2011 JAGUAR XK Recalls (2)
- Campaign:
- 10V332000 on 07/21/2010
- Component:
- Engine and engine cooling
- Manufactured:
- 04/08/2008 - 05/23/2010
- Affected:
- 5,048
- Defect:
- Jaguar is recalling certain model year 2010-2011 jaguar xk and model year 2010 xf v8 5.ol gasoline engine vehicles. the in-tank electric fuel pump may not be correctly activated as the fuel pump relay is not energized following a vehicle start up cycle. an inadequate supply of fuel to the engine could result.
- Consequence:
- Fuel starvation to the engine leads to engine stumble followed by engine cut out with minimal warning and could potentially cause a crash.
- Correction:
- Dealers will download revised software free of charge. the safety recall is expected to begin on or before august 30, 2010. owners may contact jaguar at 1-800-452-4827.
- Notes:
- Jaguar safety recall no. j017.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
- Campaign:
- 13V340000 on 08/07/2013
- Component:
- Electrical system
- Manufactured:
- 09/30/2010 - 07/31/2013
- Affected:
- 1,989
- Defect:
- Jaguar land rover north america, llc (jaguar) is recalling certain model year 2011-2014 xk convertible vehicles manufactured october 1, 2010, through august 1, 2013. the switch in the overhead roof console also activates the power operated windows when the convertible roof is opening or closing. the switch does not move downward to close the windows. therefore, these vehicles fail to conform to the requirements of federal motor vehicle safety standard (fmvss) no. 118, "power-operated window, partition, and roof panel systems."
- Consequence:
- The power windows may inadvertently be activated and pinch or injure an arm or finger.
- Correction:
- Jaguar will notify owners, and dealers will replace the overhead roof console, free of charge. the recall began on october 1, 2013. owners may contact jaguar at 1-800-452-4827. jaguar's recall number is j030.
- Notes:
- Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
2011 JAGUAR XK TSBs (164)
- Bulletin:
- JTB-00208
- Component:
- 050000 parking brake
- Summary:
- Jaguar: electronic parking brake re-calibration procedure. *rm updated 10/17/14. *pe
- Bulletin:
- AB-5-032
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Jaguar: warranty claiming information. *rm
- Bulletin:
- SSM-46817
- Component:
- 061000 engine and engine cooling:engine
- Summary:
- Jaguar: vehicle would allegedly stall out as reported. *pe
- Bulletin:
- TB-UPS-3210-3B
- Component:
- 118000 electrical system: software
- Summary:
- Jaguar: minor software update for the navigation map system and routing improvements. *pe
- Bulletin:
- JTB-00241-NAS1
- Component:
- 060000 engine and engine cooling
- Summary:
- Jaguar: on some vehicles, the engine is malfunctioning by exhibiting hard starting, poor fuel economy, misfire, and/or a rough idle condition. fuel contamination or poor fuel quality leads to clogged fuel injectors and restricting fuel i
- Bulletin:
- SSM-55537
- Component:
- 170000 latches/locks/linkages
- Summary:
- Jaguar: on vehicle, the intrument panel would illuminate with door ajar, door fails to lock properly, door fails to open from inside or outside. *pe
- Bulletin:
- JTB-00244-NAS-1
- Component:
- 061000 engine and engine cooling:engine
- Summary:
- Jaguar: due to an ems calibration error, the vehicle's engine, at low speeds, might cut out, hesitate or stumble . *pe
- Bulletin:
- SB-3-287
- Component:
- 111000 electrical system:battery
- Summary:
- Jaguar: see document search button for owner letter. a limited number of vehicles with have software enhancement and battery monitoring system replaced and/or updated. *pe
- Bulletin:
- SSM-60437
- Component:
- 034510 service brakes, hydraulic:foundation components:disc:caliper
- Summary:
- Jaguar: due to parts capacity constraints, brake calipers and front knuckle has been up-rated. models xf/x250, xk/150. no model years listed. *pe
- Bulletin:
- JTB-00230NAS2
- Component:
- 102000 power train:manual transmission
- Summary:
- Jaguar: various situations may cause transmission control switch to fail to rise, to rotate out of park, rotate between gears. models 2009-2013 xf, xj range, xk range. *pe
- Bulletin:
- SSM-63697
- Component:
- 073200 fuel system, gasoline:fuel injection system:injectors
- Summary:
- Jaguar: fuel injector concerns 5.o aj133 gasoline, leading to potential problemssuch as poor running poor fuel economy, hard starting, rough idle, misfires and engine detonation. *js
- Bulletin:
- JTB-00353-NAS-1
- Component:
- 121000 exterior lighting:headlights
- Summary:
- Jaguar: headlamp in failsafe mode and cannot be reset due to diagnostic trouble codes (dtc) causing display, (permanently or intermittently), adaptive front lighting system (afs) warning icon, in instrument cluster. model 2008-2012 xk rang
- Bulletin:
- JTB-00301-NAS1
- Component:
- 091200 fuel system, other:storage:fuel gauge system
- Summary:
- Jaguar: the fuel gauge, on some vehicles, are experiencing fluctuation not showing more than 1/2 full, switches on/off intermittently and/or fails to operate properly. model 2010-2012 xk (x150), xf (x250). *pe
- Bulletin:
- JTB-00344-NAS1
- Component:
- 350000 equipment
- Summary:
- Jaguar: damage during a repair or time of production, caused the earth stud, on some vehicles, to become broken or cross threaded. model 2003-2009 xj (x350), 206/onwards xk (x150), 2010/onwards xj (x351), 2014/onwards f-type (x152).
- Bulletin:
- J038NAS3
- Component:
- 060000 engine (pws)
- Summary:
- Jaguar: the sdd software is a condition identiy on 2010-2012 model that may cause the engine light to come on but will not affect the vehicle performance, instead it might decrease the ability to control tailpipe emissions. *ma
- Bulletin:
- JTB00191NAS2
- Component:
- 350000 equipment
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- 7-072USA
- Component:
- 133000 visibility:power window devices and controls
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- 7-075USA
- Component:
- 110000 electrical system
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00283NAS1
- Component:
- 130000 visibility
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00308NAS1
- Component:
- 117000 digital instrument panel
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00317NAS1
- Component:
- 199000 tires:pressure monitoring and regulating systems
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00317NAS2
- Component:
- 118000 electrical system: software
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- J030NAS1
- Component:
- 133000 visibility:power window devices and controls
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JA13GI-13
- Component:
- 118000 electrical system: software
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JA13RE-01
- Component:
- 162900 structure:body:roof and pillars
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00149NAS4
- Component:
- 118000 electrical system: software
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00191NAS3
- Component:
- 175200 latches/locks/linkages:trunk lid:lock
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- 07-085USA
- Component:
- 060000 engine (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- J038NAS1
- Component:
- 060000 engine (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- J038NAS2
- Component:
- 060000 engine (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00176NAS2
- Component:
- 120000 lighting (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00208NAS2
- Component:
- 030000 brakes (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00257NAS3
- Component:
- 190000 tires
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00278NAS2
- Component:
- 060000 engine (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00301NAS1
- Component:
- 070000 fuel system, gasoline
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- SSM52057
- Component:
- 110000 electrical system
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- SSM-68358
- Component:
- 350000 equipment
- Summary:
- This ssm has been released to address the high number of speaker assemblies returned, many of which are deemed as 'n fault found'. cause: incorrect diagnosis."
- Bulletin:
- JTB-00328-NAS-1
- Component:
- 110000 electrical system
- Summary:
- "situation: the touch screen may reset or be blank on start-up and diagnostic trouble code (dtc) u1a4b-48 may be stored in the touch screen. cause: this may be caused by a software issue within the touch screen."
- Bulletin:
- JTB00344NAS1
- Component:
- 160000 structure
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00349NAS1
- Component:
- 060000 engine (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00352NAS1
- Component:
- 350000 equipment
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00353NAS1
- Component:
- 120000 lighting (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00361NAS1
- Component:
- 070000 fuel system, gasoline
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00379NAS1
- Component:
- 120000 lighting (pws)
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- JTB00380NAS1
- Component:
- 353600 equipment:air conditioner
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- SSM-71498
- Component:
- 105300 power train:driveline:driveshaft
- Summary:
- "issue: engineering is investigating the cause of front drive shafts (half shafts) rubber boots split or damaged on jaguar vehicles in warranty. cause: unknown ' engineering investigation on-going."
- Bulletin:
- SSM72027
- Component:
- 350000 equipment
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- SSM72035
- Component:
- 100000 power train
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- DVD 136 ' 02
- Component:
- 118000 electrical system: software
- Summary:
- Summary to be provided on a future date.
- Bulletin:
- SSM71538
- Component:
- 171100 latches/locks/linkages:doors:latch
- Summary:
- "issue: customer may report door lock cylinder cover missing. cause: cylinder cover may have been incorrectly fitted at pdi or after emergency vehicle entry."
- Bulletin:
- JTB-00419NAS-1
- Component:
- 117000 digital instrument panel
- Summary:
- "situation: the surface of the instrument cluster lens may be damaged or marked. cause: a lower-level service repair part is now available in the event damage or marking is caused by an object impacting against the lens and/or staining/di
- Bulletin:
- SSM-71989
- Component:
- 350000 equipment
- Summary:
- "issue: customer complains of damage/marking on the surface of the vehicle's instrument pack lens. cause: damage/marking caused by object impact against the lens. staining/discoloration contamination caused by using any type of cleaning
- Bulletin:
- SSM-66637
- Component:
- 111000 electrical system:battery
- Summary:
- "issue: a customer may report a concern with a flat battery or poor starting; when testing the battery it is determined that a charge is required. cause: when charging a battery (both primary and secondary) with a bms (battery monitoring
- Bulletin:
- SSM-66697
- Component:
- 062000 engine and engine cooling:cooling system
- Summary:
- "issue: after the engine coolant on a 5.0l v8 aj133 engine has been partially or fully drained and filled, the customer experiences the engine overheating. cause: the refill procedure has not been completed correctly, resulting in insuf
- Bulletin:
- SSM-63697
- Component:
- 061100 engine and engine cooling:engine:gasoline
- Summary:
- "republished august 2013. issue: fuel injector concerns, (applicable to 5.0 aj133 gasoline engines), leading to potential problems such as poor running, poor fuel economy, hard starting, rough idle, misfires and engine detonation. custome
- Bulletin:
- SSM-67697
- Component:
- 350000 equipment
- Summary:
- "issue: jaguar engineering have been monitoring reports for lack of cooling from the air conditioning system on some higher time in service vehicles, where insufficient performance of the air conditioning compressor has been found to be th
- Bulletin:
- JTB-00191-NAS-3
- Component:
- 356000 equipment adaptive
- Summary:
- "situation: the glove compartment lid may not be damped when opening. cause: this may be caused by the glove compartment lid damper cord retaining tab coming away from the glove compartment housing."
- Bulletin:
- JTB-00304-NAS-1
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- "situation: a lower-level service repair part is now available in the event of a front sun visor vanity mirror issue. cause: a lower-level service repair part to be used in the event a front sun visor vanity mirror requires replacement."
- Bulletin:
- SSM-67917
- Component:
- 220000 seats
- Summary:
- "issue incorrectly configured seat modules can cause incorrect functioning of the seat, or battery drain issues. the vehicle seat memory module logs u1a4c 00, 'build end of line mode active' cause the seat module has been incorrectly
- Bulletin:
- SSM-68359
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- "issue: customers may report that they are unable to play music through their android phone when connected via cable to usb - xk does not support bluetooth streaming. cause: this could be for a number of reasons not necessarily relate
- Bulletin:
- SSM-69078
- Component:
- 110000 electrical system
- Summary:
- "issue: apple ios, and android phone issues after software updates. the customer may report a range of problems with their phone connection, audio quality or phonebook which have started to happen after the phone was manually or automati
- Bulletin:
- SSM-70698
- Component:
- 111000 electrical system:battery
- Summary:
- "issue: a customer may report that their phone, disconnects during or after phone calls, shows as paired but not available, is not showing as paired but is available, is difficult to pair, audio fragments when streaming music and/or oth
- Bulletin:
- SSM-71218
- Component:
- 030000 brakes (pws)
- Summary:
- "issue: customer repor ts a parkbrake warning lamp i l luminated and / or parkbrake faul t message displayed in the ipk (instrument pack), following investigation wi th sdd the fol lowing dtc p1571-64 (brake swi tch - signal plausibilit
- Bulletin:
- JTB00380NAS3
- Component:
- 353600 equipment:air conditioner
- Summary:
- Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
- Bulletin:
- JTB00257NAS3
- Component:
- 010000 steering
- Summary:
- Situation: the steering wheel may exhibit a vibration / shimmy while driving. cause: this may be caused by a road wheel/tire assembly imbalance and/or temporary tire flat-spotting.
- Bulletin:
- JTB00258NAS2
- Component:
- 010000 steering
- Summary:
- Situation: a steering wheel shimmy may be evident during the pre-delivery inspection (pdi) road test due to temporary flat spots on the rolling surface of the tire. cause: temporary flat spots naturally develop on the rolling surface of a
- Bulletin:
- JTB00278NAS2
- Component:
- 060000 engine and engine cooling
- Summary:
- Situation: the fluid level in the engine coolant system expansion tank may fall below the minimum level over a period of time or a 'low coolant level' message is displayed in the message center. upon inspection, a leak may be found to be
- Bulletin:
- JTB00301NAS1
- Component:
- 081100 fuel system, diesel:storage:tank assembly
- Summary:
- Situation: the fuel gauge may experience one or more of the following issues: ' fuel gauge inoperative; ' fuel gauge not showing more than ½ full; ' fuel gauge fluctuates; and/or ' fuel gauge switches on/off intermittently. cause: thes
- Bulletin:
- JTB00380NAS4
- Component:
- 353000 equipment:electrical
- Summary:
- Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
- Bulletin:
- SSM72926
- Component:
- 162000 structure:body
- Summary:
- Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
- Bulletin:
- JTB00258NAS2
- Component:
- 010000 steering
- Summary:
- "situation: a steering wheel shimmy may be evident during the pre-delivery inspection (pdi) road test due to temporary flat spots on the rolling surface of the tire. cause: temporary flat spots naturally develop on the rolling surface of
- Bulletin:
- JTB00278NAS2
- Component:
- 060000 engine and engine cooling
- Summary:
- "situation: the fluid level in the engine coolant system expansion tank may fall below the minimum level over a period of time or a 'low coolant level' message is displayed in the message center. upon inspection, a leak may be found to be
- Bulletin:
- JTB00301NAS1
- Component:
- 091200 fuel system, other:storage:fuel gauge system
- Summary:
- "situation: the fuel gauge may experience one or more of the following issues: ' fuel gauge inoperative; ' fuel gauge not showing more than ½ full; ' fuel gauge fluctuates; and/or ' fuel gauge switches on/off intermittently. cause: the
- Bulletin:
- SSM71794
- Component:
- 353000 equipment:electrical
- Summary:
- "issue: fm1 preset ceases to operate. (tuner is stuck in am band while touch screen displays fm1) cause: no error handling of frequency being stored in hd radio module."
- Bulletin:
- JTB00176NAS2
- Component:
- 121000 exterior lighting:headlights
- Summary:
- "situation: this bulletin is for information only; it provides acceptance standards relating to the level of headlamp internal condensation. cause: condensation or 'misting' on the inside surface of the headlamp lens may be caused by natu
- Bulletin:
- JTB00344NAS1
- Component:
- 350000 equipment
- Summary:
- "situation: an earth stud may be broken or cross threaded. cause: this may be caused by damage in production or during a repair."
- Bulletin:
- JTB00352NAS1
- Component:
- 353400 equipment:electrical:radio/tape deck/cd etc.
- Summary:
- "situation: the radio fm1 presets may be inoperative and the radio may be 'stuck' on the am waveband while the touch screen displays 'fm1'. cause: this may be caused by how radio presets are stored in the hd radio' module."
- Bulletin:
- SSM63597
- Component:
- 118000 electrical system: software
- Summary:
- "issue: jaguar land rover north america service diagnostics would like to make all sdd users aware of an emerging concern being tracked via the epqr system. users report dvd133 is unable to fully communicate with pcm on legacy jaguar veh
- Bulletin:
- SSM71361
- Component:
- 118000 electrical system: software
- Summary:
- "issue: da-dongle/da-vina/da-st512 - j2534 vehicle communication interface device (vci) software requires updating to the latest level. da j2534 software driver level ' v4.0 (must be updated to this level on all sdd machines that use thi
- Bulletin:
- SSM71822
- Component:
- 353000 equipment:electrical
- Summary:
- "issued may 2014: issue during a recent market visit it was noted that a significant number of dealers have been carrying out pdi's and then returning the vehicle to a storage compound without refitting the transit relay or returning the
- Bulletin:
- SSM71827
- Component:
- 220000 seats
- Summary:
- "issue: climate controlled seat issues cause: unknown"
- Bulletin:
- SSM71832
- Component:
- 141200 air bags:frontal:driver side inflator module
- Summary:
- "issue:- customers have reported that the airbag warning light has illuminated in the instrument cluster after a previous repair. cause:- the drivers airbag circuit has been incorrectly diagnosed as being at fault or has more than one
- Bulletin:
- JA14PA-11
- Component:
- 350000 equipment
- Summary:
- "please be advised that water pump part numbers c2z21781, c2z28248, and c2z29189 -- 3.0l v6 / 5.0l v8 -- come with four (4) mounting bolts. prior to installing this part, inspect the packaging and make sure all four (4) bolts are present."
- Bulletin:
- SSM67697
- Component:
- 110000 electrical system
- Summary:
- "issue: jaguar engineering have been monitoring reports for lack of cooling from the air conditioning system on some higher time in service vehicles, where insufficient performance of the air conditioning compressor has been found to be t
- Bulletin:
- SSM71915
- Component:
- 111000 electrical system:battery
- Summary:
- "issue a number of alternators are being replaced under warranty and are found to be faulty due to internal regulator chip damage. cause alternators are being damaged due to cross polarity when the vehicle is jump started."
- Bulletin:
- SSM67697
- Component:
- 353600 equipment:air conditioner
- Summary:
- "issue: jaguar engineering have been monitoring reports for lack of cooling from the air conditioning system on some higher time in service vehicles, where insufficient performance of the air conditioning compressor has been found to be t
- Bulletin:
- SSM71538
- Component:
- 162300 structure:body:door
- Summary:
- "issue: customer may report door lock cylinder cover missing. cause: cylinder cover may have been incorrectly fitted at pdi or after emergency vehicle entry."
- Bulletin:
- JTB00379NAS1
- Component:
- 120000 lighting (pws)
- Summary:
- "situation: condensation / mist may appear on the inside of front and/or rear exterior lamps. cause: condensation/mist is a natural phenomenon which can occur when there is a temperature difference between the inside and outside of the la
- Bulletin:
- SSM71974
- Component:
- 111000 electrical system:battery
- Summary:
- "issue: a significant number of bms (battery monitoring system) modules have been replaced when dtc b11db-87 is logged, when returned to the supplier for analysis many are deemed 'no fault found' cause: incorrect diagnosis"
- Bulletin:
- SSM71995
- Component:
- 162000 structure:body
- Summary:
- "issue: customers have reported that the armrest liner is damaged ' eg: corner broken ' see pic 1 as an example cause:: poor initial fit / interference contact"
- Bulletin:
- SSM71998
- Component:
- 350000 equipment
- Summary:
- "issue customers might be experiencing an issue with iphones 6 and 6plus, as well as iphones that have been updated to ios8. the issue is common across all manufacturers. symptoms when the apple device is connected to the car system and
- Bulletin:
- SSM72002
- Component:
- 061100 engine and engine cooling:engine:gasoline
- Summary:
- "issue: low coolant message displayed. a coolant leak is found from the seam on coolant pipe (aj8 9664). see the attached file for an example of the leak location. cause: a process issue at component supplier."
- Bulletin:
- SSM51357
- Component:
- 091200 fuel system, other:storage:fuel gauge system
- Summary:
- "issue: when investigating customer reports for incorrect fuel gauge concerns the dealer technician may diagnose that the fuel senders are open circuit. this diagnosis may be incorrect depending on the multimeter settings selected by the
- Bulletin:
- SSM71538
- Component:
- 171100 latches/locks/linkages:doors:latch
- Summary:
- "issue: customer may report door lock cylinder cover missing. cause: cylinder cover may be damaged or have been incorrectly fitted at pdi or after emergency vehicle entry."
- Bulletin:
- SSM71966
- Component:
- 350000 equipment
- Summary:
- "issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
- Bulletin:
- SSM71966
- Component:
- 030000 brakes (pws)
- Summary:
- "issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
- Bulletin:
- SSM71995
- Component:
- 350000 equipment
- Summary:
- "issue: customers have reported that the armrest liner is damaged ' eg: corner broken ' see pic 1 as an example cause:: poor initial fit / interference contact"
- Bulletin:
- SSM72012
- Component:
- 350000 equipment
- Summary:
- "issue the wrong component maybe replaced when troubleshooting bluetooth connectivity in car. cause the front control display interface module (touchscreen) has no effect on bluetooth connectivity in the car and as such may be incorrect
- Bulletin:
- SSM72022
- Component:
- 220000 seats
- Summary:
- "issue: seats not moving in one direction / one axis cause: motor connections not fully latched"
- Bulletin:
- SSM72027
- Component:
- 353000 equipment:electrical
- Summary:
- "issue when the customer attempts to connect an apple device that is equipped with a lightning socket in order to stream music through the car's infotainment system the user will realise that the 30pin ipod link lead supplied by jaguar is
- Bulletin:
- SSM72035
- Component:
- 353000 equipment:electrical
- Summary:
- "concern: jaguar land rover and the supplier have inspected 101 warranty claims for heated oxygen sensors (ho2s). 23% were found to have no defects. cause: one possible reason for this is that all ho2s sensors are replaced when only one
- Bulletin:
- SSM40913
- Component:
- 060000 engine (pws)
- Summary:
- "re-issued november 2014. issue: on investigation of warranty returns it has been noted that the engine-compartment lid latch has been lubricated. cause: lubricant applied to the engine-compartment lid latch during routine servicing or
- Bulletin:
- SSM43055
- Component:
- 220000 seats
- Summary:
- "re-issued november 2014. issue: seat movement maybe restricted on some vehicles that has the seat memory function. cause: if an obstruction is encountered while the seat is in motion, the seat will stop moving and further movement will b
- Bulletin:
- SSM71995
- Component:
- 160000 structure
- Summary:
- "issue: customers have reported that the armrest liner is damaged ' eg: corner broken ' see pic 1 as an example cause:: poor initial fit / interference contact"
- Bulletin:
- SSM72037
- Component:
- 060000 engine (pws)
- Summary:
- "issue: in some circumstances, the customer is reporting the engine failing to start, the engine running rough, the check engine light being displayed, or a combination of these symptoms. cause: dtc's captured by the vehicle electronic
- Bulletin:
- SSM72041
- Component:
- 010000 steering
- Summary:
- "issue: submitting a steering system noise epqr. cause: under investigation"
- Bulletin:
- JTB00380NAS1
- Component:
- 353600 equipment:air conditioner
- Summary:
- "situation: inadequate a/c performance may be exhibited. upon inspection, low pressure is recorded on the high pressure system, high pressure recorded on the low pressure system, and the compressor clutch (where applicable) is working pro
- Bulletin:
- SSM72114
- Component:
- 072100 fuel system, gasoline:delivery:fuel pump
- Summary:
- "issue: high pressure fuel pump diagnostics on 3.0l aj126 and 5.0l aj133 engines have been updated. action: please refer to the procedure below for information on how to access the new information through sdd."
- Bulletin:
- JTB00380NAS2
- Component:
- 350000 equipment
- Summary:
- "situation: inadequate a/c performance, low pressure recorded on the high pressure system, and/or high pressure recorded on the low pressure system may be exhibited with the compressor clutch (where applicable) working properly. cause: t
- Bulletin:
- JTB00388NAS1
- Component:
- 015000 steering:hydraulic power assist system
- Summary:
- "situation: this is an information only bulletin to aid in the diagnosis of hydraulic power steering issues. action: when diagnosing customer concerns relating to the hydraulic power steering system, refer to the service information below
- Bulletin:
- SSM40913
- Component:
- 060000 engine (pws)
- Summary:
- "re-issued january 2015. issue: on investigation of warranty returns it has been noted that the engine-compartment lid latch has been lubricated. cause: lubricant applied to the engine-compartment lid latch during routine servicing or f
- Bulletin:
- SSM43055
- Component:
- 220000 seats
- Summary:
- "re-ssued january 2015. issue: seat movement maybe restricted on some vehicles that has the seat memory function. cause: if an obstruction is encountered while the seat is in motion, the seat will stop moving and further movement will be
- Bulletin:
- SSM72002
- Component:
- 060000 engine and engine cooling
- Summary:
- "issue: low coolant message displayed. a coolant leak is found from the seam on coolant pipe (aj8 9664). see the attached file for an example of the leak location. cause: a process issue at component supplier"
- Bulletin:
- SSM72114
- Component:
- 072100 fuel system, gasoline:delivery:fuel pump
- Summary:
- "issue: high pressure fuel pump diagnostics on 3.0l aj126 and 5.0l aj133 engines have been updated. action: please refer to the procedure below for information on how to access the new information through sdd."
- Bulletin:
- SSM72153
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- "issue: for the models identified above, a concern has been identified with the latest tcm software released on dvd 139 patch 15. cause: currently under investigation with jlr engineering."
- Bulletin:
- SSM72141
- Component:
- 011000 steering:wheel and handle bar
- Summary:
- "issue: a steering wheel shimmy may be evident during the pre-delivery inspection (pdi) road test due to temporary flat spots on the rolling surface of the tire. cause: temporary flat spots naturally develop on the rolling surface of a
- Bulletin:
- SSM64657
- Component:
- 350000 equipment
- Summary:
- "issued march 2015. issue: coolant leak from 5.0l v8 (aj133) water pump. cause: a number of changes to the water pumps have been made to improve product quality."
- Bulletin:
- SSM72202
- Component:
- 171100 latches/locks/linkages:doors:latch
- Summary:
- "issue: door latch functionality cause: jlr engineering are currently investigating side door latch concerns and therefore would appreciate more information to aid investigations. known issues have been resolved and assured vins for effec
- Bulletin:
- JTB00305NAS1
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- "situation: the transmission malfunction indicator lamp (mil) may be illuminated and diagnostic trouble codes (dtc) p0729 to p0735, p0783, and p2702 to p2704 are stored in the transmission control module (tcm). cause: this may be caused
- Bulletin:
- JTB00395NAS1
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- "situation: on vehicles fitted with the 5.0l naturally aspirated v8 engine only, a 'clonk' noise may be heard when selecting park (p). cause: this may be caused by a transmission control module (tcm) software issue."
- Bulletin:
- SSM72202
- Component:
- 162300 structure:body:door
- Summary:
- "issue: door latch functionality cause: jlr engineering are currently investigating side door latch concerns and therefore would appreciate more information to aid investigations. known issues have been resolved and assured vins for effec
- Bulletin:
- JTB00278NAS3
- Component:
- 060000 engine (pws)
- Summary:
- "situation: the fluid level in the engine coolant system expansion tank may fall below the minimum level over a period of time or a 'low coolant level' message is displayed in the message center. upon inspection, a leak may be found to be
- Bulletin:
- JTB00423NAS1
- Component:
- 060000 engine (pws)
- Summary:
- "situation: a 'humming' noise may be evident from the engine when the engine is idling. cause: this may be caused by dust and/or water ingress to the primary drive belt idler pulley bearing."
- Bulletin:
- JTB00283NAS2
- Component:
- 132000 visibility:glass, side/rear
- Summary:
- "situation: the bonding between the folding top and the rear glass may require repair. cause: this may be caused by bonding robustness between the folding top and the rear glass."
- Bulletin:
- JTB00395NAS2
- Component:
- 103100 power train:automatic transmission:control module (tcm, pcm)
- Summary:
- "situation: on vehicles fitted with the 5.0l naturally aspirated v8 engine only, a 'clonk' noise may be heard when selecting park (p). cause: this may be caused by a transmission control module (tc m) software issue."
- Bulletin:
- SSM72307
- Component:
- 110000 electrical system
- Summary:
- "issue the message ""radar sensor blocked"" appears in instrument pack display. if blockage occurs while acc is being used, 'driver intervene' and/or ""radar sensor blocked"" message will appear on the cluster and dtc c1a67-97 is also set
- Bulletin:
- JTB00446NAS1
- Component:
- 111000 electrical system:battery
- Summary:
- "situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is illumi
- Bulletin:
- JTB00446NAS2
- Component:
- 111000 electrical system:battery
- Summary:
- "situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is illumi
- Bulletin:
- JTB00267NAS2
- Component:
- 018000 steering: adaptive steering
- Summary:
- Situation: a vibration or shaking sensation coming from different areas of the vehicle may be evident while driving. this may be felt through the steering wheel and/or through the seats/vehicle body. it may, or may not, occur during braking
- Bulletin:
- JTB00446NAS3
- Component:
- 111000 electrical system:battery
- Summary:
- "situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is ill
- Bulletin:
- SSM72613
- Component:
- 118000 electrical system: software
- Summary:
- Software level check for incontrol touch pro
- Bulletin:
- SSM72617
- Component:
- 060000 engine (pws)
- Summary:
- Coolant expansion tank pressure caps leaking
- Bulletin:
- SSM39211
- Component:
- 073200 fuel system, gasoline:fuel injection system:injectors
- Summary:
- "re-issued dec 2015. issue: fuel injectors clogged leading to poor running / misfires / engine detonation on aj-v8 engines. cause: poor fuel quality or fuel contaminants blocking the holes in the fuel injector."
- Bulletin:
- SSM42872
- Component:
- 110000 electrical system
- Summary:
- "issued dec 2015. issue: jaguar are continuing to see no fault found warranty returns on headlamps and associated control modules cause: incorrect diagnosis. "
- Bulletin:
- SSM71966
- Component:
- 030000 brakes (pws)
- Summary:
- "issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
- Bulletin:
- SSM72202
- Component:
- 162000 structure:body
- Summary:
- "issue: door latch functionality cause: jlr engineering are currently investigating side door latch concerns and therefore would appreciate more information to aid investigations."
- Bulletin:
- SSM72012
- Component:
- 110000 electrical system
- Summary:
- "issue the wrong component maybe replaced when troubleshooting bluetooth connectivity in car. cause the front control display interface module (touchscreen) has no effect on bluetooth connectivity in the car and as such may be incorrec
- Bulletin:
- SSM71598
- Component:
- 103000 power train:automatic transmission
- Summary:
- "issue: following the recent k202 campaign a few customers have reported continuing problems with the transmission control switch unit(s) fails to rise or initially rises before lowering itself back to its default position for an igniti
- Bulletin:
- SSM71678
- Component:
- 012000 steering:column
- Summary:
- "issue: a customer may report their steering column does not move when trying to adjust in a up/down or in/out movement. cause: when the instrument panel cluster software is updated, the steering column calibration will revert to it's
- Bulletin:
- SSM71498
- Component:
- 105300 power train:driveline:driveshaft
- Summary:
- "issue: engineering is investigating the cause of front drive shafts (half shafts) rubber boots split or damaged on jaguar vehicles in warranty. cause: unknown ' engineering investigation on-going."
- Bulletin:
- SSM71538
- Component:
- 171100 latches/locks/linkages:doors:latch
- Summary:
- "issue: customer may report door lock cylinder cover missing. cause: cylinder cover may have been incorrectly fitted at pdi or after emergency vehicle entry."
- Bulletin:
- 68358
- Component:
- 350000 equipment
- Summary:
- "issue: this ssm has been released to address the high number of speaker assemblies returned, many of which are deemed as 'no fault found'. cause: incorrect diagnosis."
- Bulletin:
- JTB00328NAS1
- Component:
- 118000 electrical system: software
- Summary:
- "situation: the touch screen may reset or be blank on start-up and diagnostic trouble code (dtc) u1a4b-48 may be stored in the touch screen. cause: this may be caused by a software issue within the touch screen."
- Bulletin:
- SSM69078
- Component:
- 118000 electrical system: software
- Summary:
- "issue: apple ios, and android phone issues after software updates. the customer may report a range of problems with their phone connection, audio quality or phonebook which have started to happen after the phone was manually or automa
- Bulletin:
- SSM70698
- Component:
- 110000 electrical system
- Summary:
- "issue: a customer may report that their phone, disconnects during or after phone calls, shows as paired but not available, is not showing as paired but is available, is difficult to pair, audio fragments when streaming music and/or ot
- Bulletin:
- SSM 71218
- Component:
- 050000 parking brake
- Summary:
- "issue: customer repor ts a parkbrake warning lamp i l luminated and / or parkbrake faul t message displayed in the ipk (instrument pack), following investigation wi th sdd the fol lowing dtc p1571-64 (brake swi tch - signal plausibilit
- Bulletin:
- SSM-71598
- Component:
- 103000 power train:automatic transmission
- Summary:
- "issue: following the recent k202 campaign a few customers have reported continuing problems with the transmission control switch unit(s) fails to rise or initially rises before lowering itself back to its default position for an igniti
- Bulletin:
- "JAGUAR PRODUCT
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Technical updates related to bulletins referenced in document.
- Bulletin:
- JTB00423NAS2
- Component:
- 060000 engine (pws)
- Summary:
- Situation: a 'humming' noise may be evident from the engine when the engine is idling.
- Bulletin:
- SSM58558
- Component:
- 030000 brakes (pws)
- Summary:
- Issue: submitting a brake noise epqr
- Bulletin:
- JTB00349NAS2
- Component:
- 060000 engine (pws)
- Summary:
- A clatter/knock/rattle noise may be heard from the engine.
- Bulletin:
- JTB00349NAS2
- Component:
- 060000 engine (pws)
- Summary:
- A clatter/knock/rattle noise may be heard from the engine.
- Bulletin:
- SFCC_14DEC17
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Presentation from dealer shop foreman conference call
- Bulletin:
- SFCC_08MAR18
- Component:
- 355200 equipment:other:owners/service/other manual
- Summary:
- Jaguar land rover shop foreman conference call
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 350000 equipment
- Summary:
- Incontrol touch pro phase 4 customer letter
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 350000 equipment
- Summary:
- Sim card activation issues
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 110000 electrical system
- Summary:
- 18c - new face of incontrol touch pro and 18c software improvements
- Bulletin:
- SFCC_09AUG18_REV
- Component:
- 110000 electrical system
- Summary:
- A customer may report "hood open" message displays on ip with hood closed.
- Bulletin:
- SSM71538
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538 Attachm
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538 Attachm
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.1
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.1 Attac
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
- Bulletin:
- SSM71538.1 Attac
- Component:
- 350000 equipment
- Summary:
- Issue: customer may report door lock cylinder cover missing or has become adrift.
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