2013 FORD C-MAX Recalls (8)

Campaign:
14V164000 on 04/07/2014
Component:
Seats:front assembly:recliner
Manufactured:
07/22/2012 - 05/27/2013
Affected:
43,135
Defect:
Ford motor company (ford) is recalling certain model year 2013-2014 ford fusion and lincoln mkz vehicles manufactured august 15, 2012, through september 10, 2013, 2013-2014 ford escape vehicles manufactured june 5, 2012, through august 12, 2013, and 2013-2014 ford c-max vehicles manufactured from july 23, 2012, through may 28, 2013. the driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. the affected seat backs may have insufficient strength to meet the requirements of federal motor vehicle safety standard (fmvss) number 207, "seating systems."
Consequence:
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Correction:
Ford will notify owners, and dealers will replace the seatback, free of charge. the recall began on may 30, 2014. owners may contact ford at 1-800-392-3673. ford's number for this recall is 14c03.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
14V237000 on 05/06/2014
Component:
Air bags:frontal:sensor/control module
Manufactured:
10/04/2011 - 02/23/2014
Affected:
594,785
Defect:
Ford motor company (ford) is recalling certain model year 2013-2014 c-max, and escape vehicles. in the affected vehicles, the restraint control module (rcm) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
Consequence:
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Correction:
Ford will notify owners, and dealers will reprogram the rcm, free of charge. the recall began on may 30, 2014. owners may contact ford customer service at 1-800-392-3673. ford's number for this recall is 14s04.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
14V237000 on 05/06/2014
Component:
Air bags:side/window
Manufactured:
10/04/2011 - 02/23/2014
Affected:
594,785
Defect:
Ford motor company (ford) is recalling certain model year 2013-2014 c-max, and escape vehicles. in the affected vehicles, the restraint control module (rcm) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
Consequence:
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Correction:
Ford will notify owners, and dealers will reprogram the rcm, free of charge. the recall began on may 30, 2014. owners may contact ford customer service at 1-800-392-3673. ford's number for this recall is 14s04.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
14V597000 on 09/25/2014
Component:
Air bags
Manufactured:
01/18/2012 - 11/20/2013
Affected:
746,842
Defect:
Ford motor company (ford) is recalling certain model year 2013-2014 ford c-max vehicles manufactured january 19, 2012, to november 21, 2013; ford fusion vehicles manufactured february 3, 2012, to august 24, 2013; ford escape vehicles manufactured october 5, 2011, to november 1, 2013; and lincoln mkz vehicles manufactured april 25, 2012, to september 30, 2013. the coating on portions of the restraint control module (rcm) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
Consequence:
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Correction:
Ford will notify owners, and dealers will replace the rcm, free of charge. parts are not currently available. the recall began on may 26,2015. owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 14s21.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
14V597000 on 09/25/2014
Component:
Air bags:side/window
Manufactured:
01/18/2012 - 11/20/2013
Affected:
746,842
Defect:
Ford motor company (ford) is recalling certain model year 2013-2014 ford c-max vehicles manufactured january 19, 2012, to november 21, 2013; ford fusion vehicles manufactured february 3, 2012, to august 24, 2013; ford escape vehicles manufactured october 5, 2011, to november 1, 2013; and lincoln mkz vehicles manufactured april 25, 2012, to september 30, 2013. the coating on portions of the restraint control module (rcm) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
Consequence:
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Correction:
Ford will notify owners, and dealers will replace the rcm, free of charge. parts are not currently available. the recall began on may 26,2015. owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 14s21.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
14V597000 on 09/25/2014
Component:
Seat belts
Manufactured:
01/18/2012 - 11/20/2013
Affected:
746,842
Defect:
Ford motor company (ford) is recalling certain model year 2013-2014 ford c-max vehicles manufactured january 19, 2012, to november 21, 2013; ford fusion vehicles manufactured february 3, 2012, to august 24, 2013; ford escape vehicles manufactured october 5, 2011, to november 1, 2013; and lincoln mkz vehicles manufactured april 25, 2012, to september 30, 2013. the coating on portions of the restraint control module (rcm) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
Consequence:
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Correction:
Ford will notify owners, and dealers will replace the rcm, free of charge. parts are not currently available. the recall began on may 26,2015. owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 14s21.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
16V643000 on 09/05/2016
Component:
Latches/locks/linkages:doors:latch
Manufactured:
01/18/2012 - 01/30/2015
Affected:
2,046,297
Defect:
Ford motor company (ford) is recalling certain model year 2012-2015 ford focus, 2013-2015 ford escape and ford c-max, 2015 lincoln mkc and ford mustang, and 2014-2016 ford transit connect vehicles. a component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Consequence:
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Correction:
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. the recall began on january 27, 2017. owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 16s30.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
18V592000 on 09/10/2018
Component:
Equipment:electrical
Manufactured:
04/12/2012 - 03/13/2015
Affected:
49,197
Defect:
Ford motor company (ford) is recalling certain 120v convenience charge cords that were supplied with and sold for use with 2013-2015 ford c-max energi and fusion energi vehicles and 2012-2015 ford focus electric vehicles. cords with part numbers fm58-10b706-aa, fm58-10b706-ab, fm58-10b706-ac, fm58-10b706-ad, fm58-10b706-ae and fm58-10b706-af were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
Consequence:
An overheated cord can increase the risk of a fire.
Correction:
Ford will notify owners, and dealers will replace the current cord with a new 120v convenience cord with a thermistor, free of charge. an interim owner notification letter was mailed on september 21, 2018. a second notification will be mailed when the remedy is available. owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 18s24.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

2013 FORD C-MAX TSBs (55)

Bulletin:
ASI-44451
Component:
062200 engine and engine cooling:cooling system:fan
Summary:
Ford: some model vehicles manual for powertrain control/emission diagnostic (pc/ed) has been updated regarding improved cooling fan circuit due to a lack of air conditioning, a malfunctioning indicator lamp (mil) and overheating.
Bulletin:
ASI-44452
Component:
356000 equipment adaptive
Summary:
Ford: some vehicles may exhibit diagnostic trouble code (dtc) b1d06:15 after the replacement of the body control module (bcm) and should be ignored and no repairs or diagnostics perform. model 2012-2014 focus, c-max, escape.
Bulletin:
ASI-44389
Component:
060000 engine (pws)
Summary:
Ford: diagnostic trouble code (dtc) 01594 is set in body control module (bcm) and no other codes, after remote starting and with a start stall symptom, within 20 seconds. model 2012-2014 focus, 2013-2014 escape, c-max. *pe
Bulletin:
ASI-44391
Component:
114000 electrical system:wiring
Summary:
Ford: a possible chafing of wiring harness near driver/passenger front seat frame and through lift gate, on driver's side, near rear roof. model 2013 c-max. *pe
Bulletin:
ASI-44401
Component:
117000 digital instrument panel
Summary:
Ford: when the oil maintenance on, in display message center, vehicle gas engine continuously run and electric only operation is not available, and not be confused with oil change monitor. 2013-2014 c-max, fusion energi. *pe
Bulletin:
TSB-14-0070
Component:
117000 digital instrument panel
Summary:
Ford: in message center, a false liftgate ajar warning indicator, may illuminate. model 2013-2014 c-max. *pe
Bulletin:
SB-14-0071
Component:
117000 digital instrument panel
Summary:
Ford: the instrument panel will illuminate, on some hybrid/energi vehicles, service engine soon light or wrench lamp icon. model 2013-2014 c-max. *pe
Bulletin:
TSB-14-0073
Component:
353600 equipment:air conditioner
Summary:
Ford: when vehicle is traveling 65 km/h or below, there is an air condition (a/c)compressor noise, inside of vehicle cabin. model 2013-2014 c-max. *pe
Bulletin:
TSB-14-0074
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Ford/lincoln: when cause of illuminated malfunction indicator lamp (mil) has been repaired, diagnostic trouble code (dtc) p06b8, in powertrain control module, will not be cleared. model 2013 c-max, fusion, mkz. *pe
Bulletin:
ASI-44559
Component:
111000 electrical system:battery
Summary:
Lincoln/ford: an investigation by engineers is being done due to discharge from 12 volt battery and inspections of water pump connectors for corrosion or damage. model 2013-2014 c-max, fusion hybrid, mkz hybrid. *pe
Bulletin:
ASI-44565
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Ford: when changing stations on radio, the display screen, intermittently, fails to reflect station change and eventually display correct frequency or channel few minutes later. model 2013-2014 c-max. *pe
Bulletin:
TSB-14-0078
Component:
171100 latches/locks/linkages:doors:latch
Summary:
Ford: the front door (left or right) fails to operate due to an intermittent ia smart unlock function. model 2012-2014 focus, c-max, escape. *pe
Bulletin:
TSB-14-0085
Component:
103000 power train:automatic transmission
Summary:
Ford/lincoln: the damper housing to transmission case joint, there is a fluid leak caused by an adherence rtv failure. 2013 c-max, 2013-2014 fusion, mkz. *pe
Bulletin:
TSB-14-0085
Component:
103000 power train:automatic transmission
Summary:
Ford/lincoln: due to an adherence failure of rtv sealant, there is a transmission fluid leakage, in some vehicles, from damper housing to transmission case joint. model 2013 c-max, 2013-14 fusion, mkz. *pe
Bulletin:
ASI-44699
Component:
121300 exterior lighting:headlights:high/low beam dimmer switch
Summary:
Ford: once vehicle has set for a while, body control module (bcm) goes to deep sleep mode, dimmer setting will revert back to bright and bcm would need to be reprogram bcm to latest calibration. model 2014 escape, focus, 2013-14 c-max.
Bulletin:
ASI-44704
Component:
220000 seats
Summary:
Ford: when moving power seats rearward or forward, grinding, squealing, binding and/or a popping noise is heard. *pe
Bulletin:
44855
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Ford: some 2013-2015 ford c-max, 2013-2015 ford escape, and 2012-2014 ford focus equipped with my ford touch may be experiencing compact discs getting stuck while attempting to eject out the system. *ta
Bulletin:
44863
Component:
133000 visibility:power window devices and controls
Summary:
Ford: no service action is recommended for this condition. please use at your discretion. various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroo
Bulletin:
ASI-44726
Component:
353000 equipment:electrical
Summary:
Ford: clock fails to be set unless front control display interface module fcdim) has date set first and then time. model 2013-2015 c-max, 2014-2015 escape, 2014 focus. *pe
Bulletin:
TSB-14-0176
Component:
103000 power train:automatic transmission
Summary:
Ford/lincoln: noises coming from transmission like grinding, rubbing thumping and present in gear ranges when vehicle is moving and not park or stationary. model 2013-c-max, fusion, mkz. *pe
Bulletin:
ASI-45090
Component:
118000 electrical system: software
Summary:
Ford/lincoln: on some vehicles, after module programming procedure or other routine service has been performed, the malfunction indicator lamp would illuminate due to various resets of modules. model 2013-16 fusion, mkz, 2013-15 c-max, 20
Bulletin:
TSB15-0129
Component:
220000 seats
Summary:
Ford: 2013-2015 c-max and 2013-2016 escape equipped with leather seating may experience cracks in driver front or passenger side facing panel or seat cushion cover outboard bolster *cn
Bulletin:
ASI-45156
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Summary to be provided on a future date.
Bulletin:
ASI-45161
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
ASI-45166
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Summary to be provided on a future date.
Bulletin:
SSM-45800
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Remove water or moisture before removing the sobdmc fuse cover
Bulletin:
SSM-45821
Component:
118000 electrical system: software
Summary:
Siri eyes free functional issues using bluetooth and apple ios 9.2 and 9.2.1
Bulletin:
SSM-45866
Component:
118000 electrical system: software
Summary:
2013-2016 focus/c-max - remote keyless entry (rke) programing concerns
Bulletin:
SSM 46108
Component:
113000 electrical system:starter assembly
Summary:
Some 2013-2016 c-max phev vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc) with battery energy control module (becm) dtcs u3012,p0b37, and/or secondary on-boa
Bulletin:
TSB16-0105
Component:
100000 power train
Summary:
Some 2013-2016 fusion, mkz, and 2013-2015 c-max vehicles equipped with an hf35 transmission and built on or before 8/15/2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. the noise may be present in all gear
Bulletin:
TSB 16-0157
Component:
111000 electrical system:battery
Summary:
Some 2013-2014 c-max energi vehicles may exhibit a concern with a discharged 12 volt battery. follow the service procedure steps to correct the condition.
Bulletin:
15N04-S2
Component:
350000 equipment
Summary:
Certain 2015 model year mkc and mkz vehicles equipped with the reserve equipment group, and certain 2012-2016 focus electric, c-max energi, and fusion energi vehicles - embedded modem replacement.
Bulletin:
SSM 46295
Component:
060000 engine (pws)
Summary:
To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye is available. workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. the new white fl
Bulletin:
SSM 46298
Component:
111000 electrical system:battery
Summary:
The ev range after fully charging a 2012-2016 focus electric, 2013-2016 c-max/fusion energi may vary after each charging event. the window sticker indicates 0-19 mile range for 2013-2016 cmax/fusion energi. variation of ev range may not ind
Bulletin:
TSB 17-0015
Component:
113000 electrical system:starter assembly
Summary:
Some 2013-2016 c-max energi vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc), illuminated malfunction indicator lamp (mil) with battery energy control module (b
Bulletin:
SSM 46197
Component:
162620 structure:body:hatchback/liftgate:support device
Summary:
Some 2013-2017 focus/c-max vehicles exhibit a frayed/cut short appearance at the front edge of the headliner near the windshield. this is a normal characteristic of the headliner and no repairs should be attempted. on 5 door focus(hatchback
Bulletin:
SSM 46210
Component:
010000 steering
Summary:
Some 2010-2016 epas equipped vehicles may exhibit steering related noises. the workshop manual (wsm) diagnostic procedures have been updated in section 211-02. when diagnosing and repairing epas steering noises use the updated procedures.
Bulletin:
TSB 17-0031
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Some 2013 c-max vehicles may exhibit the inability to configure the abs module during the pmi process following an abs module or hydraulic control unit (hcu) replacement. this concern may be due to a powertrain control module (pcm) calibrat
Bulletin:
SSM 46454
Component:
355200 equipment:other:owners/service/other manual
Summary:
Some 2013-2017 c-max/fusion energi and 2017 c-max/fusion/mkz hybrid vehicles may exhibit an illuminated mil with diagnostic trouble code (dtc) p04b5. this may be due to inadvertent actuation of the fuel door release button by the customer w
Bulletin:
TSB 17-0039
Component:
100000 power train
Summary:
Some 2013-2016 fusion, mkz and 2013-2016 c-max vehicles equipped with an hf35 transmission and built on or before 15-aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. the noise may be present in all gea
Bulletin:
SSM 46547
Component:
350000 equipment
Summary:
Some 2012-13 focus and 2013 escape/c-max vehicles may have the wrong part in the box for the bcm (base 14a068). the suspect service part number is gv6z-14a068-g. the wrong part will have an engineering number of gv6t-14a073-gd and it will n
Bulletin:
SSM 46548
Component:
110000 electrical system
Summary:
Some 2013-2015 c-max vehicles may exhibit an illuminated mil with dtc u1030 after module reprogramming is performed on the powertrain control module (pcm) and built on or before 21-may-2015. id vehicle and open a new integrated diagnostic s
Bulletin:
SSM 46085
Component:
060000 engine (pws)
Summary:
The powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). the etc_act and etc_dsd pids should not used to diagnose possible etb concerns. the ids has a limited refresh rate
Bulletin:
SSM 46098
Component:
106000 power train:axle assembly
Summary:
2013-2017 fusion, mkz and c-max hybrid and energi vehicles equipped with hf35 ecvt transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. for service and parts ordering purposes, both are the same. the differe
Bulletin:
SSM 46102
Component:
150000 seat belts
Summary:
Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. this may be due to a normal condition which happens when the seatb
Bulletin:
17-2218
Component:
160000 structure
Summary:
Some 2013-2018 escape, focus and c-max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. follow the pro
Bulletin:
SSM 47080
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
2010-2018 various vehicles equipped with sync or sync 3 may not function when attempting to find or use the spotify app via applink. as of an update released on 1/15/2018 spotify will no longer be supporting their applink integration. no re
Bulletin:
SSM 47129
Component:
110000 electrical system
Summary:
Some 2013-2017 c-max energi, 2013-2018 fusion energi, 2013-2018 c-max/fusion hybrid/mkz hybrid may exhibit a no start with battery energy control module (becm) diagnostic trouble code (dtc) p0ae5. for 2015-2017 c-max energi refer to the 201
Bulletin:
SSM 47130
Component:
117000 digital instrument panel
Summary:
Some 2012-2018 focus electric, 2013-2017 c-max energi, and 2013-2018 fusion energi plug-in hybrid electric vehicles (phev) may exhibit the high voltage (hv) battery failing to charge while connected to the delphi 120 volt electric vehicle s
Bulletin:
SSM 47161
Component:
110000 electrical system
Summary:
Some 2012-2017 focus bev, 2013-2016 fusion energi and 2013-2017 cmax energi vehicles equipped with a telematics control unit (tcu) may exhibit inoperative remote features via my ford mobile app, discharged battery, incomplete user authoriza
Bulletin:
SSM 47198
Component:
110000 electrical system
Summary:
Some 2013-2017 fusion energi, 2012-2017 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us
Bulletin:
SSM 47201
Component:
350000 equipment
Summary:
Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features is not recommended nor supported on any ford, mercury or linco
Bulletin:
SSM 47009
Component:
353000 equipment:electrical
Summary:
The accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts a
Bulletin:
SSM 47009
Component:
350000 equipment
Summary:
The accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts a
Bulletin:
SSM 47428
Component:
110000 electrical system
Summary:
Some 2013-2018 fusion energi, 2012-2018 focus electric and 2013-2017 c-max energi vehicles equipped with a tcu built on or before 11-oct-2017 may exhibit a discharged battery, inoperative remote features via myford mobile app, incomplete us

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