2016 JAGUAR XF TSBs (311)
- Bulletin:
- JTB-00311-NAS-1
- Component:
- 353600 equipment:air conditioner
- Summary:
- "situation: an odor may be present when the climate control system is switched 'on'. cause: this may be caused by mold spore accumulation / build-up in the evaporator core."
- Bulletin:
- JTB00380NAS3
- Component:
- 353600 equipment:air conditioner
- Summary:
- Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
- Bulletin:
- JTB00493NAS2
- Component:
- 060000 engine (pws)
- Summary:
- Situation: a 'howl' noise may be evident from the vehicle at low-speed overrun (between 1,800-1,100 rpm).
- Bulletin:
- JTB00510NAS1
- Component:
- 350000 equipment
- Summary:
- Situation: one or more of the following incontrol® touch pro' features may not function as expected: ' cd player performance;' unable to use the hard key to go to previous track; must use the soft key or steering wheel button to complete th
- Bulletin:
- JTB00510NAS1
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Situation: one or more of the following incontrol® touch pro' features may not function as expected: ' cd player performance;' unable to use the hard key to go to previous track; must use the soft key or steering wheel button to complete th
- Bulletin:
- K392NAS2
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may require an update to the incontrol© touch pro' system to address the following intermittent issues:' system 'freezes'
- Bulletin:
- K414NAS1
- Component:
- 353000 equipment:electrical
- Summary:
- "situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card integ
- Bulletin:
- SSM72655
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Issue: when in a radio function such as fm, am, dab/hd the following behaviour is seen: when making a selection using left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from fm to dab) ther
- Bulletin:
- SSM72878
- Component:
- 118000 electrical system: software
- Summary:
- Issue: after completing any modification to the car configuration file (ccf) on the vehicles mentioned in this ssm either of the two issues below can occur: the diagnostic trouble codes (dtcs) u2300-62 or u2300-54 is stored in the body cont
- Bulletin:
- SSM72885
- Component:
- 060000 engine (pws)
- Summary:
- Issue: mil illuminated and with dtc p025c-11 for fuel pump module "a" control circuit low - circuit short to ground
- Bulletin:
- SSM72906
- Component:
- 118000 electrical system: software
- Summary:
- Issue: when running either; 'configure new module -'incontrol touch pro: infotainment master controller' or, ''incontrol touch pro - vehicle shared secret'. a message may be displayed on symptom driven diagsnotics (sdd) stating, 'an error o
- Bulletin:
- SSM72910
- Component:
- 118000 electrical system: software
- Summary:
- Issue: diagnostic trouble code (dtc) u001187 'medium speed can communication bus performance ' missing message' may be noted in the auxiliary control module (aucm) during a symptom driven diagnostics (sdd) fault code read.
- Bulletin:
- SSM72910
- Component:
- 118000 electrical system: software
- Summary:
- Issue: diagnostic trouble code (dtc) u001187 'medium speed can communication bus performance ' missing message' may be noted in the auxiliary control module (aucm) during a symptom driven diagnostics (sdd) fault code read.
- Bulletin:
- SSM72913
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: vehicles fitted with incontrol touch. touchscreen goes into re-cycle mode (re-boots) when the ignition is switched to on.
- Bulletin:
- SSM72913
- Component:
- 118000 electrical system: software
- Summary:
- Issue: vehicles fitted with incontrol touch. touchscreen goes into re-cycle mode (re-boots) when the ignition is switched to on.
- Bulletin:
- JTB00380NAS4
- Component:
- 353000 equipment:electrical
- Summary:
- Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
- Bulletin:
- JTB00513NAS1
- Component:
- 060000 engine (pws)
- Summary:
- Situation: when pressing the engine start/stop switch, the ignition may not turn on and the engine may not start.
- Bulletin:
- K392NAS3
- Component:
- 110000 electrical system
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may require an update to the incontrol© touch pro' system to address the following intermittent issues: ' system 'freezes
- Bulletin:
- JTB00514NAS1
- Component:
- 350000 equipment
- Summary:
- Situation: the compact disc (cd) player will not eject the cd or intermittently skips tracks, cycles quickly through tracks, and 'locks up.' on screen commands and eject cd may also fail to operate. an ignition cycle usually temporarily res
- Bulletin:
- SSM72516
- Component:
- 162000 structure:body
- Summary:
- Issue: x260 boot spring detaching from body in white bracket and / or spigot bracket.
- Bulletin:
- K423NAS1
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- System freezes and restarts; loss of favorites, navigation destination must be entered more than once and or mobile phone must be paired more than once.
- Bulletin:
- K424NAS1
- Component:
- 356000 equipment adaptive
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have been manufactured away from process and could experience a non-start condition only when both smart keys are in
- Bulletin:
- SSM72921
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Issue: a customer may express a concern that the malfunction indicator lamp (mil) is illuminated with diagnostic trouble code (dtc) p025c11 set within the pcm.
- Bulletin:
- SSM72936
- Component:
- 060000 engine (pws)
- Summary:
- "issue: a customer may express a concern that the check engine light is illuminated (mil) with dtc p034191 is stored in the powertrain control module (pcm) on ingenium 2.0 diesel (aj200d) engines only."
- Bulletin:
- SSM72906
- Component:
- 350000 equipment
- Summary:
- Issue: when running either; 'configure new module -'incontrol touch pro: infotainment master controller' or, ''incontrol touch pro - vehicle shared secret'. a message may be displayed on symptom driven diagsnotics (sdd) stating, 'an error o
- Bulletin:
- JTB00505NAS2
- Component:
- 162900 structure:body:roof and pillars
- Summary:
- "situation: the roof opening panel may not close correctly. note: the roof opening panel may also be referred to as panoramic roof opening panel. "
- Bulletin:
- JTB00515NAS1
- Component:
- 046100 service brakes, air:antilock:control unit/module
- Summary:
- Situation: the engine malfunction indicator lamp (mil) may be illuminated with diagnostic trouble code (dtc) p025c-11 stored in the powertrain control module (pcm).
- Bulletin:
- SSM72926
- Component:
- 162000 structure:body
- Summary:
- Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
- Bulletin:
- JTB00522NAS1
- Component:
- 162200 structure:body:bumpers
- Summary:
- Situation: only on vehicles with manual luggage compartment lids, the luggage compartment lid may foul the rear bumper when closing, resulting in paint damage to the bumper.
- Bulletin:
- SSM72960
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: tunescan does not operate, scrolling window animation is constantly running.
- Bulletin:
- K434NAS1
- Component:
- 100000 power train
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience a malfunction indicator lamp (mil) being illuminated. diagnosis may identify p025c-11 diagnostic trouble c
- Bulletin:
- JTB00518NAS1
- Component:
- 060000 engine (pws)
- Summary:
- Situation: an engine coolant leak may be evident from the engine coolant expansion tank filler neck. this may be accompanied by steam from under the hood and/or an engine overheat message displayed on the instrument cluster.
- Bulletin:
- JTB00477NAS2
- Component:
- 350000 equipment
- Summary:
- Situation: a rattle noise from the front of the vehicle may be evident when driving over rough roads (cobblestone, damaged roads, etc.) when traveling at low to moderate speed (10-25mph / 16-40km/h).
- Bulletin:
- K434NAS2
- Component:
- 110000 electrical system
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience a malfunction indicator lamp (mil) being illuminated. diagnosis may identify p025c-11 diagnostic trouble c
- Bulletin:
- K434NAS3
- Component:
- 100000 power train
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience a malfunction indicator lamp (mil) being illuminated. diagnosis may identify p025c-11 diagnostic trouble c
- Bulletin:
- SSM72878
- Component:
- 118000 electrical system: software
- Summary:
- Issue: after completing any modification to the car configuration file (ccf) on the vehicles mentioned in this ssm either of the two issues below can occur: the diagnostic trouble codes (dtcs) u2300-62 or u2300-54 is stored in the body cont
- Bulletin:
- SSM72986
- Component:
- 162000 structure:body
- Summary:
- Issue: a customer may present a vehicle with water trapped / sound in its rear door.
- Bulletin:
- K438NAS1
- Component:
- 350000 equipment
- Summary:
- "situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where incontrol® touch phase 3 software is to be introduced to correct a number of issues, including: ' sd card corruption;
- Bulletin:
- SSM72933
- Component:
- 010000 steering
- Summary:
- Issue: a customer may report a creak / groan noise coming from the lower steering column area.
- Bulletin:
- SSM73019
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: the image processing module a (ipma module, forward looking camera) is being changed unnecessarily and to aid in correctly diagnosing customer issues related to the lane keep assist(lka) and lane departure warning(ldw) features. the
- Bulletin:
- SSM73025
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: customer complaint of 1.no gps signal. 2.no update on current vehicle position on the display. 3.no update to the time displayed. 4.china only might state that the gps page says the gps signal is invalid.
- Bulletin:
- K396NAS1
- Component:
- 181000 vehicle speed control:accelerator pedal
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where it has been reported that under specific driving conditions, the driver may inadvertently press the accelerator and brake
- Bulletin:
- JTB00510NAS2
- Component:
- 118000 electrical system: software
- Summary:
- Situation: in response to customer feedback on the performance of the incontrol® touch pro' system, jaguar land rover has developed a software upgrade. some customers may have experienced infotainment poor performance/reliability and this s
- Bulletin:
- SSM73028
- Component:
- 060000 engine (pws)
- Summary:
- Issue: the customer may report a noise from the engine bay. this maybe accompanied with the coolant gauge reading high and/or the charge warning indicator illuminated. investigation finds a concern with the primary idler pulley assembly wh
- Bulletin:
- SSM72557
- Component:
- 350000 equipment
- Summary:
- "issue: when fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae, fk72-19h440 - be, fk72-19h440 - af, fk72-19h440 - bf sdd cannot communicate
- Bulletin:
- K377NAS1
- Component:
- 350000 equipment
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the affected vehicle range where water may leak into the luggage compartment, potentially causing a failure to start.
- Bulletin:
- K377NAS2
- Component:
- 356000 equipment adaptive
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the affected vehicle range where water may leak into the luggage compartment, potentially causing a failure to start.
- Bulletin:
- SSM72670
- Component:
- 194000 tires:valve
- Summary:
- Issue: a number of instances have been reported where a loss of pressure in tyres has been observed with associated tyre pressure monitoring system (tpms) warning messages. customers and retailers have been unable to reinflate and maintain
- Bulletin:
- JTB00477NAS1
- Component:
- 356000 equipment adaptive
- Summary:
- Situation: a rattle noise from the front of the vehicle may be evident when driving over rough roads (cobble stone, damaged roads, etc.) when traveling at low to moderate speed (10-25mph / 16-40km/h).
- Bulletin:
- 6-296NAS
- Component:
- 350000 equipment
- Summary:
- Description: an issue has been identified on a limited number of vehicles within the affected vehicle range where water may leak into the luggage compartment, potentially causing a failure to start.
- Bulletin:
- SSM72293
- Component:
- 110000 electrical system
- Summary:
- "issue: customers or technicians may report that the hvac cabin temperature control does not function correctly and is stuck at 22 degrees centigrade or 72 degrees fahrenheit. customer or technician may also see the message 'a/c system in
- Bulletin:
- SSM72306
- Component:
- 162000 structure:body
- Summary:
- "issue: reports at pdi upon removal of the centre console protection, there is glue residue on the console surface face. cause: high in-vehicle temperatures causing glue to seep from the"
- Bulletin:
- 6-307NAS
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: a potential issue has been identified on a limited number of vehicles listed within the affected vehicle range which may have been manufactured away from process and in some cases the personal subscriber identity module (psim) card i
- Bulletin:
- SSM72302
- Component:
- 350000 equipment
- Summary:
- "issue b1412-96 being flagged in the gateway module cause under investigation."
- Bulletin:
- SSM72366
- Component:
- 118000 electrical system: software
- Summary:
- "issue diagnostic trouble code (dtc) u001187 'medium speed can communication bus performance ' missing message' may be noted in the auxiliary control module (aucm) during a symptom driven diagnostics (sdd) fault code read. cause softwar
- Bulletin:
- SSM72386
- Component:
- 222000 seats:mid/rear assembly
- Summary:
- "issue: customers may state that the rear seat cushion has excessive bagginess and that there is an increase in wrinkles when compared with previous models. cause: in response to previous feedback from current models the trim developmen
- Bulletin:
- SSM72390
- Component:
- 350000 equipment
- Summary:
- "note this phenomenon can only happen under specific circumstances; it is only when both keys are in close proximity of each other in the vehicle and requires the exterior door handle lock button to be pressed. issue it has been highlig
- Bulletin:
- JTB00394NAS3
- Component:
- 060000 engine (pws)
- Summary:
- "situation: a metallic 'clicking' / 'rasping' noise may be evident from the engine. the noise may be more noticeable when the engine is at idle speed and when the engine is cold. cause: this may be caused by a noisy high pressure fuel pum
- Bulletin:
- SSM71869
- Component:
- 353000 equipment:electrical
- Summary:
- "issue jaguar are currently investigating body control modules (bcm) and remote function actuators (rfa) replaced for a non-start condition. following supplier analysis the modules have been categorised as ""no fault found"". cause curr
- Bulletin:
- SSM72206
- Component:
- 110000 electrical system
- Summary:
- "issue only applicable to software versions 30.3 (gen 3) fk72-14c104-af and 29.3 (gen 2) dpla-14c104-ag when checking for fault codes logged in the kvm (keyless vehicle module) also known as the rfa (remote function actuator) f000- 63/u
- Bulletin:
- SSM72390
- Component:
- 118000 electrical system: software
- Summary:
- "issue it has been highlighted that it is possible to lock the vehicle with both keys inside. keys are held together by cable ties when delivered to the retailer. cause software error."
- Bulletin:
- SSM72394
- Component:
- 118000 electrical system: software
- Summary:
- "issue: 1. when using the incontrol touch map updater to activate a secure digital (sd) card there have been isolated reports that no on-screen message was displayed to confirm the card activation had been completed successfully. 2. the
- Bulletin:
- SSM72407
- Component:
- 060000 engine (pws)
- Summary:
- "issue: customer may report white crystals found around scr filler neck in the luggage area. cause: early build process weakness within jaguar xf production facility where scr/adblue has potential to leak onto vehicle rear luggage compart
- Bulletin:
- SSM72415
- Component:
- 111000 electrical system:battery
- Summary:
- "issue: after using symptom driven diagnostics (sdd) to activate transportation mode on a vehicle, a battery drain may be experienced. cause: when transportation mode is selected, sdd functions correctly and activates transportation mode
- Bulletin:
- JTB00430NAS1
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- "situation: the transmission may exhibit poor shift quality when selecting drive (d) or reverse (r) from a stop or with low speed engagement. cause: this may be caused by transmission control module software not being optimized."
- Bulletin:
- JTB00446NAS1
- Component:
- 111000 electrical system:battery
- Summary:
- "situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is illumi
- Bulletin:
- JTB00446NAS2
- Component:
- 111000 electrical system:battery
- Summary:
- "situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is illumi
- Bulletin:
- SSM72498
- Component:
- 200000 wheels
- Summary:
- "issue: wheel stud failures (fractures). cause: overload fracture due to incorrect torque being applied or incorrect process application and sequence being applied to the wheel stud following wheel removal and refit."
- Bulletin:
- SSM72516
- Component:
- 350000 equipment
- Summary:
- "issue: x260 boot spring detaching from body in white bracket and / or spigot bracket cause: tolerance between fulcrum points on components"
- Bulletin:
- JTB00267NAS2
- Component:
- 018000 steering: adaptive steering
- Summary:
- Situation: a vibration or shaking sensation coming from different areas of the vehicle may be evident while driving. this may be felt through the steering wheel and/or through the seats/vehicle body. it may, or may not, occur during braking
- Bulletin:
- JTB00417NAS3
- Component:
- 103000 power train:automatic transmission
- Summary:
- Situation: an oil leak may be evident from underneath the vehicle or discovered during routine service.
- Bulletin:
- JTB00492NAS1
- Component:
- 113000 electrical system:starter assembly
- Summary:
- Situation: the auto stop/start system may be inoperative.
- Bulletin:
- JTB00493NAS1
- Component:
- 103600 power train:automatic transmission:cooling unit and lines
- Summary:
- "situation: a 'howl' noise may be evident from the vehicle at lowspeed overrun (between 1,800-1,100 rpm)."
- Bulletin:
- SSM72293
- Component:
- 353600 equipment:air conditioner
- Summary:
- Issue: customers or technicians may report that the hvac cabin temperature control does not function correctly and is stuck at 22 degrees centigrade or 72 degrees fahrenheit. customer or technician may also see the message 'a/c system in hi
- Bulletin:
- SSM72768
- Component:
- 111000 electrical system:battery
- Summary:
- "issue a customer may report that a low battery warning message is displayed on the instrument cluster and eco stop/start unavailable. "
- Bulletin:
- SSM72770
- Component:
- 118000 electrical system: software
- Summary:
- "issue customers have complained that the voice recognition does not recognise their command using the 'say what they see/say a command' function. accents and regional dialects are not being recognised."
- Bulletin:
- SSM72773
- Component:
- 110000 electrical system
- Summary:
- "issue a customer may report a concern that, when an external media source is connected to the in car entertainment system using the relevant usb cable only, the device is not connecting to the vehicle."
- Bulletin:
- 6-293NAS
- Component:
- 022400 suspension:rear:shock absorber
- Summary:
- "description a potential issue has been identified on a limited number of vehicles listed in the affected vehicle range where the rear shock absorber top mounting(s) may cause a knocking noise."
- Bulletin:
- JTB00446NAS3
- Component:
- 111000 electrical system:battery
- Summary:
- "situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is ill
- Bulletin:
- JTB00471NAS1
- Component:
- 060000 engine (pws)
- Summary:
- "situation: the engine malfunction indicator lamp (mil) may be illuminated, diagnostic trouble code (dtc) p068a-00 stored in the powertrain control module (pcm), and dtc index actions are unable to resolve the concern. cause: this may be d
- Bulletin:
- K353NAS1
- Component:
- 022400 suspension:rear:shock absorber
- Summary:
- "situation: an issue has been identified on a limited number of vehicles within the affected vehicle range where the rear shock absorber top mounting(s) may cause a knocking noise. action: retailers are required to hold only affected new v
- Bulletin:
- SSM72206
- Component:
- 110000 electrical system
- Summary:
- Kvm component protection time-out is logged
- Bulletin:
- SSM72293
- Component:
- 110000 electrical system
- Summary:
- Hvac cabin temperature control does not function properly
- Bulletin:
- SSM72598
- Component:
- 110000 electrical system
- Summary:
- Touch screen dtc b14ad-96 is displayed
- Bulletin:
- SSM72600
- Component:
- 110000 electrical system
- Summary:
- Navigation system error message
- Bulletin:
- SSM72609
- Component:
- 118000 electrical system: software
- Summary:
- Cannot switch sdars channels
- Bulletin:
- SSM72613
- Component:
- 118000 electrical system: software
- Summary:
- Software level check for incontrol touch pro
- Bulletin:
- SSM72617
- Component:
- 060000 engine (pws)
- Summary:
- Coolant expansion tank pressure caps leaking
- Bulletin:
- SSM72652
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Diffulties activating navigation sd card
- Bulletin:
- SSM72658
- Component:
- 110000 electrical system
- Summary:
- Difficulty activating telematics
- Bulletin:
- SSM72667
- Component:
- 110000 electrical system
- Summary:
- Sim card may be lost or damaged
- Bulletin:
- SSM72668
- Component:
- 045000 service brakes, air:disc
- Summary:
- Excessive corrosion on vehicle brake disc friction faces which could result in brake noise and/or judder
- Bulletin:
- 6-288USA
- Component:
- 350000 equipment
- Summary:
- An issue has been identified on a limited number of vehicles within the affected vehicle range, fitted with navigation, where an update to the vehicle's car configuration file (ccf) is required to enable incontrol® apps functionality."
- Bulletin:
- 6-289NAS
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- An issue has been identified on a limited number of vehicles within the affected vehicle range, fitted with navigation, where an update to the vehicle's car configuration file (ccf) is required to enable configurable dynamics functionality.
- Bulletin:
- JTB00460NAS1
- Component:
- 118000 electrical system: software
- Summary:
- "situation: the vehicle may lock with both keys in the vehicle when operating the exterior handle. cause: this may be caused by a software issue with the remote function actuator (rfa)."
- Bulletin:
- JTB00463NAS1
- Component:
- 034520 service brakes, hydraulic:foundation components:disc:pads
- Summary:
- "situation: the amber brake warning lamp in the instrument cluster may prematurely illuminate. cause: this may be caused by the front brake pad wear sensor lead contacting the front left road wheel."
- Bulletin:
- K342NAS1
- Component:
- 118000 electrical system: software
- Summary:
- "situation: an issue has been identified on a limited number of vehicles within the affected vehicle range, fitted with navigation, where an update to the vehicle's car configuration file (ccf) is required to enable incontrol apps functio
- Bulletin:
- K355NAS1
- Component:
- 350000 equipment
- Summary:
- "situation: an issue has been identified on a limited number of vehicles listed within the affected vehicle range where an update to the vehicle's car configuration file (ccf) is required to enable configurable dynamics functionality. ac
- Bulletin:
- SSM72591
- Component:
- 110000 electrical system
- Summary:
- "issue. gps antenna is being replaced and is no fault found when tested by supplier gen2.1 systems fitted to xj and xf current car position indicator will not lock onto correct location on map. navigation will display 'gps' icon when in
- Bulletin:
- SSM72596
- Component:
- 022000 suspension:rear
- Summary:
- "issue: if the vehicle requires a rear suspension damper top mount to be replaced; both top mounts should be replaced as a pair. cause: to ensure consistent dynamic performance of the vehicle."
- Bulletin:
- JTB00462NAS1
- Component:
- 220000 seats
- Summary:
- "situation: the rear seat release handle(s) may be loose or adrift. cause: this may be due to the handle clip not being tightly retained"
- Bulletin:
- SSM71966
- Component:
- 030000 brakes (pws)
- Summary:
- "issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
- Bulletin:
- SSM72306
- Component:
- 350000 equipment
- Summary:
- "issue: reports at pdi upon removal of the centre console protection, there is glue residue on the console surface face. cause: high in-vehicle temperatures causing glue to seep from the console protection trim onto the console. when t
- Bulletin:
- SSM72486
- Component:
- 116200 electrical system:ignition:module
- Summary:
- "issue: customers may report whilst pressing the auto stop/start button in their vehicle, a warning message may be displayed in the instrument cluster - auto stop/start not available. dtc b12cd-87 will be logged in the gateway module gwm
- Bulletin:
- SSM72503
- Component:
- 110000 electrical system
- Summary:
- "issued dec 2015. issue the telematics module (tcu) cannot be activated at pdi. cause if a vehicle has both a tcu and wi-fi, and if wi-fi is turned on, the pdi process will attempt to use the personal sims card (psim) for connectivity
- Bulletin:
- SSM72508
- Component:
- 110000 electrical system
- Summary:
- "issued dec 2015. issue vehicles battery claims for battery discharged. cause the battery storage process has not been correctly followed upon vehicle delivery and following a pdi."
- Bulletin:
- SSM72513
- Component:
- 110000 electrical system
- Summary:
- "issued dec 2015. issue for vehicles fitted with the in control touch there could be a customer concern that on collection of their vehicle the correct search country has not been selected in the navigation. action as part of the pdi
- Bulletin:
- SSM72520
- Component:
- 110000 electrical system
- Summary:
- "issued dec 2015. issue the incorrect parts are being replaced when sd card read error message is displayed in the navigation screen. cause sd card"
- Bulletin:
- SSM72557
- Component:
- 118000 electrical system: software
- Summary:
- "when fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae fk72-19h440 - be fk72-19h440 - af fk72-19h440 - bf sdd cannot communicate with
- Bulletin:
- SSM72354
- Component:
- 110000 electrical system
- Summary:
- "issue: instrument cluster displays aeb initializing message (image processing module a (ipma) - dtc c1001-49 flagged). cause: dtc recording strategy is too sensitive."
- Bulletin:
- SSM72443
- Component:
- 162000 structure:body
- Summary:
- "issue: on some x260 models with aeb, there may be instances of brackets debonding from the glass cause: incorrect manufacturing process at the supplier"
- Bulletin:
- SSM72458
- Component:
- 060000 engine (pws)
- Summary:
- "issue: customers may report engine management light (mil) illuminated during the first 1000miles of usage from delivery, with the possibility of a 'no engine restarts in xxx miles, diesel exhaust fluid dosing malfunction' warning message
- Bulletin:
- SSM72477
- Component:
- 060000 engine (pws)
- Summary:
- "issue: the customer may observe a mil in the instrument cluster relating to the engine system (check engine light) and one or more codes stored in the pcm relating to heated oxygen sensor (ho2s) in the exhaust system. the code will refer
- Bulletin:
- SSM72482
- Component:
- 118000 electrical system: software
- Summary:
- "issue: when using the incontrol touch map updater, there have been isolated reports of stability concerns during activating or updating the secure digital (sd) card. cause: version 2.2 of the incontrol touch map updater released had th
- Bulletin:
- SSM72486
- Component:
- 110000 electrical system
- Summary:
- "issue: customers may report whilst pressing the auto stop/start button in their vehicle, a warning message may be displayed in the instrument cluster - auto stop/start not available. dtc b12cd-87 will be logged in the gateway module gwm).
- Bulletin:
- K386NAS1
- Component:
- 350000 equipment
- Summary:
- Situation: an issue has been identified on a limited number of vehicles listed within the affected vehicle range where the overhead sunglass holder appears to be distorted and will not latch correctly in certain conditions.
- Bulletin:
- JTB00500NAS1
- Component:
- 220000 seats
- Summary:
- Situation: only on vehicles with front seats equipped with both massage and front cushion extension functions, a 'click' noise may be heard when raising / lowering the right front seat cushion.
- Bulletin:
- SSM72811
- Component:
- 118000 electrical system: software
- Summary:
- Issue: the touch screen is inoperative with a pop-up message 'input the pin code'. it will also not be possible to open the luggage/tailgate and the glove box.
- Bulletin:
- SSM72821
- Component:
- 118000 electrical system: software
- Summary:
- Issue: retailers have reported difficulties when activating the secure digital (sd) memory card for incontrol touch. during the pre-delivery inspection (pdi) process for vehicles fitted with incontrol touch, multiple concerns have been iden
- Bulletin:
- SSM72823
- Component:
- 110000 electrical system
- Summary:
- Issue: customer may experience more than one of the following issue in the operation of their cd: cd won't eject, incorrect order of ripped cd tracks, intermittent ripping issues, track skipping, no disk shown while attempting to eject, can
- Bulletin:
- SSM72828
- Component:
- 103000 power train:automatic transmission
- Summary:
- Issue: rotary gear shift module selector operation is unavailable following a low voltage event -accompanied by dtc p085d-97. as a consequence the rotary knob will not rise and so normal operation is prevented.
- Bulletin:
- SSM72833
- Component:
- 060000 engine (pws)
- Summary:
- Issue: the ignition lights do not illuminate and the engine will not crank. there is no issue with the locking and unlocking the vehicle.
- Bulletin:
- JTB00415NAS4
- Component:
- 060000 engine (pws)
- Summary:
- Situation: one of the following issues may occur: ' the gear selector led indicator flashes and neutral is involuntarily engaged when coming to a stop. ' the instrument cluster has switched off after an automatic engine stop and driver exit
- Bulletin:
- K392NAS1
- Component:
- 110000 electrical system
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may require an update to the incontrol© touch pro' system to address the following intermittent issues: ' system 'freezes
- Bulletin:
- K410NAS2
- Component:
- 060000 engine (pws)
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the evaporative emission canister hose may show signs of ozone cracking.
- Bulletin:
- JTB00423NAS2
- Component:
- 060000 engine (pws)
- Summary:
- Situation: a 'humming' noise may be evident from the engine when the engine is idling.
- Bulletin:
- JTB00512NAS2
- Component:
- 353000 equipment:electrical
- Summary:
- Situation: the clock display on the touch screen and the instrument cluster appears to 'lose' approximately 2-3 minutes per month and requires a reset on a regular basis.
- Bulletin:
- K437NAS2
- Component:
- 118000 electrical system: software
- Summary:
- Situation: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this software upgra
- Bulletin:
- K439NAS1
- Component:
- 353000 equipment:electrical
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which have been fitted with incorrect literature packs for the incontrol® touch pro? system.
- Bulletin:
- SSM73074
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: when the vehicle is received it is found that the transit bag is 1) ripped and the sd card is missing. 2) the sd card is for the incorrect region. 3) the sd card is missing but the transit bag is intact.
- Bulletin:
- SSM73094
- Component:
- 063000 engine and engine cooling:exhaust system
- Summary:
- Issue: excessive vibration of vehicle and exhaust system when stationary at idle and/or dtc p245b-84 (dtc will only be present on 2.0 diesel engines).
- Bulletin:
- 6-339NAS2
- Component:
- 118000 electrical system: software
- Summary:
- Description of issue: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol© touch pro? system. some customers may have experienced infotainment issues and this sof
- Bulletin:
- 6-338NAS
- Component:
- 353000 equipment:electrical
- Summary:
- Description of issue: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which have been fitted with incorrect literature packs for the incontrol® touch pro? system.
- Bulletin:
- 6-329NAS2
- Component:
- 063100 engine and engine cooling:exhaust system:emission control
- Summary:
- Description of issue: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the evaporative emission canister hose may show signs of ozone cracking.
- Bulletin:
- K410NAS1
- Component:
- 063100 engine and engine cooling:exhaust system:emission control
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the evaporative emission canister hose may show signs of ozone cracking.
- Bulletin:
- JTB00528NAS1
- Component:
- 162900 structure:body:roof and pillars
- Summary:
- Situation: a 'click' / 'creak' noise may be evident from the top of the 'a' pillar area or the front of the roof opening panel.
- Bulletin:
- SSM73035
- Component:
- 046000 service brakes, air:antilock
- Summary:
- Issue: warranty claims are being submitted for abs modulator replacement, when the dtc present on the vehicle indicates a specific diagnostic path to be taken, and not resulting in a requirement for replacement.
- Bulletin:
- JTB00518NAS2
- Component:
- 060000 engine and engine cooling
- Summary:
- Situation: an engine coolant leak may be evident from the engine coolant expansion tank filler neck. this may be accompanied by steam from under the hood and/or an engine overheat message displayed on the instrument cluster.
- Bulletin:
- SSM72758
- Component:
- 020000 suspension
- Summary:
- Issue: excessive vibration of vehicle and exhaust system when stationary at idle.
- Bulletin:
- K445NAS1
- Component:
- 060000 engine and engine cooling
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience low levels of coolant, which can trigger a low coolant level warning and eventually lead to engine overhea
- Bulletin:
- SSM72557
- Component:
- 110000 electrical system
- Summary:
- When fitting a new remote function actuator (rfa) (referred to as the keyless vehicle module - kvm on sdd) with a module part number of: fk72-19h440 - ae, fk72-19h440 - be, fk72-19h440 - af, fk72-19h440 - bf sdd cannot communicate with th
- Bulletin:
- K426NAS2
- Component:
- 110000 electrical system
- Summary:
- Situation: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the gateway module (gwm) stays awake and keeps the controller area network (can) awake. this constant current drain of 3
- Bulletin:
- 6-334NAS
- Component:
- 060000 engine and engine cooling
- Summary:
- Description of issue: a potential issue has been identified on a limited number of vehicles within the listed affected vehicle range which may experience low levels of coolant, which can trigger a low coolant level warning and eventually le
- Bulletin:
- JA16GI-17
- Component:
- 110000 electrical system
- Summary:
- Please be advised that service action k426, gateway module (gwm) stay awake - battery drain, has been reinstated with immediate effect.
- Bulletin:
- JTB00483NAS1
- Component:
- 060000 engine (pws)
- Summary:
- Situation: a ticking noise may be heard in the passenger compartment while driving with the engine under load. the noise increases/decreases relative to engine speed.
- Bulletin:
- H017NAS2
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Situation: an issue has been identified on certain vehicles within the listed affected vehicle range which may experience the satellite digital audio radio service (sdars) system 'freeze' on the current channel, not allowing users to select
- Bulletin:
- JTB00461NAS2
- Component:
- 356000 equipment adaptive
- Summary:
- Situation: the front overhead console sunglasses holder may appear to be distorted and will not latch correctly in certain conditions.
- Bulletin:
- 6-349NAS
- Component:
- 110000 electrical system
- Summary:
- Description of issue an issue has been identified on a limited number of vehicles within the listed affected vehicle range which may have a cable assembly for the usb network between the usb hub and the digital disc player that does not
- Bulletin:
- JTB00551NAS1
- Component:
- 060000 engine (pws)
- Summary:
- A rubbing noise from the engine compartment may be evident
- Bulletin:
- K455NAS1
- Component:
- 350000 equipment
- Summary:
- Usb network between usb hub and digital disc player does not match specification
- Bulletin:
- SSM73249
- Component:
- 060000 engine and engine cooling
- Summary:
- Coolant leaking from coolant resrvior cap
- Bulletin:
- SSM73285
- Component:
- 185000 vehicle speed control:cruise control
- Summary:
- Heads up display does not display cruise control value below 20mph or 20kph
- Bulletin:
- SSM73298
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Tcu fails activation and dtc u2109 flagged
- Bulletin:
- SSM73304
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Issue: customers may report the engine management light (mil) is illuminated with the possibility of a ?traction reduced - 2 wheel drive only? warning message displayed within the instrument cluster message centre and dtc?s p1888-18, p188
- Bulletin:
- SSM72933
- Component:
- 010000 steering
- Summary:
- issue: a customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column. this issue is affecting x260, x760 and x761.
- Bulletin:
- SSM72354
- Component:
- 117000 digital instrument panel
- Summary:
- issue: instrument cluster displays aeb initializing message (image processing module a (ipma) - dtc c1001-49 flagged).
- Bulletin:
- SSM73310
- Component:
- 110000 electrical system
- Summary:
- Issue: sim card does not latch in sim slot or cannot be read.
- Bulletin:
- SSM73139
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Issue: users might be experiencing an issue where the navigation guidance may not work. when navigation destination is set and voice guidance is enabled, the user may not experience the instructions with the voice guidance for navigation.
- Bulletin:
- K437NAS5
- Component:
- 118000 electrical system: software
- Summary:
- Situation: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this software upgra
- Bulletin:
- SSM72926
- Component:
- 110000 electrical system
- Summary:
- Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
- Bulletin:
- JTB00553NAS1
- Component:
- 110000 electrical system
- Summary:
- Situation: the roof blind may not open correctly. upon diagnosis, diagnostic trouble code (dtc) b13cb-87 may be stored.
- Bulletin:
- SSM73473
- Component:
- 010000 steering
- Summary:
- Issue: vehicle user reports a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
- Bulletin:
- K455NAS3
- Component:
- 350000 equipment
- Summary:
- Situation: an issue has been identified on certain vehicles within the listed affected vehicle range which may have a cable assembly for the usb network between the usb hub and the digital disc player that does not match the specification r
- Bulletin:
- 6-339NAS
- Component:
- 118000 electrical system: software
- Summary:
- Description of issue: jaguar land rover have developed the latest software upgrade in response to customer feedback on the performance of the incontrol® touch pro? system. some customers may have experienced infotainment issues and this sof
- Bulletin:
- SSM72933
- Component:
- 010000 steering
- Summary:
- issue: a customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column. this issue is affecting x260, x760 and x761.
- Bulletin:
- SSM73549
- Component:
- 110000 electrical system
- Summary:
- Issue: at pdi or at normal service, the dealer may find dtc - u3000 - 49 control module internal electronic failure ? recorded in the side object detection left (sodl) or side object detection right(sodr) without any customer impact on the
- Bulletin:
- SSM73298
- Component:
- 110000 electrical system
- Summary:
- Issue: technician may report one of the following conditions during or post pdi: dtc u2109-09 (back up battery component failures) during pdi it may not be possible to activate telematics services vehicle message centre may display "sos lim
- Bulletin:
- JTB00528NAS2
- Component:
- 162900 structure:body:roof and pillars
- Summary:
- Situation: a 'click' / 'creak' noise may be evident from the top of the a-pillar area or the front of the roof opening panel.
- Bulletin:
- JTB00552NAS3
- Component:
- 118000 electrical system: software
- Summary:
- Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade. customers may have experienced infotainment poor performance/reliability and this softwa
- Bulletin:
- JTB00578NAS1
- Component:
- 110000 electrical system
- Summary:
- Situation: the keyless entry system lock function may not operate or operates intermittently.
- Bulletin:
- SSM73095
- Component:
- 061200 engine and engine cooling:engine:diesel
- Summary:
- Issue: ingenium i4 2.0l diesel vehicles which are logging p026a-77 - charge air cooler efficiency below threshold and p023b-11 - charge air cooler coolant pump control circuit low - circuit short to ground within the powertrain control modu
- Bulletin:
- SSM73554
- Component:
- 110000 electrical system
- Summary:
- Issue: park distance control (pdc) audio tones inconsistent with visual display.
- Bulletin:
- SSM73473
- Component:
- 010000 steering
- Summary:
- Issue: vehicle user reports a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
- Bulletin:
- JTB00573NAS1
- Component:
- 162320 structure:body:door/window:emergency exit
- Summary:
- Situation: when installing the removable rear quarter window to the vehicle, it may be difficult to operate the locking lever.
- Bulletin:
- SSM73543
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Issue: the solid state drive (ssd) within the infotainment master controller (imc) fails on vehicles fitted with incontrol touch pro audio systems which causes navigation, speech and media library to be unavailable to the customer with the
- Bulletin:
- JTB00571NAS1
- Component:
- 162300 structure:body:door
- Summary:
- Situation: a creak noise may be evident from the a-pillar and/or b-pillar area when opening a front or rear door.
- Bulletin:
- JTB00592NAS1
- Component:
- 130000 visibility
- Summary:
- Situation: the lighting control switch and/or the wiper control switch may not operate or operates intermittently.
- Bulletin:
- JTB00593NAS1
- Component:
- 118000 electrical system: software
- Summary:
- Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance/introduce the following features and functions:? introduction of text
- Bulletin:
- SSM58558
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: submitting a brake noise epqr
- Bulletin:
- JTB00552NAS4
- Component:
- 118000 electrical system: software
- Summary:
- Situation: in response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade. customers may have experienced infotainment poor performance/reliability and this softwa
- Bulletin:
- SSM73588
- Component:
- 110000 electrical system
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
- Bulletin:
- SSM73588
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
- Bulletin:
- SSM73588 Attachm
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
- Bulletin:
- SSM73588 Attachm
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
- Bulletin:
- JTB00593NAS2
- Component:
- 118000 electrical system: software
- Summary:
- In response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? introduction of text message
- Bulletin:
- JTB00547NAS2
- Component:
- 110000 electrical system
- Summary:
- The anti-lock brake system (abs) warning light may be illuminated in the instrument cluster. upon further inspection, diagnostic trouble code (dtc) c0031-2f, c0031-29, c0031-31, c0031-62, c0034-2f, c0034-29, c0034-41, and/or c0034-62 may be
- Bulletin:
- SSM73633
- Component:
- 110000 electrical system
- Summary:
- Issue: when crossing into a different country in control secure may incorrectly determine that the vehicle has been stolen. this will result in the telematics service provider (tsp) contacting the customer to confirm if theft has occurred
- Bulletin:
- SSM73636
- Component:
- 161000 structure:frame and members
- Summary:
- Issue: there is a possibility that some xf vehicles within the vin range above - ordered with 'black pack' option - have the front bumper trims and other features incorrectly built against the ordered specification.
- Bulletin:
- JTB00492NAS3
- Component:
- 113000 electrical system:starter assembly
- Summary:
- The auto stop/start system may be inoperative.
- Bulletin:
- SSM73588
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
- Bulletin:
- SSM73588 Attachm
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
- Bulletin:
- SSM73588 Attachm
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
- Bulletin:
- SSM72865
- Component:
- 080000 fuel system, diesel
- Summary:
- Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
- Bulletin:
- SSM72865 Attachm
- Component:
- 080000 fuel system, diesel
- Summary:
- Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
- Bulletin:
- SSM73603
- Component:
- 080000 fuel system, diesel
- Summary:
- Issue: fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with diesel fuel.
- Bulletin:
- SSM73599
- Component:
- 080000 fuel system, diesel
- Summary:
- Issue: in cold weather (below -15 degrees celsius / 5 degrees fahrenheit) diesel engines can experience difficulties with starting or engine running. this can lead to roadside assistance being necessary.
- Bulletin:
- JA17TE-09
- Component:
- 020000 suspension
- Summary:
- Temporary suspension of 17c next generation infotainment (ngi) download
- Bulletin:
- SSM73700
- Component:
- 118000 electrical system: software
- Summary:
- Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
- Bulletin:
- SSM73511
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Issue: jaguar headlining cleaning products
- Bulletin:
- SSM73542
- Component:
- 060000 engine (pws)
- Summary:
- Issue: rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is under slight load and on overrun.
- Bulletin:
- SSM73201
- Component:
- 117000 digital instrument panel
- Summary:
- Issue: customer may report mil (malfunction indicator light) and / or a restricted performance warning on their instrument display. dtc's may be flagged p0404-77/84, p042e-72 or p042f-73 applicable to 16my onwards for ingenium 2.0d & 3.0 td
- Bulletin:
- SSM73473
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle
- Bulletin:
- SSM73473 Attachm
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle
- Bulletin:
- SSM73588
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
- Bulletin:
- SSM73588 Attachm
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
- Bulletin:
- SSM73588 Attachm
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours
- Bulletin:
- SSM72865
- Component:
- 073200 fuel system, gasoline:fuel injection system:injectors
- Summary:
- Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
- Bulletin:
- SSM72865 Attachm
- Component:
- 073200 fuel system, gasoline:fuel injection system:injectors
- Summary:
- Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
- Bulletin:
- SSM73603
- Component:
- 070000 fuel system, gasoline
- Summary:
- Issue: fuel misting may be seen from the fuel tank filler neck, with the fuel filler cap removed and when filling with diesel fuel.
- Bulletin:
- SSM73599
- Component:
- 061200 engine and engine cooling:engine:diesel
- Summary:
- Issue: in cold weather (below -15 degrees celsius / 5 degrees fahrenheit) diesel engines can experience difficulties with starting or engine running. this can lead to roadside assistance being necessary.
- Bulletin:
- JTB00556NAS1
- Component:
- 062200 engine and engine cooling:cooling system:fan
- Summary:
- The electric cooling fans may continue to operate, causing a noise from the engine compartment. the engine malfunction indicator lamp (mil) may also be illuminated with diagnostic trouble code (dtc) p0116-24 stored.
- Bulletin:
- SSM73700
- Component:
- 118000 electrical system: software
- Summary:
- Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
- Bulletin:
- SSM73511
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Issue: jaguar headlining cleaning products
- Bulletin:
- SSM73542
- Component:
- 060000 engine (pws)
- Summary:
- Issue: rattle noise from turbo waste gate actuator which is more evident from engine cold start but also when engine is under slight load and on overrun.
- Bulletin:
- SSM73201
- Component:
- 060000 engine (pws)
- Summary:
- Issue: customer may report mil (malfunction indicator light) and / or a restricted performance warning on their instrument display. dtc's may be flagged p0404-77/84, p042e-72 or p042f-73 applicable to 16my onwards for ingenium 2.0d & 3.0 td
- Bulletin:
- SSM73473
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle
- Bulletin:
- SSM73473 Attachm
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle
- Bulletin:
- SFCC_14DEC17
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Presentation from dealer shop foreman conference call
- Bulletin:
- SSM73067
- Component:
- 060000 engine (pws)
- Summary:
- Issue: jlr is investigating 3.0l & 5.0l supercharger noise, post vin's on jtb00349v2 & jtb00356v2.
- Bulletin:
- SSM73381
- Component:
- 160000 structure
- Summary:
- Issue: body panel(s)unibody
- Bulletin:
- SSM72498
- Component:
- 200000 wheels
- Summary:
- Issue: wheel stud failures (fractures).
- Bulletin:
- SSM73410
- Component:
- 100000 power train
- Summary:
- issue: a technician may want to run the ?powertrain ? transmission module adaption clear? routine, for any vehicle with an 8hp transmission, and will not be able to find the routine within sdd.
- Bulletin:
- SSM73384
- Component:
- 100000 power train
- Summary:
- Issue: rear differential oil leak evident from the pinion seal.
- Bulletin:
- SSM72933
- Component:
- 010000 steering
- Summary:
- Issue: a customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column. this issue is affecting x260, x760 and x761.
- Bulletin:
- JTB00515NAS2
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- The engine malfunction indicator lamp (mil) may be illuminated with diagnostic trouble code (dtc) p025c-11 stored in the powertrain control module (pcm).
- Bulletin:
- JTB00528NAS3
- Component:
- 162900 structure:body:roof and pillars
- Summary:
- A 'click' / 'creak' noise may be evident from the top of the a-pillar area or the front of the roof opening panel.
- Bulletin:
- SFCC_08MAR18
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Jaguar land rover shop foreman conference call
- Bulletin:
- SFCC_08MAR18_05
- Component:
- 160000 structure
- Summary:
- Tcu water ingress
- Bulletin:
- SSM73789
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
- Bulletin:
- SSM73789 Attachm
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
- Bulletin:
- SSM73789 Attachm
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
- Bulletin:
- SSM73789 Attachm
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
- Bulletin:
- SSM73789 Attachm
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: the customer may experience a whirring/grinding noise while cranking the engine. in some cases the vehicle will not crank in addition, both the starter motor and the flywheel gear may be worn/damaged ? see attached photos
- Bulletin:
- SFCC-11JAN18 Att
- Component:
- 061200 engine and engine cooling:engine:diesel
- Summary:
- A customer may report a check engine light is illuminated on the instrument cluster. the cel may be paired with dtc p2002-00 stored in the pcm for dpf efficiency. should any repairs be made on a vehicle with this issue, please submit an epq
- Bulletin:
- SSM73798
- Component:
- 118000 electrical system: software
- Summary:
- Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
- Bulletin:
- JTB00606NAS1
- Component:
- 350000 equipment
- Summary:
- The incontrol® secure system may incorrectly identify the vehicle as stolen after crossing an international border. this will result in the telematics service provider contacting the customer to confirm if theft has occurred. until the cust
- Bulletin:
- SSM73588
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
- Bulletin:
- SSM73588 Attachm
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
- Bulletin:
- SSM73588 Attachm
- Component:
- 111000 electrical system:battery
- Summary:
- Issue: customers may report a flat battery or ?low battery - please start engine? message after the vehicle has been standing for 24 to 60 hours.
- Bulletin:
- JTB00578NAS2
- Component:
- 110000 electrical system
- Summary:
- The keyless entry system lock function may not operate or operates intermittently.
- Bulletin:
- SSM73156
- Component:
- 136000 visibility:windshield wiper/washer
- Summary:
- Issue: a customer may present a vehicle exhibiting judder and / or noise from the front wiper blade during normal operation.
- Bulletin:
- SSM73809
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Issue: powertrain transmission module learn adaption routine has been instated on sdd/pathfinder.
- Bulletin:
- SSM73814
- Component:
- 060000 engine (pws)
- Summary:
- Issue: customer reports that, intermittently, the vehicle will not crank.
- Bulletin:
- SSM73793
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- Issue: in some cases vehicles that have been updated to incontrol touch pro version 17c4, the infotainment system can no longer process voice inputs or outputs. common symptoms are reported as: voice commands are not recognized. voice outpu
- Bulletin:
- JTB00619NAS1
- Component:
- 110000 electrical system
- Summary:
- The 'hood open' warning message may be displayed on the instrument cluster (ic) and/or the security system status indicator gives an audible warning to indicate that the hood is not latched correctly when the hood has been correctly latched
- Bulletin:
- SSM73822
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
- Bulletin:
- SSM73822 Attachm
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
- Bulletin:
- SSM73824
- Component:
- 111000 electrical system:battery
- Summary:
- Action: when completing primary battery diagnosis for eco stop concerns, it is recommended to use the midtronics grx-3080 battery tester. jlr are currrently investigating a hand held battery tester to replace the midtronics exp-1080. the mi
- Bulletin:
- SSM73813
- Component:
- 131000 visibility:windshield
- Summary:
- Issue: jlr quality are investigating issues with cracks in front windscreens on f-pace x761 xj x351 xf x260 xe x760 f-type x152
- Bulletin:
- SSM73813 Attachm
- Component:
- 131000 visibility:windshield
- Summary:
- Issue: jlr quality are investigating issues with cracks in front windscreens on f-pace x761 xj x351 xf x260 xe x760 f-type x152
- Bulletin:
- JTB00518NAS3
- Component:
- 060000 engine (pws)
- Summary:
- Situation: an engine coolant leak may be evident from the engine coolant expansion tank filler neck. this may be accompanied by steam from under the hood and/or an engine overheat message displayed on the instrument cluster.
- Bulletin:
- JTB00544NAS1
- Component:
- 162300 structure:body:door
- Summary:
- Situation: a front and/or rear door primary seal may become loose/adrift from the lower edge of the door.
- Bulletin:
- K436NAS2
- Component:
- 162200 structure:body:bumpers
- Summary:
- Situation: an issue has been identified on certain vehicles within the listed affected vehicle range where the luggage compartment lid may foul the rear bumper cover when closing, resulting in paint damage to the bumper cover.
- Bulletin:
- K450 UPS8816-1bN
- Component:
- 162200 structure:body:bumpers
- Summary:
- Situation: an issue has been identified on certain vehicles within the listed affected vehicle range where the luggage compartment lid latch cover may either become loose or fall off into the luggage compartment. this does not affect the fu
- Bulletin:
- SSM72925
- Component:
- 103300 power train:automatic transmission:gear position indication (prndl)
- Summary:
- Issue: exterior door mirror dip position does not always return to previously set position when reverse gear is engaged and then changed back to drive.
- Bulletin:
- 6-343NAS
- Component:
- 170000 latches/locks/linkages
- Summary:
- Description of issue: an issue has been identified on a limited number of vehicles within the listed affected vehicle range where the luggage compartment lid latch cover may either become loose or fall off into the luggage compartment. this
- Bulletin:
- SSM73019
- Component:
- 271000 lane departure: warning
- Summary:
- Issue the image processing module a (ipma module, forward looking camera) is being changed unnecessarily and to aid in correctly diagnosing customer issues related to the lane keep assist(lka) and lane departure warning(ldw) features. t
- Bulletin:
- JTB00567NAS2
- Component:
- 160000 structure
- Summary:
- A creak noise may be evident from the front bulkhead.
- Bulletin:
- JTB00633NAS1
- Component:
- 050000 parking brake
- Summary:
- The electric park brake (epb) may not release fully and the brake warning lamp will illuminate on the instrument cluster with the warning message 'recalibrate epb' displayed in the message center.
- Bulletin:
- SFCC_10MAY18_01
- Component:
- 110000 electrical system
- Summary:
- Upon investigation a technician may find that the telematics control module (tcu) is not reporting on the network.
- Bulletin:
- SSM73728
- Component:
- 110000 electrical system
- Summary:
- Issue: the customer is unable to start their vehicle or a warning message displayed on the instrument cluster "re-start will not be possible in xxxx miles". any of the following dtc's may have been triggered: p203b, p203c, p203d, p215c. alt
- Bulletin:
- SSM72307
- Component:
- 110000 electrical system
- Summary:
- Issue: the message "radar sensor blocked" appears in instrument pack display. if blockage occurs while acc is being used, ?driver intervene? and/or "radar sensor blocked" message will appear on the cluster and dtc c1a67-97 is also set. blo
- Bulletin:
- SSM72598
- Component:
- 350000 equipment
- Summary:
- Issue: when diagnosisng the touch screen the dtc b14ad-96 is displayed.
- Bulletin:
- SSM73462
- Component:
- 350000 equipment
- Summary:
- Issue: 1/ when the iphone is connected to bluetooth, the user gets an incoming call. the user will not be able to hear the callers voice. in order to hear the voice the user has to go to the phone screen options and select the vehicle phone
- Bulletin:
- SSM72302
- Component:
- 110000 electrical system
- Summary:
- Issue: b1412-96 being flagged in the gateway module
- Bulletin:
- SSM73798.1
- Component:
- 110000 electrical system
- Summary:
- Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
- Bulletin:
- JTB00514NAS4
- Component:
- 110000 electrical system
- Summary:
- The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through tracks, and/or 'locks up.' on-screen commands and eject cd may also fail to operate. an ignition cycle usually temporarily re
- Bulletin:
- SSM73844
- Component:
- 140000 air bags
- Summary:
- In the event that an srs firing circuit is found to be damaged, please refer to scn jlrp00128 and topix (workshop manual section 418-02 - description and operation ? diagnosis and testing) for the updated wiring repair standard and guidelin
- Bulletin:
- SSM73850
- Component:
- 110000 electrical system
- Summary:
- Issue: the technician may notice that the all terrain control module (atcm) shows offline within the ecu diagnostics menu, of pathfinder. the concern prevents the technician from using pathfinder to diagnose or rectify concerns with atcm.
- Bulletin:
- SSM73852
- Component:
- 110000 electrical system
- Summary:
- issue: customer may complain that ? gearbox fault is displayed on the instrument cluster (ic) flashing ?d? on the transmission control switch and/or instrument cluster (ic) following an eco stop/start event.
- Bulletin:
- SSM73798
- Component:
- 118000 electrical system: software
- Summary:
- Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
- Bulletin:
- SSM73854
- Component:
- 120000 exterior lighting
- Summary:
- Issue: customer may report water ingress into the vehicle via the rear high mounted stop lamp up to vin ranges, xf - y00001 - 59625 2016 my - 2017my, xe - 900001 -995971 2016 - 2017 solihull, xe - p00126- p28201 2017 - 2017
- Bulletin:
- SSM73814
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: customer reports that, intermittently, the vehicle will not crank.
- Bulletin:
- SSM73671
- Component:
- 110000 electrical system
- Summary:
- A customer may report one or more of: lack of power, restricted performance displayed on instrument cluster (ic), malfunction indicator light (mil) appears on instrument cluster (ic).
- Bulletin:
- SSM72960
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: tunescan does not operate, scrolling window animation is constantly running.
- Bulletin:
- SSM73798
- Component:
- 110000 electrical system
- Summary:
- Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
- Bulletin:
- H017NAS3
- Component:
- 118000 electrical system: software
- Summary:
- An issue has been identified on certain vehicles within the listed affected vehicle range which may experience the satellite digital audio radio service (sdars) system 'freeze' on the current channel, not allowing users to select another ch
- Bulletin:
- SSM73888
- Component:
- 190000 tires
- Summary:
- Issue: low speed manoeuvring front tyre skipping phenomenon
- Bulletin:
- SSM73888 Attachm
- Component:
- 190000 tires
- Summary:
- Issue: low speed manoeuvring front tyre skipping phenomenon
- Bulletin:
- SFCC_14JUN18_10_
- Component:
- 060000 engine and engine cooling
- Summary:
- A customer may experience a coolant leak or engine overheat condition.
- Bulletin:
- SFCC_14JUN18_14_
- Component:
- 353600 equipment:air conditioner
- Summary:
- A customer may report a noise or low air flow from the hvac system
- Bulletin:
- SSM73930
- Component:
- 118000 electrical system: software
- Summary:
- Issue: in some cases, vehicles that have been updated to incontrol touch pro with version 18b, the infotainment system can no longer provide navigation destination entry via voice control.
- Bulletin:
- SSM73929 Attachm
- Component:
- 034500 service brakes, hydraulic:foundation components:disc
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SSM73929 Attachm
- Component:
- 034500 service brakes, hydraulic:foundation components:disc
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- JTB00552NAS6
- Component:
- 118000 electrical system: software
- Summary:
- In response to customer feedback on the performance of the incontrol® touch pro? system, jaguar land rover has developed a software upgrade designed to enhance the robustness of a range of system features and functions.
- Bulletin:
- SSM74000
- Component:
- 118000 electrical system: software
- Summary:
- Issue: jaguar land rover has identified concerns that affects the update of the infotainment master controller (imc) .the concern occurs when updating to phase 4.0 using pathfinder 180
- Bulletin:
- SSM73975
- Component:
- 060000 engine (pws)
- Summary:
- Issue: jlr have received a number of reports reference timing chain cover plugs. customers may complain of engine oil leaks as these plugs have become loose or come adrift over time.
- Bulletin:
- SSM73960
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Issue: the customer reports reduced performance with p0191-85 observed in the pcm. this may or may not also illuminate the mil. dtcs p168f-00, p2178-00, or p144c-00 may be stored also.
- Bulletin:
- SSM73690
- Component:
- 110000 electrical system
- Summary:
- Issue: customer experiences park brake warning message on instrument cluster. park brake may not release. one or more of the following dtc's may be stored in the anti lock brake system control module: c2007-13 - right motor - circuit open,
- Bulletin:
- SSM73690 Attachm
- Component:
- 050000 parking brake
- Summary:
- Issue: customer experiences park brake warning message on instrument cluster. park brake may not release. one or more of the following dtc's may be stored in the anti lock brake system control module: c2007-13 - right motor - circuit open,
- Bulletin:
- SSM73690 Attachm
- Component:
- 110000 electrical system
- Summary:
- Issue: customer experiences park brake warning message on instrument cluster. park brake may not release. one or more of the following dtc's may be stored in the anti lock brake system control module: c2007-13 - right motor - circuit open,
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 110000 electrical system
- Summary:
- Customersmay report a check engine lamp illumination on the instrument cluster.
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 350000 equipment
- Summary:
- Incontrol touch pro phase 4 customer letter
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 350000 equipment
- Summary:
- Sim card activation issues
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 110000 electrical system
- Summary:
- 18c - new face of incontrol touch pro and 18c software improvements
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 110000 electrical system
- Summary:
- A customer may report "hood open" message displays on ip with hood closed.
- Bulletin:
- JTB00591NAS2
- Component:
- 220000 seats
- Summary:
- The front row seat backrest cover(s) and/or cushion cover(s) may exhibit premature cosmetic wear. this affects only vehicles with light oyster color seat trim.
- Bulletin:
- SSM74034
- Component:
- 110000 electrical system
- Summary:
- Issue: while carrying out the pre delivery inspection (pdi) using pathfinder it may be found that the passive start and lock/ unlock functionality using the key remote is not operating. the message ?smart key not found? may also appear on
- Bulletin:
- SSM74054
- Component:
- 110000 electrical system
- Summary:
- Issue: ?sos limited availability? warning is displayed on the ic (instrument cluster along with diagnostic trouble code (dtc) u3000-49 logged in the tcu (telematics control unit).
- Bulletin:
- SSM74048
- Component:
- 353000 equipment:electrical
- Summary:
- Issue: customers may complain that the wireless head phones for dual screen view or rear seat entertainment are inoperative.
- Bulletin:
- SSM74023
- Component:
- 060000 engine and engine cooling
- Summary:
- Issue: the customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing seam.
- Bulletin:
- SSM73960.2
- Component:
- 100000 power train
- Summary:
- Issue: the customer reports reduced performance with p0191-85 observed in the pcm. this may or may not also illuminate the mil. dtcs p168f-00, p2178-00, or p144c-00 may be stored also.
- Bulletin:
- SSM73929
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SSM73929 Attachm
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SSM73929 Attachm
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
- Bulletin:
- SSM73948
- Component:
- 110000 electrical system
- Summary:
- Issue: customers may report that the stop start function is intermittently not working for long periods of time during a drive cycle.
- Bulletin:
- SFCC Jul12 2018
- Component:
- 060000 engine and engine cooling
- Summary:
- A customer may complain of a coolant leak from the vehicle.
- Bulletin:
- SSM73966
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Issue: the customer reports a mil and p144c-00 is observed in the pcm.
- Bulletin:
- SSM73822
- Component:
- 010000 steering
- Summary:
- Issue: at pdi there is a click noise from the front of the vehicle when turning the steering wheel (with the wheels on the ground). noise is audible outside and inside the vehicle.
- Bulletin:
- SSM71538.1
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM73960.2
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Issue: the customer reports reduced performance with p0191-85 observed in the pcm. this may or may not also illuminate the mil
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