2010 JAGUAR XJ Recalls (2)

Campaign:
10V578000 on 11/18/2010
Component:
Visibility:windshield wiper/washer
Manufactured:
07/27/2009 - 11/02/2010
Affected:
6,475
Defect:
Jaguar is recalling certain model year 2010-2011 xj vehicles manufactured from july 28, 2009, through november 3, 2010. the front wiper arms to spindle fixings were not torqued to specification during manufacturing. as a result, the securing nuts could fail to perform as intended, resulting in a loss of wiper arm synchronization and a clash of the wiper arms.
Consequence:
If the wiper arms lose synchronization and clash, they could detach from the vehicle, reducing a driver's visibility and increasing the risk of crash.
Correction:
Dealers will ensure the wiper arms are fitted securely onto the spindle and the securing nuts will be tightened to the correct torque. this service will be performed free of charge. the safety recall is expected to begin on or before december 13, 2010. owners may contact jaguar at 1-800-637-6837.
Notes:
Jaguar safety recall no. j019.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Campaign:
17V394000 on 06/22/2017
Component:
Air bags
Manufactured:
08/10/2009 - 08/30/2010
Affected:
4,926
Defect:
Jaguar land rover north america, llc (jaguar) is recalling certain 2010-2011 xj vehicles. if, while servicing the vehicle, the vehicle does not successfully receive an update to the restraint control module (rcm) software, the default air bag calibration settings may be incorrect.
Consequence:
In the event of a crash, the incorrect calibration may not activate the air bag deployment as intended, increasing the risk of injury.
Correction:
Jaguar will notify owners, and dealers will update the rcm with the latest software, free of charge. the recall began on august 15, 2017. owners may contact jaguar customer service at 1-800-452-4827. jaguar's number for this recall is h034.
Notes:
Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

2010 JAGUAR XJ TSBs (287)

Bulletin:
UPS-2110-2B
Component:
355200 equipment:other:owners/service/other manual
Summary:
Jaguar: there are new pre-delivery inspection items for all xj models. *rm
Bulletin:
JTB-00210
Component:
114300 electrical system:wiring: rear compartment/trunk
Summary:
Jaguar: on newer xj models there is water leaking into the luggage compartment and could leak into the audio amplifier causing it to malfunction. *rm
Bulletin:
JTB-00208
Component:
050000 parking brake
Summary:
Jaguar: electronic parking brake re-calibration procedure. *rm updated 10/17/14. *pe
Bulletin:
J-019
Component:
136000 visibility:windshield wiper/washer
Summary:
Jaguar: some 2010-2011 xj vehicles have a wiper arm securing nut problem. the nut becomes loose causing the wipers to lose synchronization and hit each other or detach. *rm
Bulletin:
AB-7-64USA
Component:
136000 visibility:windshield wiper/washer
Summary:
Jaguar: there is a recall for some 2010-2011 xj vehicles. the wiper arm securing nut problem. the nut becomes loose causing the wipers to lose synchronization and could hit each other or detach. *rm
Bulletin:
36990
Component:
030000 service brakes, hydraulic
Summary:
Jaguar: there is a pulsation in the brake pedal while braking in cold temperatures. this is a normal operation. *rm
Bulletin:
TB-K-084
Component:
162800 structure:body:hood
Summary:
Jaguar: there is a difficulty opening the hood. the hood spring retention cap is broken. 2010-2011 xj. *rm
Bulletin:
SSM-46817
Component:
061000 engine and engine cooling:engine
Summary:
Jaguar: vehicle would allegedly stall out as reported. *pe
Bulletin:
TB-K-069
Component:
141000 air bags:frontal
Summary:
Jaguar: the air bag cover on driver's side has the potential to become detached upon deployment and may/will need to be replaced. *pe
Bulletin:
JTB-00241-NAS1
Component:
060000 engine and engine cooling
Summary:
Jaguar: on some vehicles, the engine is malfunctioning by exhibiting hard starting, poor fuel economy, misfire, and/or a rough idle condition. fuel contamination or poor fuel quality leads to clogged fuel injectors and restricting fuel i
Bulletin:
SSM-55537
Component:
170000 latches/locks/linkages
Summary:
Jaguar: on vehicle, the intrument panel would illuminate with door ajar, door fails to lock properly, door fails to open from inside or outside. *pe
Bulletin:
JTB-00244-NAS-1
Component:
061000 engine and engine cooling:engine
Summary:
Jaguar: due to an ems calibration error, the vehicle's engine, at low speeds, might cut out, hesitate or stumble . *pe
Bulletin:
JTB00248NAS1
Component:
171100 latches/locks/linkages:doors:latch
Summary:
Jaguar: exterior door handle sticks in the open position or may not latch. with the ignition on the 'door open' warning may be activated. *js
Bulletin:
K069
Component:
141000 air bags:frontal
Summary:
Jaguar: driver's air bag module replacement. a limited number of driver air bag covers may have been incorrectly manufactured. a portion of the air bag cover may detach during a deployment. this does not affect the performance or functional
Bulletin:
TB-K-069-NAS-2
Component:
140000 air bags
Summary:
Jaguar: air bag covers, on driver side, may become detached, during deployment, due to being manufactured incorrectly by supplier. *pe
Bulletin:
JTB-00260-NAS2
Component:
015000 steering:hydraulic power assist system
Summary:
Jaguar: at low vehicle speed, power steering system performance is not what is expected. situation is caused by strategy software in body control module (bcm). models 2010-2012 xj. *pe
Bulletin:
JTB-00230NAS2
Component:
102000 power train:manual transmission
Summary:
Jaguar: various situations may cause transmission control switch to fail to rise, to rotate out of park, rotate between gears. models 2009-2013 xf, xj range, xk range. *pe
Bulletin:
SSM-65177
Component:
071110 fuel system, gasoline:storage:tank assembly:filler pipe and cap
Summary:
Jaguar: only a small amount of fuel is entering tank due to flap being loose inside of fuel filler neck and blocked the pipe, partially, after falling down, and this restricts flow of fuel to tank. model xf, xj. no model years listed.
Bulletin:
JTB-00297-NAS-1
Component:
199000 tires:pressure monitoring and regulating systems
Summary:
Jaguar: the instrument cluster displays an issue with tire pressure monitoring system (tpms) and diagnostic trouble code (dtc) which may be caused by various issues. model 2010-2014 xj, 2014 f-type. *pe
Bulletin:
JTB-00344-NAS1
Component:
350000 equipment
Summary:
Jaguar: damage during a repair or time of production, caused the earth stud, on some vehicles, to become broken or cross threaded. model 2003-2009 xj (x350), 206/onwards xk (x150), 2010/onwards xj (x351), 2014/onwards f-type (x152).
Bulletin:
7-085
Component:
060000 engine (pws)
Summary:
Jaguar: this tsb contains an owner's notification letter. select document search button below. noticed aspirated and supercharged in the engine which could be the source of the faulty indicator light that shows the symptoms trouble code.
Bulletin:
J038NAS3
Component:
060000 engine (pws)
Summary:
Jaguar: the sdd software is a condition identiy on 2010-2012 model that may cause the engine light to come on but will not affect the vehicle performance, instead it might decrease the ability to control tailpipe emissions. *ma
Bulletin:
JTB00228NAS1
Component:
133000 visibility:power window devices and controls
Summary:
Summary to be provided on a future date.
Bulletin:
6-211USA
Component:
117000 digital instrument panel
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00255NAS1
Component:
130000 visibility
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00255NAS2
Component:
160000 structure
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00257NAS2
Component:
190000 tires
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00272NAS2
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00281NAS1
Component:
162900 structure:body:roof and pillars
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00286NAS1
Component:
330000 interior lighting
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00290NAS1
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00297NAS1
Component:
190000 tires
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00302NAS1
Component:
160000 structure
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00303NAS1
Component:
110000 electrical system
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00304NAS1
Component:
130000 visibility
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00308NAS1
Component:
117000 digital instrument panel
Summary:
Summary to be provided on a future date.
Bulletin:
UPS0911-5BNAS5
Component:
117000 digital instrument panel
Summary:
Summary to be provided on a future date.
Bulletin:
UPS0911-6BNAS6
Component:
110000 electrical system
Summary:
Summary to be provided on a future date.
Bulletin:
J020NAS1
Component:
117000 digital instrument panel
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00218NAS2
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00230NAS2
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00241NAS2
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00272NAS1
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
07-085USA
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
J038NAS1
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
J038NAS2
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00208NAS2
Component:
030000 brakes (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00250NAS2
Component:
160000 structure
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00257NAS3
Component:
190000 tires
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00268NAS3
Component:
060000 engine (pws)
Summary:
"situation: on vehicles fitted with the 4.2l naturally aspirated engine only, the engine may experience a rough start or stall following a hot soak of 15-20 minutes. cause: this may be caused by the fueling calibration not being robust for
Bulletin:
JTB00278NAS2
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB-00303-NAS-2
Component:
110000 electrical system
Summary:
"situation: a rhythmic 'blip' noise may be heard from the front door mid-range speakers. the noise may occur after the vehicle has been shut down for a number of minutes and is then woken up upon entry to the vehicle. cause: under certain
Bulletin:
UPS0911-4BNAS4
Component:
117000 digital instrument panel
Summary:
Summary to be provided on a future date.
Bulletin:
SSM63037
Component:
110000 electrical system
Summary:
Summary to be provided on a future date.
Bulletin:
SSM63637
Component:
110000 electrical system
Summary:
Summary to be provided on a future date.
Bulletin:
SSM64577
Component:
110000 electrical system
Summary:
Summary to be provided on a future date.
Bulletin:
SSM 64637
Component:
110000 electrical system
Summary:
Summary to be provided on a future date.
Bulletin:
SSM-68358
Component:
350000 equipment
Summary:
This ssm has been released to address the high number of speaker assemblies returned, many of which are deemed as 'n fault found'. cause: incorrect diagnosis."
Bulletin:
JTB00339NAS1
Component:
160000 structure
Summary:
"situation: a 'hood open' message may be displayed on the instrument cluster. cause: this may be caused by a faulty hood open switch"
Bulletin:
JTB00344NAS1
Component:
160000 structure
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00349NAS1
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00361NAS1
Component:
070000 fuel system, gasoline
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00368NAS1
Component:
160000 structure
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00380NAS1
Component:
353600 equipment:air conditioner
Summary:
Summary to be provided on a future date.
Bulletin:
SSM-71498
Component:
105300 power train:driveline:driveshaft
Summary:
"issue: engineering is investigating the cause of front drive shafts (half shafts) rubber boots split or damaged on jaguar vehicles in warranty. cause: unknown ' engineering investigation on-going."
Bulletin:
SSM71853
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
DVD 134 ' 09
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
DVD 134 'V132J
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
DVD 135 ' 03
Component:
118000 electrical system: software
Summary:
Summary to be provided on a future date.
Bulletin:
SSM71538
Component:
171100 latches/locks/linkages:doors:latch
Summary:
"issue: customer may report door lock cylinder cover missing. cause: cylinder cover may have been incorrectly fitted at pdi or after emergency vehicle entry."
Bulletin:
JTB00433NAS1
Component:
120000 lighting (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
JTB00436NAS1
Component:
060000 engine (pws)
Summary:
Summary to be provided on a future date.
Bulletin:
SSM-71989
Component:
350000 equipment
Summary:
"issue: customer complains of damage/marking on the surface of the vehicle's instrument pack lens. cause: damage/marking caused by object impact against the lens. staining/discoloration contamination caused by using any type of cleaning
Bulletin:
SSM-72307
Component:
110000 electrical system
Summary:
"issue the message ""radar sensor blocked"" appears in instrument pack display. if blockage occurs while acc is being used, 'driver intervene' and/or ""radar sensor blocked"" message will appear on the cluster and dtc c1a67-97 is also set
Bulletin:
SSM-58597
Component:
198000 tires:temporary/emergency spare tire
Summary:
"issue: a customer may report that a spare wheel low tyre pressure warning is displayed in the instrument pack message centre, when no full size spare wheel is present. cause: there is a scenario where an incorrect spare wheel id may
Bulletin:
SSM-66637
Component:
111000 electrical system:battery
Summary:
"issue: a customer may report a concern with a flat battery or poor starting; when testing the battery it is determined that a charge is required. cause: when charging a battery (both primary and secondary) with a bms (battery monitoring
Bulletin:
SSM-66697
Component:
062000 engine and engine cooling:cooling system
Summary:
"issue: after the engine coolant on a 5.0l v8 aj133 engine has been partially or fully drained and filled, the customer experiences the engine overheating. cause: the refill procedure has not been completed correctly, resulting in insuf
Bulletin:
JTB-00303-NAS-1
Component:
110000 electrical system
Summary:
"situation: a rhythmic 'blip' noise may be heard from the front door mid-range speakers. the noise may occur after the vehicle has been shut down for a number of minutes and is then woken up upon entry to the vehicle. cause: under certain
Bulletin:
JTB-00218-NAS-2
Component:
118000 electrical system: software
Summary:
"situation: a 'no playable video' message may be displayed on the high level display front (hldf) touch screen and dvd video discs may not be able to be played. cause: this may be a result of hldf software updating and the audio control mo
Bulletin:
SSM-63697
Component:
061100 engine and engine cooling:engine:gasoline
Summary:
"republished august 2013. issue: fuel injector concerns, (applicable to 5.0 aj133 gasoline engines), leading to potential problems such as poor running, poor fuel economy, hard starting, rough idle, misfires and engine detonation. custome
Bulletin:
SSM-67697
Component:
350000 equipment
Summary:
"issue: jaguar engineering have been monitoring reports for lack of cooling from the air conditioning system on some higher time in service vehicles, where insufficient performance of the air conditioning compressor has been found to be th
Bulletin:
JTB-00297-NAS-1
Component:
199000 tires:pressure monitoring and regulating systems
Summary:
"situation: a tire pressure monitoring system (tpms) fault may be displayed in the instrument cluster (ic) and diagnostic trouble codes (dtc) may be stored. cause: this may be caused by various issues."
Bulletin:
JTB-00304-NAS-1
Component:
355200 equipment:other:owners/service/other manual
Summary:
"situation: a lower-level service repair part is now available in the event of a front sun visor vanity mirror issue. cause: a lower-level service repair part to be used in the event a front sun visor vanity mirror requires replacement."
Bulletin:
SSM-67917
Component:
220000 seats
Summary:
"issue incorrectly configured seat modules can cause incorrect functioning of the seat, or battery drain issues. the vehicle seat memory module logs u1a4c 00, 'build end of line mode active' cause the seat module has been incorrectly
Bulletin:
SSM-68237
Component:
162900 structure:body:roof and pillars
Summary:
"issue: creak noise heard from rear edge of roof moving /opening panel in a closed position when driving over uneven surfaces. between the vin range of v24464 to v59436 cause: moving panel rear edge interior tooth feature coming in to cont
Bulletin:
SSM-68257
Component:
133000 visibility:power window devices and controls
Summary:
"issue: xf & xj window operation squeak / squeal (high pitch noise) cause: under investigation"
Bulletin:
SSM-68398
Component:
133000 visibility:power window devices and controls
Summary:
"issue: x250 & x351 window mechanical creak or grinding noise. cause: incorrect drum wheel radius"
Bulletin:
SSM-68498
Component:
222000 seats:mid/rear assembly
Summary:
"issue: customer may complain of a creak or rattle from the rear seat back rest. cause: during removal / refit of the rear seat back rest the black plastic latch covers on the rear bulkhead body panel can be broken."
Bulletin:
UPS-0911-6BNAS-6
Component:
046400 service brakes, air:antilock:abs warning light
Summary:
"situation: jaguar has detected a non-compliance with federal motor vehicle safety standard (fmvss) 101 ' controls and displays on all 2010 and certain 2011 model year jaguar xj vehicles within the above vin range. vehicles within this ra
Bulletin:
SSM-69078
Component:
110000 electrical system
Summary:
"issue: apple ios, and android phone issues after software updates. the customer may report a range of problems with their phone connection, audio quality or phonebook which have started to happen after the phone was manually or automati
Bulletin:
SSM-70698
Component:
111000 electrical system:battery
Summary:
"issue: a customer may report that their phone, disconnects during or after phone calls, shows as paired but not available, is not showing as paired but is available, is difficult to pair, audio fragments when streaming music and/or oth
Bulletin:
SSM-71218
Component:
030000 brakes (pws)
Summary:
"issue: customer repor ts a parkbrake warning lamp i l luminated and / or parkbrake faul t message displayed in the ipk (instrument pack), following investigation wi th sdd the fol lowing dtc p1571-64 (brake swi tch - signal plausibilit
Bulletin:
JTB-00368-NAS-3
Component:
162900 structure:body:roof and pillars
Summary:
Situation: the panoramic roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed position. creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed positio
Bulletin:
SSM-72460
Component:
162200 structure:body:bumpers
Summary:
Issue: on some xj x351 models, the front lower bumper splitter trim is working loose and / or coming adrift
Bulletin:
JTB00380NAS3
Component:
353600 equipment:air conditioner
Summary:
Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
Bulletin:
SSM72581
Component:
350000 equipment
Summary:
Issue: centre console cup holder cover split (see attachment)
Bulletin:
JTB00250NAS2
Component:
162000 structure:body
Summary:
A 'creak' noise from the right-hand (rh) a-pillar may be heard from inside the vehicle. cause: this may be caused by the bonded body panels at the seam joint.
Bulletin:
JTB00257NAS3
Component:
010000 steering
Summary:
Situation: the steering wheel may exhibit a vibration / shimmy while driving. cause: this may be caused by a road wheel/tire assembly imbalance and/or temporary tire flat-spotting.
Bulletin:
JTB00257NAS3
Component:
010000 steering
Summary:
Situation: the steering wheel may exhibit a vibration / shimmy while driving. cause: this may be caused by a road wheel/tire assembly imbalance and/or temporary tire flat-spotting.
Bulletin:
JTB00258NAS2
Component:
010000 steering
Summary:
Situation: a steering wheel shimmy may be evident during the pre-delivery inspection (pdi) road test due to temporary flat spots on the rolling surface of the tire. cause: temporary flat spots naturally develop on the rolling surface of a
Bulletin:
JTB00278NAS2
Component:
060000 engine and engine cooling
Summary:
Situation: the fluid level in the engine coolant system expansion tank may fall below the minimum level over a period of time or a 'low coolant level' message is displayed in the message center. upon inspection, a leak may be found to be
Bulletin:
JTB00380NAS4
Component:
353000 equipment:electrical
Summary:
Situation: inadequate air conditioning (a/c) performance may be experienced with the compressor clutch (where applicable) working properly.
Bulletin:
JTB00511NAS1
Component:
162300 structure:body:door
Summary:
Situation: the door pocket leather may be loose or wrinkled.
Bulletin:
SSM72875
Component:
118000 electrical system: software
Summary:
Issue: homelink universal transmitter not working
Bulletin:
SSM72926
Component:
162000 structure:body
Summary:
Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
Bulletin:
SSM73028
Component:
060000 engine (pws)
Summary:
Issue: the customer may report a noise from the engine bay. this maybe accompanied with the coolant gauge reading high and/or the charge warning indicator illuminated. investigation finds a concern with the primary idler pulley assembly wh
Bulletin:
JTB00258NAS2
Component:
010000 steering
Summary:
"situation: a steering wheel shimmy may be evident during the pre-delivery inspection (pdi) road test due to temporary flat spots on the rolling surface of the tire. cause: temporary flat spots naturally develop on the rolling surface of
Bulletin:
JTB00278NAS2
Component:
060000 engine and engine cooling
Summary:
"situation: the fluid level in the engine coolant system expansion tank may fall below the minimum level over a period of time or a 'low coolant level' message is displayed in the message center. upon inspection, a leak may be found to be
Bulletin:
SSM70018
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
"issue: a customer may report that their transmission rotary shifter or gear selector may be either locked, or failing to engage drive or reverse. cause: an error in the software functionality has been discovered which can create dtc p0
Bulletin:
SSM71781
Component:
350000 equipment
Summary:
"issue: part numbers on bulletin jtb00339 are incorrect against vin range cause: incorrect data supplied at point of issue"
Bulletin:
SSM71796
Component:
111000 electrical system:battery
Summary:
"issue: customer may notice that the instrument pack (ipk) / touch screen display tsd and headlights flicker momentarily. cause: during active diagnostics of the dual battery system voltage can peak above 16v due to an internal module
Bulletin:
JTB00344NAS1
Component:
350000 equipment
Summary:
"situation: an earth stud may be broken or cross threaded. cause: this may be caused by damage in production or during a repair."
Bulletin:
SSM63597
Component:
118000 electrical system: software
Summary:
"issue: jaguar land rover north america service diagnostics would like to make all sdd users aware of an emerging concern being tracked via the epqr system. users report dvd133 is unable to fully communicate with pcm on legacy jaguar veh
Bulletin:
SSM71361
Component:
118000 electrical system: software
Summary:
"issue: da-dongle/da-vina/da-st512 - j2534 vehicle communication interface device (vci) software requires updating to the latest level. da j2534 software driver level ' v4.0 (must be updated to this level on all sdd machines that use thi
Bulletin:
SSM71822
Component:
353000 equipment:electrical
Summary:
"issued may 2014: issue during a recent market visit it was noted that a significant number of dealers have been carrying out pdi's and then returning the vehicle to a storage compound without refitting the transit relay or returning the
Bulletin:
SSM71827
Component:
220000 seats
Summary:
"issue: climate controlled seat issues cause: unknown"
Bulletin:
SSM71832
Component:
141200 air bags:frontal:driver side inflator module
Summary:
"issue:- customers have reported that the airbag warning light has illuminated in the instrument cluster after a previous repair. cause:- the drivers airbag circuit has been incorrectly diagnosed as being at fault or has more than one
Bulletin:
SSM71853
Component:
118000 electrical system: software
Summary:
"issue the remote function actuator (rfa) also known as the keyless vehicle module (kvm), may fail to correctly download software on occasions. this can result in sdd reporting that the rfa is off bus by displaying a red cross in the netwo
Bulletin:
JA14PA-11
Component:
350000 equipment
Summary:
"please be advised that water pump part numbers c2z21781, c2z28248, and c2z29189 -- 3.0l v6 / 5.0l v8 -- come with four (4) mounting bolts. prior to installing this part, inspect the packaging and make sure all four (4) bolts are present."
Bulletin:
SSM67697
Component:
110000 electrical system
Summary:
"issue: jaguar engineering have been monitoring reports for lack of cooling from the air conditioning system on some higher time in service vehicles, where insufficient performance of the air conditioning compressor has been found to be t
Bulletin:
SSM71896
Component:
103300 power train:automatic transmission:gear position indication (prndl)
Summary:
"issue the complete gear shift modules (gsm) are being replaced when there has been a claim reported of an appearance defect with the rotary gear selector (rotary control knob) , with issues such as peeling chrome and rough edges. the ro
Bulletin:
SSM71915
Component:
111000 electrical system:battery
Summary:
"issue a number of alternators are being replaced under warranty and are found to be faulty due to internal regulator chip damage. cause alternators are being damaged due to cross polarity when the vehicle is jump started."
Bulletin:
JTB00368NAS1
Component:
162900 structure:body:roof and pillars
Summary:
"situation: the panoramic roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed position. creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed posi
Bulletin:
SSM64857
Component:
353000 equipment:electrical
Summary:
"issue: a customer may report a concern that when an ipod/iphone is connected to the in car entertainment system using the ipod/iphone usb cable only, the playback sound may be distorted or jumps/skips. cause: unknown, currently under i
Bulletin:
SSM67697
Component:
353600 equipment:air conditioner
Summary:
"issue: jaguar engineering have been monitoring reports for lack of cooling from the air conditioning system on some higher time in service vehicles, where insufficient performance of the air conditioning compressor has been found to be t
Bulletin:
SSM71538
Component:
162300 structure:body:door
Summary:
"issue: customer may report door lock cylinder cover missing. cause: cylinder cover may have been incorrectly fitted at pdi or after emergency vehicle entry."
Bulletin:
SSM71803
Component:
118000 electrical system: software
Summary:
"issue the touch screen display (tsd) also known as front control display interface module (fcdim) or high level display front (hldf) on occasions may fail to download software correctly from sdd resulting in no communications with the mo
Bulletin:
JTB00379NAS1
Component:
120000 lighting (pws)
Summary:
"situation: condensation / mist may appear on the inside of front and/or rear exterior lamps. cause: condensation/mist is a natural phenomenon which can occur when there is a temperature difference between the inside and outside of the la
Bulletin:
SSM71961
Component:
020000 suspension
Summary:
"issue: engineering is investigating reports of xj (x351) ride height sensors not operating correctly. cause: the air suspension and active dynamics modules include checks of the height sensors during vehicle usage. if there is a fault w
Bulletin:
SSM71974
Component:
111000 electrical system:battery
Summary:
"issue: a significant number of bms (battery monitoring system) modules have been replaced when dtc b11db-87 is logged, when returned to the supplier for analysis many are deemed 'no fault found' cause: incorrect diagnosis"
Bulletin:
SSM71981
Component:
162000 structure:body
Summary:
"issue: k250 ups steering gaiter foul with undertake. action: please find attached lh and rh templates to enable dealers to carryout k250 ups,"
Bulletin:
SSM71998
Component:
350000 equipment
Summary:
"issue customers might be experiencing an issue with iphones 6 and 6plus, as well as iphones that have been updated to ios8. the issue is common across all manufacturers. symptoms when the apple device is connected to the car system and
Bulletin:
SSM72002
Component:
061100 engine and engine cooling:engine:gasoline
Summary:
"issue: low coolant message displayed. a coolant leak is found from the seam on coolant pipe (aj8 9664). see the attached file for an example of the leak location. cause: a process issue at component supplier."
Bulletin:
SSM72670
Component:
194000 tires:valve
Summary:
Issue: a number of instances have been reported where a loss of pressure in tyres has been observed with associated tyre pressure monitoring system (tpms) warning messages. customers and retailers have been unable to reinflate and maintain
Bulletin:
SSM72734
Component:
162000 structure:body
Summary:
Issue: door latches being replaced when a customer reports issues with the locking, latching or soft close function on one or more doors on their vehicle.
Bulletin:
SSM65337
Component:
350000 equipment
Summary:
Concern: a customer may report while utilizing the navigation map or while under route guidance, the vehicle's touch screen switches off momentarily, and resets as if the vehicle were just started. a tell tale symptom might include "the sys
Bulletin:
SSM71538
Component:
171100 latches/locks/linkages:doors:latch
Summary:
"issue: customer may report door lock cylinder cover missing. cause: cylinder cover may be damaged or have been incorrectly fitted at pdi or after emergency vehicle entry."
Bulletin:
SSM71803
Component:
111000 electrical system:battery
Summary:
"issue the touch screen display (tsd) also known as front control display interface module (fcdim) or high level display front (hldf) on occasions may fail to download software correctly from sdd resulting in no communications with the mo
Bulletin:
SSM71966
Component:
350000 equipment
Summary:
"issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
Bulletin:
SSM71966
Component:
030000 brakes (pws)
Summary:
"issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
Bulletin:
SSM72012
Component:
350000 equipment
Summary:
"issue the wrong component maybe replaced when troubleshooting bluetooth connectivity in car. cause the front control display interface module (touchscreen) has no effect on bluetooth connectivity in the car and as such may be incorrect
Bulletin:
SSM72022
Component:
220000 seats
Summary:
"issue: seats not moving in one direction / one axis cause: motor connections not fully latched"
Bulletin:
SSM72034
Component:
104000 power train:transfer case (4-wheel drive)
Summary:
"concern: there is an oil leak from the transfer case flange, to front prop shaft please see the attached pictures, on xj and xf all wheel drive vehicles only cause: engineering are investigating the cause of this issue and require the
Bulletin:
SSM40913
Component:
060000 engine (pws)
Summary:
"re-issued november 2014. issue: on investigation of warranty returns it has been noted that the engine-compartment lid latch has been lubricated. cause: lubricant applied to the engine-compartment lid latch during routine servicing or
Bulletin:
SSM72037
Component:
060000 engine (pws)
Summary:
"issue: in some circumstances, the customer is reporting the engine failing to start, the engine running rough, the check engine light being displayed, or a combination of these symptoms. cause: dtc's captured by the vehicle electronic
Bulletin:
SSM72041
Component:
010000 steering
Summary:
"issue: submitting a steering system noise epqr. cause: under investigation"
Bulletin:
JTB00380NAS1
Component:
353600 equipment:air conditioner
Summary:
"situation: inadequate a/c performance may be exhibited. upon inspection, low pressure is recorded on the high pressure system, high pressure recorded on the low pressure system, and the compressor clutch (where applicable) is working pro
Bulletin:
SSM72114
Component:
072100 fuel system, gasoline:delivery:fuel pump
Summary:
"issue: high pressure fuel pump diagnostics on 3.0l aj126 and 5.0l aj133 engines have been updated. action: please refer to the procedure below for information on how to access the new information through sdd."
Bulletin:
JTB00380NAS2
Component:
350000 equipment
Summary:
"situation: inadequate a/c performance, low pressure recorded on the high pressure system, and/or high pressure recorded on the low pressure system may be exhibited with the compressor clutch (where applicable) working properly. cause: t
Bulletin:
JTB00388NAS1
Component:
015000 steering:hydraulic power assist system
Summary:
"situation: this is an information only bulletin to aid in the diagnosis of hydraulic power steering issues. action: when diagnosing customer concerns relating to the hydraulic power steering system, refer to the service information below
Bulletin:
SSM40913
Component:
060000 engine (pws)
Summary:
"re-issued january 2015. issue: on investigation of warranty returns it has been noted that the engine-compartment lid latch has been lubricated. cause: lubricant applied to the engine-compartment lid latch during routine servicing or f
Bulletin:
SSM72002
Component:
060000 engine and engine cooling
Summary:
"issue: low coolant message displayed. a coolant leak is found from the seam on coolant pipe (aj8 9664). see the attached file for an example of the leak location. cause: a process issue at component supplier"
Bulletin:
SSM72114
Component:
072100 fuel system, gasoline:delivery:fuel pump
Summary:
"issue: high pressure fuel pump diagnostics on 3.0l aj126 and 5.0l aj133 engines have been updated. action: please refer to the procedure below for information on how to access the new information through sdd."
Bulletin:
SSM72153
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
"issue: for the models identified above, a concern has been identified with the latest tcm software released on dvd 139 patch 15. cause: currently under investigation with jlr engineering."
Bulletin:
SSM72141
Component:
011000 steering:wheel and handle bar
Summary:
"issue: a steering wheel shimmy may be evident during the pre-delivery inspection (pdi) road test due to temporary flat spots on the rolling surface of the tire. cause: temporary flat spots naturally develop on the rolling surface of a
Bulletin:
SSM72172
Component:
135000 visibility:rearview mirrors/devices
Summary:
"issue rear vanity mirror, when opened may become dislodged or hang down.(see attached picture) cause incorrect process during manufacture causing swivel pin to fracture and eventually fail."
Bulletin:
SSM64657
Component:
350000 equipment
Summary:
"issued march 2015. issue: coolant leak from 5.0l v8 (aj133) water pump. cause: a number of changes to the water pumps have been made to improve product quality."
Bulletin:
SSM72201
Component:
162300 structure:body:door
Summary:
"issue: jlr engineering are currently receiving a number of epqr's regarding x351 rear door electric sunblind's not operating at pdi or following battery disconnect causing the loss of the single press function and also the sunblind materi
Bulletin:
JTB00305NAS1
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
"situation: the transmission malfunction indicator lamp (mil) may be illuminated and diagnostic trouble codes (dtc) p0729 to p0735, p0783, and p2702 to p2704 are stored in the transmission control module (tcm). cause: this may be caused
Bulletin:
JTB00395NAS1
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
"situation: on vehicles fitted with the 5.0l naturally aspirated v8 engine only, a 'clonk' noise may be heard when selecting park (p). cause: this may be caused by a transmission control module (tcm) software issue."
Bulletin:
JTB00278NAS3
Component:
060000 engine (pws)
Summary:
"situation: the fluid level in the engine coolant system expansion tank may fall below the minimum level over a period of time or a 'low coolant level' message is displayed in the message center. upon inspection, a leak may be found to be
Bulletin:
JTB00423NAS1
Component:
060000 engine (pws)
Summary:
"situation: a 'humming' noise may be evident from the engine when the engine is idling. cause: this may be caused by dust and/or water ingress to the primary drive belt idler pulley bearing."
Bulletin:
SSM72307
Component:
110000 electrical system
Summary:
"issue the message ""radar sensor blocked"" appears in instrument pack display. if blockage occurs while acc is being used, 'driver intervene' and/or ""radar sensor blocked"" message will appear on the cluster and dtc c1a67-97 is also set
Bulletin:
JTB00395NAS2
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
"situation: on vehicles fitted with the 5.0l naturally aspirated v8 engine only, a 'clonk' noise may be heard when selecting park (p). cause: this may be caused by a transmission control module (tc m) software issue."
Bulletin:
JTB00433NAS1
Component:
120000 lighting (pws)
Summary:
"situation: the adaptive front lighting system (afs) warning lamp may be illuminated/flashing on the instrument cluster. upon diagnosis, the technician may find diagnostic trouble codes (dtc) b1d64-87 and/or b1d65-87 stored in the headlam
Bulletin:
JTB00436NAS1
Component:
060000 engine (pws)
Summary:
"situation: the engine malfunction indicator lamp (mil) may be illuminated. upon diagnosis, the technician may find one or more of the following diagnostic trouble codes (dtc) stored in the engine control module (ecm): p043e-00, p0442-00,
Bulletin:
SSM72307
Component:
110000 electrical system
Summary:
"issue the message ""radar sensor blocked"" appears in instrument pack display. if blockage occurs while acc is being used, 'driver intervene' and/or ""radar sensor blocked"" message will appear on the cluster and dtc c1a67-97 is also set
Bulletin:
JTB00414NAS1
Component:
162300 structure:body:door
Summary:
"situation: a 'creak' noise from the door may be evident while driving at slow speeds. cause: this may be caused by friction between the door seal and the paint."
Bulletin:
JTB00435NAS1
Component:
051200 parking brake:conventional:air
Summary:
"situation: the front and/or rear parking aid system may be inoperative. cause: this may be caused by a corroded wiring harness at the front and/or rear bumper harnesses."
Bulletin:
JTB00436NAS2
Component:
060000 engine (pws)
Summary:
"situation: the engine malfunction indicator lamp (mil) may be illuminated. upon diagnosis, the technician may find one or more of the following diagnostic trouble c odes (dtc ) stored in the engine control module (ec m): p043e-00, p0442-
Bulletin:
JTB00438NAS1
Component:
021230 suspension:front:springs:air suspension system
Summary:
"situation: the air suspension system warning light may be illuminated and the air suspension system may be inactive. cause: this may be caused by specific damage to the air suspension system compressor connector and compressor."
Bulletin:
SSM72206
Component:
110000 electrical system
Summary:
"issue only applicable to software versions 30.3 (gen 3) fk72-14c104-af and 29.3 (gen 2) dpla-14c104-ag when checking for fault codes logged in the kvm (keyless vehicle module) also known as the rfa (remote function actuator) f000- 63/u
Bulletin:
JTB00411NAS1
Component:
162300 structure:body:door
Summary:
"situation: the door exterior aluminum finishers may exhibit discoloration. cause: this may be caused by the aluminum surface being affected by climatic conditions."
Bulletin:
JTB00447NAS1
Component:
353000 equipment:electrical
Summary:
"situation: the interior electrical switches and/or center division trim panel may show signs of peeling or are sticky to the touch. the following may be affected by this concern: ' steering wheel switchpack - left/right ' air condition
Bulletin:
JTB00357NAS1
Component:
060000 engine (pws)
Summary:
"situation: one or more fo the following issues may be evident when using the smart key: ' engine fails to crank; ' 'smart key not found' message displayed in the instrument cluster; ' vehicle may not unlock / lock when using passive ent
Bulletin:
JTB00446NAS1
Component:
111000 electrical system:battery
Summary:
"situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is illumi
Bulletin:
JTB00446NAS2
Component:
111000 electrical system:battery
Summary:
"situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is illumi
Bulletin:
SSM72498
Component:
200000 wheels
Summary:
"issue: wheel stud failures (fractures). cause: overload fracture due to incorrect torque being applied or incorrect process application and sequence being applied to the wheel stud following wheel removal and refit."
Bulletin:
SSM72510
Component:
350000 equipment
Summary:
"issue: delamination of cover trim cause: incorrect manufacturing process"
Bulletin:
SSM71803
Component:
350000 equipment
Summary:
"issued may 2014: the touch screen display (tsd) also known as front control display interface module (fcdim) or high level display front (hldf) on occasions may fail to download software correctly from sdd resulting in no communications
Bulletin:
JTB00267NAS2
Component:
018000 steering: adaptive steering
Summary:
Situation: a vibration or shaking sensation coming from different areas of the vehicle may be evident while driving. this may be felt through the steering wheel and/or through the seats/vehicle body. it may, or may not, occur during braking
Bulletin:
SSM72773
Component:
110000 electrical system
Summary:
"issue a customer may report a concern that, when an external media source is connected to the in car entertainment system using the relevant usb cable only, the device is not connecting to the vehicle."
Bulletin:
JTB00446NAS3
Component:
111000 electrical system:battery
Summary:
"situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. ' faulty generator ' faulty battery monitoring system (bms) ' the charge warning indicator is ill
Bulletin:
SSM72201
Component:
110000 electrical system
Summary:
Rear door electric sunblind not operating at pdi
Bulletin:
SSM72206
Component:
110000 electrical system
Summary:
Kvm component protection time-out is logged
Bulletin:
SSM72613
Component:
118000 electrical system: software
Summary:
Software level check for incontrol touch pro
Bulletin:
SSM72617
Component:
060000 engine (pws)
Summary:
Coolant expansion tank pressure caps leaking
Bulletin:
SSM72631
Component:
110000 electrical system
Summary:
Battery terminals not fitted correctly during pdi process
Bulletin:
SSM72642
Component:
118000 electrical system: software
Summary:
Tpms system mis diagnosed
Bulletin:
SSM72655
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Incontrol touch pro, radio inoperative and unable to tune or change radio bands
Bulletin:
SSM72657
Component:
110000 electrical system
Summary:
Incontrol touch pro map download to infotainment master controller will not complete process
Bulletin:
SSM72668
Component:
045000 service brakes, air:disc
Summary:
Excessive corrosion on vehicle brake disc friction faces which could result in brake noise and/or judder
Bulletin:
JTB00368NAS2
Component:
134000 visibility:sun roof assembly
Summary:
"situation: the panoramic roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed position. creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed posi
Bulletin:
SSM72581
Component:
356000 equipment adaptive
Summary:
"issue centre console cup holder cover split (see attachment) cause insufficient retention between cup holder cover bars and substrate material. mechanical fixings (plugs) to the leading handle bar and substrate have been added to impro
Bulletin:
SSM72591
Component:
110000 electrical system
Summary:
"issue. gps antenna is being replaced and is no fault found when tested by supplier gen2.1 systems fitted to xj and xf current car position indicator will not lock onto correct location on map. navigation will display 'gps' icon when in
Bulletin:
SSM45614
Component:
020000 suspension
Summary:
"re-issued dec 2015 issue: engineering is investigating reports of xj (x351) ride height sensors not operating correctly. cause: the air suspension and active dynamics modules include checks of the height sensors during vehicle usage.
Bulletin:
SSM71966
Component:
030000 brakes (pws)
Summary:
"issue: submitting a brake noise epqr. specifically related to front brake disc grooving causing a noise and /or judder issue. cause: under investigation"
Bulletin:
SSM72486
Component:
116200 electrical system:ignition:module
Summary:
"issue: customers may report whilst pressing the auto stop/start button in their vehicle, a warning message may be displayed in the instrument cluster - auto stop/start not available. dtc b12cd-87 will be logged in the gateway module gwm
Bulletin:
SSM72508
Component:
110000 electrical system
Summary:
"issued dec 2015. issue vehicles battery claims for battery discharged. cause the battery storage process has not been correctly followed upon vehicle delivery and following a pdi."
Bulletin:
SSM72513
Component:
110000 electrical system
Summary:
"issued dec 2015. issue for vehicles fitted with the in control touch there could be a customer concern that on collection of their vehicle the correct search country has not been selected in the navigation. action as part of the pdi
Bulletin:
SSM72520
Component:
110000 electrical system
Summary:
"issued dec 2015. issue the incorrect parts are being replaced when sd card read error message is displayed in the navigation screen. cause sd card"
Bulletin:
SSM72012
Component:
110000 electrical system
Summary:
"issue the wrong component maybe replaced when troubleshooting bluetooth connectivity in car. cause the front control display interface module (touchscreen) has no effect on bluetooth connectivity in the car and as such may be incorrec
Bulletin:
SSM72460
Component:
162200 structure:body:bumpers
Summary:
"issue: on some xj x351 models, the front lower bumper splitter trim is working loose and / or coming adrift cause: under investigation"
Bulletin:
SSM71598
Component:
103000 power train:automatic transmission
Summary:
"issue: following the recent k202 campaign a few customers have reported continuing problems with the transmission control switch unit(s) fails to rise or initially rises before lowering itself back to its default position for an igniti
Bulletin:
JTB00303NAS2
Component:
117000 digital instrument panel
Summary:
"situation: a rhythmic 'blip' noise may be heard from the front door mid-range speakers. the noise may occur after the vehicle has been shut down for a number of minutes and is then woken up upon entry to the vehicle. cause: under certain
Bulletin:
JTB00339NAS1
Component:
162800 structure:body:hood
Summary:
"situation: a 'hood open' message may be displayed on the instrument cluster. cause: this may be caused by a faulty hood open switch"
Bulletin:
SSM71498
Component:
105300 power train:driveline:driveshaft
Summary:
"issue: engineering is investigating the cause of front drive shafts (half shafts) rubber boots split or damaged on jaguar vehicles in warranty. cause: unknown ' engineering investigation on-going."
Bulletin:
SSM71538
Component:
171100 latches/locks/linkages:doors:latch
Summary:
"issue: customer may report door lock cylinder cover missing. cause: cylinder cover may have been incorrectly fitted at pdi or after emergency vehicle entry."
Bulletin:
68358
Component:
350000 equipment
Summary:
"issue: this ssm has been released to address the high number of speaker assemblies returned, many of which are deemed as 'no fault found'. cause: incorrect diagnosis."
Bulletin:
SSM69078
Component:
118000 electrical system: software
Summary:
"issue: apple ios, and android phone issues after software updates. the customer may report a range of problems with their phone connection, audio quality or phonebook which have started to happen after the phone was manually or automa
Bulletin:
SSM70698
Component:
110000 electrical system
Summary:
"issue: a customer may report that their phone, disconnects during or after phone calls, shows as paired but not available, is not showing as paired but is available, is difficult to pair, audio fragments when streaming music and/or ot
Bulletin:
SSM 71218
Component:
050000 parking brake
Summary:
"issue: customer repor ts a parkbrake warning lamp i l luminated and / or parkbrake faul t message displayed in the ipk (instrument pack), following investigation wi th sdd the fol lowing dtc p1571-64 (brake swi tch - signal plausibilit
Bulletin:
SSM 71358
Component:
162300 structure:body:door
Summary:
"i s sue: tizzing / buzzing sound f rom door speaker when veneer reinstal led cause: fixings incor rect ly located / not renewed action: when ref i t t ing a door veneer please note the following; 1) veneer cl ips must be renewed when
Bulletin:
SSM72824
Component:
110000 electrical system
Summary:
Issue: customers are unable to charge accessories or play music using the usb port on gen 2.1 infotainment system.
Bulletin:
SSM-71598
Component:
103000 power train:automatic transmission
Summary:
"issue: following the recent k202 campaign a few customers have reported continuing problems with the transmission control switch unit(s) fails to rise or initially rises before lowering itself back to its default position for an igniti
Bulletin:
"JAGUAR PRODUCT
Component:
355200 equipment:other:owners/service/other manual
Summary:
Technical updates related to bulletins referenced in document.
Bulletin:
SSM71803
Component:
111000 electrical system:battery
Summary:
"issued may 2014: the touch screen display (tsd) also known as front control display interface module (fcdim) or high level display front (hldf) on occasions may fail to download software correctly from sdd resulting in no communications
Bulletin:
JTB00411NAS-2
Component:
162300 structure:body:door
Summary:
"situation: the door exterior aluminum finishers may exhibit discoloration. cause: this may be caused by the aluminum surface being affected by climatic conditions. action: should a customer express this concern, follow the service instru
Bulletin:
JTB00423NAS2
Component:
060000 engine (pws)
Summary:
Situation: a 'humming' noise may be evident from the engine when the engine is idling.
Bulletin:
JTB00411NAS2
Component:
162300 structure:body:door
Summary:
Situation: the door exterior aluminum finishers may exhibit discoloration.
Bulletin:
SSM73298
Component:
355200 equipment:other:owners/service/other manual
Summary:
Tcu fails activation and dtc u2109 flagged
Bulletin:
SSM73310
Component:
110000 electrical system
Summary:
Issue: sim card does not latch in sim slot or cannot be read.
Bulletin:
SSM72926
Component:
110000 electrical system
Summary:
Issue: customer may report erratic ambient air temperature readings or default setting (ie.-40°) appearing.
Bulletin:
JTB00368NAS4
Component:
134000 visibility:sun roof assembly
Summary:
Situation: the panoramic roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed position. creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the closed positio
Bulletin:
SSM73298
Component:
110000 electrical system
Summary:
Issue: technician may report one of the following conditions during or post pdi: dtc u2109-09 (back up battery component failures) during pdi it may not be possible to activate telematics services vehicle message centre may display "sos lim
Bulletin:
SSM73554
Component:
110000 electrical system
Summary:
Issue: park distance control (pdc) audio tones inconsistent with visual display.
Bulletin:
SSM73543
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
Issue: the solid state drive (ssd) within the infotainment master controller (imc) fails on vehicles fitted with incontrol touch pro audio systems which causes navigation, speech and media library to be unavailable to the customer with the
Bulletin:
SSM58558
Component:
030000 brakes (pws)
Summary:
Issue: submitting a brake noise epqr
Bulletin:
SSM73520
Component:
353500 equipment:electrical:navigational system(global positioning system)
Summary:
When attempting to update the navigation maps to a newer level the update fails and the navigation becomes either slow to respond or no functionality at all.
Bulletin:
SSM73633
Component:
110000 electrical system
Summary:
Issue: when crossing into a different country in control secure may incorrectly determine that the vehicle has been stolen. this will result in the telematics service provider (tsp) contacting the customer to confirm if theft has occurred
Bulletin:
SSM72865
Component:
080000 fuel system, diesel
Summary:
Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
Bulletin:
SSM72865 Attachm
Component:
080000 fuel system, diesel
Summary:
Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
Bulletin:
SSM73660
Component:
020000 suspension
Summary:
Issue: jaguar xj customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. upon inspection, technicians have identi
Bulletin:
JA17TE-09
Component:
020000 suspension
Summary:
Temporary suspension of 17c next generation infotainment (ngi) download
Bulletin:
SSM73700
Component:
118000 electrical system: software
Summary:
Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
Bulletin:
SSM73511
Component:
355200 equipment:other:owners/service/other manual
Summary:
Issue: jaguar headlining cleaning products
Bulletin:
JTB00349NAS2
Component:
060000 engine (pws)
Summary:
A clatter/knock/rattle noise may be heard from the engine.
Bulletin:
SSM72865
Component:
073200 fuel system, gasoline:fuel injection system:injectors
Summary:
Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
Bulletin:
SSM72865 Attachm
Component:
073200 fuel system, gasoline:fuel injection system:injectors
Summary:
Issue: diesel exhaust fluid (def) injector crystallization leading to incorrect and unnecessary replacement.
Bulletin:
SSM73660
Component:
020000 suspension
Summary:
Issue: jaguar xj customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. upon inspection, technicians have identi
Bulletin:
JA17TE-09
Component:
118000 electrical system: software
Summary:
Temporary suspension of 17c next generation infotainment (ngi) download
Bulletin:
SSM73700
Component:
118000 electrical system: software
Summary:
Issue: jaguar land rover (jlr) have received multiple reports of concerns experienced when updating vehicles equipped with incontrol touch pro to latest software version ngi 17c on both symptom driven diagnostics (sdd) and pathfinder. addi
Bulletin:
SSM73511
Component:
355200 equipment:other:owners/service/other manual
Summary:
Issue: jaguar headlining cleaning products
Bulletin:
JTB00349NAS2
Component:
060000 engine (pws)
Summary:
A clatter/knock/rattle noise may be heard from the engine.
Bulletin:
SFCC_14DEC17
Component:
355200 equipment:other:owners/service/other manual
Summary:
Presentation from dealer shop foreman conference call
Bulletin:
SSM72498
Component:
200000 wheels
Summary:
Issue: wheel stud failures (fractures).
Bulletin:
SSM73410
Component:
100000 power train
Summary:
issue: a technician may want to run the ?powertrain ? transmission module adaption clear? routine, for any vehicle with an 8hp transmission, and will not be able to find the routine within sdd.
Bulletin:
SSM73384
Component:
100000 power train
Summary:
Issue: rear differential oil leak evident from the pinion seal.
Bulletin:
SSM73419
Component:
110000 electrical system
Summary:
Issue: here map updates must be performed correctly to ensure the vehicle's infotainment system continues to operate as designed.
Bulletin:
SFCC_08MAR18
Component:
355200 equipment:other:owners/service/other manual
Summary:
Jaguar land rover shop foreman conference call
Bulletin:
SSM73798
Component:
118000 electrical system: software
Summary:
Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
Bulletin:
SSM73809
Component:
103100 power train:automatic transmission:control module (tcm, pcm)
Summary:
Issue: powertrain transmission module learn adaption routine has been instated on sdd/pathfinder.
Bulletin:
SSM73793
Component:
353400 equipment:electrical:radio/tape deck/cd etc.
Summary:
Issue: in some cases vehicles that have been updated to incontrol touch pro version 17c4, the infotainment system can no longer process voice inputs or outputs. common symptoms are reported as: voice commands are not recognized. voice outpu
Bulletin:
SSM73824
Component:
111000 electrical system:battery
Summary:
Action: when completing primary battery diagnosis for eco stop concerns, it is recommended to use the midtronics grx-3080 battery tester. jlr are currrently investigating a hand held battery tester to replace the midtronics exp-1080. the mi
Bulletin:
SSM73813
Component:
131000 visibility:windshield
Summary:
Issue: jlr quality are investigating issues with cracks in front windscreens on f-pace x761 xj x351 xf x260 xe x760 f-type x152
Bulletin:
SSM73813 Attachm
Component:
131000 visibility:windshield
Summary:
Issue: jlr quality are investigating issues with cracks in front windscreens on f-pace x761 xj x351 xf x260 xe x760 f-type x152
Bulletin:
SSM72307
Component:
110000 electrical system
Summary:
Issue: the message "radar sensor blocked" appears in instrument pack display. if blockage occurs while acc is being used, ?driver intervene? and/or "radar sensor blocked" message will appear on the cluster and dtc c1a67-97 is also set. blo
Bulletin:
SSM73798.1
Component:
110000 electrical system
Summary:
Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
Bulletin:
SSM73798
Component:
118000 electrical system: software
Summary:
Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
Bulletin:
SSM73824
Component:
060000 engine and engine cooling
Summary:
Customers report the eco stop/start is not working. retailers are testing the primary battery using the midtronics exp-1080 tester which is reporting the battery is serviceable. the vehicle then returns with the same customer concern of eco
Bulletin:
SSM73798
Component:
110000 electrical system
Summary:
Issue: in some cases, vehicle functionality concerns have been identified which either prevent the software update to the incontrol touch pro system, or cause system functionality concerns after the infotainment system was successfully upda
Bulletin:
SSM73888
Component:
190000 tires
Summary:
Issue: low speed manoeuvring front tyre skipping phenomenon
Bulletin:
SSM73888 Attachm
Component:
190000 tires
Summary:
Issue: low speed manoeuvring front tyre skipping phenomenon
Bulletin:
SSM73930
Component:
118000 electrical system: software
Summary:
Issue: in some cases, vehicles that have been updated to incontrol touch pro with version 18b, the infotainment system can no longer provide navigation destination entry via voice control.
Bulletin:
SSM73929
Component:
034500 service brakes, hydraulic:foundation components:disc
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM73929 Attachm
Component:
034500 service brakes, hydraulic:foundation components:disc
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM73929 Attachm
Component:
034500 service brakes, hydraulic:foundation components:disc
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
JTB00438NAS2
Component:
020000 suspension
Summary:
The air suspension system warning light may be illuminated and the air suspension system may be inactive.
Bulletin:
SFCC_09AUG18_REV
Component:
350000 equipment
Summary:
Incontrol touch pro phase 4 customer letter
Bulletin:
SFCC_09AUG18_REV
Component:
350000 equipment
Summary:
Sim card activation issues
Bulletin:
SFCC_09AUG18_REV
Component:
110000 electrical system
Summary:
18c - new face of incontrol touch pro and 18c software improvements
Bulletin:
SFCC_09AUG18_REV
Component:
110000 electrical system
Summary:
A customer may report "hood open" message displays on ip with hood closed.
Bulletin:
SSM74054
Component:
110000 electrical system
Summary:
Issue: ?sos limited availability? warning is displayed on the ic (instrument cluster along with diagnostic trouble code (dtc) u3000-49 logged in the tcu (telematics control unit).
Bulletin:
SSM74048
Component:
353000 equipment:electrical
Summary:
Issue: customers may complain that the wireless head phones for dual screen view or rear seat entertainment are inoperative.
Bulletin:
SSM74023
Component:
060000 engine and engine cooling
Summary:
Issue: the customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing seam.
Bulletin:
SSM73929
Component:
030000 brakes (pws)
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM73929 Attachm
Component:
030000 brakes (pws)
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM73929 Attachm
Component:
030000 brakes (pws)
Summary:
Issue: visible corrosion on the vehicle brake disc friction faces which result in a grinding noise or judder.
Bulletin:
SSM71538
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM71538 Attachm
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM71538 Attachm
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM71538.1
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM71538.1 Attac
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM71538.1 Attac
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM71538.2
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM71538.2 Attac
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.
Bulletin:
SSM71538.2 Attac
Component:
350000 equipment
Summary:
Issue: customer may report door lock cylinder cover missing or has become adrift.

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