2016 FORD C-MAX Recall
- Campaign:
- 17V052000 on 01/29/2017
- Component:
- Structure:body
- Manufactured:
- 10/25/2016 - 10/25/2016
- Affected:
- 17
- Defect:
- Ford motor company (ford) is recalling certain 2016 focus and c-max vehicles. the floor pan may have improperly welded left-hand apron joints.
- Consequence:
- Improperly welded apron joints may reduce the front-end structural integrity of the vehicle, increasing the risk of injury in the event of a crash.
- Correction:
- Ford will notify owners, and dealers will inspect the apron joints, repairing the vehicle, as necessary, free of charge. the recall began march 8, 2017. owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 17s03.
- Notes:
- Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
2016 FORD C-MAX TSBs (73)
- Bulletin:
- SSM-45800
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Remove water or moisture before removing the sobdmc fuse cover
- Bulletin:
- SSM-45809
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Sync 3 accessory protocol interface module (apim) dtcs u3000 or b108e or u1a00
- Bulletin:
- SSM-45821
- Component:
- 118000 electrical system: software
- Summary:
- Siri eyes free functional issues using bluetooth and apple ios 9.2 and 9.2.1
- Bulletin:
- SSM-45866
- Component:
- 118000 electrical system: software
- Summary:
- 2013-2016 focus/c-max - remote keyless entry (rke) programing concerns
- Bulletin:
- TSB 16-0139
- Component:
- 060000 engine (pws)
- Summary:
- Some 2015-2016 f-150, c-max, edge, mks, taurus, and flex and 2016 expedition, explorer, escape, fusion, mustang, mkz, mkx, navigator, transit and transit connect vehicles equipped with a 2.0l, 2.5l, 3.5l or 3.7l gasoline engine and built on
- Bulletin:
- SSM 46108
- Component:
- 113000 electrical system:starter assembly
- Summary:
- Some 2013-2016 c-max phev vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc) with battery energy control module (becm) dtcs u3012,p0b37, and/or secondary on-boa
- Bulletin:
- SSM 46153
- Component:
- 199000 tires:pressure monitoring and regulating systems
- Summary:
- Setting the correct tire inflation pressure is an important step in the pre-delivery process and during routine maintenance intervals. recent customer clinics revealed that most every vehicle in the clinics had the tire pressures set incorr
- Bulletin:
- SSM 46164
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016 c-max built on 1-may-2016 and through 6-sep-2016, may exhibit a false activation of the alarm system. this may be due to a change in the body control module (bcm) software. reprogram the bcm to the latest calibration using ids rel
- Bulletin:
- TSB16-0100
- Component:
- 110000 electrical system
- Summary:
- Some 2017 fusion plug-in hybrid electric vehicle (phev) built on 5/9/2016 and through 6/14/2016 and 2016 c-max phev vehicles built on 4/27/2016 and through 6/14/2016 may exhibit a no-start condition, illuminated malfunction indicator lamp (
- Bulletin:
- SSM 45916
- Component:
- 110000 electrical system
- Summary:
- Some 2016 ford and lincoln vehicles equipped with sync 3 and navigation along with a valid paid subscription to sirius travel link may not display sirius travel link fuel prices. replacing components will not resolve the condition and is no
- Bulletin:
- SSM 45917
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 vehicles equipped with sync 3 may experience the following concerns; the gps not tracking the vehicle position correctly, the vehicle location arrow icon spinning in circles on the navigation screen or a spinning compass on n
- Bulletin:
- SSM 45918
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 ford/lincoln vehicles with sync 3 may see a navigation fault message appear on the map on the home screen or a system lock up when the phone is connected. applink maybe inoperative, or the system may perform random reboots du
- Bulletin:
- SSM 45968
- Component:
- 110000 electrical system
- Summary:
- Some 2016 escape/mkc/fiesta/f150/expedition/navigator/mustang /transit/focus/c-max/mkx/taurus/mks/flex/mkt/edge and 2017 escape/explorer/mkc/fusion and mkz vehicles equipped with sync 3 might exhibit a blank screen or other various sync sym
- Bulletin:
- SSM 46011
- Component:
- 110000 electrical system
- Summary:
- Some 2015-2017 focus/c-max/escape vehicles equipped with one touch up feature. the 2016-2017 workshop manual section 501-11 was updated 8/2016 with revised diagnostics, the 2015 wsm updates will follow later. refer to the 2016-2017 wsm revi
- Bulletin:
- SSM 46012
- Component:
- 350000 equipment
- Summary:
- Some 2016 focus, c-max, fiesta, expedition, and navigator vehicles equipped with sync 3 may exhibit a condition in which the sirius satellite channel guide category buttons may not respond when selected and a loading message is displayed
- Bulletin:
- SSM 46032
- Component:
- 110000 electrical system
- Summary:
- Some 2016 c-max and focus electric vehicles may exhibit a false activation of the alarm system. a work around until the software is updated(4th qtr. 2016), procedure is available. 1. put the vehicle in park. 2. take your foot off the brake
- Bulletin:
- 16B35
- Component:
- 100000 power train
- Summary:
- Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
- Bulletin:
- SSM 46283
- Component:
- 350000 equipment
- Summary:
- Some owners of 2016 ford and lincoln mkx vehicles equipped with sync 3 may inquire about upgrading to apple carplay and android auto. this upgrade is not currently available for those vehicles. apple carplay and android auto are currently a
- Bulletin:
- 15N04-S2
- Component:
- 350000 equipment
- Summary:
- Certain 2015 model year mkc and mkz vehicles equipped with the reserve equipment group, and certain 2012-2016 focus electric, c-max energi, and fusion energi vehicles - embedded modem replacement.
- Bulletin:
- 16B35-S2
- Component:
- 350000 equipment
- Summary:
- Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
- Bulletin:
- SSM 46295
- Component:
- 060000 engine (pws)
- Summary:
- To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye is available. workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. the new white fl
- Bulletin:
- SSM 46296
- Component:
- 030000 brakes (pws)
- Summary:
- Some 2016-2017 focus and c-max vehicles built on or after 1-aug-2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brak
- Bulletin:
- SSM 46298
- Component:
- 111000 electrical system:battery
- Summary:
- The ev range after fully charging a 2012-2016 focus electric, 2013-2016 c-max/fusion energi may vary after each charging event. the window sticker indicates 0-19 mile range for 2013-2016 cmax/fusion energi. variation of ev range may not ind
- Bulletin:
- SSM 46323
- Component:
- 110000 electrical system
- Summary:
- Some 2016 c-max and focus electric vehicles built on or after 11-may-2016 may exhibit a false activation of the alarm system. reprogram the body control module (bcm) to the latest level using integrated diagnostic system (ids) release 103.0
- Bulletin:
- SSM 46347
- Component:
- 111000 electrical system:battery
- Summary:
- Some 2016 focus battery electric vehicle (bev) and c-max energi plug-in hybrid vehicles (phev) equipped with sync3 may be unable to change the settings for the charge port light ring under vehicle settings function. this may be due to the g
- Bulletin:
- TSB 17-0015
- Component:
- 113000 electrical system:starter assembly
- Summary:
- Some 2013-2016 c-max energi vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc), illuminated malfunction indicator lamp (mil) with battery energy control module (b
- Bulletin:
- SSM 46355
- Component:
- 102300 power train:manual transmission:shift pattern indicator
- Summary:
- Multiple 2014-2016 vehicles equipped with 6f35 transmission and built on 1-jan-2014 and through 31-dec-2015 may exhibit harsh reverse engagement and harsh/delayed 3rd and 5th gear up/down shifts with no dtcs present. this may be due to a me
- Bulletin:
- SSM 46368
- Component:
- 111000 electrical system:battery
- Summary:
- Some 2016 c-max energi/focus electric and 2016-2017 fusion energi vehicles built on or before 10-jul-2016, may exhibit a 12-volt and/or high voltage battery with a low state of charge and/or an intermittent battery draw. reprogram the telem
- Bulletin:
- SSM 46176
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016 c-max and focus electric vehicles may exhibit a false activation of the alarm system. a work around until the software is updated(4th qtr. 2016), procedure is available. 1. put the vehicle in park. 2. take your foot off the brake
- Bulletin:
- SSM 46197
- Component:
- 162620 structure:body:hatchback/liftgate:support device
- Summary:
- Some 2013-2017 focus/c-max vehicles exhibit a frayed/cut short appearance at the front edge of the headliner near the windshield. this is a normal characteristic of the headliner and no repairs should be attempted. on 5 door focus(hatchback
- Bulletin:
- SSM 46210
- Component:
- 010000 steering
- Summary:
- Some 2010-2016 epas equipped vehicles may exhibit steering related noises. the workshop manual (wsm) diagnostic procedures have been updated in section 211-02. when diagnosing and repairing epas steering noises use the updated procedures.
- Bulletin:
- SSM 46454
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Some 2013-2017 c-max/fusion energi and 2017 c-max/fusion/mkz hybrid vehicles may exhibit an illuminated mil with diagnostic trouble code (dtc) p04b5. this may be due to inadvertent actuation of the fuel door release button by the customer w
- Bulletin:
- SSM 46486
- Component:
- 111000 electrical system:battery
- Summary:
- Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is considered normal due to the power saving features enabled while in t
- Bulletin:
- TSB 17-0039
- Component:
- 100000 power train
- Summary:
- Some 2013-2016 fusion, mkz and 2013-2016 c-max vehicles equipped with an hf35 transmission and built on or before 15-aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. the noise may be present in all gea
- Bulletin:
- SSM 46545
- Component:
- 353000 equipment:electrical
- Summary:
- Some 2014-2017 focus/c-max vehicles when a replacement bcm is received for a service repair may include a white keyless entry card. in an effort to consolidate the complexity of bcm's only the highest level will be available for service. if
- Bulletin:
- SSM 46048
- Component:
- 060000 engine and engine cooling
- Summary:
- Some 2016-2017 ford and lincoln vehicles equipped with sync 3 may have dtcs u3000:04, b108e:12 and/or u1a00:87 present in the apim. if these dtcs are present and no other symptoms are reported by the customer, then clear the dtcs and retest
- Bulletin:
- SSM 46053
- Component:
- 030000 brakes (pws)
- Summary:
- Some 2017 focus and c-max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. this may be due to the brake calip
- Bulletin:
- SSM 46073
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 escape, mkc, fiesta, f150, expedition, navigator, mustang, transit, focus, c-max, mkx, taurus, mks, flex, mkt, and edge and 2017 explorer, fusion, mkz, super duty, transit connect and continental vehicles equipped with sync 3
- Bulletin:
- SSM 46076
- Component:
- 060000 engine (pws)
- Summary:
- Some 2016 model year fusion, mkz and c-max hybrid electric vehicles(hev) vehicles equipped with 2.0l dohc gas/electric engines may exhibit mil on with diagnostic trouble code p0137(o2 sensor circuit low voltage (bank 1 sensor 2) in powertra
- Bulletin:
- SSM 46085
- Component:
- 060000 engine (pws)
- Summary:
- The powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). the etc_act and etc_dsd pids should not used to diagnose possible etb concerns. the ids has a limited refresh rate
- Bulletin:
- SSM 46098
- Component:
- 106000 power train:axle assembly
- Summary:
- 2013-2017 fusion, mkz and c-max hybrid and energi vehicles equipped with hf35 ecvt transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. for service and parts ordering purposes, both are the same. the differe
- Bulletin:
- SSM 46102
- Component:
- 150000 seat belts
- Summary:
- Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. this may be due to a normal condition which happens when the seatb
- Bulletin:
- 16B35-S1
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module
- Bulletin:
- SSM 46813
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. to recover the screen, perform a complete ignition cycle (key off, open and close the driver'
- Bulletin:
- SSM 46834
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016-2017 ford and lincoln vehicles with sync 3 may exhibit an intermittent blue or black screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim so
- Bulletin:
- SSM 46848
- Component:
- 118000 electrical system: software
- Summary:
- Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile
- Bulletin:
- 17B28
- Component:
- 356000 equipment adaptive
- Summary:
- Certain 2015 model year flex and taurus, 2015-2016 model year c-max, and mks, and 2016 model year edge, fusion, mkz, and transit connect vehicles - electronic throttle body replacement
- Bulletin:
- SSM 46860
- Component:
- 353500 equipment:electrical:navigational system(global positioning system)
- Summary:
- Some 2016-2018 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is due to the power saving features enabled while in transport mode and
- Bulletin:
- SSM 46861
- Component:
- 353000 equipment:electrical
- Summary:
- Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o
- Bulletin:
- SSM 46891
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016 escape and focus vehicles equipped with a front control display interface module (fcdim) may exhibit the inability to store am/fm presets and/or preset buttons work erratically. engineering is currently investigating this concern.
- Bulletin:
- 17-2218
- Component:
- 160000 structure
- Summary:
- Some 2013-2018 escape, focus and c-max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. follow the pro
- Bulletin:
- SSM 46900
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (mil) and a dtc p161a after pcm replacement. this may be due to the parameter reset procedure not being properly completed. to clear this dtc, use
- Bulletin:
- SSM 46930
- Component:
- 353000 equipment:electrical
- Summary:
- Some 2016-2018 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. this is due to the power saving features enabled while in transport mode and
- Bulletin:
- SSM 46947
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 ford and lincoln vehicles with sync 3 may intermittently display an overhead image of a vehicle in the center of the sync touchscreen with no obstacle detection grids or warning chimes. sync may appear unresponsive when the o
- Bulletin:
- SSM 46948
- Component:
- 110000 electrical system
- Summary:
- Some owners of 2016-2017 ford and lincoln vehicles equipped with sync 3 may experience inoperative mobile device navigation applications. mobile device navigation via applink requires sync 3 version 2.3 or higher for apple ios users. mobile
- Bulletin:
- SSM 46949
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai
- Bulletin:
- SSM 47080
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- 2010-2018 various vehicles equipped with sync or sync 3 may not function when attempting to find or use the spotify app via applink. as of an update released on 1/15/2018 spotify will no longer be supporting their applink integration. no re
- Bulletin:
- SSM 47129
- Component:
- 110000 electrical system
- Summary:
- Some 2013-2017 c-max energi, 2013-2018 fusion energi, 2013-2018 c-max/fusion hybrid/mkz hybrid may exhibit a no start with battery energy control module (becm) diagnostic trouble code (dtc) p0ae5. for 2015-2017 c-max energi refer to the 201
- Bulletin:
- SSM 47130
- Component:
- 117000 digital instrument panel
- Summary:
- Some 2012-2018 focus electric, 2013-2017 c-max energi, and 2013-2018 fusion energi plug-in hybrid electric vehicles (phev) may exhibit the high voltage (hv) battery failing to charge while connected to the delphi 120 volt electric vehicle s
- Bulletin:
- SSM 47161
- Component:
- 110000 electrical system
- Summary:
- Some 2012-2017 focus bev, 2013-2016 fusion energi and 2013-2017 cmax energi vehicles equipped with a telematics control unit (tcu) may exhibit inoperative remote features via my ford mobile app, discharged battery, incomplete user authoriza
- Bulletin:
- SSM 47167
- Component:
- 110000 electrical system
- Summary:
- Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
- Bulletin:
- SSM 47198
- Component:
- 110000 electrical system
- Summary:
- Some 2013-2017 fusion energi, 2012-2017 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us
- Bulletin:
- SSM 47201
- Component:
- 350000 equipment
- Summary:
- Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features is not recommended nor supported on any ford, mercury or linco
- Bulletin:
- SSM 47211
- Component:
- 118000 electrical system: software
- Summary:
- Some 2016-2017 ford and lincoln vehicles equipped with sync 3 version 2.2 software may exhibit a blank screen after attempting to exit valet mode. sync software updates are now available under the oasis tab sync selection. if update is avai
- Bulletin:
- SSM 47009
- Component:
- 353000 equipment:electrical
- Summary:
- The accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts a
- Bulletin:
- SSM 47041
- Component:
- 353000 equipment:electrical
- Summary:
- Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
- Bulletin:
- SSM 47009
- Component:
- 350000 equipment
- Summary:
- The accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts a
- Bulletin:
- SSM 47041
- Component:
- 110000 electrical system
- Summary:
- Various 2016-2017 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
- Bulletin:
- SSM 47379
- Component:
- 110000 electrical system
- Summary:
- Various 2016-2018 vehicles with sync 3 may experience a touch screen that does not respond to any input. using the professional technician society (pts) website > oasis tab > sync version, verify the vehicle sync software version. if the ve
- Bulletin:
- SSM 47380
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2018 ford and lincoln vehicles with sync 3 may exhibit an intermittent blue or black screen. check for sync software update under the oasis tab sync selection. if update is available refer to wsm, section 415-00 and update apim so
- Bulletin:
- SSM 47425
- Component:
- 110000 electrical system
- Summary:
- Some 2016 c-max and focus electric vehicles built on or after 11-may-2016 may exhibit a false activation of the alarm system. reprogram the body control module (bcm) to the latest level using integrated diagnostic system (ids) release 110.0
- Bulletin:
- SSM 47428
- Component:
- 110000 electrical system
- Summary:
- Some 2013-2018 fusion energi, 2012-2018 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us
- Bulletin:
- SSM 47444
- Component:
- 110000 electrical system
- Summary:
- Some 2016-2018 ford and lincoln vehicles equipped with sync 3 not at the latest software level may exhibit various performance related concerns such as display operation, navigation, voice recognition, phone pairing, applink, travel link, s
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