- Component:
- 350000 equipment
- Summary:
- "issue: delamination of cover trim cause: incorrect manufacturing process"
- Bulletin:
- JTB00267NAS2
- Component:
- 018000 steering: adaptive steering
- Summary:
- Situation: a vibration or shaking sensation coming from different areas of the vehicle may be evident while driving. this may be felt through the steering wheel and/or through the seats/vehicle body. it may, or may not, occur during braking
- Bulletin:
- JTB00417NAS3
- Component:
- 103000 power train:automatic transmission
- Summary:
- Situation: an oil leak may be evident from underneath the vehicle or discovered during routine service.
- Bulletin:
- JTB00492NAS1
- Component:
- 113000 electrical system:starter assembly
- Summary:
- Situation: the auto stop/start system may be inoperative.
- Bulletin:
- SSM72557
- Component:
- 118000 electrical system: software
- Summary:
- "when fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module kvm on sdd) with a module part number of: fk7219h440 ae fk7219h440 be fk7219h440 af fk7219h440 bf sdd cannot communicate with the rfa.
- Bulletin:
- SSM72768
- Component:
- 111000 electrical system:battery
- Summary:
- "issue a customer may report that a low battery warning message is displayed on the instrument cluster and eco stop/start unavailable. "
- Bulletin:
- SSM72770
- Component:
- 118000 electrical system: software
- Summary:
- "issue customers have complained that the voice recognition does not recognise their command using the 'say what they see/say a command' function. accents and regional dialects are not being recognised."
- Bulletin:
- SSM72773
- Component:
- 110000 electrical system
- Summary:
- "issue a customer may report a concern that, when an external media source is connected to the in car entertainment system using the relevant usb cable only, the device is not connecting to the vehicle."
- Bulletin:
- 6-291NAS
- Component:
- 118000 electrical system: software
- Summary:
- "it has come to our attention from data collected during pre-delivery inspection (pdi) that the software in the incontrol® touch pro' system on 2016 model year xj (x351) vehicles may not be loaded properly on a number of vehicles."
- Bulletin:
- JTB00446NAS3
- Component:
- 111000 electrical system:battery
- Summary:
- "situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is ill
- Bulletin:
- JTB00471NAS1
- Component:
- 060000 engine (pws)
- Summary:
- "situation: the engine malfunction indicator lamp (mil) may be illuminated, diagnostic trouble code (dtc) p068a-00 stored in the powertrain control module (pcm), and dtc index actions are unable to resolve the concern. cause: this may be d
- Bulletin:
- SSM72201
- Component:
- 110000 electrical system
- Summary:
- Rear door electric sunblind not operating at pdi
- Bulletin:
- SSM72206
- Component:
- 110000 electrical system
- Summary:
- Kvm component protection time-out is logged
- Bulletin:
- SSM72598
- Component:
- 110000 electrical system
- Summary:
- Touch screen dtc b14ad-96 is displayed
- Bulletin:
- SSM72613
- Component:
- 118000 electrical system: software
- Summary:
- Software level check for incontrol touch pro
- Bulletin:
- SSM72617
- Component:
- 060000 engine (pws)
- Summary:
- Coolant expansion tank pressure caps leaking
- Bulletin:
- SSM72625
- Component:
- 118000 electrical system: software
- Summary:
- Sim card may be lost or damaged
- Bulletin:
- SSM72631
- Component:
- 110000 electrical system
- Summary:
- Battery terminals not fitted correctly during pdi process
- Bulletin:
- SSM72642
- Component:
- 118000 electrical system: software
- Summary:
- Tpms system mis diagnosed
- Bulletin:
- SSM72648
- Component:
- 118000 electrical system: software
- Summary:
- Incontrol touch pro software not properly loaded.
- Bulletin:
- SSM72655
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Incontrol touch pro, radio inoperative and unable to tune or change radio bands
- Bulletin:
- SSM72657
- Component:
- 110000 electrical system
- Summary:
- Incontrol touch pro map download to infotainment master controller will not complete process
- Bulletin:
- SSM72668
- Component:
- 045000 service brakes, air:disc
- Summary:
- Excessive corrosion on vehicle brake disc friction faces which could result in brake noise and/or judder
- Bulletin:
- JTB00368NAS2
- Component:
- 134000 visibility:sun roof assembly
- Summary:
- "situation: the panoramic roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed position. creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed posi
- Bulletin:
- JTB00460NAS1
- Component:
- 118000 electrical system: software
- Summary:
- "situation: the vehicle may lock with both keys in the vehicle when operating the exterior handle. cause: this may be caused by a software issue with the remote function actuator (rfa)."
- Bulletin:
- SSM72581
- Component:
- 356000 equipment adaptive
- Summary:
- "issue centre console cup holder cover split (see attachment) cause insufficient retention between cup holder cover bars and substrate material. mechanical fixings (plugs) to the leading handle bar and substrate have been added to impro
- Bulletin:
- SSM72583
- Component:
- 118000 electrical system: software
- Summary:
- "issue during the pdi process, after the vin number has been entered on the ""here"" website for navigation map installation a message appears in red in the ""add vehicle"" section and says ""the entered vin cannot be found in the databa
- Bulletin:
- SSM72591
- Component:
- 110000 electrical system
- Summary:
- "issue. gps antenna is being replaced and is no fault found when tested by supplier gen2.1 systems fitted to xj and xf current car position indicator will not lock onto correct location on map. navigation will display 'gps' icon when in
- Bulletin:
- SSM71966
- Component:
- 030000 brakes (pws)
- Summary:
- "issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
- Bulletin:
- SSM72503
- Component:
- 110000 electrical system
- Summary:
- "issued dec 2015. issue the telematics module (tcu) cannot be activated at pdi. cause if a vehicle has both a tcu and wi-fi, and if wi-fi is turned on, the pdi process will attempt to use the personal sims card (psim) for connectivity
- Bulletin:
- SSM72555
- Component:
- 118000 electrical system: software
- Summary:
- "issue: during the pre-delivery inspection, the application 'incontrol touch pro navigation map update' is required to be completed using symptom driven diagnostics (sdd). when the application is launched, the user is presented with an o
- Bulletin:
- SSM72557
- Component:
- 118000 electrical system: software
- Summary:
- "when fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae fk72-19h440 - be fk72-19h440 - af fk72-19h440 - bf sdd cannot communicate with
- Bulletin:
- SSM72477
- Component:
- 060000 engine (pws)
- Summary:
- "issue: the customer may observe a mil in the instrument cluster relating to the engine system (check engine light) and one or more codes stored in the pcm relating to heated oxygen sensor (ho2s) in the exhaust system. the code will refer
- Bulletin:
- SSM72486
- Component:
- 110000 electrical system
- Summary:
- "issue: customers may report whilst pressing the auto stop/start button in their vehicle, a warning message may be displayed in the instrument cluster - auto stop/start not available. dtc b12cd-87 will be logged in the gateway module gwm).
- Bulletin:
- JTB00500NAS1
- Component:
- 220000 seats
- Summary:
- Situation: only on vehicles with front seats equipped with both massage and front cushion extension functions, a 'click' noise may be heard when raising / lowering the right front seat cushion.
- Bulletin:
- SSM72811
- Component:
- 118000 electrical system: software
- Summary:
- Issue: the touch screen is inoperative with a pop-up message 'input the pin code'. it will also not be possible to open the luggage/tailgate and the glove box.
- Bulletin:
- SSM72823
- Component:
- 110000 electrical system
- Summary:
- Issue: customer may experience more than one of the following issue in the operation of their cd: cd won't eject, incorrect order of ripped cd tracks, intermittent ripping issues, track skipping, no disk shown while attempting to eject, can
- Bulletin:
- JTB00496NAS1
- Component:
- 110000 electrical system
- Summary:
- Situation: one or more of the following incontrol® touch pro' features may not operate as expected: ' delayed incontrol® touch pro' system start-up ' blank touch screen and/or rear seat entertainment (rse) screens (if fitted) ' live applica
- Bulletin:
- JTB00496NAS2
- Component:
- 110000 electrical system
- Summary:
- Situation: one or more of the following incontrol® touch pro' features may not operate as expected: ' delayed incontrol® touch pro' system start-up ' blank touch screen and/or rear seat entertainment (rse) screens (if fitted) ' live applica
- Bulletin:
- K410NAS2
- Component:
- 060000 engine (pws)
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the evaporative emission canister hose may show signs of ozone cracking.
- Bulletin:
- JTB00423NAS2
- Component:
- 060000 engine (pws)
- Summary:
- Situation: a 'humming' noise may be evident from the engine when the engine is idling.
- Bulletin:
- K437NAS2
- Component:
- 118000 electrical system: software
- Summary:
- Situation: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this software upgra
- Bulletin:
- K444NAS1
- Component:
- 110000 electrical system
- Summary:
- Situation: an issue has been identified on certain vehicles within the listed affected vehicle range have been manufactured away from process and the telematics control module (tcu) security key was not subject to an end of line test and ve
- Bulletin:
- 6-339NAS2
- Component:
- 118000 electrical system: software
- Summary:
- Description of issue: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol© touch pro? system. some customers may have experienced infotainment issues and this sof
- Bulletin:
- 6-321NAS2
- Component:
- 350000 equipment
- Summary:
- Description of issue: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where no service interval required message is displayed in the message center when an engine service is required aft
- Bulletin:
- K410NAS1
- Component:
- 063100 engine and engine cooling:exhaust system:emission control
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the evaporative emission canister hose may show signs of ozone cracking.
- Bulletin:
- SSM73035
- Component:
- 046000 service brakes, air:antilock
- Summary:
- Issue: warranty claims are being submitted for abs modulator replacement, when the dtc present on the vehicle indicates a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
- Bulletin:
- SSM72557
- Component:
- 110000 electrical system
- Summary:
- When fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae, fk72-19h440 - be, fk72-19h440 - af, fk72-19h440 - bf sdd cannot communicate with th
- Bulletin:
- JTB00492NAS2
- Component:
- 113000 electrical system:starter assembly
- Summary:
- Auto start-stop may be inoperative
- Bulletin:
- JTB00539NAS2
- Component:
- 354000 equipment:mechanical
- Summary:
- A rattle noise from the front overhead console may be evident
- Bulletin:
- JTB00551NAS1
- Component:
- 060000 engine (pws)
- Summary:
- A rubbing noise from the engine compartment may be evident
- Bulletin:
- K444NAS2
- Component:
- 350000 equipment
- Summary:
- Tcu security key was not subject to end of line test and verification
- Bulletin:
- SSM73298
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Tcu fails activation and dtc u2109 flagged
- Bulletin:
- SSM73310
- Component:
- 110000 electrical system
- Summary:
- Issue: sim card does not latch in sim slot or cannot be read.
- Bulletin:
- SSM73139
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Issue: users might be experiencing an issue where the navigation guidance may not work. when navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
- Bulletin:
- K437NAS5
- Component:
- 118000 electrical system: software
- Summary:
- Situation: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this software upgra
- Bulletin:
- SSM72926
- Component:
- 110000 electrical system
- Summary:
- Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
- Bulletin:
- 6-339NAS
- Component:
- 118000 electrical system: software
- Summary:
- Description of issue: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this sof
- Bulletin:
- JTB00368NAS4
- Component:
- 134000 visibility:sun roof assembly
- Summary:
- Situation: the panoramic roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed position. creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed positio
- Bulletin:
- SSM73298
- Component:
- 110000 electrical system
- Summary:
- Issue: technician may report one of the following conditions during or post pdi: dtc u2109-09 (back up battery component failures) during pdi it may not be possible to activate telematics services vehicle message centre may display "sos lim
- Bulletin:
- JTB00343NAS5
- Component:
- 160000 structure
- Summary:
- Situation: the face of the smart key handset may peel away from the handset main body or the handset case may be bulging.
- Bulletin:
- JTB00552NAS3
- Component:
- 118000 electrical system: software
- Summary:
- Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade. customers may have experienced infotainment poor performance/reliability and this softwa
- Bulletin:
- SSM73554
- Component:
- 110000 electrical system
- Summary:
- Issue: park distance control (pdc) audio tones inconsistent with visual display.
- Bulletin:
- SSM73543
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Issue: the solid state drive (ssd) within the infotainment master controller (imc) fails on vehicles fitted with incontrol touch pro audio systems which causes navigation, speech and media library to be unavailable to the customer with the
- Bulletin:
- JTB00588NAS1
- Component:
- 356000 equipment adaptive
- Summary:
- Situation: a creak noise from the front of the vehicle may be evident when driving over a rough road surface or speed bump.
- Bulletin:
- JTB00593NAS1
- Component:
- 118000 electrical system: software
- Summary:
- Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance/introduce the following features and functions:? introduction of text
- Bulletin:
- SSM58558
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: submitting a brake noise epqr
- Bulletin:
- JTB00552NAS4
- Component:
- 118000 electrical system: software
- Summary:
- Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade. customers may have experienced infotainment poor performance/reliability and this softwa
- Bulletin:
- K444NAS3
- Component:
- 118000 electrical system: software
- Summary:
- Situation: an issue has been identified on certain vehicles within the listed affected vehicle range have been manufactured away from process and the telematics control module (tcu) security key was not subject to an end of line test and ve
- Bulletin:
- JTB00593NAS2
- Component:
- 118000 electrical system: software
- Summary:
- In response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? introduction of text message
- Bulletin:
- SSM73520
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- When attempting to update the navigation maps to a newer level the update fails and the navigation becomes either slow to respond or no functionality at all.
- Bulletin:
- SSM73633
- Component:
- 110000 electrical system
- Summary:
- Issue: when crossing into a different country in control secure may incorrectly determine that the vehicle has been stolen. this will result in the telematics service provider (tsp) contacting the customer to confirm if theft has occurred
- Bulletin:
- JTB00492NAS3
- Component:
- 113000 electrical system:starter assembly
- Summary:
- The auto stop/start system may be inoperative.
- Bulletin:
- SSM72865
- Component:
- 080000 fuel system, diesel
- Summary:
- Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
- Bulletin:
- SSM72865 Attachm
- Component:
- 080000 fuel system, diesel
- Summary:
- Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
- Bulletin:
- SSM73660
- Component:
- 020000 suspension
- Summary:
- Issue: jaguar xj customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. upon inspection, technicians have identi
- Bulletin:
- JA17TE-09
- Component:
- 020000 suspension
- Summary:
- Temporary suspension of 17c next generation infotainment (ngi) download
- Bulletin:
- SSM73700
- Component:
- 118000 electrical system: software
- Summary:
- Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
- Bulletin:
- SSM73511
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Issue: jaguar headlining cleaning products
- Bulletin:
- JTB00349NAS2
- Component:
- 060000 engine (pws)
- Summary:
- A clatter/knock/rattle noise may be heard from the engine.
- Bulletin:
- SSM72865
- Component:
- 073200 fuel system, gasoline:fuel injection system:injectors
- Summary:
- Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
- Bulletin:
- SSM72865 Attachm
- Component:
- 073200 fuel system, gasoline:fuel injection system:injectors
- Summary:
- Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
- Bulletin:
- SSM73660
- Component:
- 020000 suspension
- Summary:
- Issue: jaguar xj customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. upon inspection, technicians have identi
- Bulletin:
- JA17TE-09
- Component:
- 118000 electrical system: software
- Summary:
- Temporary suspension of 17c next generation infotainment (ngi) download
- Bulletin:
- SSM73700
- Component:
- 118000 electrical system: software
- Summary:
- Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
- Bulletin:
- SSM73511
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Issue: jaguar headlining cleaning products
- Bulletin:
- JTB00349NAS2
- Component:
- 060000 engine (pws)
- Summary:
- A clatter/knock/rattle noise may be heard from the engine.
- Bulletin:
- SFCC_14DEC17
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Presentation from dealer shop foreman conference call
- Bulletin:
- SSM73067
- Component:
- 060000 engine (pws)
- Summary:
- Issue: jlr is investigating 3.0l & 5.0l supercharger noise, post vin's on jtb00349v2 & jtb00356v2.
- Bulletin:
- SSM72498
- Component:
- 200000 wheels
- Summary:
- Issue: wheel stud failures (fractures).
- Bulletin:
- SSM73410
- Component:
- 100000 power train
- Summary:
- issue: a technician may want to run the ?powertrain ? transmission module adaption clear? routine, for any vehicle with an 8hp transmission, and will not be able to find the routine within sdd.
- Bulletin:
- SSM73417
- Component:
- 110000 electrical system
- Summary:
- Issue: when the hard keys on the rear seat centre switch pack are operated pressing the left hand switch activates the right hand seat heater. pressing the right hand switch activates the left hand seat heater.
- Bulletin:
- SSM73384
- Component:
- 100000 power train
- Summary:
- Issue: rear differential oil leak evident from the pinion seal.
- Bulletin:
- SSM73419
- Component:
- 110000 electrical system
- Summary:
- Issue: here map updates must be performed correctly to ensure the vehicle's infotainment system continues to operate as designed.
- Bulletin:
- SFCC_08MAR18
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Jaguar land rover shop foreman conference call
- Bulletin:
- SFCC-11JAN18 Att
- Component:
- 061200 engine and engine cooling:engine:diesel
- Summary:
- A customer may report a check engine light is illuminated on the instrument cluster. the cel may be paired with dtc p2002-00 stored in the pcm for dpf efficiency. should any repairs be made on a vehicle with this issue, please submit an epq
- Bulletin:
- SSM73798
- Component:
- 118000 electrical system: software
- Summary:
- Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
- Bulletin:
- JTB00606NAS1
- Component:
- 350000 equipment
- Summary:
- The incontrol® secure system may incorrectly identify the vehicle as stolen after crossing an international border. this will result in the telematics service provider contacting the customer to confirm if theft has occurred. until the cust
- Bulletin:
- SSM73809
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Issue: powertrain transmission module learn adaption routine has been instated on sdd/pathfinder.
- Bulletin:
- SSM73814
- Component:
- 060000 engine (pws)
- Summary:
- Issue: customer reports that, intermittently, the vehicle will not crank.
- Bulletin:
- SSM73793
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Issue: in some cases vehicles that have been updated to incontrol touch pro version 17c4, the infotainment system can no longer process voice inputs or outputs. common symptoms are reported as: voice commands are not recognized. voice outpu
- Bulletin:
- JTB00619NAS1
- Component:
- 110000 electrical system
- Summary:
- The 'hood open' warning message may be displayed on the instrument cluster (ic) and/or the security system status indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched
- Bulletin:
- SSM73824
- Component:
- 111000 electrical system:battery
- Summary:
- Action: when completing primary battery diagnosis for eco stop concerns, it is recommended to use the midtronics grx-3080 battery tester. jlr are currrently investigating a hand held battery tester to replace the midtronics exp-1080. the mi
- Bulletin:
- SSM73813
- Component:
- 131000 visibility:windshield
- Summary:
- Issue: jlr quality are investigating issues with cracks in front windscreens on f-pace x761 xj x351 xf x260 xe x760 f-type x152
- Bulletin:
- SSM73813 Attachm
- Component:
- 131000 visibility:windshield
- Summary:
- Issue: jlr quality are investigating issues with cracks in front windscreens on f-pace x761 xj x351 xf x260 xe x760 f-type x152
- Bulletin:
- SSM72307
- Component:
- 110000 electrical system
- Summary:
- Issue: the message "radar sensor blocked" appears in instrument pack display. if blockage occurs while acc is being used, ?driver intervene? and/or "radar sensor blocked" message will appear on the cluster and dtc c1a67-97 is also set. blo
- Bulletin:
- SSM72598
- Component:
- 350000 equipment
- Summary:
- Issue: when diagnosisng the touch screen the dtc b14ad-96 is displayed.
- Bulletin:
- SSM73462
- Component:
- 350000 equipment
- Summary:
- Issue: 1/ when the iphone is connected to bluetooth, the user gets an incoming call. the user will not be able to hear the callers voice. in order to hear the voice the user has to go to the phone screen options and select the vehicle phone
- Bulletin:
- SSM72302
- Component:
- 110000 electrical system
- Summary:
- Issue: b1412-96 being flagged in the gateway module
- Bulletin:
- SSM73798.1
- Component:
- 110000 electrical system
- Summary:
- Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
- Bulletin:
- JTB00566NAS4
- Component:
- 060000 engine and engine cooling
- Summary:
- An 'engine overheat' message may be displayed on the instrument cluster and that coolant may be leaking from engine compartment area.
- Bulletin:
- SSM73798
- Component:
- 118000 electrical system: software
- Summary:
- Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
- Bulletin:
- SSM73824
- Component:
- 060000 engine and engine cooling
- Summary:
- Customers report the eco stop/start is not working. retailers are testing the primary battery using the midtronics exp-1080 tester which is reporting the battery is serviceable. the vehicle then returns with the same customer concern of eco
- Bulletin:
- SSM73814
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: customer reports that, intermittently, the vehicle will not crank.
- Bulletin:
- SSM72960
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: tunescan does not operate, scrolling window animation is constantly running.
- Bulletin:
- SSM73798
- Component:
- 110000 electrical system
- Summary:
- Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
- Bulletin:
- SSM73888
- Component:
- 190000 tires
- Summary:
- Issue: low speed manoeuvring front tyre skipping phenomenon
- Bulletin:
- SSM73888 Attachm
- Component:
- 190000 tires
- Summary:
- Issue: low speed manoeuvring front tyre skipping phenomenon
- Bulletin:
- SSM73930
- Component:
- 118000 electrical system: software
- Summary:
- Issue: in some cases, vehicles that have been updated to incontrol touch pro with version 18b, the infotainment system can no longer provide navigation destination entry via voice control.
- Bulletin:
- SSM73929
- Component:
- 034500 service brakes, hydraulic:foundation components:disc
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SSM73929 Attachm
- Component:
- 034500 service brakes, hydraulic:foundation components:disc
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SSM73929 Attachm
- Component:
- 034500 service brakes, hydraulic:foundation components:disc
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- JTB00552NAS6
- Component:
- 118000 electrical system: software
- Summary:
- In response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
- Bulletin:
- JTB00539NAS3
- Component:
- 350000 equipment
- Summary:
- A rattle noise from the front overhead console may be evident.
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 350000 equipment
- Summary:
- Incontrol touch pro phase 4 customer letter
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 350000 equipment
- Summary:
- Sim card activation issues
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 110000 electrical system
- Summary:
- 18c - new face of incontrol touch pro and 18c software improvements
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 110000 electrical system
- Summary:
- A customer may report "hood open" message displays on ip with hood closed.
- Bulletin:
- SSM74034
- Component:
- 110000 electrical system
- Summary:
- Issue: while carrying out the pre delivery inspection (pdi) using pathfinder it may be found that the passive start and lock/ unlock functionality using the key remote is not operating. the message ?smart key not found? may also appear on
- Bulletin:
- SSM74054
- Component:
- 110000 electrical system
- Summary:
- Issue: ?sos limited availability? warning is displayed on the ic (instrument cluster along with diagnostic trouble code (dtc) u3000-49 logged in the tcu (telematics control unit).
- Bulletin:
- SSM74048
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: customers may complain that the wireless head phones for dual screen view or rear seat entertainment are inoperative.
- Bulletin:
- SSM74023
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: the customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing seam.
- Bulletin:
- SSM73929
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SSM73929 Attachm
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SSM73929 Attachm
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SFCC Jul12 2018
- Component:
- 060000 engine and engine cooling
- Summary:
- A customer may complain of a coolant leak from the vehicle.
- Bulletin:
- SSM71538
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538 Attachm
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538 Attachm
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.1
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.1 Attac
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.1 Attac
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.2
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.2 Attac
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.2 Attac
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
Home | Privacy