2011 FORD EXPLORER Recalls (6)

Campaign:
11V063000 on 02/03/2011
Component:
Seats
Affected:
1,658
Defect:
Ford is recalling certain model year 2011 explorer vehicles manufactured from july 15, 2010, through december 13, 2010, equipped with second row 60% seats with manual recliner mechanisms that may have components that are out of dimensional specification. these seats fail to conform to the requirements of federal motor vehicle safety standard no. 207, "seating systems."
Consequence:
In the event of a crash, the seat back may not provide the required strength, increasing the risk of injury.
Correction:
Ford will notify owners and dealers will repair the seats free of charge. the safety recall began on february 15, 2011. owners may contact ford motor company customer relationship center at 1-866-436-7332.
Notes:
Ford's recall campaign number is 11c15.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Campaign:
14E001000 on 01/12/2014
Component:
Steering
Affected:
300
Defect:
Ford motor company (ford) is recalling certain replacement steering gears installed on model year 2011-2012 explorers as service parts in september 2013 and january 2014. the affected gears may lock, preventing the driver from being able to steer the vehicle.
Consequence:
The inability to steer the vehicle increases the risk of a crash.
Correction:
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. the recall began on january 29, 2014. customers may contact ford at 1-800-392-3673. ford's number for this recall is 13s14.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
14V286000 on 05/29/2014
Component:
Steering:electric power assist system
Manufactured:
05/16/2010 - 02/27/2012
Affected:
179,027
Defect:
Ford motor company (ford) is recalling certain model year 2011-2013 ford explorer vehicles manufactured may 17, 2010, through february 28, 2012. the affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
Consequence:
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Correction:
Ford will notify owners, and dealers will update the power steering control module (pscm) software, free of charge. if a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. the recall began on july 23, 2014. owners may contact ford customer service at 1-800-392-3673. ford's number for this recall is 14s06.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
15V171000 on 03/23/2015
Component:
Structure:body:door
Manufactured:
01/31/2011 - 01/30/2012
Affected:
194,484
Defect:
Ford motor company (ford) is recalling certain model year 2011-2013 explorer vehicles. in the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
Consequence:
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Correction:
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. the recall began on july 23, 2015. owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 15s11.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
17E048000 on 08/28/2017
Component:
Suspension:rear
Affected:
630
Defect:
Ford motor company (ford) is recalling certain wheel hub bearing assemblies, part number hb5z-1104-c, incorrectly listed as being for installation on the rear axles of 2011-2017 ford explorer 4x2 vehicles. these bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Consequence:
A loss of the wheel or wheel end can increase the risk of a crash.
Correction:
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. it is believed that none of the hubs were purchased from ford dealers for the incorrect application. owners may contact ford customer service at 1-866-436-7332.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Campaign:
17E048000 on 08/28/2017
Component:
Wheels:cap/cover/hub
Affected:
630
Defect:
Ford motor company (ford) is recalling certain wheel hub bearing assemblies, part number hb5z-1104-c, incorrectly listed as being for installation on the rear axles of 2011-2017 ford explorer 4x2 vehicles. these bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Consequence:
A loss of the wheel or wheel end can increase the risk of a crash.
Correction:
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. it is believed that none of the hubs were purchased from ford dealers for the incorrect application. owners may contact ford customer service at 1-866-436-7332.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

2011 FORD EXPLORER TSBs (50)

Bulletin:
TSB-11-4-14
Component:
162300 structure:body:door
Summary:
Ford: some vehicles do not unlock using the intelligence access key or the integrated keyhead transmitter. *rm
Bulletin:
SIS-21841
Component:
118000 electrical system: software
Summary:
Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. this is a software problem. *rm
Bulletin:
AS-21769
Component:
046000 service brakes, air:antilock
Summary:
Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm
Bulletin:
AS-21687
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Ford: there may be a loss of power, hesitation, surge, or lack of throttle response while driving. the brake over accelerator feature may be activating. *rm
Bulletin:
AS-21725
Component:
026000 traction control system
Summary:
Ford: the traction control light may come on making turns while driving above 3mph and right after the vehicle was started. there will be trouble codes stored. 2011 explorer. *rm
Bulletin:
TSB-11-5-6
Component:
103000 power train:automatic transmission
Summary:
Ford: there may be a sluggish acceleration or hesitation feeling when rolling to a stop. this will be followed by a harsh bump. *rm
Bulletin:
TSB-11-6-12
Component:
026000 traction control system
Summary:
Ford: 2011 explorer. vehicles with auto park may have the traction light come on while making a turn above 3mph and within 50 seconds of starting a vehicle. trouble codes will be stored. *rm
Bulletin:
ASI-22285
Component:
060000 engine (pws)
Summary:
Ford/mercury/lincoln: some vehicles exhibit a cold weather phenomenon where fluid has expelled out of vent on rear drive units (rdu) and fluid, on occasion, would burp out. *pe
Bulletin:
TSB-12-5-11
Component:
117000 digital instrument panel
Summary:
Ford: warning indicator, for air bags, with dtc (diagnostic trouble codes) b1212 and/or b1213, is intermittentlt exhibited. *pe
Bulletin:
APU-11A01
Component:
118000 electrical system: software
Summary:
Lincoln/ford: see document search button for owner letter. a software program has been provided to improve response to touch, screen refresh rates, overall system functionality, and voice recognition. *pe updated 4/5/13. *pe
Bulletin:
APU-11A02
Component:
118000 electrical system: software
Summary:
Ford/lincoln: see document search button for owner letter. information provided regarding upgrade of touch software to improve overall system functionality and to simplify screens. *pe updated 8/3/12. *pe updated 8/17/12.
Bulletin:
CSP-12B36-1-2
Component:
061000 engine and engine cooling:engine
Summary:
Ford: see document search button for owner letter. the engine cooling fan motors would be inoperative due to contamination build up on electrical contacts which can cause engine to have reduced power. *pe
Bulletin:
CSP-12M01
Component:
355200 equipment:other:owners/service/other manual
Summary:
Ford/lincoln: warranty extension has been provided for certain model vehicles with accessory protocol interface module (apim or sync module) to 4 (four) years on ford and 5 (five) years on lincoln vehicles regardless of mileage and subse
Bulletin:
CSP-12M02
Component:
353000 equipment:electrical
Summary:
Ford/lincoln: see document search button for owner letter. information regarding extended warranty for covering accessory protocol interface module regardless of mileage. models 2011-2013 edge, explorer, mkx, focus, escape, flex, fusion
Bulletin:
TSB-13-5-14
Component:
204000 wheels:cap/cover/hub
Summary:
Ford/lincoln: on some vehicles, when accelerating from stop or shifting between drive/reverse and/or reverse/drive, a noise is heard like pop, ting, click, coming from front wheel area. models 2011-2013 taurus, explorer, flex, mks, mkt.
Bulletin:
ASI-32211
Component:
063110 engine and engine cooling:exhaust system:emission control:crankcase (pcv)
Summary:
Ford: on some vehicles, the intake air system components may have engine oil accumulation, in left hand valve cover baffle migrating through fresh air intake of positive crankcase ventilation (pcv) system. models 2011-2013 edge, explore
Bulletin:
AS1-32241
Component:
350000 equipment
Summary:
Ford: on various vehicles with my touch,after any apim programming, replacement or disconnect from front display interface module (fdim), touchscreen calibration must be performed. model years 2011-2013. no models listed.
Bulletin:
TSB-13-6-13
Component:
132000 visibility:glass, side/rear
Summary:
Ford: when front window glass, on some vehicles, are being opening or closing, there is a chattering or jumping movement. models 2011-2013 explorer. *pe
Bulletin:
TSB-13-6-18
Component:
110000 electrical system
Summary:
Lincoln\ford: the remote function actuator (rfa), on some vehicles, keeps controller area network (can) awake, due to accessory protocol interface module (aprim) excessive iod and dead battery. models 2011 edge, explorer, mkx.
Bulletin:
ASI-44333
Component:
356000 equipment adaptive
Summary:
Ford: due to excessive lube loss from ptu, or internal ptu failure, some trucks, will experience contamination or sludging of ptu lube, resulting in an increased internal lube temperature. model 2011-2014 explorer, taurus sho.
Bulletin:
TSB-14-0019
Component:
353600 equipment:air conditioner
Summary:
Ford/lincoln: some vehicles will experience a lack of air conditioning (ac) performance, with dual engine cooling fans, while stationary or moving at slow speeds, and/or overheat. model 2011-2012 taurus, mks, explorer, flex, mkt. *p
Bulletin:
ASI-44354
Component:
060000 engine (pws)
Summary:
Ford/lincoln: an accumulation of oil, in left hand valve cover baffle, migrating through fresh air intake of positive crankcase ventilation (pcv) system, may have engine oil in intake air system components. model 2011-2013 edge, explorer
Bulletin:
TSB-14-0115
Component:
036100 service brakes, hydraulic:antilock:control unit/module
Summary:
Ford: in the instrument panel cluster (ipc) there is a terrain management pop up warning, without diagnostic trouble code (dtc) accompanying it, in the anti-lock brake system (abs) module or terrain control module. model 2011-2014 explore
Bulletin:
ASI-44531
Component:
221600 seats:front assembly:power adjust
Summary:
Lincoln/ford: on some vehicles and trucks, there is a popping, squealing, binding or grinding noise come from power seats when moving backwards or forward. model 2009-2015 f-150, taurus, flex, mkt, mks, f-super duty, explorer. *pe
Bulletin:
ASI-44564
Component:
030000 brakes (pws)
Summary:
Ford/lincoln: due to corrosion buildup between brake pad and anchor bracket, vehicle experience a rear brake drag condition and need to be checked for debris and/or corrosion. model 2011-2014 explorer, flex, taurus, edge, mkx, mkt, mks.
Bulletin:
TSB-14-0130
Component:
353600 equipment:air conditioner
Summary:
Ford: when auxiliary climate control system is on, an exhaust odor, like sulfur, can be smelled. model 2011-15 explorer. *pe
Bulletin:
TSB-14-0130
Component:
353600 equipment:air conditioner
Summary:
Ford: there is an exhaust odor in vehicles when auxiliary climate control system is on and it smells like sulfur. model 2011-15 explorer. *pe
Bulletin:
ASI-44713
Component:
134000 visibility:sun roof assembly
Summary:
Lincoln/ford: on some vehicles, the moon roof sunshade binding is experiencing issues such as retaining clips/tabs are broken and its hard to open or close. model 2009-14 mks, 2011-15 explorer, 2013-14 escape. *pe
Bulletin:
44856
Component:
180000 vehicle speed control
Summary:
Ford: certain 2013-2015 ford fusion and taurus, 2011-2015 ford explorer, 2013-2014 ford edge and flex, 2013-2015 lincoln mks, mkx, and 2013-2014 lincoln mkt vehicles may experience problems with the cruise control speed that doesn't match t
Bulletin:
44863
Component:
133000 visibility:power window devices and controls
Summary:
Ford: no service action is recommended for this condition. please use at your discretion. various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroo
Bulletin:
TSB-14-0175
Component:
118000 electrical system: software
Summary:
Ford/lincoln: the ambient lighting on lincoln (mylincoln touch) vehicles will default to white and on ford (myford touch) vehicles will default to ice blue after the ignition switch cycle. *pe
Bulletin:
44985
Component:
133000 visibility:power window devices and controls
Summary:
Ford explorer 2011-2015: bulletin information regarding the front glass window chattering up/down while traveling. the front window regulator motor needs to be replaced. *lj
Bulletin:
SSM-45821
Component:
118000 electrical system: software
Summary:
Siri eyes free functional issues using bluetooth and apple ios 9.2 and 9.2.1
Bulletin:
SSM 46132
Component:
030000 brakes (pws)
Summary:
Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service is required due to a brake system warning lamp being illuminated. if the
Bulletin:
SSM 46132
Component:
030000 brakes (pws)
Summary:
Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service is required due to a brake system warning lamp being illuminated. if the
Bulletin:
TSB16-0097
Component:
220000 seats
Summary:
Some 2009-2010 f-150 and 2011-2016 explorer vehicles may have a seat cushion cover that appears loose near the front of the seat. this may be caused by the seat cushion cover j-retainer becoming disengaged from the seat cushion pan flange.
Bulletin:
TSB 16-0166
Component:
063000 engine and engine cooling:exhaust system
Summary:
Supercedes tsb 16-0165: some 2011-2015 explorer vehicles may exhibit an exhaust odor in the vehicle with the auxiliary climate control system on. customers may indicate the odor smells like sulfur, or that exhaust odors are entering the veh
Bulletin:
SSM 46400
Component:
162000 structure:body
Summary:
2011-2015 explorer and mkt vehicles requiring replacement of right front axle shaft no longer require installation of the center support bearing heat shield(7f469). the heat shield can be discarded.
Bulletin:
SSM 46412
Component:
105000 power train:driveline
Summary:
Some 2007-2016 edge/mkx/flex/mkt/mkz/mks/taurus/taurus police/explorer/explorer police equipped with all wheel drive (awd) and built on or before 30-jun-2016 may exhibit a ticking and/or knocking noise coming from the driveline area. to ide
Bulletin:
SSM 46210
Component:
010000 steering
Summary:
Some 2010-2016 epas equipped vehicles may exhibit steering related noises. the workshop manual (wsm) diagnostic procedures have been updated in section 211-02. when diagnosing and repairing epas steering noises use the updated procedures.
Bulletin:
TSB 17-0029
Component:
063000 engine and engine cooling:exhaust system
Summary:
Some 2011-2015 explorer vehicles may exhibit an exhaust odor in the vehicle with the auxiliary climate control system on. customers may indicate the odor smells like sulfur, or that exhaust odors are entering the vehicle cabin. this condit
Bulletin:
SSM 46085
Component:
060000 engine (pws)
Summary:
The powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). the etc_act and etc_dsd pids should not used to diagnose possible etb concerns. the ids has a limited refresh rate
Bulletin:
17N03-AW
Component:
063100 engine and engine cooling:exhaust system:emission control
Summary:
Certain 2011-2017 model year explorer retail vehicles - carbon monoxide complaints
Bulletin:
17N03-S1
Component:
063000 engine and engine cooling:exhaust system
Summary:
Certain 2011-2017 model year explorer vehicles - carbon monoxide concerns
Bulletin:
SSM 46900
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (mil) and a dtc p161a after pcm replacement. this may be due to the parameter reset procedure not being properly completed. to clear this dtc, use
Bulletin:
SSM 47080
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
2010-2018 various vehicles equipped with sync or sync 3 may not function when attempting to find or use the spotify app via applink. as of an update released on 1/15/2018 spotify will no longer be supporting their applink integration. no re
Bulletin:
SSM 47201
Component:
350000 equipment
Summary:
Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features is not recommended nor supported on any ford, mercury or linco
Bulletin:
SSM 47230
Component:
060000 engine and engine cooling
Summary:
Some 2007-2016 edge/mkx/flex/mkt/mkz/mks/taurus/police interceptor sedan/explorer/police interceptor utility vehicles equipped with awd and built on or before 30-jun-2016 may exhibit a propane or natural gas odor during idle or low speed dr
Bulletin:
SSM 47009
Component:
353000 equipment:electrical
Summary:
The accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts a
Bulletin:
SSM 47009
Component:
350000 equipment
Summary:
The accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts a

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