2014 MAZDA CX-9 Recalls (4)

Campaign:
15V451000 on 07/19/2015
Component:
Suspension:front:control arm:lower arm
Manufactured:
10/23/2006 - 12/27/2013
Affected:
193,484
Defect:
Mazda north american operations (mazda) is recalling certain model year 2007-2014 cx-9 vehicles manufactured october 24, 2006, to december 28, 2013. the affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence:
Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Correction:
Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. the recall began on september 14, 2015. the recall will begin with model year 2007-2009 vehicles registered in connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, washington d.c., west virginia, and wisconsin. the second phase will be for model year 2010-2014 vehicles in the same states. finally, all remaining vehicles will be remedied. owners may contact mazda customer service at 1-800-222-5500. mazda's number for this recall is 8515g.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
15V451000 on 07/19/2015
Component:
Suspension:front:control arm:lower ball joint
Manufactured:
10/23/2006 - 12/27/2013
Affected:
193,484
Defect:
Mazda north american operations (mazda) is recalling certain model year 2007-2014 cx-9 vehicles manufactured october 24, 2006, to december 28, 2013. the affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence:
Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Correction:
Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. the recall began on september 14, 2015. the recall will begin with model year 2007-2009 vehicles registered in connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, virginia, washington d.c., west virginia, and wisconsin. the second phase will be for model year 2010-2014 vehicles in the same states. finally, all remaining vehicles will be remedied. owners may contact mazda customer service at 1-800-222-5500. mazda's number for this recall is 8515g.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
16V203000 on 04/10/2016
Component:
Steering
Manufactured:
12/05/2012 - 07/30/2015
Affected:
578
Defect:
Mazda north american operations (mazda) is recalling certain model year 2016 cx-3 vehicles manufactured june 1, 2015, to december 2, 2015, 2013-2014 mazda2 vehicles manufactured july 3, 2013, to august 8, 2014, 2014-2016 cx-5 vehicles manufactured january 19, 2013, to december 2, 2015, and 2013-2015 cx-9 vehicles manufactured december 6, 2012, to july 31, 2015. the lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Consequence:
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Correction:
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. if the bolts are loose, they will be replaced and then correctly tightened, free of charge. the recall is expected to begin may 20, 2016. owners may contact mazda customer service at 1-800-222-5500. mazda's number for this recall is 9316d.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
18V717000 on 10/15/2018
Component:
Air bags:passenger side frontal
Manufactured:
07/27/2009 - 08/25/2015
Affected:
155,436
Defect:
Mazda north american operations (mazda) is recalling certain 2014-2015 mazda cx-9 vehicles sold, or ever registered in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. virgin islands or "zone a." additionally, unless covered in "zone a," mazda is recalling certain 2011-2013 mazda6, 2011-2012 cx-7, and 2011-2015 cx-9 sold, or ever registered in the states of arizona, arkansas, delaware, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, west virginia and the district of columbia, or "zone b." additionally, unless covered in zone a or zone b, mazda is recalling certain 2010-2013 mazda6, 2010-2012 cx-7, and 2010-2015 cx-9 vehicles ever registered in the states of alaska, colorado, connecticut, idaho, iowa, maine, massachusetts, michigan, minnesota, montana, new hampshire, new york, north dakota, oregon, rhode island, south dakota, utah, vermont, washington, wisconsin, and wyoming or "zone c." these vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. in the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence:
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Correction:
Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. the recall began november 9, 2018. owners may contact mazda customer service at 1-800-222-5500, option 4. mazda's number for this recall is 1317f.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

2014 MAZDA CX-9 TSBs (149)

Bulletin:
SB-08-001-13
Component:
141000 air bags:frontal
Summary:
Mazda: information provided regarding the indicator light illumination of the passenger airbag deactivation (pad). *pe
Bulletin:
EFC1300513 SSP92
Component:
033100 service brakes, hydraulic:power assist:vacuum
Summary:
Mazda: see document search button for owner letter. on some all wheel drive (awd) vehicles, warranty coverage for vacuum power break booster units specific repairs has been extended to 90,000 miles or 7 years from original warranty start
Bulletin:
02-004-14
Component:
011000 steering:wheel and handle bar
Summary:
Summary to be provided on a future date.
Bulletin:
05-010-14
Component:
103000 power train:automatic transmission
Summary:
Summary to be provided on a future date.
Bulletin:
09-003-14
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
09-003-14
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
09-004-14
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
09-010-14
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
09-010-14
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
09-011-14
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
09-020-14
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Summary to be provided on a future date.
Bulletin:
09-020-14
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Summary to be provided on a future date.
Bulletin:
09-020-14
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Summary to be provided on a future date.
Bulletin:
09-020-14
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Summary to be provided on a future date.
Bulletin:
09-037-14
Component:
117000 digital instrument panel
Summary:
Summary to be provided on a future date.
Bulletin:
09-037-14
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
00-001-14
Component:
350000 equipment
Summary:
Summary to be provided on a future date.
Bulletin:
01-014-14
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
01-008/16
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
01-010/15
Component:
Fuel/propulsion system (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
01-024/15
Component:
060000 engine and engine cooling
Summary:
Summary to be provided on a future date.
Bulletin:
09-009/16
Component:
353000 equipment:electrical
Summary:
Hands-free bluetooth module and/or text messaging troubleshooting procedure. some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. to improve thehandling of bluetooth hands-free and/or text messaging cu
Bulletin:
09-010/16
Component:
160000 structure
Summary:
Stains found on paint during pdi some vehicles may experience stains appearing on the hood, roof and/or trunk of vehicle. this concern is most likely to be found in cold weather areas just after the rapgard is removed at pdi. this may
Bulletin:
1080M
Component:
060000 engine (pws)
Summary:
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. if the intake manifold is not cleaned properly, the replacement engine
Bulletin:
SA234
Component:
118000 electrical system: software
Summary:
Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
Bulletin:
SA283
Component:
118000 electrical system: software
Summary:
Customers that are registered with tomtom to update their mazda tomtom system (using tomtom home software) may have recently received this e-mail: please note that this is not an operating system update (aka firmware), this is an update to
Bulletin:
SA285
Component:
110000 electrical system
Summary:
Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. the issue extends to gps voice navigation for
Bulletin:
1098M
Component:
160000 structure
Summary:
When removing parts from a vehicle, take caution of this symbol "r". failing to replace the non-reusable part may cause a system failure.
Bulletin:
02-009-16-3155
Component:
010000 steering
Summary:
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
Bulletin:
09-017-16-3169
Component:
160000 structure
Summary:
Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. this is caused by a deformed glass run channel (a). the deformed area is located at the upper rear corner of the run chann
Bulletin:
MTI_1034
Component:
138120 visibility:defroster/defogger system:windshield:heater core
Summary:
This article provides hvac heater/defroster operating tips using mode selector dial. this includes the use of intermediate positions.
Bulletin:
MTI_1111
Component:
350000 equipment
Summary:
When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
Bulletin:
MTI_1031
Component:
350000 equipment
Summary:
Some customers may complain about a blurry rear view monitor display. this may be caused by an aftermarket accessory device.
Bulletin:
MTI_1032
Component:
350000 equipment
Summary:
Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. this may be caused by a loose spare tire jack.
Bulletin:
MTI_1034
Component:
138000 visibility:defroster/defogger system
Summary:
This article provides hvac heater/defroster operating tips using mode selector dial. this includes the use of intermediate positions.
Bulletin:
MTI_1111
Component:
350000 equipment
Summary:
When installing a navigation sd card, confirm that the card is unlocked. also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. if swapped, the sd card that is installed into the other ve
Bulletin:
MTI_1031
Component:
350000 equipment
Summary:
Some customers may complain about a blurry rear view monitor display. this may be caused by an aftermarket accessory device
Bulletin:
1098M
Component:
160000 structure
Summary:
When removing parts from a vehicle, take caution of this symbol "r". failing to replace the non-reusable part may cause a system failure.
Bulletin:
1102M
Component:
060000 engine (pws)
Summary:
Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
Bulletin:
1066M
Component:
120000 exterior lighting
Summary:
Some customers may complain about improper operation of the auto-dimming mirror. this may be caused by an obstruction of the front and/or rear light sensor(s) (e.g. hanging a parking permit from the mirror). use a soft cloth with mild deter
Bulletin:
1099M
Component:
110000 electrical system
Summary:
When reprogramming a control module, always use the gr-8 battery management system power supply mode. if not used, the control module reprogramming may fail due to a weak vehicle battery.the gr-8 battery management system power supply mode
Bulletin:
00-004-16-3237
Component:
350000 equipment
Summary:
Raising a vehicle with a jack can be dangerous if not done properly. the vehicle can slip off the jack and seri-ously injure someone. in this service information, some important warnings and cautions have been taken from the owner's manual.
Bulletin:
1080M
Component:
060000 engine (pws)
Summary:
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. if the intake manifold is not cleaned properly, the replacement engine
Bulletin:
09-030-16-3204
Component:
350000 equipment
Summary:
Some vehicles may exhibit a touch screen that locks up (black screen) or does not respond. however, in either case the audio sound is normal. this concern may be caused by an internal failure of the audio unit. the production process at the
Bulletin:
09-009-16-3150A
Component:
350000 equipment
Summary:
Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
Bulletin:
09-014-13-2790
Component:
134000 visibility:sun roof assembly
Summary:
Some customers may experience a water leak from the sunroof after washing the vehicle with a high-pressure car wash system. high pressure water from the car wash may drip from the drip rail and leak into the cabin.
Bulletin:
07-002-13-2842
Component:
353600 equipment:air conditioner
Summary:
A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. it is most noticeable when the a/c is first turned on. this odor is the result of mold growth in the a/c evaporator/cooling unit which is
Bulletin:
09-010-14-2873A
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
An updated version of the software for the tomtom navigation system has become available. under this msp42, the navigation system will be reflashed to the updated version using a sd card. this software update will eliminate canceling voice
Bulletin:
09-010-14-2873
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
An updated version of the software for the tomtom navigation system has become available. under this msp42, the navigation system will be reflashed to the updated version using a sd card. this software update will eliminate canceling voice
Bulletin:
09-007-14-2878
Component:
122000 exterior lighting:fog lights
Summary:
Some customers may complain of condensation/fog inside the front or rear combination lights. the recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the perform
Bulletin:
04-002-14-2879
Component:
046400 service brakes, air:antilock:abs warning light
Summary:
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. this concern will most likely occur during the vehicles first forward movement after starting the engine. this is a normal operating noise of th
Bulletin:
09-004-14-2874
Component:
350000 equipment
Summary:
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. this concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. this may be caused by moisture which has
Bulletin:
09-003-14-2869
Component:
353000 equipment:electrical
Summary:
Some vehicles may experience one or more of the following bluetooth symptoms: ' when the vehicle started, the registered device would not connect with the bluetooth system and bluetooth tab on the audio display would not illuminate (gray ou
Bulletin:
09-012-14-2891
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/ replacement sat radio id as s
Bulletin:
09-011-14-2890
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. ' tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. note: on
Bulletin:
09-003-14-2869A
Component:
353000 equipment:electrical
Summary:
Some vehicles may experience one or more of the following bluetooth® symptoms: ' when the vehicle started, the registered device would not connect with the bluetooth® system. the bluetooth, usb or pandora tab on the audio display would not
Bulletin:
04-004-14-2926
Component:
030000 brakes (pws)
Summary:
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin:
09-023-14-2924
Component:
350000 equipment
Summary:
Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.when you encounter a customer with this concern, first verify the condition when the customer
Bulletin:
09-020-14-2913A
Component:
355200 equipment:other:owners/service/other manual
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later).' vehicle icon jumps around or vibrates. caution: do not use the factory reset for retail vehicles. othe
Bulletin:
00-001-14-2912
Component:
356000 equipment adaptive
Summary:
In support of the 2007-14 cx-9, mazda will ship to all dealers one (1) new special service tool (sst). the sst will be shipped automatically by mazda's tool vendor snap-on tools during the month of april 2014, and com-pleting in may 2014.th
Bulletin:
09-020-14-2913
Component:
118000 electrical system: software
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later).' vehicle icon jumps around or vibrates. caution: do not use the factory reset for retail vehicles. othe
Bulletin:
00-002-14-2936
Component:
350000 equipment
Summary:
Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. due to your feedback and after evaluating a few on-car brake lathes, we
Bulletin:
09-027-14-2935
Component:
356000 equipment adaptive
Summary:
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. the following are possible causes of floor mat interference, which can be avoided with p
Bulletin:
01-014-14-2932
Component:
060000 engine (pws)
Summary:
Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory.' p0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely close
Bulletin:
09-034-14-2956
Component:
356000 equipment adaptive
Summary:
In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.note:'mazda vehicles are manufactured with tamper-proof speedometers.'when a speedometer is replaced, the new speedometer will read zero
Bulletin:
09-039-14-2923
Component:
353000 equipment:electrical
Summary:
Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as
Bulletin:
09-037-14-2951
Component:
355200 equipment:other:owners/service/other manual
Summary:
Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc u3000:54 stored in memory.the concern is caused by inadequate bsm control module control logic. the bsm control module software has been updated to
Bulletin:
09-020-14-2913B
Component:
118000 electrical system: software
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).'navigation system freezes.'message 'waiting for valid gps signal' is shown in the menu bar of navigatio
Bulletin:
09-037-14-2951A
Component:
355200 equipment:other:owners/service/other manual
Summary:
Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc u3000:54 stored in memory.the concern is caused by inadequate bsm control module control logic. the bsm control module software has been updated to
Bulletin:
05-010-14-2960
Component:
350000 equipment
Summary:
Some customers may experience difficulty moving the selector lever out of 'p' range after the vehicle has been parked overnight in extremely cold temperatures (i.e. below freezing). the selector lever movement may return to normal after run
Bulletin:
09-049-14-2980
Component:
121000 exterior lighting:headlights
Summary:
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. in most cases you will find that the bulb seal no. 1 (a) or
Bulletin:
09-020-14-2913C
Component:
118000 electrical system: software
Summary:
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).'navigation system freezes.'message 'waiting for valid gps signal' is shown in the menu bar of navigatio
Bulletin:
02-004-14-2976
Component:
011000 steering:wheel and handle bar
Summary:
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. follow steering wheel alignment procedure.
Bulletin:
09-025-15-3057
Component:
353000 equipment:electrical
Summary:
Some vehicles may exhibit either an audio screen that is locking-up (black screen) or an inoperative audio touch screen. in both cases however, the audio unit sound output is normal. this concern may be caused by an internal failure of the
Bulletin:
09-024-15-3050
Component:
133000 visibility:power window devices and controls
Summary:
Some customers may experience inoperative front door window auto-closing operation when using the window switches (a). the window moves upward, but automatically returns to the halfway position (as if the jam-safe window function is operati
Bulletin:
04-001-15-3053
Component:
035000 service brakes, hydraulic:fluid
Summary:
Some vehicles may exhibit brake fluid seepage from the brake master cylinder reserve tank cap. the upper surface of the reserve tank may appear dusty or dirty where the brake fluid seepage has occurred. this concern may be caused by a decre
Bulletin:
09-008-15-2991B
Component:
118000 electrical system: software
Summary:
Some customers may complain about one or more of the following concerns. 1. sms/text cannot be downloaded when connected via bluetooth. 2. operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. a
Bulletin:
09-008-15-2991A
Component:
118000 electrical system: software
Summary:
Some customers may complain about one or more of the following concerns. 1. sms/text cannot be downloaded when connected via bluetooth. 2. operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. a
Bulletin:
06-003-14-2984
Component:
356000 equipment adaptive
Summary:
Some vehicles may exhibit an abnormal steering feel and/or noise while driving the vehicle in freezing tempera-tures, however, there is no loss of steering control.this may be due to oil seepage from the power steering oil pump pressure swi
Bulletin:
01-006-15-3039
Component:
355200 equipment:other:owners/service/other manual
Summary:
Some vehicles may experience mil illumination with dtc p219a:00 and/or p219b:00 stored in pcm memory. the dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. to eliminate this concern, separate the
Bulletin:
03-005-15-3016
Component:
356000 equipment adaptive
Summary:
If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the following repair procedure to install the new oil seals.
Bulletin:
09-009-15-3015
Component:
350000 equipment
Summary:
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. this concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. this may be caused by moisture which has
Bulletin:
01-003-15-3014
Component:
350000 equipment
Summary:
Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
Bulletin:
09-008-15-2991
Component:
118000 electrical system: software
Summary:
Some customers may complain about one or more of the following concerns. 1. sms/text cannot be downloaded when connected via bluetooth. 2. operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. a
Bulletin:
09-007-15-3011
Component:
118000 electrical system: software
Summary:
Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc u3000:54 stored in memory. the concern is caused by inadequate bsm control module control logic. the bsm control module software has been updated to
Bulletin:
09-003-16-3130
Component:
121000 exterior lighting:headlights
Summary:
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. the recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticea
Bulletin:
05-001-16-3128
Component:
355200 equipment:other:owners/service/other manual
Summary:
Always be sure to use the correct automatic transmission fluid when replacing atf. using the wrong atf may cause shift quality complaints or may even damage the transmission.note:' atf m-v (type m5) is not the same fluid as mercon®v or merc
Bulletin:
02-009-16-3155
Component:
011000 steering:wheel and handle bar
Summary:
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
Bulletin:
09-017-16-3169
Component:
132000 visibility:glass, side/rear
Summary:
Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. this is caused by a deformed glass run channel (a). the deformed area is located at the upper rear corner of the run chann
Bulletin:
09-038-15-3080
Component:
171100 latches/locks/linkages:doors:latch
Summary:
Some customers may complain that the doors do not lock / unlock when pressing the request switch. this may be caused by a torn or cracked request switch rubber button (a). the rubber surface of the request switch may become gradually worn o
Bulletin:
01-008-16-3162
Component:
060000 engine (pws)
Summary:
Some vehicles may exhibit an engine coolant leak (a) between the lower radiator hose (b) and the thermostat housing (c). the lower radiator hose has been modified to improve sealing performance.
Bulletin:
01-010-15-3040
Component:
090000 fuel system, other
Summary:
Some vehicles may exhibit an unusual noise while driving the vehicle. the noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. the rivets (c) may break when a load occurs. the
Bulletin:
09-017-15-3023
Component:
133000 visibility:power window devices and controls
Summary:
Some customers may notice the power window(s) are either noisy or completely inoperative while operating the power window switch. this may be due to the power window motor gear having chipped or damaged teeth. to eliminate this concern, the
Bulletin:
01-008-15-3045
Component:
355200 equipment:other:owners/service/other manual
Summary:
Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. ' p0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely clos
Bulletin:
09-008-15-2991C
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Some customers may complain about one or more of the following concerns. 1. sms/text cannot be downloaded when onnected via bluetooth. 2. operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. a
Bulletin:
09-031-15-3076
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. ' tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. note: on
Bulletin:
09-030-15-3073
Component:
355200 equipment:other:owners/service/other manual
Summary:
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. some components require prior authorization before ordering as exchange. refer to dag exchange central (mxconn
Bulletin:
03-007-15-3091
Component:
063000 engine and engine cooling:exhaust system
Summary:
Some vehicles may experience vibration during acceleration and/or noise coming from the rear of the vehicle. due to environmental heat and heat from the exhaust system, the rear differential mounting rubber may become hardened and cracked,
Bulletin:
01-024-15-3110
Component:
356000 equipment adaptive
Summary:
Some vehicles may exhibit an unusual rattle/buzzing type noise from the presilencer when driving at approximately 1800 rpm. the lower (rear-side) of the pre-silencer may be thermally deformed due to insufficient rigidity (fewer weld spots).
Bulletin:
01-010-15-3040A
Component:
091100 fuel system, other:storage:tank assembly
Summary:
Some vehicles may exhibit an unusual noise while driving the vehicle. the noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. the rivets (c) may break when a load occurs. the
Bulletin:
09-013-16-3161
Component:
350000 equipment
Summary:
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are resent and correctly installed. in most cases you will find that the bulb seal no. 1 (a) or
Bulletin:
04-004-16-3160
Component:
030000 brakes (pws)
Summary:
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin:
08-001-13-2859
Component:
110000 electrical system
Summary:
This information is provided to help address passenger airbag deactivation (pad) indicator illumination con-cerns during vehicle service.
Bulletin:
02-009-13-2854
Component:
200000 wheels
Summary:
Some automotive cleaning products contain strong acid or alkali. when these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin:
04-004-13-2853
Component:
030000 brakes (pws)
Summary:
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin:
09-008-17-3324
Component:
121000 exterior lighting:headlights
Summary:
Take caution when cleaning plastic headlight lenses. damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. damage caused by using these cleaners is not covered by mazda's new vehicle limit
Bulletin:
09-009-17-3302
Component:
118000 electrical system: software
Summary:
Some vehicles may exhibit navigation unit that cannot read out sms (short messages service) or does not operate properly after reading sms. these concerns may be caused by problems with the bluetooth unit software.
Bulletin:
SA-055-17
Component:
273000 lane departure: blind spot detection
Summary:
Blind spot monitoring (bsm) system frequently asked questions (faq)
Bulletin:
SA-061-17
Component:
117000 digital instrument panel
Summary:
In an effort to achieve a higher level of customer experience and retain the value of mazda's vehicles, mnao warranty operations is© 2017 mazda north american operations, u.s.a. allowing all mazda dealers to utilize a third party, specmo en
Bulletin:
SSP92
Component:
100000 power train
Summary:
For certain 2014-2015 cx-9 awd vehicles, the warranty coverage for power transfer unit (ptu) replacement is extended to 7 years (84 months) from the original warranty start date or 90,000 miles, whichever comes first. on some vehicles, when
Bulletin:
SSP92
Component:
060000 engine and engine cooling
Summary:
In relation to on-going warranty extension program ssp92 (effective from april 2014), which extended the warranty coverage for power transfer unit (ptu) replacement on certain 2010-2014 cx-9 vehicles with awd, mazda motor corporation has d
Bulletin:
SSP92
Component:
060000 engine and engine cooling
Summary:
Mazda motor corporation is extending the warranty coverage for power transfer unit (ptu) replacement on certain 2010-2014 cx-9 vehicles with awd and produced from july 28, 2009 through december 2, 2013. the warranty for this repair will be
Bulletin:
SSP97
Component:
162600 structure:body:hatchback/liftgate
Summary:
Mazda motor corporation has decided to conduct a special service program (ssp) on certain 2014 cx-9 and 2015 mx-5 vehicles. on the affected vehicles, the strength of an internal part of the liftgate latch actuator or trunk lid latch actuato
Bulletin:
09018173351
Component:
117000 digital instrument panel
Summary:
Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. when you encounter a customer with this concern, first verify the condition when the customer
Bulletin:
09-035-17-3080
Component:
117000 digital instrument panel
Summary:
In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer?s responsibility to co
Bulletin:
09-001-17-3296b
Component:
110000 electrical system
Summary:
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including o-ring), seals and covers are present and correctly installed. in most cases you will
Bulletin:
02-008-17-3354
Component:
021300 suspension:front:shock absorber
Summary:
Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. the noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. to eliminate
Bulletin:
02-008-17-3354a
Component:
021300 suspension:front:shock absorber
Summary:
Some vehicles may experience a knocking noise from the front shock absorbers when driving over rough roads or speed bumps. the noise may be caused by damage to the inner seal of front shock absorber, resulting in fluid seepage. to eliminate
Bulletin:
02-008-17-3354b
Component:
021300 suspension:front:shock absorber
Summary:
Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. the noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. to eli
Bulletin:
00-001-18-3446
Component:
350000 equipment
Summary:
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin:
09-011-18-3448
Component:
121000 exterior lighting:headlights
Summary:
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. the recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin:
09-014-18-3443
Component:
160000 structure
Summary:
When encountering a vehicle with paint damage, refer to the "mazda pocket paint guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin:
09-019-18-3450
Component:
356000 equipment adaptive
Summary:
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. the following are possible causes of floor mat interference, which can be avoided with p
Bulletin:
SA-004-18
Component:
060000 engine (pws)
Summary:
Ome customers may complain of a check engine light on while driving the vehicle. if dtcs p2a04:00, p2272:00 and/or other dtcs are found during diagnosis, follow the repair procedure below. p2a04:00 - ho2s (lh) circuit range/performance, p2
Bulletin:
MT-003-18
Component:
140000 air bags
Summary:
The workshop manual has two-different airbag procedures, one for standard deployment and one for two-step deployment. standard deployment is for mexico spec vehicles and two-step deployment is for us and canadian spec vehicles.
Bulletin:
01-008-18-3451
Component:
111000 electrical system:battery
Summary:
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. for new vehicles in sto
Bulletin:
01-009-18-3452
Component:
111000 electrical system:battery
Summary:
The mazda gr8-1291 is required for all warranty battery testing. if the mazda gr8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. use the following test procedures in this service bulletin to test
Bulletin:
02-006-18-3449
Component:
021300 suspension:front:shock absorber
Summary:
Some customers may complain of signs of oil on the struts or shock absorbers. in most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. follow th
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical concern. ask the customer if any aft
Bulletin:
02-008-18-3467
Component:
200000 wheels
Summary:
Some automotive cleaning products contain strong acid or alkali. when these types of cleaners are used to clean the wheels on mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin:
04-003-18-3455
Component:
060000 engine and engine cooling
Summary:
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. this concern will most likely occur during the vehicles first forward movement after starting the engine. this is a normal operating noise of th
Bulletin:
04-004-18-3468
Component:
030000 brakes (pws)
Summary:
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. if you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin:
05-001-18-3453
Component:
100000 power train
Summary:
Always be sure to use the correct automatic transmission fluid when replacing atf. using the wrong atf may cause shift quality complaints or may even damage the transmission. note: atf m-v (type m5) is not the same fluid as mercon®v or merc
Bulletin:
07-002-18-3432
Component:
353600 equipment:air conditioner
Summary:
A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. it is most noticeable when the a/c is first turned on. this odor is the result of mold growth in the a/cevaporator/cooling unit which is c
Bulletin:
08-001-18-3457
Component:
140000 air bags
Summary:
This information is provided to help address passenger airbag deactivation (pad) indicator illumination concerns during vehicle service.
Bulletin:
09-020-18-3458
Component:
353000 equipment:electrical
Summary:
Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as
Bulletin:
00-003-18-3480
Component:
030000 brakes (pws)
Summary:
Mazda north american operations has approved an additional on-car brake lathe as an option for mnaoauthorized equipment. the pro-cut on-car brake lathe has been added to the mnao authorizedequipment program.note: accu-turn is still an appro
Bulletin:
01-013-18-3478
Component:
063000 engine and engine cooling:exhaust system
Summary:
Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. p0456: evap system leak detected (very small leak)the concern is most likely the result of the customer not getting the fuel cap completely closed
Bulletin:
02-010-18-3477
Component:
011000 steering:wheel and handle bar
Summary:
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
Bulletin:
09-023-18-3475
Component:
350000 equipment
Summary:
When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/replacement sat radio id as so
Bulletin:
09-025-18-3479
Component:
350000 equipment
Summary:
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. some components require prior authorization before ordering as exchange. refer to dag exchange central (mxconne
Bulletin:
09-020-18-3458a
Component:
350000 equipment
Summary:
Some vehicles may exhibit a connectivity master unit (cmu), a bluetooth® hands-free unit or text messaging related concerns. to improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda created a special s
Bulletin:
02-003-18-3501
Component:
200000 wheels
Summary:
Some vehicles may have aluminum alloy type wheel(s) with one of the following paint damage conditions shown in the sample photos below. the damage extends to the front surface of the aluminum wheel partly or entirely.
Bulletin:
SA-033-18
Component:
350000 equipment
Summary:
No gps after tomtom navigation accessory installation: when not equipped with tomtom navigation from the factory, the gps antenna plugs into the handsfree (bluetooth) unit. when adding tomtom navigation, the cable must be unplugged from the
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
Electrical concern and/or multiple dtc's due to aftermarket device: if you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual
Bulletin:
09-034-18-3430
Component:
180000 vehicle speed control
Summary:
In accordance with federal regulations, follow the procedure listed below when replacing a speedometer. note: tampering with a motor vehicle odometer is strictly prohibited by federal, and state laws. it is the dealer's responsibility to co
Bulletin:
MT-004-18
Component:
110000 electrical system
Summary:
If you encounter any type of electrical concern (e.g, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal workshop manual diagnosis. aftermarket devices may be the cause of the electrical c
Bulletin:
RF-18-03
Component:
060000 engine and engine cooling
Summary:
Exhaust pipe gasket open end: there has been some concern with the open end of hoop design being considered a defect in the gasket for p/n aj17-40-305. the end of this ?hoop? is intentionally modified to press fix the gasket on the exhaust
Bulletin:
01-016-18-3522
Component:
063000 engine and engine cooling:exhaust system
Summary:
On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. the odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. sulfur smell is not a

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